# Trail Software Reviews, Demo & Pricing - 2026 > Review of Trail Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/312639-Trail --- [Home](https://www.softwareadvice.com/) / [Restaurant Management Software](https://www.softwareadvice.com/retail/restaurant-management-comparison/) / Trail Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Trail 2026: Benefits, Features & Pricing Wondering if Trail is right for your organization? Our Restaurant Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Trail 4.9 [(7)](https://www.softwareadvice.com/product/312639-Trail/#reviews) Pricing Starting at £38.00 per month ### About Trail Trail helps hospitality and leisure allows businesses to manage customer check-ins. Users can track guests and offer personalized service accordingly. Trail supports reservations, table management, automatic check-in, point of sale (POS), stock control, scheduling, marketing and reporting operations. Trail includes an order management system that helps businesses deliver customer service by automating sales and taking orders. Wondering if Trail is right for your organization? Our Restaurant Management Software selection experts can help you in 15 minutes or less. ## Trail User Interface ## Popular Trail Alternatives Main Product Trail 4.9 [(7)](https://www.softwareadvice.com/product/312639-Trail/#reviews) Ratings Breakdown - 4.86Ease of use - 4.71Value for money - 5.0Customer support - 4.43Functionality Pricing Starting at £38.00 per month Get Price Alternative Product [Restroworks](https://www.softwareadvice.com/product/77505-Restroworks/) 4.9 [(612)](https://www.softwareadvice.com/product/77505-Restroworks/reviews/) Ratings Breakdown - 4.85Ease of use - 4.63Value for money - 4.73Customer support - 4.79Functionality Pricing Available upon request Get Price Alternative Product [KickFin](https://www.softwareadvice.com/retail/kickfin-profile/) 4.9 [(117)](https://www.softwareadvice.com/retail/kickfin-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.83Value for money - 4.80Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [Yodeck](https://www.softwareadvice.com/android-kiosk/yodeck-profile/) 4.9 [(4717)](https://www.softwareadvice.com/android-kiosk/yodeck-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.77Value for money - 4.68Customer support - 4.68Functionality Pricing Starting at $8.00 per month Get Price Alternative Product [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) 4.2 [(552)](https://www.softwareadvice.com/retail/toast-pos-profile/reviews/) Ratings Breakdown - 4.23Ease of use - 3.84Value for money - 3.69Customer support - 4.12Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Now Book It](https://www.softwareadvice.com/waitlist/now-book-it-profile/) 4.9 [(100)](https://www.softwareadvice.com/waitlist/now-book-it-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.78Value for money - 4.91Customer support - 4.73Functionality Pricing Available upon request Get Price ## Trail Pricing and Plans Starting price: £38.00 per month Free Trial Free Version Team £38.00 usage based, per month Plan includes: - Mobile & Desktop Optimised - Custom Tasks - Record Logs - Custom Audits - Task History - In-App Support Standard £75.00 usage based, per month Plan includes: - Mobile & Desktop Optimised - Custom Tasks - Record Logs - Custom Audits - Task History - In-App Support - Reporting Dashboards - Task Prioritisation - Custom User Roles - Corrective Actions Read More Trail Evo £82.50 usage based, per month Plan includes: - Mobile & Desktop Optimised - Custom Tasks - Record Logs - Custom Audits - Task History - In-App Support - Reporting Dashboards - Task Prioritisation - Custom User Roles - Corrective Actions Read More Enterprise Pricing available upon request Plan includes: - Mobile & Desktop Optimised - Custom Tasks - Record Logs - Custom Audits - Task History - In-App Support - Reporting Dashboards - Task Prioritisation - Custom User Roles - Corrective Actions Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Trail Features - Popular features found in Restaurant Management Employee Management Inventory Management Kitchen/Menu Management Online Ordering Order Entry Point of Sale (POS) Real-Time Notifications Reporting/Analytics Sales Reports Wait List Management - More features of Trail Access Controls/Permissions Activity Dashboard AI Copilot Alerts/Notifications API Billing & Invoicing Customer History Customizable Reports Multi-Location Order Management Performance Metrics Real-Time Data Real-Time Reporting Real-Time Updates Reporting & Statistics Stock Management Third-Party Integrations ## Trail Integrations Microsoft Excel Integration rated undefined from -1 review Epos Now Integration rated undefined from -1 review SafetyCulture Integration rated undefined from -1 review Google Drive Integration rated undefined from -1 review Deputy Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review See all 11 integrations ## Trail User Reviews Overall Rating 4.9 Ratings Breakdown 5 86% 4 14% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.7 Customer support 5.0 Functionality 4.4 Have you used Trail and would like to share your experience with others? GP Georgia P. Verified reviewer Hospitality 11-50 employees Used daily for less than 6 months Review source Reviewed April 2021 Amazing features and even better customer support 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Taking our old open and close lists and various forms required by council to online. Cons: The generated reports take some time (no more than 30 minutes though) to generate which is a bit annoying. Reasons for choosing Trail We compared many programs/apps for taking all our paperwork and procedures digital. The pros list for Trail far outdid its competitors with very little cons. The 30 day free trial meant that we could upload and create the content before implementing and make sure that we get it right before introducing it to the team. The other companies wanted us to pay up front, with many hidden fees and setup costs whereas the Trail team helped us set it up, and optimise the tools from the get go without any credit card details. It was the personalised service the Trail team offered me and answered all my questions super quickly. Getting Trail was one of the best decisions we made. To sum it up - easy, friendly and effective service, has tidied up our office and streamlined our procedures more than we thought imaginable! Vendor Response Glad to help! Replied February 2022 Read More MB Marcus B. Verified reviewer Retail 11-50 employees Used daily for less than 2 years Review source Reviewed February 2021 Great Software, Excellent Support 5 We have a 5 start score from our EHO. I am very much looking forward to exploring the options that the reporting functions will bring. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We used Trail primarily to deal with the transition from a paper system to a digital system and it has worked perfectly, I never have to worry about losing records and most importantly, our EHO is very impressed with it. Trail is very easy to use, it can be customised easily to accommodate those little eccentricates that businesses have, if you are not sure what you need then there are also loads and loads of templates to use. There were a few unique data forms that we use and were not initially available on the Trail library, but the incredibly helpful team built them for us bespoke, and they were in use by our team the very next day. The Trail team are extremely helpful, they are always on hand to provide clear and prompt solutions to any issues I present to them. Cons: Any issues that I have had seem to have been promptly sorted by the Trail team. Reasons for choosing Trail Trail seemed to be more in tune with our requirements. Vendor Response Congrats on the 5 stars! Replied February 2022 Read More HP Hugh P. Verified reviewer Hospitality 51-200 employees Used daily for less than 12 months Review source Reviewed November 2019 Trail Review from IP 4 Very positive, it's a tool we are using more and more with a variety of additional uses such as internal audits and alerts. The Trail team have been great in any support we need, and super responsive. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It's a great way for task managing a multi-site business, maintaining both consistency in our operation and keeping on top of all our key daily tasks. We can also keep a live track of how each of our sites operate and help out on any issues that occur over the day. Cons: It would be great to have the software as an app in time, as its a little clunky to use while out an about on mobile. Better data collection for audits and analytics would be a nice feature. Vendor Response Hey Hugh, Thanks for taking the time to give feedback. It's so great to hear you've had such a positive experience with our support team. We hear you on the native app. We've recently added faster photo uploads and full offline functionality to the web app but there are definitely still benefits to an iOS/Android app. We have some more advanced reporting coming your way early next year and then hopefully we can look at native apps. As always, we'll keep you posted. We're delighted to have been part of your growth and look forward to your exciting growth plans for next year and beyond! Thanks, Team Trail Replied April 2021 Read More KT Katrin T. Verified reviewer Hospitality 1001-5000 employees Used daily for more than 2 years Review source Reviewed November 2019 Love it! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I like that its simple to use, we rarely provide training to our guys, they just bought into the idea straight away. Easy to chop and change as and when I need to. It replaced all our paperwork and I love that I have a full visual of everyone's activity in front of me. It's amazing that trail guys don't stop improving it. Cons: I honestly don't have anything negative to say. Few tweaks may have needed in the beginning that these were all addressed promptly. Development guys are clearly working very hard to ensure that software is at its best. Vendor Response Hey Kat, Thank you for such lovely feedback. I can't believe it's already been 2+ years since we started working together! We are so pleased to be part of the incredible culture you've built at NWTC. We have some exciting developments coming up and as always will be reaching out for your feedback to make sure we are building the right things! Thanks, Team Trail Replied November 2019 Read More CB Cally B. Verified reviewer Hospitality 201-500 employees Used daily for less than 12 months Review source Reviewed November 2019 Game Changing Tool and Customer Service is Second to None 5 The customer service is genuinely second to none. Everyone is so helpful and always willing to try and make things work the way the business needs it to. Help is always accessible - both for technical issues/queries and for practical advise. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The ease of use and ability to amend and add tasks as and when needed. The versatility of the tasks for different uses is brilliant and being able to manage everything directly from your phone or laptop, rather than large folders of paperwork being reprinted is eco friendly, cost effective and convenient. Cons: There are still few outstanding functions that would be really helpful but there is always an open dialogue on this and development is constant. Reasons for choosing Trail Very user friendly and accessible. Vendor Response Hey Cally, Thank you so much for your kind words and for being an absolute pleasure to work with. We see customer support as one of Trail's core values and so we couldn't be more proud of this review And of course our incredible support team! Thanks, Team Trail Replied November 2019 Read More NP Nicole P. Verified reviewer Hospitality 2-10 employees Used daily for less than 2 years Review source Reviewed February 2020 Trail Revolutionised School Kitchens 5 Trail has been supporting us from Day 1 and we can not imagine Chefs in Schools without Trail. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: This software allows us to function as a restaurant kitchen and helps us oversee 27 sites/ schools Cons: EHO inspectors are not yet use to the app in schools therefore putting pressure on the chefs when doing visits Vendor Response We're super proud to support the great work done at Chefs in Schools Replied February 2022 Read More MG Mike G. Verified reviewer Restaurants 2-10 employees Used daily for less than 12 months Review source Reviewed February 2022 Simple restaurant management 5 Really simple to set up - it now runs all our daily processes Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Trail is incredibly easy to set up - I had staff switched over on day 1 and we haven't looked back Cons: I'd like to connect it to my staffing tools Reasons for choosing Trail It was time to digitise all our processes Read More Showing 1 - 7 of 7 Reviews ## Trail Popular Comparisons [Restroworks vs Trail](https://www.softwareadvice.com/compare/77505-Restroworks/vs/312639-Trail/) ## Other Top Recommended Restaurant Management Software [Clover](https://www.softwareadvice.com/retail/clover-profile/) **3.8** (575) Recently recommended **111** times [Toast POS](https://www.softwareadvice.com/retail/toast-pos-profile/) **4.2** (552) Recently recommended **87** times [Epos Now](https://www.softwareadvice.com/retail/epos-now-profile/) **3.8** (720) Recently recommended **61** times [HungerRush](https://www.softwareadvice.com/retail/hungerrush360-profile/) **4.1** (76) Recently recommended **27** times Stuck Between Options? 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