# Desku Software Reviews, Demo & Pricing - 2026 > Review of Desku Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/371788-Desku --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Desku Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/371788-Desku/reviews/) # Desku 2026: Benefits, Features & Pricing Wondering if Desku is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Desku 4.7 [(36)](https://www.softwareadvice.com/product/371788-Desku/reviews/) Pricing Starting at $19.00 per month ### About Desku Desku is AI Customer Service Software With LiveChat, Eva AI Chatbot, Ticketing, and AI Powered Automations. Desku.io offers advanced AI customer service solutions for SMBs and Enterprises, aiming to streamline customer interactions through Ai automation. Their suite includes tools like the Eva AI chatbot and Desku AI Sidekick, which leverage AI to enhance support team efficiency and customer engagement for brand. Wondering if Desku is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Desku User Interface ## Popular Desku Alternatives Main Product Desku 4.7 [(36)](https://www.softwareadvice.com/product/371788-Desku/reviews/) Ratings Breakdown - 4.64Ease of use - 4.91Value for money - 4.63Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Hiver](https://www.softwareadvice.com/crm/hiver-profile/) 4.7 [(147)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.54Value for money - 4.63Customer support - 4.55Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Froged](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/) 4.5 [(56)](https://www.softwareadvice.com/customer-communications-mngt/froged-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.61Value for money - 4.70Customer support - 4.50Functionality Pricing Starting at $39.00 per month Get Price ## Desku Pricing and Plans Starting price: $19.00 per month Free Trial Free Version Startup $19.00 per user, per month Plan includes: - Ticketing System - AI Powered Shared Inbox - AI Knowledge Base - Eva AI Chatbots - Eva AI CoPilot - Eva AI Team Assist - Saved Replies Team $39.00 per user, per month Plan includes: - Ticketing System - AI Powered Shared Inbox - AI Knowledge Base - Eva AI Chatbots - Eva AI CoPilot - Eva AI Team Assist - Saved Replies - Shopify Integration - WooCommerce Integration - Zapier Integration Read More Business $49.00 per user, per month Plan includes: - Ticketing System - AI Powered Shared Inbox - AI Knowledge Base - Eva AI Chatbots - Eva AI CoPilot - Eva AI Team Assist - Saved Replies - Shopify Integration - WooCommerce Integration - Zapier Integration Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Desku Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Desku API Automated Responses Chatbot CRM Customer Database Customer History Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Email Management Interaction Tracking Knowledge Base Management Live Chat Performance Metrics Prioritization Real-Time Chat Social Media Integration Support Ticket Management Surveys & Feedback Third-Party Integrations Ticket Management Workflow Automation ## Desku Integrations Shopify Plus Integration rated undefined from -1 review Messenger Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review WhatsApp Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review Instagram Integration rated undefined from -1 review See all 7 integrations ## Desku User Reviews Overall Rating 4.7 Ratings Breakdown 5 72% 4 28% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.9 Customer support 4.6 Functionality 4.3 David D. Verified reviewer Design 2-10 employees Used weekly for less than 6 months Review source Reviewed March 2022 I am ready to move from the larger, most established and very expensive Help Desk platforms, are u? 5 I am surprised, in a good way! To be honest I had not considered a HelpDesk solution for my endeavors, just because how expensive a scaling solutions becomes in time, I have done support for many years and have helped in the implementation of most of the systems I have used and know this first hand. DeskU has allowed me to lay out a plan to offer to our customers, sponsors and brand ambassador with a personalized platform. It has also opened the window to even offer HelpDesk services for a limited number of clients as part of our e-commerce solutions. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: The easy of deployment, integration, scalability and access to \[SENSITIVE CONTENT\] has me convinced this is a great opportunity! Having used Help Desk platforms for my former corporate world jobs makes me certain! Cons: While I would not consider it cons, because the platform is in its early stages, they are definitely things to consider before a full switcheroo, not able to introduce approvals or SLA compliance are heavy on the list. Read More JP Juan Diego P. Verified reviewer Education Management 2-10 employees Used daily for less than 12 months Review source Reviewed November 2022 The best HelpDesk System we have tried 5 Desku is an excellent platform for managing all users support needs. It is a very good balanced Customer Support Platform, simple but highly effective, and at a very reasonable cost. We couldn't be happier. We are a small SAAS startup and Desku.io has meant for us to be able to implement our customer support service in a few hours. At the same time, we can integrate it with multiple tools we use.Recently has integrated a fantastic and easy bot builder to create automations to attend fast and effectively our users questions or doubts. FLows are easy and simple to create.Its own support service is fast and solves any problem quickly. It has also a promising roadmap, because of that, new features are often added in response to their users feedback. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Very easy to use, it provides a cool way to follow your interactions with customers thanks to their main features: the support ticketing system, knowledge base, shared inbox and live chat. Cons: Desku is a young and developing product, which means that some bugs may occasionally appear, but they are corrected very quickly. Reasons for choosing Desku Lower price and similar features Reasons for switching to Desku Price and features included Read More Anh L. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for less than 6 months Review source Reviewed September 2022 Promising product but need more polish. 4 Promising product but need more polish. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: \- Feature-rich - Deep integration with Woocommerce - Good pricing Cons: Cons: - The website loads very slow from our location (Vietnam); on every page - UX is not good - Slower development recently Reasons for choosing Desku It is cheaper and has Woocommerce integration Vendor Response Thankyou Ahn for recommendation. we are looking forward to update it for sure. Replied September 2022 Read More VR Verified Reviewer Real Estate 2-10 employees Used daily for less than 12 months Review source Reviewed October 2022 New Contender in the Customer Support Space 5 Unifying our customer support channels was a priority for us. Previously we were using 3-4 different apps to accomplish what Desku does. Bringing everything together in Desku has really helped our support team streamline their workflows and decrease our response times. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Although Desku is a relatively new product, the team over there appears to be developing the app very quickly with new feature releases almost weekly. They seem to really understand their niche so the features they are releasing are very useful whereas sometimes other software developers focus on features that aren't very relevant for their users. These guys really get it. Cons: The app does a lot of things: web chat, knowledge base, ticketing, etc. In the beginning the modules felt a bit disjointed, but over the last few months the UI has been updated several times and it the overall user experience is getting much better. Read More JG JaKia G. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for less than 6 months Review source Reviewed October 2022 Thankful To Have Found Desku 5 I'm thankful to have found Desku when I did. I've been managing my customer support via email and using Trello as a knowledge base. It worked but it's definitely not what I wanted long-term. I transitioned to HelpScout and that was great until my credit card expired while I was in the hospital with covid. I've yet to regain access to all of the data inside of that account so I'm basically starting from what I had in Trello. I love the customization options and although it doesn't natively support it, I'm using it for customer support for my ClickFunnels support. The chat bot works just fine. I can't say that I've encountered any problems that I didn't create and even then the support team were quick to reply to me and solve my problem. It was easy to install, really no heavy lifting and the interface is easy to navigate for me. It pretty much has every feature that I need at the moment in a help desk. I bought a LTD for this on appsumo and I really hope that they come back. I would love the max out on this! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I love that you have the option to choose what email platform you want to integrate if you don't want to use Desku mail. Cons: I really wish that they had more native integrations. I also don't like that thy sidebar is compact. I haven't yet memorized the icons so seeing them without a name beside it makes me think a bit more than I would like but that's super small. I did also have a bit of trouble signing up via appsumo but that was my fault. They solved that really fast. Reasons for switching to Desku Lost access to all of the data inside of that account and decided to start fresh with Desku. I also caught an LTD on this software so that factored in a lot lol. Read More RS Ramsey S. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for less than 12 months Review source Reviewed November 2022 Desku Is The Best 5 Overall the best right now for a chat and ticketing system with lots of future updates Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the ease of use and the team bringing updates constantly to their current user base. Cons: Haven't found anything wrong with the product. Reasons for switching to Desku I was going to use them but they dont do nearly as much ad desku Read More VR Verified Reviewer Insurance 2-10 employees Used daily for less than 6 months Review source Reviewed October 2022 Fast and easy bot builder. 5 Simple and straight forward. Easy to build with. UI takes a bit to get used to, but works well after you learn how to click the right place Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Recipes are simple and easy to create. There isn't a lot of complicated functionality. Simple bot that gets the job done. Excited that this will integrate directly with Desku helpdesk to create tickets for service work. Cons: No advanced bot features for a more complicated workflow. But Reasons for choosing Desku I have Desku helpdesk. Vendor Response Thankyou Replied October 2022 Read More CW Charly W. Verified reviewer Online Media 2-10 employees Used daily for less than 12 months Review source Reviewed October 2022 5 Stars ⭐ All-in-One Customer Support Platform 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: As a early Desku adopter, I have seen new features being added to the platform on a regular basis since the begining. The only thing that would be great to be added to the Desku ecosystem to make it the ultimate Customer Support SaaS offering would be an AI for Deskubot, but I'm pretty sure it is somewhere in their features roadmap. Cons: Documentation is not always covering all there is to know but the UI is pretty intuitive and getting support is quite fast. Read More CP Chirag P. Verified reviewer Apparel & Fashion Self-Employed Used daily for less than 12 months Review source Reviewed September 2022 A toolkit that we business needed 4 Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: A wholesome tool to solve problems for communication and resolution. Cons: Personally, a few additions for knowledge base would be appreciated Read More VR Verified Reviewer Management Consulting 2-10 employees Used weekly for less than 6 months Review source Reviewed October 2022 Desku.io is a clear winner in easy-to-use contact center software. I would highly recommend you at 4 It is well worth the money for me and should at least make your short list of software to look at for help desk/support needs. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 3 Functionality Pros: Pros: Easy to use compared to other support platforms Desku Helpdesk app is available on both iPhone and Android Ability to manage multiple inboxes and brand Support via live chat/chatbot, shared tickets, and a knowledge base They have an active Facebook community Attractive Pricing compared to other platforms Cons: Cons: Roadmap timeline is a behind Is a bit slow at times (probably growing pains) Reasons for switching to Desku Price Read More Showing 1 - 10 of 36 Reviews [See All Reviews](https://www.softwareadvice.com/product/371788-Desku/reviews/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (732) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? 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