--- title: "PinPoint Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PinPoint. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PinPoint is a good fit for you!" source_url: "https://www.softwareadvice.com/product/3745-PinPoint/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Content Management Software](https://www.softwareadvice.com/cms/) / [PinPoint](https://www.softwareadvice.com/product/3745-PinPoint/) / PinPoint Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/3745-PinPoint/) Reviews [Alternatives](https://www.softwareadvice.com/product/3745-PinPoint/alternatives/) # PinPoint User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 52 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 32 reviews (62%) - 4 stars: 16 reviews (31%) - 3 stars: 3 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - Their customer service was able to help me with any issues. ### Most mentioned cons - The automatic character recognition and file sorting function does not work, as a large percentage of files are rejected. - It took some time to setup, but besides that I can't think of anything. - The large price tag does not correlate with the functionality of the product. ## PinPoint customer reviews Showing reviews 1-25 of 52 (page 1). ### Pinpoint - Overall rating: 4/5 - Reviewer: Jon S. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. They are willing to answer questions but I would prefer phone support more than just emails or website support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Filing the documents with ease is what I enjoy. #### Cons Finding documents takes multiple steps; merging documents seem to take a long time since latest update --- ### Customer satisfaction - Overall rating: 5/5 - Reviewer: Jennie S. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great way to store your data #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to search for files in latest version #### Cons I can not think of anything major, instruction manual could use more detail --- ### PinPoint excellent price point1 - Overall rating: 5/5 - Reviewer: Gerry P. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 201-500 employees - Product usage: Used unspecified for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered We have over 1 million documents presently scanned in our 5 file rooms. With one particular file room we have made available to our Account Executives (remote applications) the prior days activity logs allowing them major time savings in locating data and the invariable "lost" document or "checked out" documents issues have vanished. Having the electronic documents gives them access any time of day or night and they never have to worry about where they can locate what they are need of for a client. The timeliness of retrieval is only upon their shoulders and not dependent upon anyone else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of installation, functionality, embedded feature rich tools. Excellent customer service and support! The speed with which the software is able to retrieve queries when using meta data searches. The capability to have the scanned documents OCR'd in the background speeds up processing. The various privacy levels which limit access to highly confidential data. The excellent price point for the software and the annual ongoing maintenance contracts. This feature rich software, for the price, is an amazing tool to have at your disposal to reduce the paper clutter that traditional filing cabinets require and that off-line storage area that is no longer required (major cost savings) #### Cons I cannot think of any! We have had such great success with the product. --- ### Great product, greater people - Overall rating: 5/5 - Reviewer: Jeff A. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The functionality of the software is amazing. The support you get from the folks at LSSP is amazing! They are quick and ready to help with solutions. #### Cons There is nothing I dislike about this product. --- ### helps with Document revisions - Overall rating: 4/5 - Reviewer: Nicole P. - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. helps with document management and online backups of important data files. 3rd party integrations are inbuilt and helps with adding more functionality and features. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros PinPoint let us manage documents online and keep revisions. Versioning has been the great feature since we can recover to previous revisions easily. The documents can be shared and sync'd with various devices. --- ### PinPoint - Overall rating: 5/5 - Reviewer: Ted S. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Took a little time to get comfortable with it as we had in on a server. Once we did it has worked great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software is easy to use and documents are accessible from anywhere since it is cloud based. #### Cons Sometimes it takes a while to load the software up but this seems better as of late. #### Reasons for switching to PinPoint wanted to go to cloud based software --- ### Pin Point User - Overall rating: 4/5 - Reviewer: Susy G. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It works great as a filing cabinet. I was able to find the files needed. Once I knew how to use it could go back and forth between types of files. #### Cons Not easy to use, It does not have an easy flow, from signing in to retrieving the files. a bit cumbersome. --- ### Documents safe and digital - Overall rating: 5/5 - Reviewer: Jelle D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered My overall experience with PinPoint is good. Their customer service was able to help me with any issues. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PinPoint has great version control and works great with a big scala of documents. This is great software if you want to go digital with your documents. The UI is good and PinPoint is getting regular updates, which is great. #### Cons It took some time to setup, but besides that I can't think of anything. --- ### Migrated from eDrawer to cloud based Pinpoint - Overall rating: 4/5 - Reviewer: Dave H. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Pros - 1. cloud has always been up when I needed access to my documents 2. integration with drop box is easy 3. always on the latest version - no patches or upgrades needed 4. Excellent response time to locate and view documents Cons 1. No way to reorder the columns based on a users preference if not using a field(doc status), cannot move to far right and allow the meta data fields you need to be in main area of screen. 2. cannot hide column (like doc#) - since it is of no use to a user 3. cannot sort a column - ascending or descending 4. after a migration - folders are not in alphabetical order 5. some screens are full of many functions (powerful) but also too much for some users. (provide some user preference settings to simply user interface ) 6. moving a doc from one folder to another - should keep current divider as default, instead of making user reselect divider 7. if using the NAMED dropbox folder, no easy way to copy this prefix from the pinpoint display #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Vendor response Thank you for your comment and feedback. we will keep those on the list for review at next enhancement set. Replied March 2016 --- ### Great Support Team! Using filtering page to find docs is complicated. Some bugs we've encountered. - Overall rating: 4/5 - Reviewer: Kenny B. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Personally (but I use Pinpoint all of the time), I find it easy to use, great for storing, I've seen some bugs (minor), and have offered suggestions to your support staff. When I train my staff to use Pinpoint, I hear complaints that it's difficult to navigate; to find documents, hard to figure out the Search Content page (we use this page the most). I think the more we will use it, the better response I will receive (just have not achieved this level of satisfaction yet). We would like to have outsiders use the View User screen (to view their own documents, without calling us to send them), but I have a feeling they may find it difficult to use as well. Errick is awesome! and your web support is very good too! #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 #### Vendor response thank you and we will keep your comments to help us. Replied March 2016 --- ### Eficiencia y Colaboración en Equipo - Overall rating: 3/5 - Reviewer: Adrián S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Facilita la planificación, asignación de tareas y seguimiento del progreso #### Cons En ocasiones, necesitamos información más detallada para evaluar el progreso de los proyectos --- ### Fast web response, and powerful document management features - Overall rating: 5/5 - Reviewer: Dave B. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered We converted to Pinpoint from another document management system. Pinpoint is by far and above much faster for document display, and multi-document display has enabled us to work with documents much faster and more efficient. There a number of features in pinpoint that have added automation to manual functions and the entire system has sped up our ability to find and display important documents. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Vendor response Thank you for your feedback. Replied March 2016 --- ### eDrawer user feedback - Overall rating: 5/5 - Reviewer: Jim E. - Product usage: Used unspecified for unspecified - Reviewed: June 2014 - Review source details: This review was submitted organically. No incentive was offered We have been using eDrawer for 7 years and have found it to be a reliable product. They have LSSP has continued to improve the product and made the update process easier with each iteration. The support has been good in spite of my pilot errors. They've helped me through each issue I've had at a reasonable price for annual support. Jim Erickson, CFO Pediatrics After Hours Dallas #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Flexible; rock solid...no database corruption in 10 years of use; excellent tech support - Overall rating: 5/5 - Reviewer: James B. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Early adopter in an effort to better manage the tens of thousands of documents associated with a large psychiatric practice. Easy learning curve for admin and clinical staff alike. Had intended to give 5 stars for Customer Service above...not sure how it transposed to three. DrB #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response thank you. Replied March 2016 --- ### eDrawer Review - Overall rating: 5/5 - Reviewer: Sandie D. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Only complaint is it locks up with windows 10, then need to log out and back in, anytime leaving it not being us3d for 5 to 10 minutes. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Thank you for your review. Replied March 2016 --- ### Great software - Overall rating: 4/5 - Reviewer: Craig M. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered Great document management--Very easy to use--safe. What else do you need? #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Thank you for your reply and review. Replied March 2016 --- ### eDrawer - Overall rating: 5/5 - Reviewer: Nancy A. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered very useful; easy to understand; great customer service response time #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you for your review. Replied March 2016 --- ### Unhappy customer - Overall rating: 1/5 - Reviewer: Barbara M. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Finally, the terms and conditions state "LSSP Corporation reserves the right to prorate any refund that is requested for professional services rendered to the client in an effort to resolve any client issue(s).", but if you request a cancellation and prorated refund, they will not give you a refund. Look elsewhere for a document management software solution, there are many better alternatives out there. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The LSSP (Pinpoint) product used to be cost effective, simple and usable. Unfortunately that is no longer the case. #### Cons The LSSP (Pinpoint) product has become clunkier and more difficult to use with each "upgrade". The large price tag does not correlate with the functionality of the product. The text search function is virtually unusable. The automatic character recognition and file sorting function does not work, as a large percentage of files are rejected. There is no way to integrate the document management software with my accounting program. --- ### PinPoint Document Management System - Overall rating: 5/5 - Reviewer: KAMRAN Q. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with Pinpoint is a positive one and I would recommend it to anyone with an extensive filing database that requires consistent activity. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pinpoint is a great system for managing documents. Its filing system and searchable pdf feature make it easy to track down old docs in our archives. Uploading and updating new docs is simple and fast. There are helpful dashboards that make navigating Pinpoint on a daily basis stress-free. #### Cons My biggest complaint with pinpoint is actually that it has too many features. There are several for which our office has no need, but the options can’t be toggled off so they clutter the search fields, the upload window, and the gallery view. #### Reasons for choosing PinPoint Features, per use cost and security. Also, we were looking for a product that was based on Microsoft Platform. #### Reasons for switching to PinPoint Due to production limitations specially the search features. --- ### A True Electronic Document Management System - Overall rating: 5/5 - Reviewer: Ravi T. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PinPoint has helped us go digital and have the Invoicing process happen in the EDMS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros PinPoint does not limit or hide behind pay walls. They have a simple and cheap pay model and that is per year according to the number of years. It is easy to learn and understand. It Supports PDF Forms + Digital & Electronic Signatures. With features like Drag & Drop documents in PinPoint and sharing an external link with 3rd party without worrying about document security, PinPoint has helped us a lot. PinPoint recently revamped their whole UI which made it more easy to use and Navigate. PinPoint also comes with a FREE fully fledged CRM. #### Cons Nothing to say here from me. PinPoint is on the right track and they are pushing out new features and updates every 3 months. --- ### Rough Start - Overall rating: 4/5 - Reviewer: Jill A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We struggled a lot getting PinPoint set-up. There needs to be a manual showing how to use ARIE and load documents. We had not realized the font size affected how well ARIE sorted the documents. Despite our struggles, we now can run and use PinPoint seamlessly and it works for our firm very well. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the customization of how to name and index documents. My one-on-one training sessions with our PinPoint representative have been extremely helpful. #### Cons I think from the admin's perspective, it is very difficult to set-up and customize. Visually when setting up permissions, it is not very user friendly. Although the paid trainings with PinPoint representatives are VERY helpful, the free online information is NOT that helpful at all. #### Reasons for switching to PinPoint We didn't like that there wasn't a filing system for documents. Documents were being named all sorts of different things so it made searching for documents difficult. --- ### PinPoint Operation - Overall rating: 4/5 - Reviewer: Donna M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are storing client files primarily on the system. We also have from time to time auditors come in from the State or we turn files into the court. We are able to provide a thumb drive with the requested information. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to look for a file once already in the system. It is good and bad to have options on how to do the same thing multiple ways. It makes the system definitely flexible but makes it difficult to train. We have to pick a process and train others. Once you know the options it is easier We like the video training. Needs to be updated to new version #### Cons Support documentation is too wordy. It is difficult to follow. Need hierarchically step by step instructions with pictures. You can tell the person that writes it definitely knows the system but there are assumptions. Would prefer to not have to go through DropBox for the pick up the file feature. When viewing pages have to scroll up and down and across to see the pages. If on the screen there was a way to minimize the Group Programs section on the left to extend the screen. --- ### Moved to PinPoint from eDrawer - Overall rating: 4/5 - Reviewer: Janice C. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered I've been wanting to make some recommendations for changes in PinPoint, so thank you for this opportunity to do so! I have seen some great things come out of your company. Thank you for constantly improving on what you have created, and for giving us the opportunity to have a voice in those changes. We started out with eDrawer and moved to PinPoint. Each software program has it's plus and minuses. We found PinPoint to be more user friendly. But, we liked the way eDrawer let us personally organize and view things better than PinPoint. One feature that I would like to see implemented in PinPoint is the ability to export an entire Folder's documents together. Currently if I want to export a case (folder), I have to export one sub-divider at a time. I would like to be able to export the entire folder and have the documents separated into their sub-folders in the hierarchy. This would make for a clean and easily understandable export in one swoop. Also, folks find it confusing when the document opens in a separate window. I would recommend that the document open in the same window, and when you click "save" or complete your workflow, it would take you back to the previous screen you were on (in that same window) and refresh that screen. If you want to open several documents and still leave that page (window) open, then you could hit "Control" when you open the document so that it opens in a new window. Speaking of workflow, when folks click on the "workflow complete" button, they don't see the pop-up box to complete the action because they have to scroll up to see it. I would recommend either moving where you have the "workflow complete" button to the top of the screen (where the pop-up window appears), or have the pop-up window appear next to where the "workflow complete" button is at the bottom of the screen. Thank you again for giving us the opportunity to let you know how your product works for us! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Vendor response Thank you for performing this review. We will contact you as well as you can export an entire folder or case at one time already. Replied March 2016 --- ### Easy to use - Overall rating: 5/5 - Reviewer: Ed D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. End users have been very happy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how they have updated this over the years. Like the training access. Support is always helpful and gives us instructions on documentation as well. #### Cons Not any cons was happy when we migrated from the server version to the cloud. --- ### PinPoint Review - Overall rating: 5/5 - Reviewer: Susie R. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My coworkers don't have to come to me to find various paperwork--it is at their finger tips--of course I still have to remind them occasionally, but that is simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I don't have to go looking for anything in a file folder or look for folders any longer. I just pull up pinpoint and search for what I need. My office is no longer full of folders and papers. Everyone has access to all the folders, so they can look for what they need and no longer ask me for them. #### Cons PinPoint has a few annoying features--like you have to click a certain area of a drop down or it won't open. It sometimes won't load unless you close the browser and reopen. #### Reasons for choosing PinPoint N/A ## More reviews [Next reviews](https://www.softwareadvice.com/product/3745-PinPoint/reviews/?page=2) --- PinPoint Reviews, Pros and Cons - 2026 Software Advice