--- title: "Prism Software Reviews, Demo & Pricing - 2026" description: "Review of Prism Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/362918-building-engines-property-tenant-management/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Real Estate Property Management Software](https://www.softwareadvice.com/property/) / Prism Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/362918-building-engines-property-tenant-management/reviews/)[Alternatives](https://www.softwareadvice.com/product/362918-building-engines-property-tenant-management/alternatives/) # Prism Review Wondering if Prism is right for your organization? Our Real Estate Property Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Prism 4.5 [(32)](https://www.softwareadvice.com/product/362918-building-engines-property-tenant-management/reviews/) Pricing Pricing available upon request ### About Prism As commercial real estate’s most innovative and powerful building operations platform, Prism by Building Engines transforms building operations for the most successful CRE properties. From work orders to space management, only Prism has the breadth of capabilities needed to elevate every aspect of building operations. Our secure, enterprise-class platform scales to fit your needs – from a simple module for one building to massive, ever-evolving portfolios. Prism gives you the flexibility to choose the solutions that align with your properties’ greatest priorities. Wondering if Prism is right for your organization? Our Real Estate Property Management Software selection experts can help you in 15 minutes or less. ## Prism User Interface ## Popular Prism Alternatives Main Product Prism 4.5 [(32)](https://www.softwareadvice.com/product/362918-building-engines-property-tenant-management/reviews/) Ratings Breakdown - 4.31Ease of use - 4.57Value for money - 4.45Customer support - 4.38Functionality Pricing Available upon request Get Price Alternative Product [Rent Manager](https://www.softwareadvice.com/property/rent-manager-profile/) 4.6 [(644)](https://www.softwareadvice.com/property/rent-manager-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.60Value for money - 4.72Customer support - 4.51Functionality Pricing Available upon request Get Price Alternative Product [DoorLoop](https://www.softwareadvice.com/property/doorloop-profile/) 4.8 [(711)](https://www.softwareadvice.com/property/doorloop-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.69Value for money - 4.84Customer support - 4.69Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Innago](https://www.softwareadvice.com/property/innago-profile/) 4.9 [(529)](https://www.softwareadvice.com/property/innago-profile/reviews/) Ratings Breakdown - 4.80Ease of use - 4.95Value for money - 4.88Customer support - 4.77Functionality Pricing Available upon request Get Price Alternative Product [Buildium](https://www.softwareadvice.com/property/buildium-property-manager-profile/) 4.5 [(2234)](https://www.softwareadvice.com/property/buildium-property-manager-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.37Value for money - 4.43Customer support - 4.27Functionality Pricing Starting at $62.00 per month Get Price Alternative Product [TenantCloud](https://www.softwareadvice.com/property/tenantcloud-profile/) 4.3 [(451)](https://www.softwareadvice.com/property/tenantcloud-profile/reviews/) Ratings Breakdown - 4.14Ease of use - 4.35Value for money - 4.19Customer support - 4.14Functionality Pricing Starting at $25.00 per month Get Price ## Prism Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Prism Features - Popular features found in Real Estate Property Management Communication Management Contact Management Contract/License Management Credit Check Document Management Electronic Payments Insurance Management Lease Management Payment Processing Rent Tracking Tax Management Work Order Management - More features of Prism Access Controls/Permissions Accounting Activity Tracking Alerts/Notifications API Asset Lifecycle Management Asset Tracking Authentication Badge Management Billing & Invoicing Calibration Management Commercial Properties Commercial Property Management Compliance Management Cost Tracking Equipment Maintenance Equipment Management Equipment Tracking Facility Asset Management Facility Scheduling Financial Management Fixed Asset Management Floor Plans & Maps For Commercial Real Estate For Offices For Property Managers For Retail Guest Tracking Historical Reporting Incident Management Inspection Management Inventory Management Job Management Job Tracking Maintenance Management Maintenance Scheduling Mobile Access Multi-Language Multi-Location Portfolio Management Predictive Maintenance Pre-Registration Preventive Maintenance Property Database Property Management Purchase Order Management Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Recurring Appointments Registration Management Reminders Reporting & Statistics Reservations Management Resource Allocation & Planning Resource Management Role-Based Permissions Room Booking Scheduling Self Check-In/Check-Out Service History Service Request Management Space Management Space Reservation Task Management Task Scheduling Tenant Portal Tenant Tracking Third-Party Integrations Transaction Management Vacancy Management Vendor Management Visitor Management Visitor Tracking Workflow Management Work Order Creation ## Prism User Reviews ## Prism customer ratings - Overall rating: 4.5/5 - Total reviews: 32 ### Rating distribution - 5 stars: 22 reviews (69%) - 4 stars: 9 reviews (28%) - 3 stars: 1 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.6/5 - Customer support: 4.4/5 - Functionality: 4.4/5 --- ### Excellent - Overall rating: 5/5 - Reviewer: Ralph U. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Make doing preventative maintenance a lot easier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall quality, user friendly and make changes on the fly. awares ability to adapt improvise and overcome any obstacles #### Cons we would like to see aware incorporate a round, inspection and meter reading module along with an electronic log book --- ### Great software and easy to use - Overall rating: 5/5 - Reviewer: Jun H. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Use everyday to log jobs and requests, very easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great graphics, search function is great #### Cons Sometimes the dashboard can show too much information at once --- ### Customer Service Lacking - Overall rating: 3/5 - Reviewer: Tiffany K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Overall, the software is fine for it's intended purpose. It has glitches and issues like any software program and I go through a yearly back and forth with BE over these issues. Here's the problem: Customer service and care is greatly lacking. Every year at some point I stop receiving guest arrival notifications. My first step is to contact the building I work in (it's a J. Hancock tower in Chicago) to let them know of the issue (as we are a tenant in a building that uses BE software). After they have very little luck in getting help they pass the ball to us to reach out to BE ourselves. I am usually met with the same canned response every year to do ABC first and make sure before they begin "wasting" their time looking into our issue. So I make sure that ABC is done and determine that is not the problem. Then at some point, after they have suggested a few more things to fix our issue determine that the problem is user error and they close out the ticket stating that I'm not using their software correctly. I've been a user of the software for 5+ years. I have kept all of our email threads with all of this back and forth and looking back, I can see that every year it is the same from them and it always turns out that the issue ISN'T user error in the end. This year I'm having trouble even getting anyone to respond to my emails about our current issue (no guest arrival notifications for OVER 1 MONTH). Unacceptable. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It's simple to use and has very basic features that anyone should be able to easily understand. #### Cons The occasional glitches where guest arrival notifications aren't working. --- ### Building the Value of your property management through "Prism-Building Engines" - Overall rating: 5/5 - Reviewer: Harsha K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm using this for few years and find it very helpful for tenants to raise service tickets and to maintain a good SLA with timely response. Overall Satisfied and it gets the work done. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Manage multiple properties, ease of use, helps in maintenance tracking, service tickets resolving on time, scheduling and maintaining bookings, Assign tasks, generate performance reports, easy to navigate, many more... #### Cons Accounting and Invoicing is a little out of date,The dashboard looks oldSearch criteria you have to be specific if you want what you are looking for. #### Reasons for choosing Prism It was recommended by our Property management team. #### Reasons for switching to Prism Pricing --- ### A dedicated platform for tenants to conveniently submit work orders for maintenance or repairs. - Overall rating: 5/5 - Reviewer: Viraj K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Customizability is a valuable feature in property management software as it allows you to tailor the system to match your specific processes and requirements. By customizing the software, you can ensure that it aligns seamlessly with your property management workflows. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros A centralized platform enables efficient tracking and management of various aspects. Lease details can be stored and accessed easily, ensuring that lease terms, renewal dates, and other important information are properly managed. Insurance documentation can be stored and updated, providing a centralized repository for easy access. #### Cons Updates not available - Once work order is placed.Updates during the process can provide real-time information on any unexpected delays, changes, or additional requirements that may arise. This helps tenants stay informed. --- ### All in one building management solution - highly customizable - Overall rating: 4/5 - Reviewer: Amy T. - Industry: Sports - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is highly customizable which a great perk to allow you to mold the software to work for you and your processes. Having everything in one system along with the ability to link work with vendors, cost, contracts, insurance, equipment, and inventory makes the software a great asset. The other bonus is the folks at Aware Manger they are open to adding features and working with to improve their software, which is a win win for everyone. Clients get issues addressed and the software gets better and better. They are also a great resource for help with the system and coming up with solutions. There improvements to the mobile platform is a game changer, ease of use along with the ability to capture data, and ability to customize the app has allowed us to increase our use of the system. The way the software is set up allows you to customize the end users experience from level of access, down to granular types of work classifications, location, as well as customizing each users view information and entry. #### Cons The desktop version of the application can intimidating to users not use to a database environment, utilizing web forms and mobile are better options to increase end user adoptions. The software only allows you to work in one capsule at a time. When dealing with connected data it helps to be able to move fluidly through capsule location. There is a work around but it could be better. The software could use a better budget tracking tool for the detailed users. --- ### Building Engines - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Tobacco - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered I have not had any problems with Building Engines. I appreciate the ease of making service requests as well as the convenience of simply logging in and reporting a problem. It's a one stop shop for all of your service needs. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Part of my job is office management and if there are any issues with our leased office space, we use Building Engines to communicate these issues to the property management company. It's very easy to use and gives you the ability to make any request you may need. Once you log in and make a service request, it is immediately assigned to the appropriate person and they will schedule you in. We recently had an issues with spiders and through Building Engines we simply noted that we had a pest control issue and they sent a contractor out to assist. #### Cons Once your request has been assigned there are no updates in-between when you submitted the request and when the contractor shows up. So, for example, if the building maintenance person has numerous tenants i front of you, it could be a couple of days before he can install new lights. You do not receive any updates as to when approximately you can expect to be helped. --- ### Good Software for Property Management Teams - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered It is a very solid working platform. However, recently they have been having issues with their email service provider sending administrators email notifications for tenant work orders. Despite this minor hiccup, support has been great and you can literally chat with support for troubleshooting online within seconds! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It’s a pretty intuitive platform that is easy to navigate on managements side, as well as in the tenants side. It’s a great place for tenants to place work orders and make reservations for amenities, as well as for management to track leases, insurance, billing and correspond with tenants. #### Cons You have to contact support to give another administrator permissions, which isn’t made clear during initial use. It’s also annoying that in order to track subcontractors COIs, you have to make a whole profile for them and go through all of this set up as if they were vendors provide a lot of irrelevant information. --- ### Great Customer service, great product - Overall rating: 4/5 - Reviewer: Tommy R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered it helps us run our buildings #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Software does everything and more, The company is open to customer requests and adds them to development pipe line #### Cons Software would be a lot less maintenance if it was not JAVA base, so i would like to see it NOT java based. --- ### Effective for submitting work orders - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros The ease of submitting work orders is great, and our building has set it up with a comprehensive category list. #### Cons The interface is clunky and occasionally buggy. It's not easy to check the status or see comments on work orders you've submitted at a glance. Preferences for emails are not very customizable. --- Showing 1 - 10 of 32 Reviews [See All Reviews](https://www.softwareadvice.com/product/362918-building-engines-property-tenant-management/reviews/) ## Prism Popular Comparisons [Rent Manager vs Prism](https://www.softwareadvice.com/compare/1189-rent-manager/vs/362918-building-engines-property-tenant-management/)[DoorLoop vs Prism](https://www.softwareadvice.com/compare/362918-building-engines-property-tenant-management/vs/449921-doorloop/)[Innago vs Prism](https://www.softwareadvice.com/compare/39547-innago/vs/362918-building-engines-property-tenant-management/)[Buildium vs Prism](https://www.softwareadvice.com/compare/1154-buildium-property-manager/vs/362918-building-engines-property-tenant-management/) [Compare All Alternatives](https://www.softwareadvice.com/product/362918-building-engines-property-tenant-management/alternatives/) ## Other Top Recommended Real Estate Property Management Software [Rent Manager](https://www.softwareadvice.com/property/rent-manager-profile/) **4.6** (644) Recently recommended **140** times [Buildium](https://www.softwareadvice.com/property/buildium-property-manager-profile/) **4.5** (2234) Recently recommended **124** times [Yardi Breeze](https://www.softwareadvice.com/property/yardi-breeze-profile/) **4.2** (334) Recently recommended **104** times [SimplifyEm](https://www.softwareadvice.com/property/simplifyem-profile/) **4.1** (131) Recently recommended **77** times Stuck Between Options? 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