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5
4
3
2
1
Ease-of-use
4
Customer Support
4.2
Value for money
4.1
Functionality
3.9
"The software is helpful in guiding us for how to best respond."
"I like the ability to track Chargeback Agent interactions and have reporting."
"Our win rate has improved and we are able to postpone adding headcount because of the speed with which the existing team can respond to disputes."
"Some features didn't work. I wanted to get an email alert every time a Chargeback alert came in but every time I tried I got an error."
"Lots of dupes, poor dashboards, no definition of key terms."
"Its a little more than some of the products out there- but you get what you pay for."
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