--- title: "Emburse Expense Professional Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Emburse Expense Professional. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Emburse Expense Professional is a good fit for you!" source_url: "https://www.softwareadvice.com/product/392187-Certify-Travel-Expense-Management/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Expense Report Software](https://www.softwareadvice.com/accounting/expense-management-comparison/) / [Emburse Expense Professional](https://www.softwareadvice.com/product/392187-Certify-Travel-Expense-Management/) / Emburse Expense Professional Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/392187-Certify-Travel-Expense-Management/) Reviews [Alternatives](https://www.softwareadvice.com/product/392187-Certify-Travel-Expense-Management/alternatives/) # Emburse Expense Professional User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 1,287 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 962 reviews (75%) - 4 stars: 269 reviews (21%) - 3 stars: 32 reviews (2%) - 2 stars: 9 reviews (1%) - 1 star: 15 reviews (1%) ### Most mentioned pros - Overall, Emburse Expense Professional is a reliable and effective expense management tool for organizations that need structure and control. While there is a learning curve and room for improvement in usability, it performs well once configured and significantly reduces the administrative burden of expense tracking and approvals. - It makes managing and tracking expenses much easier and more organized. - I also liked the policy controls and reporting features, which made it easier to stay compliant and see spending trends without extra manual work. ### Most mentioned cons - Ironically customer service / tech support was if I had a problem was very good, but it took literal months to get email responses to our billing issues. - The only thing that I can think of is the syncing of receipts. If the date of the receipt is different but the amount is the same, it won't sync. - When I have to edit an event and list all of the people at the event, it is a bit cumbersome to navigate. ## Emburse Expense Professional customer reviews Showing reviews 1-25 of 1,287 (page 1). ### Awesome to use - Overall rating: 5/5 - Reviewer: Frank P. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Awesome and my go to use and making sure I’m doing things correctly and simple awesome I say about it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy simple and fast and I would use it again and then again I would recommend it to family and friends #### Cons The time it took to use it and understanding it and making sure it goes well friends and family are liking --- ### Great expense management system! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Great support from organization and customer service support throughout the school year. Helps track and monitors expense transactions and allows to stay informed on daily transactions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Good details that allow you to initiate your pre-approval request. Get updated credit card transaction information. Very easy to reconcile and upload supporting documentation for review and final payment disbursements. #### Cons Does take a little time to understand how to format and submit requests and charge reconciliation, but not a bad system to use! #### Reasons for switching to Emburse Expense Professional Better features and analytics to support organization --- ### Convenient One Stop Product for our Team's needs - Overall rating: 5/5 - Reviewer: Lauren V. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We love this product and in my 8 years here we have had two others that were difficult and the customer service left a lot to be desired. Great product and Great Service. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As the person who books travel for our entire leadership team, I love that I can go to one reliable source and search all travel options. Trying to create itineraries that meet all their schedules is challenging but this software enables me to look at all the options in one place. We originally used it for airfare but have come to rely on it for hotels and car rentals as well. I also have to give a "10" to their customer service. They are prompt, friendly and reliable. I never have to wait for an answer and when we need to make changes they take right over and get it done. #### Cons To be honest, I really can't think of a "con". I have never had an issue with Certify Travel & Expense. --- ### Emburse Makes Life Easy - Overall rating: 5/5 - Reviewer: Athena G. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We realized both a tangible return on investment financially, we have also achieved a return on investment through increased time management and productivity that Emburse Certify Expense allowed. A typical dedicated approver could review an average of 30 paper submissions compared to an average of 80 electronic submissions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is simple and user friendly. Repetition helps our users become comfortable. Submissions are instant and time spent both creating the submission and approving the expense has been considerably reduced. Emburse Certify Expense truly makes life easier for all! #### Cons We would love to see a complete remodel of the mobile app and interface. The mobile app is wonderful for taking photos but does make it harder to complete reports, especially if there are any errors that require attention. The mobile app also still seems to miss some taxes on hotels, shorting the submitter unless caught by the