--- title: "QuickBooks Online Software Overview 2026 - Features & Pricing" description: "Review of QuickBooks Online Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/393202-QuickBooks-Online/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / QuickBooks Online Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/)[Alternatives](https://www.softwareadvice.com/product/393202-QuickBooks-Online/alternatives/) # QuickBooks Online Review From $38-$275/month Free trial 4 plans Updated August 28, 2026 Written by [Eduardo Garcia](https://www.softwareadvice.com/resources/author/eduardo-garcia/) Content Analyst Edited by [Mehar Luthra](https://www.softwareadvice.com/resources/author/mehar-luthra/) Team Lead, Content Wondering if QuickBooks Online is right for your organization? Our Accounting Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary QuickBooks Online 4.3 [(8516)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) FrontRunner 2026 Pros: - User-friendly interface - Customizable invoicing Cons: - Feature limitations - Customer support Pricing Starting at $38.00 flat rate per month ### What is QuickBooks Online: QuickBooks Online is a cloud-based software platform that streamlines business accounting. The online version makes the tool accessible from anywhere, on any device. Specifically, QuickBooks Online offers billing and invoicing, expense tracking, and financial reporting features. ### Why we like QuickBooks Online: QuickBooks Online has been featured as our [FrontRunners report for Accounting Software in 2025](https://www.softwareadvice.com/accounting/). It allows for increased connectivity across device platforms and real-time collaboration. The platform automates accounting tasks, data integration, and industry-specific insights and apps. Additionally, QuickBooks Online can integrate with third-party applications such as Expensify, PayPal, and Amazon Business. ### Who should use QuickBooks Online: QuickBooks Online is especially useful for businesses with multiple accounting clients or users in various global locations. It’s a valuable tool for small to medium-sized businesses, with 67% of those who reviewed the product having between 2 and 50 employees. Wondering if QuickBooks Online is right for your organization? Our Accounting Software selection experts can help you in 15 minutes or less. ## QuickBooks Online User Interface ## Popular QuickBooks Online Alternatives Main Product QuickBooks Online 4.3 [(8516)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) Ratings Breakdown - 4.24Ease of use - 4.16Value for money - 4.00Customer support - 4.27Functionality Pricing Starting at $38.00 per month Get Price Alternative Product [QuickBooks Enterprise](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/) 4.5 [(20672)](https://www.softwareadvice.com/construction/qb-desktop-enterprise-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.30Value for money - 4.14Customer support - 4.40Functionality Pricing Starting at $2210.00 per year Get Price Alternative Product [Xero](https://www.softwareadvice.com/accounting/xero-profile/) 4.4 [(3321)](https://www.softwareadvice.com/accounting/xero-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.24Value for money - 4.04Customer support - 4.30Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) 4.2 [(2067)](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/) Ratings Breakdown - 3.96Ease of use - 3.86Value for money - 3.82Customer support - 4.21Functionality Pricing Available upon request Get Price Alternative Product [Sage Construction Suite](https://www.softwareadvice.com/product/185440-Sage-Construction-Suite/) 4.0 [(1061)](https://www.softwareadvice.com/product/185440-Sage-Construction-Suite/reviews/) Ratings Breakdown - 3.70Ease of use - 3.67Value for money - 3.90Customer support - 3.94Functionality Pricing Available upon request Get Price Alternative Product [Sage Intacct](https://www.softwareadvice.com/accounting/intacct-accounting-profile/) 4.3 [(716)](https://www.softwareadvice.com/accounting/intacct-accounting-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 3.99Value for money - 3.98Customer support - 4.22Functionality Pricing Available upon request Get Price ## QuickBooks Online Overview QuickBooks Online is a cloud-based accounting software designed to help businesses manage their finances. It offers a range of tools to automate financial tasks such as bookkeeping, invoicing, payments, payroll, and more. The software features a mobile application that allows users to access their business information on-the-go. QuickBooks Online caters to a variety of businesses, from freelancers and startups to professional services firms and product-based companies. It integrates with multiple third-party applications to help streamline operations and workflows. ## QuickBooks Online Pricing and Plans Starting price: $38.00 per month Free Trial Free