# Zendesk Talk Software Reviews, Demo & Pricing - 2026 > Review of Zendesk Talk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/368594-Zendes --- [Home](https://www.softwareadvice.com/) / [Telephony Software](https://www.softwareadvice.com/call-center/computer-telephony-integration-comparison/) / Zendesk Talk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Zendesk Talk 2026: Benefits, Features & Pricing Wondering if Zendesk Talk is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Zendesk Talk 4.5 [(21)](https://www.softwareadvice.com/product/368594-Zendesk-Talk/#reviews) Pricing Pricing available upon request ### About Zendesk Talk Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business. Wondering if Zendesk Talk is right for your organization? Our Telephony Software selection experts can help you in 15 minutes or less. ## Zendesk Talk User Interface ## Popular Zendesk Talk Alternatives Main Product Zendesk Talk 4.5 [(21)](https://www.softwareadvice.com/product/368594-Zendesk-Talk/#reviews) Ratings Breakdown - 4.33Ease of use - 4.05Value for money - 4.35Customer support - 4.38Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3442)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Zendesk Talk Pricing and Plans Starting price: $49.00 Free Trial Free Version Suite Team $49.00 Plan includes: - Industry-leading ticketing system - Messaging across web, mobile and social - Email, voice, SMS, and live chat support - Help center - SINGLE - AI-powered automated answers - UP TO 50 - Reporting and analytics - PREBUILT - Data and file storage - STANDARD - 1,000+ apps and integrations - PREBUILT - Robust APIs - STANDARD RATE LIMIT Suite Growth $79.00 Plan includes: - Industry-leading ticketing system - Messaging across web, mobile and social - Email, voice, SMS, and live chat support - Help Center - Multiple - AI-powered automated answers - UP TO 100 - Reporting and analytics - PREBUILT - Data and File Storage - Intermediate - 1,000+ apps and integrations - PREBUILT & CUSTOM - Robust APIs - ADVANCED RATE LIMIT Suite Professional $99.00 Plan includes: - Industry-leading ticketing system - Messaging across web, mobile and social - Email, voice, SMS, and live chat support - Help center - MULTIPLE - AI-powered automated answers - UP TO 500 - Reporting and analytics - PREBUILT/CUSTOM - Data and File Storage - Intermediate - 1,000+ apps and integrations - PREBUILT & CUSTOM - Robust Apis - Advanced Rate Limit Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zendesk Talk Features - Popular features found in Telephony Automatic Call Distribution Caller ID Call Monitoring Call Recording Call Transfer Computer Telephony Integration Reporting/Analytics Voice Mail VoIP - More features of Zendesk Talk Automated Routing Call Center Management Call Logging Call Reporting Call Routing Call Scripting Call Tagging Call Transcription Chat/Messaging Contact Management Customizable Fields Dashboard Data Security Interaction Tracking IVR Multi-Channel Communication Queue Management Real-Time Monitoring Reporting & Statistics SMS Messaging Support Ticket Management ## Zendesk Talk User Reviews Overall Rating 4.5 Ratings Breakdown 5 76% 4 10% 3 10% 2 0% 1 5% Secondary Ratings Ease of Use 4.3 Value for money 4.0 Customer support 4.3 Functionality 4.4 Have you used Zendesk Talk and would like to share your experience with others? Ankit P. Verified reviewer Information Technology and Services 501-1000 employees Used daily for less than 12 months Review source Reviewed September 2023 Best way to Improve customer service 5 Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it . Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk Cons: It's good software but it's Admin dashboard is not up to the mark, it can be more good . Reporting as compared to similar software is not good , they can enhance Zendesk talk Read More AT Allan Del Cris T. Verified reviewer Outsourcing/ Offshoring 5001-10000 employees Used daily for less than 2 years Review source Reviewed December 2024 Honest review with Zendesk 5 Overall, having the experience to use this software is a wonderful experience. Hopefully, pricing would go down a little because according to our boss, its a bit pricey. But for me who personally use this, the function and service we are looking fora software was provided by this software. Ratings Breakdown 5 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: I have used this application for more than a year and I really appreciate the speed of this software. We have integrated our outlook account using this and Zendesk works the same way while ticketing system within the Zendesk itself is running. My organization use this for very long time and I have witness it why. Super useful, easy to navigate, and super reactive to user's action. I like the round robin software integration and sound in notif because in our department, we really need to finish our task urgently as soon as we received it. Easy to communicate. Cons: Sometimes, when we are experiencing error, process of resolving the issue took longer than what is expected. I hope resolving technical error can be improve. I also heard from our boss that it's a bit pricey. Reasons for switching to Zendesk Talk Much cheaper according to the boss how ever we are missing some feature that Zendesk has and Zendesk is much faster/reactive than monday.com. Read More VR Verified Reviewer Entertainment Self-Employed Used monthly for less than 6 months Review source Reviewed March 2026 Talking Zen 3 Overall, I used it when I had a problem with Zendesk Suite and needed to speak to a live agent regarding problems with the apps themselves. So it was useful in a limited capacity but can't see it branch beyond that. Ratings Breakdown 3 Ease of use 2 Value for money 4 Customer support 3 Functionality Pros: I liked its integration with the Zendesk suite and it's cool, almost indie branding and marketing design. I also appreciate the human agents behind the calls and at the time, how the app helped me back to the Zendesk page. Cons: I didn't like the long wait time, and that everything attached to it had a cost which felt prohibitive. It also felt cluttered with a lot of unnecessary documentation. Read More RS Ramya S. Verified reviewer Management Consulting 51-200 employees Used daily for less than 2 years Review source Reviewed September 2023 Zendesk Talk Review 5 Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are under one roof which increases the productivity. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Zendesk Talk's dashboard is an intuitive and customizable one, it easy to track and manage customer interactions by admins and executives. User can create multi channel to manage different set of customers. Through the features like IVR and smart call routing turn around time for addressing a customer is reduced. Analytics and the MIS report from the dashboard is very informative. Zendesk provides a very good customer support. Cons: Zendesk Talk's user interface is simple but the learning curve is high. Based on the internet traffic and peak operational time user may experience minor latency in the dashboard. Read More VR Verified Reviewer Computer Software 1001-5000 employees Used daily for less than 12 months Review source Reviewed September 2023 Simplify work with Zendesk 5 As per my overall experience considering the advantage Zendesk is best in the market for the users for beginners and advanced level also where it is designed in such way all the users can easily adopt. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: 1\. It improves the experience of the user2. Its very easy for implementation and user understanding3. It helps in increasing the productivity4. Helps more in cross channel reporting 5. It helps in tracking the call history also Cons: 1\. Customizing option is less comparing to others2. It is not designed to support any small business or organisation3. UI can be made little customizing Read More VR Verified Reviewer Leisure, Travel & Tourism 201-500 employees Used weekly for less than 12 months Review source Reviewed October 2023 Makes the talk easy 5 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Being a salesperson, this app really helps me in my workflow. It is very easy to use, and it has an intuitive interface, that helps the user to get started. Cons: It is not for businesses with a large volume of calls, as a cost can add up very quickly and may become a liability for a business. Read More VR Verified Reviewer Information Technology and Services 11-50 employees Used daily for less than 6 months Review source Reviewed October 2023 Good customer service support software 5 Overall it's much good experience with Zendesk talk, great place to talk with client, work smoothly. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: Best solution for tracking customer details, easy to understand and use, communication between customer and team makes better. Cons: Lot's of features integrated with Zendesk talk, cost effective and easy to use. Read More Utkarsh Pratap Singh R. Verified reviewer Computer Software 501-1000 employees Used weekly for less than 6 months Review source Reviewed September 2023 Enhancing Communication with Zendesk Talk 5 Zendesk Talk is an effective tool for businesses trying to improve communication and customer service. Ratings Breakdown 4 Ease of use 5 Functionality Pros: Zendesk Talk provides rapid help and facilitates communication among financial institution staff members, allowing them to better assist consumers. Because of its capacity to connect discussions across several channels like as phone, email, chat, text, and social media, it is a versatile solution for call center software. Cons: One disadvantage of Zendesk Talk is that it might be expensive for small to medium-sized businesses. It would be advantageous if the software supplied more pricing plans to meet the demands of such organizations. Read More VR Verified Reviewer Computer Software 10000+ employees Used monthly for less than 12 months Review source Reviewed September 2023 Zendesk 5 Zendesk is our primary source of customer support. They submit us tickets when they run into problems, which we resolve through Zendesk. It houses our community and how-to guides, enabling our users to exchange ideas and learn new skills from one another. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It works nicely with our existing tech stack and is straightforward enough to utilize right out of the box. Adaptable if required, yet simple enough for everyone to comprehend. works well with both large and small teams Cons: Utilizing their search feature can be challenging at times. Actually, it's the only issue I have with the service. The team's constant willingness to assist and enhance the platform is a good thing. Read More John M. Verified reviewer Environmental Services 2-10 employees Used weekly for less than 12 months Review source Reviewed September 2023 Zenddesk talk 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Allow me to communicate with clients from a platform that is versatile and voice talk is an amazing feature Cons: They should make the software more affordable even to individuals Read More Showing 1 - 10 of 21 Reviews Load More Reviews ## Other Top Recommended Telephony Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (483) Recently recommended **4** times Stuck Between Options? 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