# Magic Software Reviews, Demo & Pricing - 2026 > Review of Magic Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/385160-Magic --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Magic Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/385160-Magic/reviews/) # Magic 2026: Benefits, Features & Pricing Wondering if Magic is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Magic 4.9 [(15)](https://www.softwareadvice.com/product/385160-Magic/reviews/) Pricing Starting at $159.00 per month ### About Magic Designed with ease of use in mind, Magic makes it simple for local businesses to streamline their marketing and communication efforts all from one convenient location. A range of powerful features helps businesses just like yours to manage online reviews and conversations, grow revenue, and nurture customer relationships. Imagine having access to an online review generator that helps you get more positive reviews across multiple sites, such as Google, Facebook, Yelp, and TrustPilot. This feature alone can give your business a significant boost in reputation and visibility. With Magic, you can also create personalised SMS marketing campaigns with user-friendly workflows and customizable templates that incentivize your customers to take action. But it doesn't stop there, Magic also offers a team inbox that centralises conversations across multiple channels and locations, so you can keep on top of customer conversations and will never miss a potential customer again. There is also a customer database that stores and organises all customer information from across the platform, so you can track and analyse their behaviour and gain insights to improve customer management and sales. Wondering if Magic is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Magic User Interface ## Popular Magic Alternatives Main Product Magic 4.9 [(15)](https://www.softwareadvice.com/product/385160-Magic/reviews/) Ratings Breakdown - 4.73Ease of use - 4.77Value for money - 5.0Customer support - 4.60Functionality Pricing Starting at $159.00 per month Get Price Alternative Product [Birdeye](https://www.softwareadvice.com/online-payment/birdeye-profile/) 4.7 [(704)](https://www.softwareadvice.com/online-payment/birdeye-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.47Value for money - 4.62Customer support - 4.61Functionality Pricing Available upon request Get Price Alternative Product [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) 4.2 [(531)](https://www.softwareadvice.com/crm/thryv-profile/reviews/) Ratings Breakdown - 4.12Ease of use - 4.04Value for money - 4.25Customer support - 4.12Functionality Pricing Starting at $244.00 per month Get Price Alternative Product [Yotpo](https://www.softwareadvice.com/marketing/yotpo-profile/) 4.5 [(376)](https://www.softwareadvice.com/marketing/yotpo-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 3.94Value for money - 4.49Customer support - 4.39Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Podium](https://www.softwareadvice.com/online-payment/podium-profile/) 4.3 [(522)](https://www.softwareadvice.com/online-payment/podium-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 3.89Value for money - 4.04Customer support - 4.21Functionality Pricing Available upon request Get Price Alternative Product [InputKit](https://www.softwareadvice.com/marketing/inputkit-profile/) 4.9 [(38)](https://www.softwareadvice.com/marketing/inputkit-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.73Value for money - 5.0Customer support - 4.87Functionality Pricing Starting at CA$2000.00 per year Get Price ## Magic Pricing and Plans Starting price: $159.00 per month Free Trial Free Version Basic $159.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Magic Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Magic 2-Way Messaging Activity Dashboard Alerts/Notifications Autoresponders Campaign Planning Campaign Scheduling Customer Segmentation Dashboard Email Reminders Keyword Tracking Live Chat Mass Texting Message Personalization Multi-Channel Campaigns Multi-Location Personalization Reputation Management Response Management Review Monitoring Review Request Review Sharing Shortcodes ## Magic Integrations Twilio Integration rated undefined from -1 review Instagram Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review Trustpilot Integration rated undefined from -1 review ## Magic User Reviews Overall Rating 4.9 Ratings Breakdown 5 93% 4 7% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.7 Value for money 4.8 Customer support 5.0 Functionality 4.6 Omar F. Verified reviewer Food & Beverages Self-Employed Used weekly for less than 12 months Review source Reviewed November 2023 Smoothest platform to use and it actually works! 5 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Magic was super easy to set up. I was looking for a platform to help increase reviews and overall awareness for my burger truck. I am super busy with a day time job and my burger truck is my side hustle so I really needed to save time and Magic did exactly that. Cons: I'm excited for more features to roll out! Read More VR Verified Reviewer Veterinary 2-10 employees Used daily for less than 6 months Review source Reviewed January 2023 Reviews and SMS, perfect combination for local businesses! 5 Magic really understands the need of small businesses. Their team helped us a lot with onboarding and giving up local insights into how we can better utilise the software to grow our business more. I am still in directly contact with our account executive \[SENSITIVE CONTENT\] every week. Super helpful. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software REALLY works. We were able to triple our reviews after the first month. The best part is how easy it is to use. Most of the work is done for you with templates so you just have to connect current reviews sites and you are ready to go. Being able to contact customers via SMS is another big plus. Response rates are much higher and faster. Cons: So far, not many complaints. Our team has found it very easy to use and definitely worth the value. Reasons for switching to Magic Reputation.com was harder to use and more expensive. Their customer support team were slow in replying and lacked the messaging and SMS features that we really needed. Read More VR Verified Reviewer Research 1001-5000 employees Used daily for free trial Reviewed June 2023 Magic Review 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Interface and steps to use the product for clients Cons: i do not find cons on the product just yet Read More VR Verified Reviewer Management Consulting 2-10 employees Used daily for less than 12 months Review source Reviewed March 2023 Magic is a game changer for my small business 5 Overall, my experience with Magic has been great. The platform is user-friendly and the customer support team is always quick to respond and helpful in addressing any issues or questions I have. Magic has helped me streamline my marketing efforts and improve my online reputation, ultimately leading to increased sales and customer satisfaction. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like how easy it was to manage my online reputation with Magic. The Reviews product is especially helpful, allowing me to quickly respond to reviews and stay on top of my customer feedback. The text marketing feature has also been a great tool for me to engage with my customers in a more personalised way helping us to increase campaign revenues by 60% vs the same period last year when we were just using email marketing! Cons: None so far. My team absolutely love Magic. Now they have more time to spend on other value added activities rather than just spending their time checking the multi platforms that we have a presence on! Reasons for choosing Magic I ultimately chose Magic because of its focus on local businesses and its affordable pricing. While other platforms offered similar features, Magic's intuitive interface and personalised support made it the best fit for my small business needs. Read More VR Verified Reviewer Real Estate 2-10 employees Used daily for less than 12 months Reviewed May 2023 Working wonders for a small team like mine 5 Lack of man power to manage the different social and review platforms. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Reviews and Team Inbox helps our small team to allocate our time to buyers efficiently. Now we don't have to login to multiple platforms everyday to check for and respond to messages. Cons: None at the moment. We love it for the amount of time we have been using it. The support has been great too! Reasons for choosing Magic Local support. Read More DM Derrick M. Verified reviewer Consumer Services 2-10 employees Used daily for less than 12 months Review source Reviewed November 2023 Our Secret Weapon for Plumbing Business 5 Ratings Breakdown 4 Ease of use 5 Functionality Pros: As a local plumbing business, our reputation means everything. Magic simplifies the process of managing customer reviews, allowing us to stay on top of our online presence effortlessly. With Magic's help, we've seen a significant increase in positive reviews. It encourages satisfied customers to leave feedback, which has boosted our credibility and brought in new clients. Cons: Nothing to complain about at the moment! Magic provides all the things we need to grow our business Read More VR Verified Reviewer Food & Beverages 51-200 employees Used daily for less than 6 months Review source Reviewed November 2023 Magic is the solution that we are looking for! 5 Overall, we highly recommend Magic to businesses needing SMS support for customer communication. The team at Magic is incredible! Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: To begin with, their sales team is a pleasure to work with and they are extremely helpful during the discovery phase. The onboarding process was also seamless with the Magic team. As we started using the platform, we required assistance every now and then and the fantastic customer service and support team was able to respond quickly. This is crucial for us as we continue to use the platform. Cons: Having a mobile app version of the platform would be helpful, although it's not a requirement. Read More DP Daniel P. Verified reviewer Hospital & Health Care 2-10 employees Used daily for less than 12 months Review source Reviewed January 2024 A vital tool for my physiotherapy practice 5 Ratings Breakdown 5 Ease of use 4 Functionality Pros: Magic's patient communication features have been a game-changer. We can send automated appointment reminders, follow-up messages, and educational resources, keeping our patients engaged in their recovery journey. Magic offers customisable templates for patient communication, which allows us to personalise our messages and provide a more personal touch to our care. Cons: The cost of Magic, especially for smaller practices, may be a consideration. However, the efficiency and improved patient engagement it brings more than justify the investment. Read More VR Verified Reviewer Information Technology and Services 2-10 employees Used weekly for less than 6 months Reviewed May 2023 Magic revolutionized our customer engagement and online reputation! 5 Our overall experience with Magic has been remarkable. It has empowered us to elevate our customer engagement, enhance our online presence, and grow our business. The ease of use and effectiveness of the features provided by Magic have surpassed our expectations. We highly recommend Magic to any IT services business looking to enhance its customer interactions and boost its online reputation. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Magic has completely transformed the way we engage with our customers. The review feature has been phenomenal in helping us gather more online reviews across multiple platforms effortlessly. It has significantly improved our online reputation and visibility. The inbox feature allows us to efficiently manage customer conversations from various channels, ensuring timely responses and exceptional customer service. Additionally, the text marketing tool has enabled us to run targeted campaigns and drive sales effectively. Cons: Not too much. Most of the main functions are all good. I think if later can have a mobile version that would be a good improvement. Reasons for switching to Magic Better function and cheaper price. Read More JP Jennifer P. Verified reviewer Computer Software 11-50 employees Used daily for less than 12 months Review source Reviewed November 2023 A Game-Changer for Local Businesses! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Magic has transformed the way we handle customer reviews. It consolidates reviews from various platforms, saving us hours of manual work. Thanks to Magic, our online reputation has improved significantly. It helps us gather more positive reviews and showcase them effectively, attracting more customers to our business. The software is incredibly easy to use. Even those with minimal tech-savviness can navigate it without any issues. Cons: Although user-friendly, there is a slight learning curve when getting started. However, the customer support team is fantastic and helps smooth out any bumps. Read More Showing 1 - 10 of 15 Reviews [See All Reviews](https://www.softwareadvice.com/product/385160-Magic/reviews/) ## Other Top Recommended Customer Communications Management Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (531) Recently recommended **19** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **10** times [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) **4.7** (73) Recently recommended **8** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16383) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Magic with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice