--- title: "ClickTime Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ClickTime. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ClickTime is a good fit for you!" source_url: "https://www.softwareadvice.com/product/32967-ClickTime/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Time and Expense Software](https://www.softwareadvice.com/psa/time-and-expense-comparison/) / [ClickTime](https://www.softwareadvice.com/product/32967-ClickTime/) / ClickTime Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/32967-ClickTime/) Reviews [Alternatives](https://www.softwareadvice.com/product/32967-ClickTime/alternatives/) # ClickTime User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 207 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 133 reviews (64%) - 4 stars: 66 reviews (32%) - 3 stars: 7 reviews (3%) - 2 stars: 1 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Its capability to effectively track employees' performance enhances productivity. - The mobile app allows you to quickly and easily keep track of your time with clients, and that time immediately sync up to the ClickTime servers. - Clicktime is fantastic and scalable. ### Most mentioned cons - It contains unnecessary features that lead users to misuse especially, beginners. - Sometimes it is hard to find the project code. - The ClickTime website can be a bit difficult to use, as there are a plethora of options to manage clients, manage reporting, sending invoices, etc. ## ClickTime customer reviews Showing reviews 1-25 of 207 (page 1). ### Satisfied Longtime ClickTime User - Overall rating: 5/5 - Reviewer: Shelley H. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered As a longtime user of ClickTime and one of our agency's Administrators. I absolutely love ClickTime. The Customer Support staff has always been responsive and supportive of our needs. Years ago they worked with Sequel for the Admins to pull a special report landing in the most amazing, versatile pivot table that we still use today. This allows the super admins to summarize information and change parameters on the fly in ways that supersedes any of the Reports available too Managers. Recently, as we investigated and explored adopting the Project Insights tool, our rep was supportive, informative and patient in the process. We are looking forward to using that tool and seeing it develop to better serve our agency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros • The amount of information that this application collects while being very simple for users to fill out. • The variety of reports that managers can choose from viewing the data collected by task, person, project, etc. • Exporting these reports and also lists of project or users etc. into varying formats, .html, PDF, Excel... • The ease that the Advanced Tools allows Admins to alter past data that needs correction for a number of reasons, such as wrong task, wrong hours, wrong project, etc. were entered. #### Cons • Building custom reports can be a bit challenging • The ease and speed with which managers can choose the best existing report for their use. Seeing previews could be more clear and faster. • There is not an easy-to-use build-in way to monitor jobs by a project to project basis from budget to actual. We are currently adopting the Project Insights Tool that covers many of our needs but doesn't provide some features that we need to make it completely useful --- ### Easy to use and enables me to do my work not spend all my time running the software - Overall rating: 5/5 - Reviewer: Joel C. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is dependable and easy to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros ClickTime is extremely easy to learn. I had no problems setting it up and my employees have had no problems using it. The software enables me to have employees enter time and expenses themselves with a high degree of accuracy, quickly, and easily. I did not have to reconfigure my operations to use the software it worked how I was configured because of its adaptability. #### Cons Not having a plan that covers multiple people for a flat rate is an issue. Also given the frequently changing staffing levels and that I use per diem employees the monthly subscription by person while flexible for most is an issue for my operations. The software does not have the ability to automatically track compensation time or accumulate it and use it, nor does the time off module have an accumulation rule set that works for me. If I could create compensation and time off accumulation rules by hours worked or weeks worked, it would be better, and I would get the time off module. #### Reasons for choosing ClickTime It was one of only a few products that did time and expenses easily, simple to use and setup, and a reasonable price. #### Reasons for switching to ClickTime I used ClickTime for almost 10 years and last fall began the switch to BQE. After using BQE for 2 months I quickly realized I had made a mistake switching but luckily had kept my ClickTime account. #### Vendor response Hi Joel, Thank you for your thoughtful feedback. We're glad to hear that ClickTime has been beneficial for you and your staff in many ways over the last 2+ years. We recognize your request for compensation time and more flexibility around our pricing structure because your staffing changes over time. We will work with our product team to address these issues and look forward to continuing to partner with you for a long time to come! Thanks, Ethan Replied March 2020 --- ### Helpful tool, but could be more helpful - Overall rating: 3/5 - Reviewer: Brittany E. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This has been a helpful tool for our company, and with little funds as a nonprofit, the price is pretty good as well. Employees, supervisors, and admin use this daily to help get our work done #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like that my employees can easily divvy up time spent on program and grant related activities. As an administrator, I like the time off module because it helps to track vacation requests and automatically sends to a supervisor (reducing time and paper). The vacation accrual feature in this module is also helpful to reduce time and allows employees to check their balance at any time without bugging me for it. We also use the expense module and that has become helpful as well in reducing paper and time for supervisors. #### Cons It would be helpful to be able to adjust expenses on the admin side after they have been submitted. If a change needs to be made to an expense project/job, admin can not adjust it, instead you have to reject it, have the employee change it and then resubmit it. Also while most reports work well for my needs, I have tried working with support to get a nice report with an employees expense sheet followed by the applicable receipts (being able to select a expense sheet status, or date range would be a cherry on top). I was told this kind of report would cost extra because it is customized. It seems to me this would a natural report for an expense module. Currently I have to pull all expense sheets, and pull all receipts and piece them together. Also when I added the expense module I was told it integrated with Quickbooks. However, it only integrates with the Desktop version, not the Online version. #### Vendor response Hi Brittney! Thank you so very much for your review of ClickTime. I am going to reach out to you directly to share some great news. I have a way for you to be able to print out expense sheets with attached receipts, (without having to have a customized report) and I will be happy to get you our NEW QB Online connector! I am so very glad that you were able to share your needs so we know how best to serve you and your team. I will be in touch. Best Regards, Brea Phillips ClickTime | Customer Success Manager Replied March 2020 --- ### ClickTime empowers our team - Overall rating: 4/5 - Reviewer: Lisa J. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. When I came on board, we were a four-person company using Excel spreadsheets to track everything on our individual hard drives. As we've grew -- we're now four times the size we were -- we needed a way for managers to see where we were on hours in somewhat real time. ClickTime allows us to do so. Managers can run reports to see who's on vacation, how everyone is doing against their time allocation budget, where we stand on clients to date. It's a great tool that lets them see their clients' status without solely relying on the accounting department. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros ClickTime is intuitive to use and set up. We use the following modules: time tracking, expense reporting, time off management and resource planning. The mobile app makes mileage, expenses and receipts a breeze to track paperlessly. Time tracking, time off management and resource planning empower our account managers to use our clients' dollars wisely and our team members to manage their time appropriately. #### Cons Data exports flat only with custom reports. It's a bit clunky in handling retainer clients. There's not a way that I know of to write off/down time. #### Reasons for choosing ClickTime We chose ClickTime for its ease of use and a pricing model that was friendly for a small business. #### Vendor response Hi Lisa, Thank you for your review of ClickTime! I would love to get some more details around your retainer clients and how we may be able to create a workflow for write-ups and downs in your system. I will reach out directly to schedule some time with you. Many Thanks, Brea Phillips ClickTime | Customer Success Manager Replied January 2020 --- ### MaPS, Inc. - Overall rating: 5/5 - Reviewer: MATT P. - Verified reviewer: Yes - Industry: Public Safety - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a consultant, I get paid for my time - and my days are often broken up into many tasks for many different clients. Tracked time = billable time and ClickTime allows me to quickly and easily track my time and run reports for monthly invoicing. Bidding new jobs is more accurate now too, since I can easily run reports by phase and task to see how I did on the last similar job - and estimate the hours/price the new job accordingly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to set-up and easy to use. Low cost. #### Cons Can't copy/paste/add repetitive tasks - have to fill out entry for each. #### Reasons for choosing ClickTime Can't recall - we've been a satisfied user since 2011. #### Reasons for switching to ClickTime Much easier to get hours summaries by phase/task/client for monthly invoicing. Faster to enter time as well with drop-down choices. Easy to manage as well - love ability to keep client list active/inactive to reduce clutter, but still have access to the data. #### Vendor response Hi Matt, Thank you so very much for the wonderful review of Clicktime. I see that you asked for the ability to copy/paste/add repetitive tasks? I will reach out to you directly to help me understand the need in more detail and get this feature request properly logged for you. I look forward to speaking with you and thank you again for your wonderful feedback on ClickTime. Best, Brea Phillips ClickTime | Customer Success Manager Replied February 2020 --- ### Great Time Tracking Software! - Overall rating: 4/5 - Reviewer: Lucas P. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed using ClickTime, it has made my daily routines much easier. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It made my life as an employee completing time sheets 95% faster than our old Excel Spreadsheet method. Also, completing Expense Reports and linking them to Jobs. As a manager, it made my life much easier tallying multiple employees and expenses time to one job. #### Cons Sometimes the Stopwatch or the other method wouldn't hold the time you put in and cause you to have to backtrack, but this does not happen often. #### Reasons for choosing ClickTime Not sure. #### Reasons for switching to ClickTime ClickTime handled Expenses much better than E2. #### Vendor response Hi Lucas, Thanks for your feedback! It's great to hear that ClickTime has helped you both as an employee and manager. Your feedback helps us discover new opportunities to improve and make sure you have the best possible experience. Please continue reaching out to our Support team if you have any issues or questions. Best, Ethan Replied March 2020 --- ### Easy to Use, Great Service - Overall rating: 5/5 - Reviewer: Angella D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Our organization implemented ClickTime almost 4 years ago. It has a been a great solution for tracking our time. The system is easy to customize based on your needs. It's given us much better information for making better decisions. Reporting is easy and detailed. We also implemented the expense reporting module to automate our expense report process. That was a significant time savings for our organization. ClickTime is always rolling out new features and making improvements to the project. The help resources are great and easy to use if you have a question or encounter an issue. I highly recommend ClickTime. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ClickTime is very easy to use and can be customized to meet the needs of your organization #### Cons One of the challenges we've had as an organization is just determining what can a regular user see vs. a manager vs. an admin, but we've found easy work arounds for this. #### Reasons for switching to ClickTime Quickbooks did not provide the level of detail required for tracking our time. --- ### Served Us Well - Overall rating: 5/5 - Reviewer: Tom A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The data we got from ClickTime was instrumental in helping us really determine our profitability per service line, per client and per person. Before we implemented, we were flying blind. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros With a complex client base, we were able to customize to support a lot of daily entries. Great reporting and lots of customizations we could make to our reports. Very stable platform. In 8+ years it was almost never down. #### Cons We struggled with the mobile app. We started long in 2012, long before app came out. By the time it came out, we found it cumbersome. We never really tested the most recent versions as my team works all on desktop environment. #### Reasons for choosing ClickTime At the time we made a decision, it was the most aligned with what we needed. #### Vendor response Hi Tom, Thank you so very much for your review of ClickTime. I will be more than happy to review the Mobile v2 application with you and see if this would be a good fit for you and your team. Thank you for your feedback and have a fantastic day! Best, Brea Phillips ClickTime | Customer Success Manager Replied March 2020 --- ### Great Software for a Growing Company - Overall rating: 5/5 - Reviewer: Mic W. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Clicktime allows us to track hours, job functions, and expenses to individual projects. I also like the dashboard features which allow us see a quick snapshot of where our budgets are currently sitting and if we are close to exceeding project budgets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Clicktime is easy to use and easy to track your hours by project, employee, client, ect. We are a small company but are spread out across multiple states. Using both the online clicktime portal as well as the IOS app have made tracking employee time easy. #### Cons We've had trouble integrating clicktime into our Quickbooks, it may be user error, but we've not quite figured it out yet. #### Reasons for choosing ClickTime I chose clicktime for our company because it gave us greater flexibility to track project time and expenses. #### Vendor response Hi Mic, Thank you for the wonderful review of ClickTime! I'm glad to hear that