--- title: "Nexus EHR Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Nexus EHR. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Nexus EHR is a good fit for you!" source_url: "https://www.softwareadvice.com/product/3725-Nexus-Clinical/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electronic Medical Records Software](https://www.softwareadvice.com/medical/electronic-medical-record-software-comparison/) / [Nexus EHR](https://www.softwareadvice.com/product/3725-Nexus-Clinical/) / Nexus EHR Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/3725-Nexus-Clinical/) Reviews [Alternatives](https://www.softwareadvice.com/product/3725-Nexus-Clinical/alternatives/) # Nexus EHR User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 32 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 21 reviews (66%) - 4 stars: 7 reviews (22%) - 3 stars: 4 reviews (13%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Great and once customization for our clinic was complete, it has been a breeze with no hiccups. ### Most mentioned cons - Patient portal is difficult to understand for patients. - Sending labs is somewhat difficult. ## Nexus EHR customer reviews Showing reviews 1-25 of 32 (page 1). ### Yes, You Can Have It Your Way: Nexus EHR! - Overall rating: 5/5 - Reviewer: Cynthia G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with Nexus EHR has been refreshing and wonderful!! [sensitive content hidden] has done an amazing job working with us from the very beginning. He and his key team members have been there for us when we have questions, problems or just need to brainstorm an issue The software continues to grow and develop to meet the needs of the EHR world, including maintaining certification. We feel extremely fortunate to work with such a strong group of professionals who truly understand what we are doing in our specialty, private practice setting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Perhaps the single greatest feature that we love about Nexus EHR is our ability to personalize the software program to meet our individual provider and specialty practice needs! It has been amazing! In addition, the prompt response time from [sensitive content hidden] and the entire support team when issues or concerns do arise, has always been above or beyond our expectations. Honestly, we have the sense that we are their only client, which of course we know is not the case! We couldn't be happier. #### Cons It would be helpful if the Communication Task windows could be moved around on the computer screen by the user so that they could see other information on the Medical Summary page without having to undock the patient's EHR file. Adding the patient's date of birth, MRN and possibly the phone number to the Task Heading would also be very helpful. #### Reasons for switching to Nexus EHR EHR certification; month to month invoicing with no contract required; provided customization for physicians, mid-levels and overall practice. --- ### Great Customer Service - Overall rating: 4/5 - Reviewer: Theresa S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very friendly and attentive customer service. This practice has developed a very good working relationship with NEXUS. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service; any questions or changes are promptly addressed. Also the ability to customize templates to our specific needs. #### Cons Occasional lag time between NEXUS and our billing/scheduling software, and occasional lag time with electronic prescribing. #### Reasons for choosing Nexus EHR customer service, information provided and price #### Reasons for switching to Nexus EHR Practice Fusion was moving from FREE to paid subscription --- ### The Review - Overall rating: 3/5 - Reviewer: Janet N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been a positive experience. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use. The system is dependable. Interfaces well with our practice management system. #### Cons Does not have a configuration with zoom. Sending labs is somewhat difficult. We cannot see what has been texted to the patient. --- ### Nexus Simply Solution for EHR needs - Overall rating: 5/5 - Reviewer: Robin M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, simple EHR that accommodates our needs with MIPS, documentation, and document storage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer service and their willingness to help or adapt to our speciality and office needs #### Cons Have to pay to send records out which I feel should be part of an EHR system #### Reasons for choosing Nexus EHR Simplicity of program and personalized options #### Reasons for switching to Nexus EHR Efficiency and support Nexus provides to our office --- ### Nexus Review - Overall rating: 4/5 - Reviewer: Peter F. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Works well for my medical practice which is a direct primary care practice #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly, Prescriptions are easy to do. #### Cons Unable to record urine drug screen results in a data base #### Reasons for switching to Nexus EHR Ease of use compared to WRS.I don't want to say anymore. --- ### Nexus Review - Overall rating: 5/5 - Reviewer: Julio M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience is very good. No complaints. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very intuitive, easy to use. Team is very helpful when needed. #### Cons I wish that I could add files from "documents" while faxing orders from superbill. --- ### Keep it up!! - Overall rating: 5/5 - Reviewer: Tenequia L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use,well put together.easy to understand #### Cons I really enjoyed this particular product --- ### NEXUS EHR review - Overall rating: 4/5 - Reviewer: Marvelous U. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am happy with using NEXUS EHR. I have had a positive experience with both the system and the staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nexus EHR is easy to understudy and navigate. The tabs are easy to find and easy to use. The team of experts that handle the program are very professional and easy to reach. Sunil and his amazing team are very accessible, and they make my job easy. And they are just a phone call away. #### Cons Sometimes the system can have a delayed response of not more than 5 mins. I have not had any major issues with this system. --- ### Elite Surgical Miami's Experience - Overall rating: 5/5 - Reviewer: Sasha N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Nexus, is easy to use when training employees. The alerts help us add additional information and its easy to track appointments and cancellations. We've had an overall good experience with Nexus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly for the provider and simple to use. #### Cons Patient portal is difficult to understand for patients. --- ### Nexus features - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am pretty neutral, there are things i like about the system and the overall look but once using it for years there are so many things i would change. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Easy to learn to use, straightforward , Dashboard functionality #### Cons The fax que does not have a window to view faxes before filing, No fax coversheet is saved to chart, patient portal difficult to use, Having to us another system for scheduling and patient reminders, after creating orders there is no option to save to chart --- ### A Rare and great find! - Overall rating: 4.5/5 - Reviewer: Nicole S. - Industry: Medical Practice - Product usage: Used unspecified for less than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Functionality: 5/5 #### Pros I like the way the charts are set up. This allows me to easily navigate between patients and all of their information in a timely manner for the doctor. #### Cons Scheduling can be a little bit finnicky and requires constant 100% attention (this means putting the patient on hold on the phone to ensure that every step has been followed through and no mistakes are made.) --- ### My review of Nexus - Overall rating: 4/5 - Reviewer: Melanie D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That I can upload my records and add and delete if needed. #### Cons Sometimes it is slow and we have to wait for our records to load. --- ### Nexus Review - Overall rating: 3/5 - Reviewer: Trina C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive experience, no problems. I am able to get in with ease and chart. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Clean view of appointments, like how easy it is to read. I like the undocking ability to see chart on another screen. #### Cons Slow at times, it takes a minute to have open and chart in patient note --- ### Neurosurgery Clinic Review Recommending EHR - Overall rating: 5/5 - Reviewer: Mairajeanett G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Nexus provides and easy to use software we love using. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how user-friendly it is and how considerate Nexus support considers software add-on requests. I love how user-friendly the templates are to create and edit. #### Cons We had issues with the QRDA III Reports generated provided for MIPS reporting as well from time to time we find Nexus runs slow with no explanation from the Nexus Support team. This usually resolves the same day. #### Reasons for choosing Nexus EHR The surgeons are comfortable with the product and its customized options. --- ### Honest Review. - Overall rating: 3/5 - Reviewer: Hilma C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it does not appear to be up to the mark as compared to Athena Health or Simple Practice. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is user-friendly in some aspects. All important tabs are within reach. #### Cons Ordering labs is too complicated. The user Cannot sync the calendar. Hovering near side tabs automatically opens them even if you did not directly click on it. #### Reasons for switching to Nexus EHR I thought this EHR was a much better product. --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Schani M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I highly recommened Nexus Clinical. It is easy to use, customizable, reasonably price and the team is always available to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There response time is for any issue is usually within 2 hours. My representative [sensitive content hidden] is amazing, he takes his time to explain everything and always willing to jump on a video call to navigate the system. #### Cons Searching for a diagnosis can be a little time consuming but once you become familiar with how the diagnosis are worded, it becomes easier. --- ### Great EMR lacking nothing. - Overall rating: 5/5 - Reviewer: Thomas A. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great and once customization for our clinic was complete, it has been a breeze with no hiccups. No dropped signals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity without loss of functionality. All features our clinic needs are there. #### Cons None. Maybe sometimes online help chat is delayed in response. But we can always call directly. #### Reasons for switching to Nexus EHR Mainly cost, complexity, and lots of hoops to set up. --- ### Knowledgeable and helpful - Overall rating: 5/5 - Reviewer: Michelle B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had them write a custom Paywall for patients to pay immediately before entering Google Meet for Telehealth sessions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The nexus clinical team are knowledgeable and helpful! #### Cons Copying and pasting telephone numbers sometimes ends up with scrambled numbers and they have to be manually typed risking errors! #### Reasons for choosing Nexus EHR Price and they would develop a paywall for us. #### Reasons for switching to Nexus EHR After two and a half years, they could not get super bills or financials working. --- ### Easy to use - Overall rating: 5/5 - Reviewer: ROBERTA W. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. Tech support is amazing and always available. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it is user friendly and clear to use. #### Cons I am sure there are features to be used but am not aware of. --- ### Nexus Review Customer Service - Overall rating: 5/5 - Reviewer: Daisy M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall experience with Nexus EHR is great very easy to get around. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] provided information in a timely matter #### Cons Sometimes it tends to slow down at of no where. --- ### Highly recommend - Overall rating: 5/5 - Reviewer: Andrea B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [sensitive content hidden] is so easy to communicate with and the system is very easy to navigate through #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Always available if I have any questions or need help with anything. Response time is quick. #### Cons I don’t have any complaints. The system is very easy to use --- ### Nexus Review - Overall rating: 5/5 - Reviewer: Don B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall experience is a 10 out of 10. they are always there to help us and work with our team to make sure we run smoothly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use and learn, support from [sensitive content hidden] is top notch. #### Cons nothing i would add to this. they are great and [sensitive content hidden] is the absolute best --- ### NEXUS EHR FEEDBACK - Overall rating: 5/5 - Reviewer: Cintia C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very Good, we are able to learn more and more as time goes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a convenient app, with several features that help establish a successful/ easy-going healthcare. Patients' managements/ being able to share documents with them. #### Cons It is slightly difficult to manage with a small clinic, since there are so many features. #### Vendor response Thank you Cintia for taking time to leave your review! We are happy to have you associated with us. Replied September 2024 --- ### Nexus review from a family practice - Overall rating: 4/5 - Reviewer: Malanna J. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, experience is pretty good. I like the ability to customize Nexus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Nexus is a very simple EHR and user friendly. We have older staff who are not very comfortable with computer programs and have been able to easily navigate this system. #### Cons I feel that there needs to be a way to better document certain parts of an encounter and patient visit other than entering it in a note or in a task. There could be a few changes made to better accommodate for every day patient care and treatment plan. --- ### Very Satisfied Customers - Overall rating: 5/5 - Reviewer: Lisa S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered Our company has been a customer of Nexus Clinical for over 4 years and we are very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Nexus is a very user friendly software. It is very easy to upload documents and access them when needed. The fax option is very nice as well. This saves on paper and the documents received can easily be filed into patients charts. The physicians in the practice find it very easy to enter patient information and dictate notes. #### Cons There are only a few things that we can say that we do not like about this system. Isn't that with with everything? This software sometimes glitches from one patient to another. Lastly, some office staff have trouble pull up patients when other office staff do not. Its as if the system doesn't recognize that patient for that one employee but it does the other. #### Vendor response Thank you Lisa for your appreciation! We are glad you find our software and services helpful and easy to use. We are commited to improve our software and services and your appreciation will encourage us to do better. Feel free to let our support team know how we can help your practice better. Replied October 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/product/3725-Nexus-Clinical/reviews/?page=2) --- Nexus EHR Reviews, Pros and Cons - 2026 Software Advice