Version Simple Start $38.00 flat rate, per month Plan includes: - Bookkeeping automation - Invoice and payments - Tax deductions - General reports - Receipt capture - Mileage tracking - Cash flow - Sales and sales tax - Estimates - Contractors Read More Essentials $75.00 flat rate, per month Plan includes: - Connect 3 sales channels - Multiple currencies - Enter time - Enhanced reports Plus $115.00 flat rate, per month Plan includes: - Connect all sales channels - Inventory - Project profitability - Financial planning - Comprehensive reports Advanced $275.00 flat rate, per month Plan includes: - Auto-track fixed assets - Data sync with Excel - Employee expenses - Batch invoices and expenses - Custom access controls - Workflow automation - Data restoration - 24/7 support & training - Revenue recognition - Powerful reports Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of QuickBooks Online's Pricing Plans We've dug deep into QuickBooks Online's subscription plans to help you determine the best fit for your accounting needs. We’ve also summarized the advantages and limitations of each tier. QuickBooks Online offers four distinct plans: Simple Start, Plus, and Advanced. Each option is tailored to accommodate businesses at different stages of growth and complexity, so understanding the nuances of these plans is key to selecting the right one for... your organization. \_\_Simple Start Plan\_\_ The Simple Start Plan is tailored for small businesses and entrepreneurs just starting their journey. At $35 per month ($17.50 per month for the first 3 months), it offers a cost-effective solution for managing finances. Key features include automated bookkeeping, invoice processing, and cash flow management. \*\*Pros:\*\* - \*\*Budget-friendly:\*\* The current discounted introductory rate makes it accessible for businesses with limited financial resources. - \*\*Essential features:\*\* Provides fundamental accounting tools necessary for small businesses to manage their finances effectively. - \*\*Expert guidance:\*\* Includes 30 days of free expert-assisted setup and bookkeeping guidance to help users get started. \*\*Cons:\*\* - \*\*Restricted integrations:\*\* Allows connecting only one online sales channel, limiting the ability to sync data from various platforms. - \*\*Basic reporting:\*\* Offers general reports and tax deductions, but may not provide in-depth insights for complex financial analysis. \_\_Plus Plan\_\_ The Plus Plan caters to established businesses with more complex financial management needs. At $99 per month ($49.50 per month for the first 3 months), it offers a comprehensive set of features. \*\*Pros:\*\* - \*\*Extensive reporting:\*\* Provides comprehensive reports, including inventory and profitability analysis, enabling data-driven decision-making. - \*\*Unlimited sales channel integration:\*\* Allows connecting all available online sales channels, streamlining data synchronization across platforms. - \*\*Inventory management:\*\* Includes tools for tracking inventory levels, costs, and reorder points, crucial for product-based businesses. \*\*Cons:\*\* - \*\*Steep pricing:\*\* The monthly cost may be prohibitive for some small businesses, especially those with tight budgets. - \*\*Limited user access:\*\* Supports up to five users, which may not be sufficient for larger teams or businesses with multiple departments. - \*\*Learning curve:\*\* The advanced features may require more time and effort to master, especially for users without prior accounting experience. \_\_Advanced Plan\_\_ The Advanced Plan is tailored for larger businesses with extensive financial management requirements. Priced at $235 per month ($117.50 per month for the first 3 months), it offers the most comprehensive feature set. \*\*Pros:\*\* - \*\*Powerful reporting:\*\* Provides customizable dashboards and advanced reporting capabilities, enabling businesses to gain deep insights into their financial performance. - \*\*Scalable user access:\*\* Supports up to 25 users, accommodating larger teams and complex organizational structures. - \*\*Automation and customization:\*\* Offers workflow automation, custom access controls, and data restoration, streamlining processes and ensuring data security. \*\*Cons:\*\* - \*\*High cost:\*\* The monthly price may be too expensive for many small and medium-sized businesses, making it suitable only for larger enterprises. Complexity:\*\* To fully utilize the advanced features and customization options, significant technical expertise and training may be required. - \*\*Potential overkill:\*\* Some businesses may not require all the features offered in this plan, leading to paying for unused functionality. \_\_Conclusion\_\_ After analyzing the pricing plans offered by QuickBooks Online, it's evident that there are options designed to cater to businesses of various sizes and complexities. - \*\*For solopreneurs and small startups:\*\* The Simple Start Plan provides an affordable entry point. While it includes essential features like bookkeeping automation and invoice processing, its limitations may be felt as the business grows. - \*\*For established small and midsized businesses:\*\* The Plus Plan strikes a balance between robust features and reasonable cost. With advanced reporting, inventory management, and project profitability tracking, it empowers businesses to gain deeper insights and make data-driven decisions. The ability to connect all online sales channels also streamlines operations and saves valuable time. - \*\*Enterprises and rapidly scaling businesses:\*\* The Advanced Plan is tailored for larger organizations with more sophisticated accounting needs. Its powerful customization options, workflow automation, and enhanced access controls enable businesses to fine-tune their financial management processes. The inclusion of 25 users accommodates larger teams, while 24/7 support and training ensures prompt assistance whenever needed. Ultimately, the choice of plan depends on factors such as business size, growth trajectory, feature requirements, and budgetary considerations. By carefully evaluating these aspects and aligning them with QuickBooks Online's offerings, businesses can select a plan that optimizes their financial operations and sets the stage for long-term success. Moreover, the 30-day free trial provides an opportunity to explore the platform's capabilities firsthand, ensuring a well-informed decision. ### Compare Pricing Compare pricing across our most frequently recommended Accounting products. Software options Starting price\* User rating [Sage 50 Accounting](https://www.softwareadvice.com/accounting/sage-50cloud-profile/) $124.42 per month 4.01[(624 reviews)](https://www.softwareadvice.com/accounting/sage-50cloud-profile/reviews/) **211** recommendations [Xledger](https://www.softwareadvice.com/accounting/xledger-profile/) $750.00 per month 4.57[(14 reviews)](https://www.softwareadvice.com/accounting/xledger-profile/reviews/) **201** recommendations [Striven](https://www.softwareadvice.com/project-management/striven-profile/) $35.00 per month 4.82[(130 reviews)](https://www.softwareadvice.com/project-management/striven-profile/reviews/) **93** recommendations [Rydoo](https://www.softwareadvice.com/accounting/xpenditure-profile/) €10.00 per month 4.38[(200 reviews)](https://www.softwareadvice.com/accounting/xpenditure-profile/reviews/) **88** recommendations [Yooz](https://www.softwareadvice.com/procure-to-pay/yooz-profile/) $199.00 per month 4.39[(222 reviews)](https://www.softwareadvice.com/procure-to-pay/yooz-profile/reviews/) **87** recommendations \*Defined as the price above any available free plan ## QuickBooks Online Features Drawn from insights across 8516 verified reviews, we've outlined QuickBooks Online's best and worst rated features and how they stack up against the average rating. QuickBooks Online's score Category average QuickBooks Online's Best Rated Features Spend Management 4.83 3.79 category average ACH Payment Processing 4.80 3.32 category average 1099 Preparation 4.75 3.84 category average QuickBooks Online's Worst Rated Features Multi-State 3.30 1.45 category average Scheduling 3.47 3.85 category average Dunning Management 3.60 3.43 category average - Popular features found in Accounting Billing & Invoicing Budgeting/Forecasting Expense Tracking Fund Accounting Income & Balance Sheet Multi-Currency Payroll Management Project Accounting Purchase Order Management Tax Management - More features of QuickBooks Online 1099 Preparation 401(k) Tracking Accounting Accounts Payable Accounts Receivable Accrual Accounting ACH Payment Processing Activity Dashboard Activity Tracking Address Validation Ad hoc Reporting Aging Tracking API Approval Process Control Asset Accounting Asset Lifecycle Management Asset Tracking Attendance Management Audit Trail Automatic Backup Automatic Billing Bank Reconciliation Benefits Management Billable Items Tracking Billing Portal Cash Flow Management Cash Management Categorization/Grouping Chart of Accounts Check Printing Check Processing Check Writing Client Management Commission Management Compliance Management Consolidation/Roll-Up Consumer Use Tax Contact Database Contingency Billing Core Accounting Cost Estimating Cost Management Credit Card Management Credit Card Processing CRM Cross Ledger Posting Customer Accounts Customer Statements Customizable Branding Customizable Fields Customizable Forms Customizable Invoices Customizable Reports Customizable Templates Dashboard Data Extraction Data Import/Export Data Visualization Direct Deposit Discount Management Document Templates Donation Management Donation Tracking Donor Management Drag & Drop Dunning Management Duplicate Payment Alert Electronic Funds Transfer Electronic Payments Electronic Signature Email Management Employee Management Estimating Exemption Management Expense Claims Expense Management Fee Calculation & Posting Financial Aid Management Financial Analysis Financial Management Financial Reporting Fixed Asset Management For AEC Industry Forecasting For Higher Education For Medical Purposes For Nonprofits For Real Estate For Religious Organizations For Small Businesses For Trucking Industry Fraud Detection Fund Management General Ledger Grant Management Hourly Billing Inventory Management Inventory Tracking Invoice Creation Invoice History Invoice Management Invoice Processing Job Costing Job Tracking K-12 Mileage Tracking Mobile Access Mobile App Mobile Payments Mobile Receipt Upload Multi-Company Multi-Country Multi-Department/Project Multi-Period Recurring Billing Multi-State Online Banking Online Invoicing Online Payments Order Management Overpayment Processing Partial Payments Partnership Accounting Payment Collection Payment Processing Payment Reconciliation Payment Tracking Payroll Outsourcing Payroll Reporting PCI Compliance Point of Sale (POS) Profit/Loss Statement Progress Reports Project Billing Projections Project Management Purchase Order Reconciliation Purchasing & Receiving QuickBooks Integration Quotes/Estimates Real-Time Data Real-Time Reporting Real-Time Updates Receipt Management Receivables Ledger Recurring Invoicing Recurring Payments Recurring/Subscription Billing Reimbursement Management Reminders Remote Access/Control Reporting/Analytics Reporting & Statistics Revenue Recognition Sales Reports Sales Tax Management Scheduling Self Service Portal Self-Service Reporting Spend Management SSL Security Strategic Planning Taxability Verification Tax Calculation Tax Compliance Tax Filing Tax Forms Third-Party Integrations Time & Expense Tracking Time Tracking Transaction Tracking Trust Accounting User Management Vacation/Leave Tracking Value Added Tax (VAT) Vendor Management Version Control W-2 Preparation Wage Garnishment "What If" Scenarios ## QuickBooks Online Integrations Based on 8516 verified reviews, we've identified products most frequently integrated withQuickBooks Online. BILL Accounts Payable & Receivable Integration rated 4.5 from 34 reviews Jobber Integration rated 4.7 from 28 reviews QuickBooks Time Integration rated 4.2 from 25 reviews Dext Integration rated 4.7 from 25 reviews Square Point of Sale Integration rated 4.2 from 22 reviews Stripe Integration rated 4.6 from 22 reviews See all 243 integrations ## QuickBooks Online Key Sentiments We analyzed 8516 verified reviews for QuickBooks Online to find out what actual users really think. Most Positive Sentiments Useful for small businesses 72% Positive 17% Neutral 11% Negative Reviewers find QuickBooks Online user-friendly and beneficial for small businesses, offering scalable features and robust support. They appreciate the software's affordability and efficiency in managing finances and generating reports. Users also highlight its suitability for small and midsized businesses, noting its ability to adapt to evolving business needs and support business growth. Accounting software 59% Positive 28% Neutral 14% Negative Users appreciate QuickBooks Online for its efficient financial management capabilities and automated accounting tasks. They find that the user-friendly interface makes it easy to navigate and manage accounting processes, even for those with limited accounting knowledge. Additionally, the software's ability to streamline accounting tasks and provide direct access to accountants enhances productivity and accuracy. Invoicing 55% Positive 30% Neutral 14% Negative Reviewers highlight QuickBooks Online's automated invoicing and customizable invoice features, which simplify financial management. They appreciate the ease of converting quotes to invoices and the intuitive matching of payments to invoices. Users also find the comprehensive financial management tools, including expense tracking and reporting, invaluable for their businesses. Least Positive Sentiments Customer service 46% Positive 18% Neutral 36% Negative Users commend QuickBooks Online for its responsive customer support and helpful tutorials, which assist in resolving issues. They appreciate the availability of support via chat, phone, and email, as well as the knowledgeable support team. However, many reviewers experience long wait times and difficulty in getting efficient help, leading to dissatisfaction with customer service. Bank integration 45% Positive 31% Neutral 24% Negative Reviewers appreciate QuickBooks Online's bank account linking and reconciliation features, which streamline financial management. They find the integration with various banks and platforms helpful for automatic transaction tracking and reconciliation. However, users report frequent disconnections, duplicate transactions, and synchronization problems, which