--- title: "FreeAgent Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FreeAgent. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FreeAgent is a good fit for you!" source_url: "https://www.softwareadvice.com/product/33386-FreeAgent/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / [FreeAgent](https://www.softwareadvice.com/product/33386-FreeAgent/) / FreeAgent Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/33386-FreeAgent/) Reviews [Alternatives](https://www.softwareadvice.com/product/33386-FreeAgent/alternatives/) # FreeAgent User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 180 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 113 reviews (63%) - 4 stars: 48 reviews (27%) - 3 stars: 12 reviews (7%) - 2 stars: 2 reviews (1%) - 1 star: 5 reviews (3%) ### Most mentioned pros - What I like most about FreeAgent is that it is a good way to invoice clients and track payments as well as manage expenses. - Also, it was also helpful that the system would match payments to invoices, therefore the monthly reconciliations only took me a few minutes. - FreeAgent is super easy to use and manages my entire business finances from invoices, bills, VAT and personal finance. ### Most mentioned cons - At times I would like to forecast future taxes or predict higher expenses as the business grows but FreeAgent does not offer this type of data analysis within the software. - I did find that if you didn't dial in the account perfectly it did get messy at times. - It also does not have tiered pricing like Quickbooks offers. ## FreeAgent customer reviews Showing reviews 1-25 of 180 (page 1). ### All-in-One Accounting for Small Businesses: Invoicing, Payroll, Receipts, and Tax Reminders - Overall rating: 4/5 - Reviewer: Elisa C. - Industry: Computer Hardware - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before adopting FreeAgent, our small Nova Tech Hardware team managed finances across a messy collection of disconnected spreadsheets, an isolated payroll calculator, and a basic invoicing tool. I juggled HR admin, onboarding and leave management, while also gathering payroll figures and expense receipts to send over to our accountant each month. There was no unified record system, information had to be re-entered repeatedly, and all compliance deadlines were marked only on my personal calendar. Last quarter, we calculated overtime pay for our assembly technicians using our old spreadsheet workflow. I messed up the details needed for the RTI payroll submission, forcing our accountant to burn hours fixing the filing as the deadline loomed. That’s exactly the kind of compliance risk and messy record-keeping FreeAgent addresses, by consolidating estimates, invoices, expense capture, RTI-compliant payroll, cash flow monitoring and tax deadline alerts into one cloud-based platform. The biggest benefit for me is cutting down loads of repetitive manual work and keeping all financial documentation neatly organized for our accountant. Whenever we receive an invoice from vendors such as Valley Packaging Supply or Southern Tech Repair, I can snap a photo of the receipt on my mobile and upload it directly inside FreeAgent. Bank transactions sync in automatically, and I can match payments to existing bills in just a few clicks. Earlier this quarter, we placed an order for packaging supplies to fulfill a large hardware shipment, and I uploaded the vendor invoice the moment it arrived. Under our old process, I stored receipts in my email inbox and sorted them all at month-end. I once misplaced a supplier invoice and had to rush to request a duplicate copy right before tax preparation started. Every receipt now attaches directly to its matching transaction, and our accountant can log in to review everything independently, rather than waiting for me to compile and send files. As the HR & Admin Coordinator, this gives me extra bandwidth to focus on onboarding new production team members, updating leave logs and arranging staffing schedules instead of drowning in paperwork. It also removes the anxiety of staying on top of tax and payroll compliance cutoffs. The personalised tax timeline clearly lays out upcoming VAT, payroll and self-assessment due dates, so I no longer depend on scattered calendar reminders. We once overlooked a VAT filing deadline in the past, which meant we had to scramble to pull together all sales and expense records overnight. The cash flow dashboard also offers a quick view of outstanding customer payments and upcoming vendor bills, so our business owner can check the status anytime, without requesting a custom report from me. I know it has its limits — it cannot automatically sync leave and attendance data from our HR platform, its project profit reporting is fairly basic, and revised quotes do not retain version history. Still, for our 11–50 person hardware firm without a dedicated finance specialist, FreeAgent eliminates our most error-prone compliance and bookkeeping headaches. It ensures payroll submissions stay RTI compliant, centralizes invoices and expenses, warns us of upcoming tax deadlines, and makes our month-end handoff to the accountant much simpler. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros As the HR & Admin Coordinator at Nova Tech Hardware, our small computer hardware firm handles customer invoices, vendor parts bills, employee expense reimbursements, and payroll admin, and I’m responsible for a lot of this alongside my regular HR work. Before FreeAgent, we were stitching together separate tools for invoicing, expense logs, and payroll, and nothing was synced. I’d copy data back and forth constantly, and it was easy to overlook deadlines or mix up records. What I love most about FreeAgent is that it’s built specifically for small businesses, wrapping expense tracking, RTI-compliant payroll, invoicing, cash flow tracking, and tax deadline reminders all into one place. Earlier this quarter, we brought on Southern Tech Repair to upgrade workstations for our three new assembly technicians. I needed to log their service invoice, equipment purchase, and later process mileage reimbursement for our lead tech who picked up the hardware. Before switching, I once recorded a similar IT service expense in a spreadsheet but lost the receipt, and our accountant had to chase the vendor for a duplicate statement right before tax prep. Now I snap receipts directly through the FreeAgent mobile app; it reads the details and attaches them to the transaction instantly, so our accountant always has everything they need. Another standout feature for our team is the built-in payroll and RTI submission functionality, which ties closely to my HR duties. We run payroll for our assembly, testing and admin staff, and we also track leave and one-off bonus payments. Last month, we processed overtime pay for two technicians who stayed late to fulfill a bulk hardware order for a local client. In our old workflow, I calculated overtime manually in a spreadsheet, then passed the numbers over to our accountant. Once I miscalculated overtime hours and sent incorrect payroll figures, which led to a delayed correction and a lot of awkward follow-up questions from the employees. With FreeAgent, I input hours, leave and overtime directly, and the system handles the RTI submission correctly. It also keeps payroll records stored alongside the rest of our business finances, so everything is easy to locate at year-end. I also rely heavily on its tax timeline and cash flow overview. We work with recurring suppliers like Valley Packaging Supply for hardware packaging materials, and we have regular VAT to manage. The personalised tax timeline flags upcoming filing dates and what we owe, so I don’t accidentally miss a deadline. A while back, we missed a VAT reminder when we only used calendar notes, which resulted in extra stress rushing to submit everything last minute. The cash flow dashboard also shows outstanding customer invoices and bills we need to pay, so our owner can quickly see what’s incoming and outgoing. Our company is only 11–50 people, and we don’t have a full-time finance team. FreeAgent fits our scale perfectly, without bloated enterprise features we will never touch. It centralises invoices, expenses, payroll and tax deadlines, cuts down manual calculation errors, and frees me up to focus on my core HR work: onboarding new hires, managing leave requests and coordinating staffing for our hardware production floor. #### Cons The biggest frustration for me is that its payroll module is not built to integrate smoothly with our HR platform for attendance and leave sync. We track PTO, sick leave and shift hours inside our HR system, then I have to manually re-enter every leave day and overtime value into FreeAgent before each payroll run. Earlier this quarter, two of our assembly technicians took scheduled unpaid leave to handle family matters. I updated their leave status in our HR tool but forgot to copy those unpaid hours over into FreeAgent. The payroll ran with their full regular pay, and I had to process a correction payment afterward, explain the situation to the staff and loop in our accountant to fix the RTI submission. It was a stressful mix-up that could have been avoided if the two systems could share leave data automatically. I also find its department and project tagging structure pretty limited for our hardware business. We split our work across custom prototype builds, standard retail hardware orders and client on-site repair jobs, and our owner wants to see clear profitability breakdowns for each work stream. Last month, we wrapped up a prototype build project for an industrial client, with costs from Valley Packaging Supply, Southern Tech Repair and component vendors. I tagged every related expense and incoming invoice to this prototype project, but FreeAgent’s profit reports don’t neatly separate project overhead from regular operating costs. I had to export a CSV, open it in Excel and manually filter and group every transaction line by line to pull the numbers our leadership needed. It takes extra time, and it’s easy to overlook a small expense line when I’m juggling onboarding paperwork and leave requests at the same time. --- ### My favourite choice for online business accounting software - Overall rating: 5/5 - Reviewer: Ollie M. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Delighted with FreeAgent as my business accounting software. The more I use it the more comfortable I feel in managing the business finances and bookkeeping #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Creating invoices and updating transaction records is straightforward. The dashboard view does a great job in illustrating upcoming bills and deadlines to keep running a business hassle-free #### Cons The presumption of some transactions, especially expenses, can be wrong and if these go unchecked it can misrepresent the transaction and impact future tax bills --- ### Simple, secure and safe - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Nice and easy to use once everything is all set up and ready to go. Everything feels super secure and has been a real help when communicating with my accountant for tax submissions, reporting etc. The way the system learns the more I use it has really helped make the process even quicker and automate most of my bookkeeping. #### Cons At the start it was a little tricky to get used to everything and I do think that some of the reporting features are a little basic, but they do what they need to do so I can't really complain! --- ### Freeagent decent software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Facilities Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They are very helpful when I do not understand something and they also are willing to look at issues rather than expect me to sort. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple to use and can easily process required documents. The customer services is probably the best part of this company. #### Cons Could do with some more templates and easier to add pages. I think the worst part is the templates they need to bade easier --- ### Still the best cloud accounting software, but needs improvement - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I can't fault FreeAgent much as they are still the best but I just really wish they would improve on the issues that have been going on throughout the years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros After using FreeAgent for an additional few years, it is still one of the best cloud accounting softwares in my experience. The price hasn't changed at all. #### Cons Their support is still hit-and-miss, and the changes with the currencies and the bugs with inaccurate balances is still a problem. --- ### FreeAgent makes small business accounting easier - Overall rating: 5/5 - Reviewer: Sherry M. - Industry: Leisure, Travel & Tourism - Company size: 11-50 employees - Product usage: a free trial · daily - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We sampled FreeAgent and found it very easy to learn and use and it was easy to get assistance with the support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about FreeAgent is that it is a good way to invoice clients and track payments as well as manage expenses. It is a great product for small businesses. I also like that is uses the cloud. #### Cons The negative about FreeAgent is that ist is based in the UK and only offers free access if you have a bank in the UK. It also does not have tiered pricing like Quickbooks offers. --- ### Free Agent for business - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, pretty good, I didn't use it for to long due to business circumstances but it was good using an accounting softwear once you know how. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The clean interface, helpful guidance and once you do know how to use it, the ease of use. It made accounting easier and came free with Mettle. #### Cons It is a learning curve and a bit fiddly, but all these softwears are. I did find that if you didn't dial in the account perfectly it did get messy at times. --- ### Freeagent - simple and reliable accounting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: May 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Freeagent covers all our accounting and invoicing needs very well. We have tried one of the leading alternatives but came back as we were so pleased with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The billing and invoicing functionality is a key feature of the product and works very well. They send a Monday motivator email summarising your agenda for the week on Monday mornings. This includes items such as unbilled hours logged, payments to approve and bills to chase or pay. MFA is supported for increased security. #### Cons There are few things that I don't like to be honest, the only one that can be annoying is the bank feeds can sometimes be a little slow to show items. A manual refresh option for bank feed data would be useful. --- ### Highly recommended - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I got access to this software FREE of charge through banking with RBS. Having previously used Xero for our book-keeping, I found it had the same great functionality but a much slicker design. It's simplicity and ease of use is the best thing going for it. #### Cons Had some issues at the beginning with connecting our bank feeds but this was sorted out quickly by the team at FreeAgent - can't think of any real faults with the software. --- ### Great for managing start-up accounTS - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Freeagent is an easy way of keeping track of company accounts. For a small company such as ourselves, it is important that we have a solid accounting software which dosen't cost the earth. My overall experience was great, and it was implemented well internally. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the UI the most, it's clean and simple. Easy to create company profiles and set up quotes and invoices. Great for when multiple people need invoice the same account. #### Cons There could have been a few more reminders internally when invoices go unpaid. Rather than clicking through the list of accounts. --- ### Excellent interface and features - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent interface and features. It has helped my business manage my finances exponentially. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FreeAgent is super easy to use and manages my entire business finances from invoices, bills, VAT and personal finance. I like that it also syncs with my banking accounts. #### Cons I do not feel like there are any real negatives with FreeAgent. --- ### FreeAgent Software Update - Overall rating: 4/5 - Reviewer: Mick L. - Industry: Design - Company size: Self-Employed - Product usage: 1-3 years · weekly - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has made my yearly accounts so much easier to finish on time with the direct contact with my accountant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use and the constant reminders allow me to update my business records through my NatWest account. #### Cons Was difficult to get my accountant to connect but once this was resolved it was plain sailing. --- ### A good stepping stone for a service business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Very good overall experience. Helped me build my business until I was ready to move onto bigger software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I really found this software useful when setting up my first business #### Cons It was limited with regard managing jobs and scheduling --- ### Unlocking the Potential of FreeAgent - Overall rating: 5/5 - Reviewer: Kavindu Githsara K. - Industry: E-Learning - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, I would highly recommend FreeAgent to any company looking for a