# Playbooks Software Reviews, Demo & Pricing - 2026 > Review of Playbooks Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/321535-Playbooks/reviews --- [Home](https://www.softwareadvice.com/) / [Inside Sales Software](https://www.softwareadvice.com/crm/inside-sales-comparison/) / Playbooks Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Playbooks 2026: Benefits, Features & Pricing Wondering if Playbooks is right for your organization? Our Inside Sales Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Playbooks 3.5 [(35)](https://www.softwareadvice.com/product/321535-Playbooks/#reviews) Pricing Starting at $99.00 per month ### About Playbooks Playbooks is sales engagement platform that utilizes AI to assist strategic sales teams in targeted selling. It allows users to create engagement strategies for phone, email, social, SMS, and video. These engagement strategies include alerts, templates, tracking, and sales guides. Automated sequences reduce time spent on redundant administrative tasks in order to simplify the sales process and reduce wasted time in a sales representative's day. Playbooks produces customer scores to identify the prospects who are most likely to engage and buy. It provides representatives with data on customer behavior and helps to clean up bad CRM data. It includes robust reporting functionality in order to track a business's key metrics and identify the effectiveness of selling techniques. Wondering if Playbooks is right for your organization? Our Inside Sales Software selection experts can help you in 15 minutes or less. ## Playbooks User Interface ## Popular Playbooks Alternatives Main Product Playbooks 3.5 [(35)](https://www.softwareadvice.com/product/321535-Playbooks/#reviews) Ratings Breakdown - 3.76Ease of use - 3.26Value for money - 3.39Customer support - 3.64Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/) 4.4 [(311)](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.24Value for money - 4.13Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [Lusha](https://www.softwareadvice.com/marketing/lusha-profile/) 4.0 [(398)](https://www.softwareadvice.com/marketing/lusha-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 3.69Value for money - 3.92Customer support - 4.13Functionality Pricing Starting at $49.90 per month Get Price Alternative Product [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) 4.5 [(3055)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.39Value for money - 4.37Customer support - 4.30Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Vanillasoft](https://www.softwareadvice.com/crm/vanilla-soft-profile/) 4.6 [(233)](https://www.softwareadvice.com/crm/vanilla-soft-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.49Value for money - 4.55Customer support - 4.41Functionality Pricing Available upon request Get Price Alternative Product [Wingmate](https://www.softwareadvice.com/field-service/wingmate-profile/) 4.6 [(101)](https://www.softwareadvice.com/field-service/wingmate-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.44Value for money - 4.66Customer support - 4.36Functionality Pricing Starting at $30.00 per month Get Price ## Playbooks Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Basic $99.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Playbooks Features - Popular features found in Inside Sales Auto-Dialer Call List Management Call Recording CRM Email Management Interaction Tracking Lead Capture Multi-Channel Communication Performance Management Reporting & Statistics Sales Pipeline Management - More features of Playbooks Activity Tracking AI/Machine Learning API Business Process Automation Calendar Management Call Monitoring Call Scheduling Call Transfer Campaign Management Campaign Specific Caller ID Communication Management Contact Management Content Delivery Content Management Dashboard Data Blending Data Discovery Data Management Demand Forecasting Email Marketing Email Templates Email Tracking Engagement Tracking FCC Compliance Forecasting For Sales Teams/Organizations FTC Compliance Gamification Goal Management Lead Distribution Lead Generation Lead Management Lead Qualification List Management Modeling & Simulation Performance Metrics Predictive Analytics Prioritization Prospecting Tools Recommendations Reporting/Analytics Sales Forecasting Sales Reports Sales Trend Analysis Strategic Planning Video Support Workflow Management ## Playbooks Integrations Salesforce Sales Cloud Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review ## Playbooks User Reviews Overall Rating 3.5 Ratings Breakdown 5 23% 4 34% 3 26% 2 9% 1 9% Secondary Ratings Ease of Use 3.8 Value for money 3.3 Customer support 3.4 Functionality 3.6 Have you used Playbooks and would like to share your experience with others? Layne L. Verified reviewer Publishing 51-200 employees Used weekly for less than 12 months Review source Reviewed July 2018 Overall a good program, some features still under development 4 Helped the team develop consistent messaging and process. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: The best thing about the software is that it takes most of the guesswork out of a rep's day-to-day. It allows a team to be consistent as well as persistent. Cons: It's easy to build up a backlog of tasks, and sometimes lacks flexibility in being able to adjust your daily routine. The chrome extension also seems to have some issues that affect the performance of your browser, I've had to remove and reinstall many times. Read More VR Verified Reviewer Oil & Energy 11-50 employees Used daily for less than 2 years Review source Reviewed July 2018 Help our reps be more productive and hit their activity metrics 4 Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: Helps our reps focus on calling rather than on figuring out where they are in their cadence. This has enabled them to do more calls per day. Cons: It's a little slow sometimes although has gotten materially better over the past 1.5 years. Wish they had more more built in management/sales ops reporting. Read More VR Verified Reviewer Computer Networking Used daily for less than 12 months Review source Reviewed July 2018 Great Tool! Reallu like it. 3 Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: It helps keep me on task. I have over 1600 accounts that I call into. I need to have a devise that will set reminders and give me a easy vehicle to make calls and send emails. Cons: Not be able to send out mass emails for things like webinars, etc. We have a lot of webinars that we try to get customers to sign up for. Mass emailing and then following up would be helpful. Read More VR Verified Reviewer Computer Software Used daily for less than 12 months Review source Reviewed July 2018 Great for Automation of Phone Calls 4 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I really like being able to make a number look like it's coming from a local area code. That alone increased my pickup rate. It increased my dialing rate significantly by being able to one click dial and integrate into my SFDC instance. Cons: Leveraging the email templates was not intuitive to me. Ended up not using it because I had difficulty determining how to use it. Probably just needed someone to take 30 minutes to walk through it with me. Read More Ryan O. Verified reviewer Used daily for less than 2 years Review source Reviewed July 2018 This has changed the way I do my job for the better. 4 Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: It gives me a clear picture of what I need to get done each day with repeatable results. They have continued to update it's functionality to make it better. Cons: I have experienced some issues with call recordings and lagging times with it taking time to reload before each activity. Read More VR Verified Reviewer Used daily for less than 12 months Review source Reviewed July 2018 Great tool for our small team, highly efficient. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Playbooks, the InsideSales tool that we use, works seamlessly with our CRM and lets us manage both our inbound lead cadence and our outbound strategy. Cons: It's difficult to manage and migrate leads from team members who leave, and the enrollment options could use some more visibility. Read More VR Verified Reviewer Information Technology and Services 51-200 employees Used daily for less than 12 months Review source Reviewed April 2019 Efficient and productive. 4 Inside Sales have provided up the tools to be boost our work productivity as team and on an individual basis! The prerecorded voicemail feature, has saved time and boosted work productivity! Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Efficiency to knock phone calls and emails. Very user friendly and easy to set up plays and email templates. The prerecorded voicemails is an amazing feature! Cons: I would like to have the ability to run a alert,notification report from Microsoft Dynamics. I do like that we are provide alarms when individuals have email activity. However, when you are in the zone making phones, checking alerts can take away from your stride. Read More DR Daniel R. Financial Services 51-200 employees Used daily for less than 12 months Review source Reviewed August 2018 Over Hyped Over Promised - Completely irrelevant 3 It has been able to organize lead data for the team so they don't have to manually track anything but that's about it. Not a customer centric organization. Ratings Breakdown 2 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: The interface is fairly simplistic and easy to use Cons: It doesn't work consistently, has to be removed and reinstalled. Does not allow for lead prioritization and the "Neuralytics" they tout so heavily is a load of crap. Power BI can give you the same data insights and do it far better than anything they offer. I still can't see the neuralytics data from a dashboard as they claimed we could do. It's as useful as a screen door on a submarine and they talk a lot about being helpful and caring but they don't. It's all fluff and they only develop and improve whatever their programmers are most interested in. Read More VR Verified Reviewer Computer Networking Used weekly for less than 12 months Review source Reviewed July 2018 Streamline Prospecting 3 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Ability to stay on top of prospects and easily identify who to target and when, with relevant information. The tool allows me to efficiently reach my prospective customers. Cons: With the chrome plugin, there are often issues with the functionality that can be frustrating. Sometimes its a Chrome issue, sometimes its an SFDC issue, sometimes its an ISDC issue. In my role I have metrics to hit using ISDC, and when i'm unable to do that because of functionality problems it is frustrating. Read More VR Verified Reviewer Computer Software 11-50 employees Used other for less than 6 months Review source Reviewed August 2019 used as a calling software 4 good for automated intelligent telesales, allows for segmentation and predictive modeling. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 2 Functionality Pros: the dialer software plug-in integrated well with our crm and that was a very good addition, we were able to build custom lists based on our target market and customer profile automatically, even the dialing was fairly automated. We also tried using insidersales for adding intelligence and enrichment into our existing account base. that was okay but nothing great. Cons: this is a good software if your sales volumes are high and heavily dependent upon telemarketing, else you would be investing a lot of money and time in a software that performs mediocre at best. Reasons for switching to Playbooks got a much better price Read More Showing 1 - 10 of 35 Reviews Load More Reviews ## Playbooks Popular Comparisons [SalesLoft vs Playbooks](https://www.softwareadvice.com/compare/169741-salesloft/vs/321535-Playbooks/) ## Other Top Recommended Inside Sales Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **141** times [LeadSquared](https://www.softwareadvice.com/crm/leadsquared-profile/) **4.3** (167) Recently recommended **56** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **1** times [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) **4.5** (3055) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Playbooks with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice