# Alvaria Cloud Software Reviews, Demo & Pricing - 2026 > Review of Alvaria Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/34038-Alvaria --- [Home](https://www.softwareadvice.com/) / [Call Center Workforce Management Software](https://www.softwareadvice.com/call-center/workforce-management-optimization-comparison/) / Alvaria Cloud Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Alvaria Cloud 2026: Benefits, Features & Pricing Wondering if Alvaria Cloud is right for your organization? Our Call Center Workforce Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Alvaria Cloud 4.3 [(18)](https://www.softwareadvice.com/product/34038-Alvaria/#reviews) Pricing Starting at $90.00 per year ### About Alvaria Cloud Alvaria Cloud is a web-based customer engagement center suitable for organizations with 100 or more concurrent and named users. The system is a complete set of customer service capabilities including self-service, omnichannel inbound, outreach, workforce management, quality management, service intelligence, continuous delivery, gamification, and reporting analytics. Users can manage customer preferences and segmentation data through the self-service portal. The solution offers a cross-channel, continuous experience when customers engage, inquire and request service through any channel that suits them. The proactive outreach feature allows companies to provide customers information and recover debt and sales revenues. Personalized interactions are made possible through the service intelligence feature. Customer data and personal preferences are stored and can be referenced for each interaction. Customer engagement reporting and analytics help users focus on efficiency and service strategies. The system also offers a live assistance feature that is available to users 24/7. Wondering if Alvaria Cloud is right for your organization? Our Call Center Workforce Management Software selection experts can help you in 15 minutes or less. ## Alvaria Cloud User Interface ## Popular Alvaria Cloud Alternatives Main Product Alvaria Cloud 4.3 [(18)](https://www.softwareadvice.com/product/34038-Alvaria/#reviews) Ratings Breakdown - 4.28Ease of use - 4.06Value for money - 4.13Customer support - 4.39Functionality Pricing Starting at $90.00 per year Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(483)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Talkdesk](https://www.softwareadvice.com/call-center/talkdesk-profile/) 4.5 [(733)](https://www.softwareadvice.com/call-center/talkdesk-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.50Value for money - 4.56Customer support - 4.42Functionality Pricing Starting at $85.00 per month Get Price ## Alvaria Cloud Pricing and Plans Starting price: $90.00 per year Free Trial Free Version Basic $90.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Alvaria Cloud Features - Popular features found in Call Center Workforce Management Employee Scheduling For Call Centers Intraday Management Labor Forecasting Performance Metrics - More features of Alvaria Cloud Activity Dashboard Agent Interface Alerts/Escalation Alerts/Notifications API Automated Routing Automatic Call Distribution Blended Call Center Call Logging Call Monitoring Call Recording Call Scripting Campaign Management Chatbot Chat/Messaging Computer Telephony Integration CRM Customer Experience Management Customizable Reports Inbound Call Center Interaction Tracking IVR Live Chat Manual Dialer Monitoring Multi-Channel Communication Outbound Call Center Performance Management Predictive Dialer Progressive Dialer Quality Management Queue Management Real-Time Data Real-Time Reporting Reporting/Analytics Social Media Integration Voice Mail Workforce Management ## Alvaria Cloud User Reviews Overall Rating 4.3 Ratings Breakdown 5 44% 4 50% 3 0% 2 6% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.1 Customer support 4.1 Functionality 4.4 Have you used Alvaria Cloud and would like to share your experience with others? VR Verified Reviewer Used daily for more than 2 years Review source Reviewed April 2018 All communication is more fluid with our clients, if they are happy us even more. 5 Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool. Cons: This is definitely better software than I used. There is nothing that you do not like. It really is very efficient. Vendor Response Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams. -The Aspect Team Replied April 2018 Read More DM David M. Verified reviewer Hospital & Health Care 5001-10000 employees Used daily for less than 2 years Reviewed April 2021 Aspect VIA Best in Class 5 The implementation was great and it was smooth transition. Aspect was outstanding. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The cloud base features and the ease of administration to the system. The CX is robust and an outstanding feature on how our calls are delivered. The phone reps love the VIA Engagement center as they can see there performance and calls stats on a daily basis. Cons: There is nothing I dislike about the product. Reasons for choosing Alvaria Cloud Aspect delivers a far more superior product. Reasons for switching to Alvaria Cloud Aspect provides better overall product and support. Read More JG Joe G. Verified reviewer Medical Practice 501-1000 employees Used daily for less than 6 months Review source Reviewed May 2020 Aspect Service & Reporting 2 We did not have a great overall experience with the aspect products Ratings Breakdown 2 Ease of use 2 Value for money 1 Customer support 3 Functionality Pros: Aspect was recognized as a top tier Contact Center company Cons: Poor reporting accuracy and little flexibility Reasons for choosing Alvaria Cloud Price and reputation Reasons for switching to Alvaria Cloud Additional functionality and reputation Vendor Response Thank you for your candid feedback on Aspect Via. We are sorry to see you're not happy with the reporting functionality, and we will share this with our product team. We'll also send your feedback on to your account team, who will reach out to follow up. Thank you for your input. Replied May 2020 Read More RS RONALD S. Verified reviewer Telecommunications 501-1000 employees Used daily for more than 2 years Review source Reviewed April 2019 Aspect Via Review 5 It's a great product recommendable to use especially for big brands to help in supporting their customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics Cons: It needs a fully registered software to enjoy all features, the trial version is limited Read More YY Ye Y. Verified reviewer Information Technology and Services 10000+ employees Used weekly for more than 2 years Review source Reviewed September 2021 Ye Yi 4 Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Outbound Call Center, Performance Management, Predictive Dialer Software, and Campaign Management. Cons: Real-Time Monitoring and Multi-Channel Communication. Read More PG Paul G. Verified reviewer Banking 501-1000 employees Used daily for less than 2 years Reviewed September 2022 Dialer 4 positive so far Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 5 Functionality Pros: Dialer access is functional and top tier. Cons: Setup seems a bit lacking (missing things like compliance hub on a fresh install) Read More SS Shannon S. Insurance 501-1000 employees Used daily for less than 12 months Review source Reviewed September 2017 Rich user interface, easy to configure, a true omni-channel cloud platform 5 Updated user interface, access to the full suite of Aspect's product offerings Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: That I have a full suite of omni-channel features in a cloud environment. The Via platform gives us access to voice, sms, and chat interaction routing...plus provides us access to a full workforce optimization suite (workforce management, quality management and performance management). It also contains a feature rich IVR that allows customers to build dynamic self-service applications. Cons: I don't have any complaints, I am waiting for a few new features to be released. I'm hoping that Aspect provides a feature rich customer survey tool that will work across multiple channels (voice, email, chat, sms). Vendor Response Thank you for taking the time to review Aspect Via. We are thrilled to get such high marks and are so glad that you are happy with the product. We will forward your feedback to our internal teams. Thanks again! -The Aspect Team Replied September 2017 Read More BC Breanne C. Verified reviewer Banking 501-1000 employees Used daily for more than 2 years Reviewed September 2022 Alvaria Cloud 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Functionality Pros: WFM is user Friendly, easily manageable, and the SMEs are really knowledgable. Reasons for switching to Alvaria Cloud livevox was terrible fir DIaler Read More VR Verified Reviewer Financial Services 11-50 employees Used daily for less than 6 months Review source Reviewed September 2018 Ok, but not great... 4 Ratings Breakdown 2 Ease of use 2 Functionality Pros: I'm not crazy about this software. It works, but is lacking in a lot of areas. Cons: Maybe it's the way my employer has it set up, but is is just not user friendly. It seems overly complicated. Read More lp larry p. Verified reviewer Banking 501-1000 employees Used monthly for more than 2 years Review source Reviewed April 2018 break the chains of limitations 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: this application is very easy to use, easy to learn, and easy to teach. we have been using this for several years and since implementation, we have not looked back. Cons: Other than one minor issue, not really related to the product, I don't have any cons to address. I am not sure of the scalability of the product, but I would recommend researching this if you are planning on growing. 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