comprehensive, user-friendly solution for managing their finances and accounting needs. With its versatile feature set and user-friendly interface, it has been a great asset for our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a user of FreeAgent in my company, I have found this software to be a versatile and robust solution for managing our finances and accounting needs. One of the biggest pros of FreeAgent is its user-friendly interface. The dashboard is well organized and easy to navigate, making it simple to stay on top of our financials and track expenses. Another advantage of FreeAgent is its robust feature set. The software includes invoicing, expense tracking, project management, and financial reporting capabilities, all in one package. This has greatly streamlined our financial management processes, reducing the need for multiple software solutions and saving us time and money. #### Cons One of the few cons of FreeAgent is that the software can be a bit slow at times, especially when navigating through complex financial data. Additionally, while the software includes a comprehensive set of financial reporting capabilities, it may not be as robust as some other accounting software solutions on the market. --- ### Great for non- accountants and accountants alike - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: 3-5 years · daily - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros It's nicely laid out and easy to navigate, the automatic filling is a breeze, recurring invoices & bills save so much time and the time tracking features are useful in some cases.I used the software probably just when it started many years ago when i started as a freelancer, but it was pretty expensive then, so i moved on. I returned when it was offered for free through my bank as it was a bit of a no brainer. #### Cons The integration with other tools is very lacking, yes it has zapier but with only a couple of integration points its basically useless with the tech stacks most of us operate now. From memory (as i cant find the customer forums anymore) users have been requesting improvements to this for at least 6 years, so It's not going to be improved basically. --- ### Great for small business that want their weekend back - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered I've gone from from a struggle one man band that worked all day and did the paperwork each evening, to having time to spend with the family, and being able to see what I ned to pay to HMRC and when, and I can now see that sending out my invoices in good time, means that the customers are paying me, so the stress levels have gone down so much. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I no longer have to nominate which computer is the one that the accounts is on. I can open a web browser on the PC in my home office and enter my hours, mileage, upload photos of receipts, automatially let it reconcile the bank and credit card statements, and let it get on with doing the calcuations. I no longer have to set aside a weekend each month for doing invoices and expenses. or the last weekend of each quarter for doing the VAT return or various days of the last month of each financial year for doing the annual return. #### Cons Now that the company has made enough money to be able to purchase three cars, it would be nice if the mileage drop down had options for company owned vehicles and the AFR mileage rates, but it only has AMAP rates for personally owned bike, motorcycle or car. --- ### Magnificent Customer Support, Good Accounting System - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FreeAgent is more advanced than my previous service provider, Freshbooks. It allows me to handle the split between personal/business bank accounts and their expenses better and even submits my tax return to HMRC for me. The few times I've contacted their support, they have responded quickly, actually understood what I've asked and provided a detailed response, specific to my issue. #### Cons As a sole trader working on various contracts for 7.5 hours per day, I need to be able to track my time and bill my clients based on it. This is the only area where I found Freshbooks to have the edge—it provided a daily timeline where I could click on my start time, enter the duration, client and project and track my time visually. This meant that I could tell at a glance where there were gaps in my day and correct them accordingly. FreeAgent allows me to add Timeslip entries, however it can get confusing quite quickly as there is no start time and no visual timeline. I have to rely on the running total of hours shown per day and try to work out the amount of hours to submit per task. So the interface isn't as intuitive as I would like, but the wealth of other extra features I have access to with FreeAgent does go some way to making up for it. FreeAgent does also work out at around double the monthly subscription price of Freshbooks, which isn't ideal in my circumstances, but I do feel I am getting a better all-round product for the money. --- ### FreeAgent -> Simple and Effective - Overall rating: 5/5 - Reviewer: Adam W. - Industry: Computer Software - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Would recommend for any small business as works really well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really great for small business, simple accounting across the board. I really like the dashboard feature. #### Cons I wish the dashboard could be a bit more customisable with options to show reports or category spending as a tile / more configurable layout --- ### Might not be the best choice from my perspective - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: 3-5 years · weekly - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We use it where I work as a way to track work hours. Usage is pretty simple and the features are sufficient. If you need to track time precisely, there's a nice start/stop function, and if you don't, there are means to insert a whole week in a row. If you're a developer, you'll appreciate the APIs that allow building customized reports for accounting. #### Cons If you don't need precise time tracking, but need to split hours on different activities, data entering becomes pretty slow. You can generate monthly reports to check what to expect from the paycheck, but checking if you made mistakes in the data entry is as difficult as it is entering it. #### Vendor response Hi there, Thank you for reviewing FreeAgent. We're glad to hear you found our time tracking features helpful. Regarding the aspects you found frustrating, we appreciate you taking the time to share your feedback and we've shared it with our product team. All the best, The FreeAgent Team Replied April 2018 --- ### Love it - Overall rating: 5/5 - Reviewer: Sarah H. - Verified reviewer: Yes - Product usage: 1-3 years · weekly - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Exceptionally easy to use and easy to learn. I keep the tab open every day. It's easy to "undo" if you make a mistake in an invoice. There's basically nothing that can't be undone by reverting to draft. The recurring invoices tool is really helpful. I don't use the feature where it'll email invoices/reminders. I prefer to do that myself and it's really easy — nothing to really keep track of since I invoice all clients on the same day each month. They make it easy to label bank transactions so as long as I remember to do that once a month or so, all my accounting reports are always current. I don't have to spend too much time on accounting and I don't really have any complaints. The customer service is always fantastic. #### Cons I wish the time tracking feature were just a little slicker. I use Toggl for time tracking, and then I import hours for each client each month. Not a big deal, but one of those little things that would put it over the top. --- ### Great when everything is simple and goes smoothly, difficult to customise or correct - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: less than 1 year · daily - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros the mobile app is great for tracking time or updating expenses while on the road Like the time reporting features to report by contact or project Tax Timeline also really helpful for getting a quick understand of what's owed #### Cons It's difficult to make corrections on invoices, especially if an expense or time item is labeled wrong, requires deleting/creating a new invoice rather than being able to unlock the items associated with it and fix them. Layout options for invoices are very limiting unless you create your own CSS file. Can't change account type without contacting admin - ie I mistakenly set up as a sole trader instead of private ltd company and says I have to contact customer service to change it. --- ### Free Agent review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to manage. links with my bank account. #### Cons Nothing really. All pretty easy to use. --- ### Great, powerful, - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: 3-5 years · weekly - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros FreeAgent is one of those programs that integrates all sorts of difficult tasks into one single multi-use product. We specifically use it for payroll, invoicing and accountancy and find the integrated approach saves time and helps us quickly track accountancy errors and oversights. #### Cons The live link to the bank account statements is often glitchy and can cause a headache for those trying to account for every transaction. #### Vendor response Hi John, Thank you for sharing your review of FreeAgent. It was great to hear about the features you find most beneficial for your business. We also appreciate you highlighting the glitches you experience with links to bank account statements, we've shared that feedback with the product team. Thanks again! The FreeAgent Team Replied April 2018 --- ### Essential for sole trader's accounting - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: 1-3 years · weekly - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the things that scared me about going freelance, was the accounting and book-keeping part this entails. After researching similar web-based solutions, I decided upon subscribing to Freeagent. I wouldn't be able to run my business without it. Everything I need, from invoicing and clients database, to expense filing and completing my self-assessment is there, easy to use and access. When I needed some help or clarifications about something, the staff were prompt and eager to help me and made sure my issues were resolved in any case. Highly recommended software & service! #### Cons I find that the mobile app has limited functionality compared to the desktop site. I would like the same level of editability when it comes to the handling of bank transactions, as I have via my internet browser. --- ### Early review - Overall rating: 4/5 - Reviewer: Steph B. - Industry: Sports - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Better than Quickbooks in terms of reconciling bank account, and bringing the feed in reliably, but this assumption against large numbers of individual customers is a deal breaker. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Reconciles some invoice payments that only need approval, an improvement on Quickbooks. #### Cons Very clunky for adding customers for invoicing. If you have lots of "retail" customers as I do, and send invoices to large numbers of customers, setting them up is a pain, the system seems to assume that you have a small number of commercial customers with multiple contacts at those companies. When making a new invoice you have to go through an alphabetical list of companies, you can't search, and for ease I made that entry an email address. This now means that of course not all people have an email address that is clearly them/their name. Irritating and enough to make me look elsewhere. ---