approver. The website itself, the desktop version, experiences high traffic and lag times, resulting in time outs or complete errors. While reporting this issue to the Support Side, I've only encountered one unhelpful representative but the majority of the time our support emails are handled quickly and professionally. The website issues haven't been as severe in the month of November at time of review, so perhaps they've made some upgrades or changes internally that resolved the issue. #### Reasons for choosing Emburse Expense Professional Emburse Certify Expense provided a more customizable experience and met more of our needs than the competitors. --- ### Efficient and Reliable Expense Management Solution - Overall rating: 5/5 - Reviewer: Saniya S. - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Emburse Expense Professional has been very positive. It makes managing and tracking expenses much easier and more organized. I found the features helpful for keeping everything in one place and improving efficiency. Overall, it’s a reliable tool that saves time and simplifies expense management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I liked most about Emburse Expense Professional is how easy it makes expense tracking and reporting. It helps keep everything organized in one place and reduces manual work. The automation features save a lot of time and improve accuracy. Overall, it makes the whole process smooth and efficient. #### Cons user-friendly mobile editor tailored for quick social media content, featuring tools for trimming, speed control, and AI effects. The application provides a library of music and transitions, with a Pro version available to unlock premium filters and remove watermarks. While highly effective for simple, high-quality projects, InShot lacks the advanced multi-track editing capabilities required for complex professional productions. --- ### Not worth the billing troubles - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Terrible billing systems and teams. They didn't communicate our renewal or send us an invoice for about 9 months after our renewal date. Our team and needs had significantly downsized and they were very non-responsive in discussing the bill. I would not recommend Emburse. Ironically customer service / tech support was if I had a problem was very good, but it took literal months to get email responses to our billing issues. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Once it is set up it works well, and the set-up was well supported. I wouldn't say it's very intuitive, I needed the set-up person, but they were great to work with. It's pretty powerful with a lot of customization. #### Cons Very expensive for a small business, designed for people with more users. I don't like that it doesn't import invoices/receipts into Quickbooks online, so if you leave Emburse you leave all of the receipts behind. There are a lot of weird bugs. For instance, if you split an expense, you have to do the math on it, it doesn't just put amount remaining on the next splits. #### Reasons for choosing Emburse Expense Professional Zoho didn't seem as sophisticated at the time. #### Reasons for switching to Emburse Expense Professional Looked for a cheaper option when we had a lot of employees. --- ### Simple and satisfying - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the amount of options that you have using Emburse to break down what expenses you have into categories, it makes it easy for employees to see what they want to claim and get it handled quickly. It's also great for security for managing internal needs. #### Cons I think that the user interface holds back this software a little bit, and I think that if they made it more modern and integrated some better mobile features we'd get reports filled out more timely. --- ### Powerful Expense Management with a Learning Curve - Overall rating: 5/5 - Reviewer: Jacob K. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Emburse Expense Professional is a reliable and effective expense management tool for organizations that need structure and control. While there is a learning curve and room for improvement in usability, it performs well once configured and significantly reduces the administrative burden of expense tracking and approvals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part of Emburse Expense Professional is how much time it saves on expense reporting. Uploading receipts is quick, approvals are easy to track, and the workflow is straightforward once set up. I also liked the policy controls and reporting features, which made it easier to stay compliant and see spending trends without extra manual work. #### Cons Some parts of the interface feel dated and can take time to learn, especially for new users. Occasional syncing or categorization issues required manual fixes, and customer support responses weren’t always as fast as expected. Customization is powerful but can feel overly complex at times. --- ### Solid Expense Management Platform - Overall rating: 4/5 - Reviewer: Christian D. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We implemented Certify as our first digital solution to our manual expense reporting problem. It was fairly easy to setup and get users submitting reports. We're able to put basic parameters in place that we need to verify accuracy (pictures of receipts, date restrictions on submissions, category classifications). We've reviewed Certify's AmTrav add-on product as well, which can prove useful for additional compliance and travel booking ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros We liked how Certify delivered on all the basics we'd expect out of an expense management platform: we set up users, multiple approval levels, and restrictions on what types of receipts could be submitted. The approvals are pretty easy, as the software assists you by notating which receipts are out of policy. #### Cons I wish the fields that we can set on receipts were able to be slightly more customizable. I also wish the reporting functionality was a little improved. While we can get to the data we need, it takes several clicks and the UI can be improved. --- ### Emburse Makes It So Easy! - Overall rating: 5/5 - Reviewer: Lorie F. - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it to upload receipts and create and submit expense reports for my approved business travel. I use it mainly on my PC. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is designed very intuitively, which makes it easy to use. It also provides multiple ways to upload your receipts for expense reports. #### Cons There is nothing that I really dislike. The only little thing that is cumbersome is that there seem to be two ways to attach receipts to an expense report, each of which is very easy to select without realizing it, so it can get inadvertently duplicative, making it necessary to backtrack. --- ### HR Manager - Overall rating: 5/5 - Reviewer: Dawn T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our organization has utilized this product for a couple of years now and we have gotten great feedback from employees and leaders that the system is very easy to use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Emburse is easy to use. Our employees are able to set it up with ease. The payouts happen with ease and the approval process is very simple and straight forward for our leaders. #### Cons I really don't have anything I don't like about the product. The only thing that I can think of is the syncing of receipts. If the date of the receipt is different but the amount is the same, it won't sync. --- ### Overall good experience, still have room for improvement - Overall rating: 4/5 - Reviewer: Leda J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. we've been using Certify for over 4 years. Overall, we're satisfied with the product and the support service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Certify is user-friendly. It takes some time to implement and set up, but once it's done, it works very well. Plus we're able to configure it to meet our needs. It smooths the expense reimbursement process, has good reporting setup. The customer support team is very responsive and helpful #### Cons It would be great if if can integrate with more accounting systems. Right now we have to manually download the excel file and upload to our accounting system, which can be time-consuming. We like the allowance function, but we can only set up 1 allowance within the same timeframe, hope it can be fixed. --- ### Recommend - Overall rating: 5/5 - Reviewer: Adriana A. - Verified reviewer: Yes - Industry: Defense & Space - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, 5 out of 5. It has been a great investment because it has improved our workflows and approval systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the automated workflow and visibility #### Cons We would like to see an updated sync feature to fit our needs #### Reasons for switching to Emburse Expense Professional In search of efficiencies in workflow and visibility for management on credit card spending and reimbursement requests. --- ### Making changes - Overall rating: 4/5 - Reviewer: Mona K. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very professional, but we would like to see more enhancements to the program especially to the commute deductions from daily travel. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Using Certify has made it easier for the staff to submit their travel expenses. Being paperless, not only assures that we receive the claims timely, but it also assures that the expenses get processed timely. Also, receiving the e-mail notifications is very helpful for the employee and management. #### Cons Yes, we use Emburse mostly for our itinerant staff that travel from school to school on a daily basis. Our policy deducts the daily commute. We would like to be able to deduct the daily commute from the full day travels, not only from once of their trips. For example: if an employee daily travel is 20 miles roundtrip a day and they travel 30 miles, we will reimburse them 10 miles. Currently, the system deducts the home commute when they travel from home or to home. So if the employee travels 30 miles and ends their travel to a school closer to their home (less than their commuted miles), their home commute is not deducted. --- ### Content user and hoping for improvements - Overall rating: 5/5 - Reviewer: Hans S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We solved our problem from using a manual process to an automated expense report process. It was also important to have a site that warehouses our receipts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros First, it integrates with our American Business Gold Card. Second, it's intuitive and easy to use. #### Cons Very happy with the expense software. I don't like it when the credit card link breaks. However, I know they are working to have a direct link in the near future because right now they are using a third party provider. #### Reasons for choosing Emburse Expense Professional I thought it was more intuitive and I was impressed by the customer reviews. #### Reasons for switching to Emburse Expense Professional SAP Concur was very robust but could not provide an automatic link to the American Express Business Gold card. It also was not intuitive and a bit clunky. --- ### Solved all of our problems with expense reporting and accounting - Overall rating: 5/5 - Reviewer: Rick B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Wonderful! If you use the system, we have great control over expenses and employees stop billing us for non-legitimate expenses. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We've been using Certify for over ten years now. Collecting receipts and logging everything is very easy, and the QuickBooks integration is great, except that receipts don't go over. #### Cons Add receipts to the QuickBooks integration. --- ### Could be good, but isnt - Overall rating: 1/5 - Reviewer: Randy P. - Product usage: Used unspecified for unspecified - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered Im going to make this kind of short.... I was lied to in the sales process, implementation dropped the ball continually. They have zero followup when you have an issue. My implementation coach and even the implementation manager I had to speak with never followed up with me. Oh did I mention they have an implementation fee they bring up just before you sign with them? Its not cheap. But they'll "discount" it. Due to being lied to during sales, I had to figure out how Certify worked instead of it just working for me. I had to re-enter my credit cards 3 times, and I had 15 credit cards. I had to call the bank to get individual logins for all my credit cards. I have 25 very unhappy users and one irate admin (me). The import into quickbooks did not go as promised as well. Due to all of this I now feel as if I know more about Certify than my salesman did when he sold me this crap. The app for the phone is pretty good, Android better than IOS I think. The Web application though is horrible, just horrible. The Layout is bad, you have to confirm simple things, but you can delete an expense with no more scrutiny. They have no way for you to recover deleted expenses. The have a Wallet and a Report, you cannot edit most fields in the wallet, you have to move expenses into a "draft report" then move them back into your wallet! Its about a 10 click process just to change the amount of a receipt or change a category- very important things, heres the procedure lol. 1) Check expense(s) in wallet 2) Click Add to report, 3) Chose whether you want a new or existing report. 4) Confirm that you want to do that. 5) Wait for the expenses to load(which can take a while if you have a lot) 6) click edit 7) Edit the expense, click save (I'll give them this one) 8) Click the icon to open a menu 9) Click Send to wallet. So 9 steps. There is an alternate way but you get to chose from a little window and you cant select multiple. So why do I have to leave the wallet to edit an expense? Oh and if you have a lot of receipts they remove the "merge" option. This matches your receipts with your CC charges automatically! But you cant have more than 100 or 150 lines of charges/expenses, they cant decide on which number, but its between there. So why would you make my life harder if I have MORE expenses? I hope this saves you from some hassle, expenses are tricky, this is my second go around wasting dozens of hours. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros App is good to use #### Cons They dont know their system entirely. they will sell you something just to sell you. Their salesmen dont know the ins and outs. --- ### Creating expense reports couldn't be easier! - Overall rating: 5/5 - Reviewer: Risa D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before Certify, I had to physically tape receipts to a piece of paper and scan it to our finance department. Now, I take pictures of receipts as I get them or forward receipts from my email. I can then easily create, send, and approve expense reports. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Creating expense reports couldn't be easier! I set up my account so that I can forward email receipts directly to Certify and the app makes it super easy to snap photos of receipts and upload them. In my role, I also have to approve expense reports - Certify makes it easy to do that (and make edits when something is submitted incorrectly). PLUS, their customer service is great - they are super supportive and friendly and are able to resolve any issues that arise quickly. #### Cons There's not much I don't like about it, but sometimes Certify will guess what expense category something belongs in, but it is often wrong (I just ignore it, so it's not a huge problem). --- ### Easy to use expense tracking software with a large feature set. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ability to keep track of expenses and get manager approval much easier for projects. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the ability to track expenses and submit them to your manager for approval. This keeps a record and avoid discrepancies in the future. Ability to have a mobile app is great as well. #### Cons The software layout can be improved, especially on mobile. The interface is hard to learn and required some training for our user base. --- ### Certify Review - Overall rating: 4/5 - Reviewer: Jennifer T. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. - Overall, I really enjoyed my experience with Certify. The benefits of this program is that I was able to collect all my supervisor's incoming expenses and receipts and invoices with very minimal frustration and confusion due to Certify's organized program. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros - how organized the interface is (ability to easily find and go to where I need to go) - classic, clean, sleek look to the website #### Cons - I remembered a few times where I had to click backwards in order to accomplish something moving forward. For example, when I was creating a expense, if I wanted to look at the overview of the expenses, I'd have to click backwards in order to view it, and then go back to the expense report that I had just created. A lot of back and forth that caused much inconvenience. #### Reasons for choosing Emburse Expense Professional N/A --- ### It's Okay - Overall rating: 3/5 - Reviewer: Jennifer B. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is a good stand alone product it just doesn't really work well with my accounting program. Right now we are just using it to capture mileage reimbursement but I'm not sure that we will continue using the program because again I'm not sure it is worth it to keep it just for mileage. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I like about this product is that it can record mileage, the customization it has available. There are plenty of resources available on their website to help educate customers on the product. The Certify Team is really helpful and always have a positive interaction. #### Cons I don't like how this product syncs with Quickbooks. There is alot of manual input which is what I was trying to avoid and why our team ultimatley ended up signing up for certify. Certain data doesn't transfer over like billable expenses to customer/job. Additionally, it doesn't recognize duplicate entries that were synced over so alot of work was duplicated. I don't like how you can't split expenses until you create a expense report. Also the auto expense feature doesn't work very well very often my expenses were recorded incorrectly and synced to my books incorrectly so it actually created more work for me to go back and try to correct the issue. Lastly, when my team submits a expense report it always flags every transaction so that all the fields are entered. I wish there was a way to turn off some of the insignificant sections like location. --- ### Certify Review - Overall rating: 5/5 - Reviewer: Jessica S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered With Certify, I am able to ensure that I am getting reimbursed for money that I spend at work both directly and indirectly including gas, mileage, school supplies, food for meetings, and more! Thank you certify for ensuring that I am getting paid for the things I pay for! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy how easy the software is to use! I can use Certify with any expenses that I have including receipts from meetings, receipts from purchasing classroom supplies for students, gas receipts, and more. I can even upload receipts from my phone and transfer them to certify in a very simple process which makes my expense reporting stress free! As I mostly use the software for mileage, I enjoy that I can easily input my regular travel and have it deducted automatically while also having the option to "map it" and "round trip" my route in order to have an accurate account of my travel expenses. This software makes my overall expense reporting experience simple and easy! #### Cons At first I did not like how there were so many separate accounts for my work (timecard, notes, expense reporting etc.) However, with Certify, everything you need for expense reporting is in one place. Initially the action tabs can be a bit confusing and can maybe be modified. However, once you understand what they are for and how to use them they are very helpful. Other than that there is not much I would change about certify as it makes my experience so easy and stress free! --- ### More efficient expense management - Overall rating: 5/5 - Reviewer: Matthew L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Provide adequate accountability by supervisors for corporate card expenditures, provides an efficient process to import into our accounting system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has saved so much time with managing our credit card expenses. Before certify, we were manually entering all card transactions. #### Cons The mobile app is glitchy, could be improved to provide a better mobile experience. #### Reasons for choosing Emburse Expense Professional Software was more intuitive. --- ### Excellent Expense Reimbursement System - Overall rating: 5/5 - Reviewer: Melissa O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great software that fits global needs. Company continues to improve the system. #### Cons There are still some reports that cannot be customized in the system. Have to pull it out and then filter and sort etc. #### Reasons for choosing Emburse Expense Professional Pricing and Ease of use --- ### Expense reporting made easy - Overall rating: 4/5 - Reviewer: Mary D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Spend is more easily seen by management User friendly with lots of customer service Entry can be automated into any system Reviewer can fly through processing with the red flags and duplicated warnings No more PAPER reports #### Cons Can't see the exact account numbers in the actual visible report when processsing Using the mobile app is a handicap to some users as they try to do too much that they actually can't view when approving Currency doesn't always show as you think it should in reports ## More reviews [Next reviews](https://www.softwareadvice.com/product/392187-Certify-Travel-Expense-Management/reviews/?page=2) --- Emburse Expense Professional Reviews, Pros and Cons - 2026 Software Advice