# Best 15 ServiceNow Customer Service Management Alternatives in 2026 - Software Advice > Find the top ServiceNow Customer Service Management Software alternatives in 2026. Our list is fueled by product features and real user reviews and ratings. Compare these alternatives to make sure you are picking the best Customer Service Software for your business. Source: https://www.softwareadvice.com/product/356274-ServiceNow-Customer-Service-Management/alternatives --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / [ServiceNow Customer Service Management](https://www.softwareadvice.com/product/356274-ServiceNow-Customer-Service-Management/) / ServiceNow Customer Service Management Alternatives Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/356274-ServiceNow-Customer-Service-Management/)[Reviews](https://www.softwareadvice.com/product/356274-ServiceNow-Customer-Service-Management/reviews/) Alternatives # Best 15 ServiceNow Customer Service Management Alternatives ServiceNow Customer Service Management 4.4 [(152)](https://www.softwareadvice.com/product/356274-ServiceNow-Customer-Service-Management/reviews/) Pricing: Available upon request Free trial Free version Find your perfect match Speak directly with a specialist to match alternatives to your budget and needs. On this page - Popular Alternatives - Alternatives - Popular Comparisons ## Preview of Top ServiceNow Customer Service Management Alternatives Main Product ServiceNow Customer Service Management 4.4 [(152)](https://www.softwareadvice.com/product/356274-ServiceNow-Customer-Service-Management/reviews/) Ratings Breakdown - 4.08Ease of use - 4.12Value for money - 4.18Customer support - 4.31Functionality Pricing Available upon request Get Price Top Alternative Salesforce Sales Cloud 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Top Alternative Zendesk Suite 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Top Alternative Supportbench 4.9 [(116)](https://www.softwareadvice.com/help-desk/supportbench-profile/reviews/) Ratings Breakdown - 4.77Ease of use - 4.84Value for money - 4.88Customer support - 4.73Functionality Pricing Starting at $32.00 per month Get Price Top Alternative Salesforce Service Cloud 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Top Alternative LiveAgent 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## ServiceNow Customer Service Management Alternatives [### Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Starting Price: $25.00 per month Free trial Free version Starting Price: $25.00 per month Free trial Free version ### Features Comparison 98% Unique Features for Salesforce Sales Cloud - Activity Dashboard - Activity Tracking - AI/Machine Learning See All 2% Shared Features with ServiceNow Customer Service Management - Reporting & Statistics ### Integrations Comparison 97% Unique Integrations for Salesforce Sales Cloud - Birdeye - Box - ClearSlide See All 3% Shared Integrations with ServiceNow Customer Service Management - Five9 See Salesforce Sales Cloud Screenshots [### Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Starting Price: $55.00 per month Free trial Free version Starting Price: $55.00 per month Free trial Free version ### Features Comparison 100% Unique Features for Zendesk Suite - Account Management - Activity Dashboard - Archiving & Retention See All 0% Shared Features with ServiceNow Customer Service Management - No shared features ### Integrations Comparison 98% Unique Integrations for Zendesk Suite - 123FormBuilder - ActiveCampaign - Adobe Commerce See All 3% Shared Integrations with ServiceNow Customer Service Management - 3CLogic - Five9 - Jira See All See Zendesk Suite Screenshots [### Supportbench](https://www.softwareadvice.com/help-desk/supportbench-profile/) 4.9 [(116)](https://www.softwareadvice.com/help-desk/supportbench-profile/reviews/) Starting Price: $32.00 per month Free trial Free version Starting Price: $32.00 per month Free trial Free version ### Features Comparison 92% Unique Features for Supportbench - Access Controls/Permissions - Activity Tracking - AI Copilot See All 8% Shared Features with ServiceNow Customer Service Management - Automated Routing - Prioritization - Reporting & Statistics See All ### Integrations Comparison 83% Unique Integrations for Supportbench - Harvest - HubSpot CRM - LiveChat See All 17% Shared Integrations with ServiceNow Customer Service Management - Jira - Microsoft Teams See Supportbench Screenshots [### Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Starting Price: $25.00 per month Free trial Free version Starting Price: $25.00 per month Free trial Free version ### Features Comparison 95% Unique Features for Salesforce Service Cloud - Activity Tracking - Alerts/Notifications - Autoresponders See All 5% Shared Features with ServiceNow Customer Service Management - Computer Telephony Integration - Customizable Fields - Third-Party Integrations ### Integrations Comparison 88% Unique Integrations for Salesforce Service Cloud - CRM Analytics - Elastic Enterprise Search - Gainsight CS See All 12% Shared Integrations with ServiceNow Customer Service Management - Five9 - Talkdesk See Salesforce Service Cloud Screenshots [### LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Starting Price: $15.00 per month Free trial Free version Starting Price: $15.00 per month Free trial Free version ### Features Comparison 98% Unique Features for LiveAgent - Account Management - Agent Interface - Alerts/Escalation See All 2% Shared Features with ServiceNow Customer Service Management - Computer Telephony Integration ### Integrations Comparison 98% Unique Integrations for LiveAgent - Actio - ActiveCampaign - Adobe Commerce See All 2% Shared Integrations with ServiceNow Customer Service Management - Jira - Vonage Business Communications See LiveAgent Screenshots [### LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Starting Price: $25.00 per month Free trial Free version Starting Price: $25.00 per month Free trial Free version ### Features Comparison 97% Unique Features for LiveChat - Activity Dashboard - Alerts/Escalation - Alerts/Notifications See All 3% Shared Features with ServiceNow Customer Service Management - Prioritization - Reporting & Statistics ### Integrations Comparison 98% Unique Integrations for LiveChat - 1CRM - 1Password - 2way See All 2% Shared Integrations with ServiceNow Customer Service Management - Jira - Talkdesk See LiveChat Screenshots [### Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Starting Price: $19.00 per month Free trial Free version Starting Price: $19.00 per month Free trial Free version ### Features Comparison 95% Unique Features for Freshdesk - Access Controls/Permissions - Activity Dashboard - Activity Tracking See All 5% Shared Features with ServiceNow Customer Service Management - Computer Telephony Integration - Prioritization - Service Level Agreement (SLA) Management ### Integrations Comparison 95% Unique Integrations for Freshdesk - Adobe Commerce - Aircall - Ameyo See All 5% Shared Integrations with ServiceNow Customer Service Management - Five9 - Jira - Microsoft Teams See All See Freshdesk Screenshots [### HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) 4.6 [(180)](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/reviews/) Starting Price: $29.00 per month Free trial Free version Starting Price: $29.00 per month Free trial Free version ### Features Comparison 90% Unique Features for HelpDesk - Activity Dashboard - Activity Tracking - AI Copilot See All 10% Shared Features with ServiceNow Customer Service Management - API - Automated Routing - Prioritization See All ### Integrations Comparison 91% Unique Integrations for HelpDesk - Chatbot - GitHub - HubSpot CRM See All 9% Shared Integrations with ServiceNow Customer Service Management - Jira See HelpDesk Screenshots [### Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Starting Price: $24.17 per month Free trial Free version Starting Price: $24.17 per month Free trial Free version ### Features Comparison 98% Unique Features for Tidio - Activity Tracking - AI/Machine Learning - Alerts/Escalation See All 2% Shared Features with ServiceNow Customer Service Management - Third-Party Integrations ### Integrations Comparison 100% Unique Integrations for Tidio - Adobe Commerce - Agile CRM - BigCommerce See All 0% Shared Integrations with ServiceNow Customer Service Management - No shared integrations See Tidio Screenshots [### Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Starting Price: $39.00 per month Free trial Free version Starting Price: $39.00 per month Free trial Free version ### Features Comparison 93% Unique Features for Intercom - Access Controls/Permissions - Activity Dashboard - Automated Responses See All 7% Shared Features with ServiceNow Customer Service Management - Automated Routing - Customizable Fields - Reporting & Statistics See All ### Integrations Comparison 98% Unique Integrations for Intercom - 24sessions - Affogata - Aircall See All 2% Shared Integrations with ServiceNow Customer Service Management - Jira - Microsoft Teams See Intercom Screenshots [### Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Starting Price: $9.00 per month Free trial Free version Starting Price: $9.00 per month Free trial Free version ### Features Comparison 93% Unique Features for Zoho Desk - Account Management - Activity Dashboard - Assignment Management See All 7% Shared Features with ServiceNow Customer Service Management - API - Automated Routing - Computer Telephony Integration See All ### Integrations Comparison 97% Unique Integrations for Zoho Desk - Aircall - Alegra - APPSeCONNECT See All 3% Shared Integrations with ServiceNow Customer Service Management - Jira - Microsoft Teams See Zoho Desk Screenshots [### Dynamics 365](https://www.softwareadvice.com/product/106335-Dynamics-365/) 4.4 [(5825)](https://www.softwareadvice.com/product/106335-Dynamics-365/reviews/) Starting Price: $50.00 per month Free trial Free version Starting Price: $50.00 per month Free trial Free version ### Features Comparison 100% Unique Features for Dynamics 365 - Accounts Receivable - Asset Lifecycle Management - Billing & Invoicing See All 0% Shared Features with ServiceNow Customer Service Management - No shared features ### Integrations Comparison 92% Unique Integrations for Dynamics 365 - ADP Workforce Now - airSlate SignNow - Ameyo See All 8% Shared Integrations with ServiceNow Customer Service Management - Five9 - Microsoft Teams See Dynamics 365 Screenshots [### Zoho Assist](https://www.softwareadvice.com/help-desk/zoho-assist-profile/) 4.7 [(1423)](https://www.softwareadvice.com/help-desk/zoho-assist-profile/reviews/) Starting Price: ₹480.00 per month Free trial Free version Starting Price: ₹480.00 per month Free trial Free version ### Features Comparison 95% Unique Features for Zoho Assist - Access Controls/Permissions - Active Directory Integration - Alerts/Notifications See All 5% Shared Features with ServiceNow Customer Service Management - API - Reporting & Statistics - Third-Party Integrations ### Integrations Comparison 88% Unique Integrations for Zoho Assist - Freshdesk - Google Workspace - JIRA Service Management See All 12% Shared Integrations with ServiceNow Customer Service Management - Jira - Microsoft Teams See Zoho Assist Screenshots [### Superchat](https://www.softwareadvice.com/conversational-marketing/superchat-profile/) 4.8 [(282)](https://www.softwareadvice.com/conversational-marketing/superchat-profile/reviews/) Starting Price: €79.00 per month Free trial Free version Starting Price: €79.00 per month Free trial Free version ### Features Comparison 94% Unique Features for Superchat - Activity Tracking - Alerts/Notifications - Autoresponders See All 6% Shared Features with ServiceNow Customer Service Management - API - Reporting & Statistics - Third-Party Integrations ### Integrations Comparison 100% Unique Integrations for Superchat - apomap - Gmail - HubSpot Content Hub See All 0% Shared Integrations with ServiceNow Customer Service Management - No shared integrations See Superchat Screenshots [### Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Starting Price: $69.00 per month Free trial Free version Starting Price: $69.00 per month Free trial Free version ### Features Comparison 98% Unique Features for Bitrix24 - Approval Process Control - Approval Workflow - Attendee Management See All 2% Shared Features with ServiceNow Customer Service Management - API ### Integrations Comparison 97% Unique Integrations for Bitrix24 - 3CX - Albato - Alegra See All 3% Shared Integrations with ServiceNow Customer Service Management - Jira - Vonage Business Communications See Bitrix24 Screenshots ## Popular ServiceNow Customer Service Management Comparisons [Salesforce Sales Cloud vs ServiceNow Customer Service Management](https://www.softwareadvice.com/compare/2764-Salesforce/vs/356274-ServiceNow-Customer-Service-Management/)[Zendesk Suite vs ServiceNow Customer Service Management](https://www.softwareadvice.com/compare/26892-Zendesk/vs/356274-ServiceNow-Customer-Service-Management/)[LiveAgent vs ServiceNow Customer Service Management](https://www.softwareadvice.com/compare/109980-liveagent/vs/356274-ServiceNow-Customer-Service-Management/)[LiveChat vs ServiceNow Customer Service Management](https://www.softwareadvice.com/compare/27068-livechat/vs/356274-ServiceNow-Customer-Service-Management/) Still Not Sure? Our experts can help you compare ServiceNow Customer Service Management with other top options, so you can find the best fit for your needs.