you've found it easy to use and beneficial to your organization. Keep your eye out for an email from us regarding our Quickbooks integrationwe'd love to help you get it running smoothly! Best, Cali ClickTime Replied March 2020 --- ### Time-saver and cost effective for our non-profit - Overall rating: 4/5 - Reviewer: Adam S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Our experience has been excellent. Anthony, my customer service contact, has been amazing. Super responsive, available to help, but does not overwhelm me with questions or check ins. I appreciate that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ClickTime was pretty easy to set-up and implement. Moving from an excel timesheet to online process makes the administrative aspects of time records management so much easier. We are currently working to implement the expense portion of the product. #### Cons There are some formatting options I wish were available for the site admin, however customer service has made any changes a painless process. They respond quickly and thoroughly. I wish the product allowed for a separate time-in and time-out function not assigned to a funding source or program. Additionally, the option to record general daily notes as a separate section instead of by funder would make the product perfect. We had to create some work arounds for it to work exactly as we need it. We are still working with our staff to determine the best and most accurate way to use the product for our setup. It would be helpful for the expense section to allow for a digital signature. I realize that there is user based permissions and audit trail, but some of our funder still require a signature. #### Reasons for choosing ClickTime It just seemed to be the best product to do what we needed. Easy to use and implement for everyone and the right price. The ability to add additional administrative management pieces is helpful. --- ### User and Administrator friendly - Overall rating: 5/5 - Reviewer: Dana V. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been using Clicktime at our small engineering firm for over 10 years. Several of our employees are out on projects, they love the ease of using the phone app to log time and enter/upload receipts. As an administrator I find the program to be very straight forward and user friendly. Every time I call in to get help or ask a question they are professional, friendly, helpful, and knowledgeable. If you are looking for a great, user friendly software to help track time and expense and give you the data you need to track projects and send invoices I highly recommend Clicktime! #### Cons We are looking forward to more updates and progress on the phone app. Occasionally we have a conflict with our computer settings and clicktime. #### Vendor response Hi Dana, Thank you so very much for the wonderful review of ClickTime. I have reached out to you directly because I have some great news. We have a new mobile application and I would like to invite you and your team to participate in the public beta. We are glad to hear that we have provided you with such a positive experience and look forward to continuing that trend in the future. Many Thank, Brea Phillips ClickTime | Customer Success Manager Replied February 2020 --- ### 20+ year user! - Overall rating: 5/5 - Reviewer: Jeffrey S. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love it. See above. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the reports that i can pull from the data. I have used Clicktime for over 20 years. I now have a firm of 4 people. We use it for all billing to customers. Incredibly easy to use and very, very customizable to fit my interior design and architecture firm's process. It provides me amazing insight into how we're billing time and informing new project quotes. LOVE it. #### Cons I really, really miss the desktop app version. (supported by Silverlight?) I used to keep the small app window open on my desktop screen and bill time as the day moved forward. Now, the web app is dependent upon having an web site open at all times. We use the web for product and project-related searches all day long. This forces us to dedicate a different browser just for Clicktime. Otherwise we are continually searching for the Clicktime screen. I dedicate the crappy Microsoft EDGE browser just to Clicktime and keep that open all day so i can easily bill time to various projects. #### Vendor response Hi Jeff, Thank yous o much for your review of ClickTIme! We are so glad to hear that ClickTime is such a success for your firm. Please let us know if we can be of any assistance. Best, Brea Phillips ClickTIme | Customer Success Manager Replied March 2020 --- ### ClickTime - great resourcing tool option for agencies! - Overall rating: 4/5 - Reviewer: Hava J. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered Everyone from the Sales to the Service people at ClickTime were easy to work with, served as great partners, and did their best to make our experience as positive as possible. While we could not use ClickTime's time-entry functionality due to internal organizational restrictions, we believe ClickTime is the best in the business for timesheets & time recording. We firmly believe that ClickTime is an amazing tool for the right organizations, including but not limited to communications, marketing and advertising agencies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is cloud-based and therefore always on & real-time. Time-entry is also mobile-friendly (though we did not specifically used that functionality). ClickTime has so many great reporting functionalities and various views you can leverage for reviewing timesheet entries and resource planning data. #### Cons Our organization approaches resource planning in the lens of percentage allocations, and ClickTime's approach is by number of hours, which was a conceptual and cultural challenge for our company. (If it were possible to have both views - percentages & hours - that would be ideal.) Additionally, the Copy allocation functionality (month-to-month) was a bit difficult for us because we would have liked to be able customize what data was being copied (e.g., employees working on retainer accounts vs. employees working on time & materials accounts). The Copy feature is all-or-nothing. Navigating various data views was not always as intuitive as we would have hoped. The learning curve was a bit steeper than we had anticipated, but understandably, the more we used the software, the easier it got. #### Reasons for choosing ClickTime ClickTime was designed specifically for communications agencies, and it had the resource planning capabilities that we needed as an agency. It also came with the highest reviews directly from people we spoke to at other agencies. --- ### Simple to use with lots of functionality - Overall rating: 5/5 - Reviewer: B F. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered I set our organization up with Clicktime 3 or 4 years ago and it's worked beautifully for us ever since. It was easy to set up, which allowed us to start to use it immediately - and it was customizable in the areas that we needed it to be flexible. I can run just about any report I might need and export them in either PDF or Excel (Excel was a must for us). I was having trouble finding a simple timekeeping system that would fit our small non-profit budget and number of staff and it boiled down to Clicktime and one other system. We opted for Clicktime because it was particularly easy to use and would appeal to the less technically-inclined among our staff. We've been pleasantly surprised at the amount of muscle behind such a simple user interface. The only potential drawback I could see is that their model of paying per employee/month could become quite expensive very quickly in instances where an organization hires many contractors or employs more staff as they grow. But overall, this has been a great system for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple user interface, lots of reports to choose from (and ability to export them in PDF or Excel), all the functionality we needed, easy to customize and get started! #### Cons The price per employee/mo model can easily bump this software from affordable to unaffordable in instances where we had to hire a bunch of contractors for a project. Since overhead isn't often recovered with non-profits, it forced us to have contractors track their time outside of the Clicktime system. --- ### Clicktime Jan 2020 - Overall rating: 5/5 - Reviewer: Stefanie M. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using Clicktime for approximately 7 years. Over the years, our tracking needs have changed and Clicktime has been able to accomodate every request. Time tracking has become extremely efficient and the ability to create reports within seconds is an overall bonus. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize to our specific business needs. We track many different projects, categories and accounts and Clicktime offers the flexibility needed. The custom report feature is fantastic as well. I am able to create reports for all specific requests with as much or as little data needed. #### Cons I would the ability to send out more reminders (daily). I'd also like an upload feature for adding accounts as opposed to entering manually. #### Reasons for choosing ClickTime Price and ease of navigating system. #### Vendor response Hi Stefanie, Thank you so very much for your review of ClickTime! We have some new options available for quicker entry into the system and I will be glad to walk you through some options to get data into your site. I will reach out so we can discuss it further. Best, Brea Phillips ClickTime | Customer Success Manager Replied January 2020 --- ### Support Team - Overall rating: 5/5 - Reviewer: Kimberly H. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered ClickTime is user friendly and I haven't had any of our employees to complain. They actually like ClickTime better than any other software we have used in the past. I think we will be using this for years to come. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is user friendly. Being the administrator isn't hard either because ClickTime has an excellent support team that takes out time to listen and help to the best of their ability. I am always more than satisfied when I have to contact the support team. Keep up the excellent work!!! #### Cons I don't have any cons yet with the software. I guess the only thing I can think of is I wish I could convert the data into an invoice, but that's not enough for me to complain. Great software. #### Reasons for choosing ClickTime ClickTime is easy to use and compatible with our windows software #### Reasons for switching to ClickTime The software was no longer compatible #### Vendor response Hi Kimberly, Thank you for your review of ClickTime! I have some great news for you that we do have an invoice report available to you that will hopefully give you what you need. Feel free to reach out to us at support@clicktime.com and we will be glad to walk you through the steps. Many Thanks, Brea Phillips ClickTime Customer Success Manager Replied July 2020 --- ### The Best I Have Used - Overall rating: 5/5 - Reviewer: David W. - Verified reviewer: Yes - Industry: Public Relations and Communications - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am a 30-year veteran of professional services, and I have used every means of time management from paper spreadsheets to massive enterprise software and accounting systems. I have never had a system that is so easy, so intuitive, and so flexible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ClickTime is superb, available on my desktop, my tablet, and my mobile, and it has made timekeeping easier than ever. I like the pull-down menus, the ability to replicate a full day, and the at-my-fingertips access to deep analytic information about my team and the whole enterprise. #### Cons I would love a voice interface, and some way to integrate the system with our accounting system so that I can use the powerful expense management features. But these are quibbles. #### Vendor response Hi David, Thank you so very much for your review of ClickTime! We are thrilled to hear when someone who has so much experience with timekeeping is so happy ClickTime. Please remember that we are always here for you if we can be of any assistance. Many Thanks, Brea Phillips ClickTime | Customer Success Manager Replied August 2020 --- ### AWESOME APP!!! - Overall rating: 5/5 - Reviewer: Sebastien K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. For the past 6 months, I was working for 7 different financial consultants. As anyone in that domain knows, that is a lot!! ClickTime made tracking the hours possible in the hectic scenario. The reports I could produce at the end of the weeks/months were perfect for forwarding to the consultants when needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease at which this app tracks your hours worked is impressive. It will rival any app out there!!! There are soo many options for reports of all kinds. #### Cons There were some minor limitations I found in the billing process when changing from one payee to another, but nothing we couldn't work around. I also never liked the plug-in, so I would just adjust the window to my liking everyday before work. #### Reasons for choosing ClickTime The consultant I originally worked for had several clients suggest this app. and boy, were they spot on!! #### Vendor response Hi Sebastien, Thank you for your review of ClickTime! We are so glad to hear that the system is working so well for you and your team! Please let us know if we can be of any additional assistance. We are always available to help. Best, Brea Phillips ClickTime| Customer Success Manager Replied March 2020 --- ### Great, full function program with good support - Overall rating: 5/5 - Reviewer: Simon W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Streamlines our hours which is a good chunk of our business #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lots of features set up for billing and multiple cost codes. Ease of use from field to office and accounting. Good reporting capabilities, approval system etc. They do have paid upgrades based on your specific needs #### Cons They need some help in the graphic design department as the app doesn't look very sexy. Also need to streamline some approvals and reduce the number of user actions required to get to the end goal. Lastly, could introduce cost-code specific estimate/forecasting. Currently only available as project-wide budget. #### Vendor response Simon, Thank you so much for your review of ClickTime. I am thrilled to hear that ClickTime has helped streamline your business! We've also taken note of your suggestions and will review them for possible improvements within the app. Please don't hesitate to reach out if there's anything we can assist with. Best, Cali ClickTime Replied February 2020 --- ### Good product with great customer support - Overall rating: 5/5 - Reviewer: Natalie D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered We've used the software for about five years now, and it has served us well. The most remarkable feature, though, is the tech support. Any time I've had a question or problem, the support has been immediate and thorough. This is a rarity, in my experience, and well worth noting. Kudos to ClickTime for making this a priority and for hiring good, smart people. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is straightforward and the support is exceptional. #### Cons The software could use a beauty makeover. While functional, it's not particularly attractive. #### Reasons for choosing ClickTime We initially chose ClickTime because the first year was heavily discounted for nonprofits via TechSoup. We continue to get a discounted rate. #### Vendor response Hi Natalie, Thank you so very much for your feedback about ClickTime. We are thrilled that Skip was able to help you! Please let us know if we can be of any additional assistance. Best, Brea Phillips ClickTime | Customer Success Manager Replied January 2020 --- ### Great Program - Overall rating: 4/5 - Reviewer: Natalino B. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love it & have recommended to a few of our sub-consultants. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros we haven't used the program to its full capacity as we are time poor in the business, but for the amount we use it, it makes keeping log of hours, jobs & invoicing much easier from our old ways with an excel spreadsheet. It has also allowed us to be able to invoice clients for variations in jobs with justification using the program. #### Cons Not 100% sure. But haven't tried to set up sub folders & mouse point clicking of tabs for quick standard notes rather than typing the same notes over & over. #### Vendor response Natalino, Thank you so much for your review of ClickTime. I'm so glad to hear that you are finding value in our product and even recommending it to others! Please don't hesitate to reach out if there's anything we can assist with. Best, Cali ClickTime Replied February 2020 --- ### Clicktime Works For Us - Overall rating: 5/5 - Reviewer: Karen K. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Clicktime has been a good product for our payroll and expense reporting needs. Also great for capturing hours and equipment mileage for safety reporting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Easy to learn and use both mobile and computer app - Reports are easy to manipulate so you can get the info you need - Customizations are generally available or alternates are offered - Billing is straightforward - Customer service exemplary #### Cons Mobile and computer apps are not always updated at the same time, so changes available in computer app may not show in mobile app right away #### Reasons for switching to ClickTime Everything in one program #### Vendor response Karen, Thank you so very much for your review of ClickTime. I am thrilled to hear that your customer service experience has been exemplary. Please let us know if we can be of any assistance. Best, Brea Phillips ClickTime | Customer Success Manager Replied February 2020 --- ### Easy to Use, yet Flexible - Overall rating: 5/5 - Reviewer: Brian C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Many time tracking solutions are so customizable that they're very difficult to use. On the other end of the spectrum are systems that are easy to use, but can't be customized. ClickTime finds a nice balance between these two extremes. If can be customized sufficiently that it'll like match your workflow, but it is not so convoluted that one can't figure it out. #### Cons None really. I used to work for a timesheet solution company, but went with ClickTime because it did what I needed. #### Vendor response Brian, Thank you so much for your review of ClickTime! We are so glad that we have been able to provide you and your firm with the balance that you need. Please let us know if we can be of any assistance. Best, Brea Phillips ClickTime | Customer Success Manager Replied March 2020 --- ### Administrator Review - Overall rating: 5/5 - Reviewer: Kevin S. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The product is very easy to set up and use. It has significantly sped up my payroll process. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I find the flexibility of customization of reports most helpful. The tracking of employee hours against specific projects allows insures our billings do not miss projects. #### Cons I do need to spend more time with the vacation and time-off modules as we have an accrual process. #### Reasons for choosing ClickTime ClickTime seemed to have all the features we needed (plus more) and was a perfect fit to our 10 person company. #### Vendor response Hi Kevin, Thank you so very much for your review of ClickTime! I will be glad to work with you on the accrual process to help streamline it for your team. I will reach out directly to you via email. Best, Brea Phillips ClickTime | Customer Success Manager Replied March 2020 --- ### Best resource to track client billing - Overall rating: 5/5 - Reviewer: Ryan K. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I would say that software is outstanding and a must have for any business that utilizes billable hours as a primary means for income. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros The software is extremely easy to use and set up employee accounts. We use the software daily to track billable hours and run reports to help supplement our invoices. #### Cons The only down side to the product is the cost. It may seem like only 15 per month per person is cheap when you are a small company it ads up quickly. #### Vendor response Hi Ryan, Thanks for your review! We're thrilled to hear you're finding ClickTime valuable for your team to easily track their billable hours and run reports. We appreciate your support over the last 2 years and look forward to continuing our partnership and learning more of your feedback. Thanks! Ethan Replied March 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/product/32967-ClickTime/reviews/?page=2) --- ClickTime Reviews, Pros and Cons - 2026 Software Advice