5
4
3
2
1
Ease-of-use
3.4
Customer Support
3.6
Value for money
3.4
Functionality
3.5
"The efficiency gains helps the corporate departments accomplish more in less time with streamlined processes."
"We then use Footprints in IT Project Management (Footprints forms are super customizable and this was very useful for registering and monitoring projects)."
"I like the amount of services I can access with FootPrints, e.g. requesting a help ticket, ordering new computer hardware, and submitting Data Services requests."
"Every time there is an issue, ends up it's usually a know defect. There are so many known defects with this garbage software that it causes memory leaks."
"Unable to resend attachments from previous ticket updates. Inadequate size limit on attachments; failure to update by email if attachment exceeded limit."
"We have consistent deadlock errors on the database, we have tracked it down to the table that contains ALL of the relationships for every item in the system."
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