can be frustrating and time-consuming to resolve. Reporting 48% Positive 31% Neutral 21% Negative Users value QuickBooks Online's customizable reports and financial insights, which aid in decision-making and business planning. However, they express frustration with the limited customization options and difficulty in finding specific reports. In addition, some reviewers find the reporting features clunky and desire more advanced customization and ease of use. ## QuickBooks Online User Reviews ## QuickBooks Online customer ratings - Overall rating: 4.3/5 - Total reviews: 8,516 ### Rating distribution - 5 stars: 4,840 reviews (57%) - 4 stars: 2,491 reviews (29%) - 3 stars: 721 reviews (8%) - 2 stars: 196 reviews (2%) - 1 star: 268 reviews (3%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.2/5 - Customer support: 4.0/5 - Functionality: 4.3/5 --- ### Quickbooks Online is an adequate software choice - Overall rating: 4/5 - Reviewer: Jessica H. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is great if it fits into your budget and you need to be able to pull reports from several different locations #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros This is great software for invoicing as well as collecting payments in an organized fashion. You can pull all kinds of reports and spreadsheets #### Cons Getting in touch with customer service is difficult and they have quite a few bugs which if you are a business that is invoice heavy can be problematic #### Reasons for switching to QuickBooks Online Needed more locations to access reporting and invoicing --- ### Great for Managing Small Business Finances - Overall rating: 4/5 - Reviewer: Rachel W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with QuickBooks Online has been positive. It's user-friendly, reliable, and makes managing accounting tasks such as invoicing, expense tracking, bank reconciliation, and financial reporting much more efficient. While there are occasional issues with customer support and pricing, it has been a valuable tool for managing our business finances. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros QuickBooks Online is easy to use, cloud-based, and allows me to access our accounting from anywhere. I also like its invoicing, expense tracking, bank reconciliation, and reporting features, which help streamline our day-to-day bookkeeping. #### Cons The customer support can be slow at times, and some advanced features require higher-priced plans. It can also become expensive as you add users, and occasional updates change the interface, making common tasks harder to find. #### Reasons for choosing QuickBooks Online We considered alternatives such as Xero, FreshBooks, and Sage Business Cloud Accounting. We ultimately chose QuickBooks Online because of its ease of use, strong reporting capabilities, integration options, and widespread adoption among accounting professionals. --- ### Great product and budget friendly. Everything in one hand! - Overall rating: 5/5 - Reviewer: Mariano U. - Verified reviewer: Yes - Industry: Investment Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Ideally suited for daily use and transaction management. Our business is growing very rapidly and QuickBooks Online has enabled us to manage this growth and scale accordingly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Offers rich overall feature set, and although it can be difficult to use, the recently released update makes it somewhat easier to navigate. I appreciate the support QuickBooks Online provides. Time entry is straightforward. However, attempting to run more complex reports and analyses is challenging. #### Cons Sometimes it's very slow. It seems this was a problem with the implementation. The user interface looks outdated but it does what it needs to. #### Reasons for switching to QuickBooks Online Performance speed was my biggest turn off, but we don't worry no more, QuickBooks Online is the real deal. --- ### The worst software, accounting system, and customer service/resolution ever! - Overall rating: 1/5 - Reviewer: Julie F. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered HORRIFIC! That is the best description I have. We have had issue after issue and they do not resolve anything! We have had our account hacked (on their end), we are currently locked out of direct deposit after verifying our account more than 5 times, our office manager submitted a ticket 4 weeks ago because they blocked her laptop from accessing QBO after the hack and were supposed to remove the block. Shall I continue?? #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I liked that the software was intuitive, at first it seemed like this was going to be a great switch from the desktop version to the online version. Boy were we wrong! #### Cons We switched from the desktop version of QB in January to QB online and have had nothing but issues since. First thing was someone hacked our account and tried to pay themselves over $300k, thankfully we caught this before the bank approved the transactions and we immediately reached out to QBO just to be told to "wait and see". We were supposed to hear back from the fraud department and did not, apparently the first person we spoke to initially never even submitted the ticket for this! We spent the next week talking to different people who never really helped but just made things worse. They did finally submit a ticket which locked us out of our account for over a week, which if that was all it would have been fine. During our lock-out they were "scrubbing" our account??? We had our IT contractors look through all of our devices and found nothing on our end, plus we have excellent security on all of our hardware and in the past 22 years have NEVER had any issues whatsoever. Once we were allowed back in they put a block on our AP & Payroll coordinators laptop so she was not able to log back in through her laptop, and had to reach out over 3 weeks ago to get the lock removed which still to this day has not happened and they have not yet reached out to her so she has been having to use 2 laptops for weeks now which is super inconvenient. This is not even the worst part, after we finally got back up and running after they scrubbed our account it has been one thing after the other. We had to go through verifying all of our information again to be able to access our QBO, then over the last week and a half they continue to say they need more information. Our [sensitive content hidden] has sent his ID three separate times, bank statement, federal id info, phone bills, letters from our bank, to "verify" and they told us it was all good and then lock us out of payroll so now we have to pay all of our employees by paper check which is not how we are set up. They did not tell us they locked us out, they just did it and when we went to process payroll Monday we got a message that we are locked out and they need to verify AGAIN!!!!!! They say they have sent emails which they have not, they said they sent micro-transactions to our bank to verify and they have not! When does it end??? When we have to switch systems I guess because this is so ridiculous! This whole thing has been a nightmare not to mention expensive as our admin team has spent countless hours on the hold or talking to their employees who don't know things they should and now this, it is one thing after the other and we are at our wits end! Everyone said switching was the way to go and would be so much better! It has been horrendous to say the least and there is no end in sight! Do NOT GET QUICKBOOKS ONLINE! You will regret it! #### Reasons for switching to QuickBooks Online We were told that QBO was the best out there and would make our work so much easier. It has done the opposite --- ### Does what you want, and they'll listen to feedback too - Overall rating: 4/5 - Reviewer: Andrew F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fairly straightforward, being able to send invoices directly and provide direct access for the accountant to pull the reports needed for tax time. No need for me to send anything, it's all right there. I liked how I was able to find something available in the US that wasn't working in Canada, and their engineers actually dug into it and found a resolution. Big points to them for that. #### Cons QBO is fairly pricey for what it does. You'd think with the extra fees they have on payment processing etc, they'd lower the subscription tiers. #### Reasons for choosing QuickBooks Online Took the advice of my accountant + the payment processor I used only had one integration set up --- ### Convenient and reliable for all sizes of business - Overall rating: 5/5 - Reviewer: Bill L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with QuickBooks Online has been positive. I appreciate its convenience, accessibility, and helpful features, but I still prefer the desktop version for its functionality, workflow, and the way it handles certain tasks. The desktop version feels more familiar and efficient for my needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros What I liked most about QuickBooks Online was its ease of use and accessibility. It made it simple to manage finances, track expenses, create invoices, and access important information from anywhere. The automation features and clear reporting tools helped save time and made staying organized much easier. #### Cons The subscription fees can add up, especially for small businesses or users who only need a limited set of features. Some essential tools and advanced functionality require higher-tier plans, which can make the overall cost feel less competitive. #### Reasons for switching to QuickBooks Online End of life for desktop support - we did not want to switch. --- ### QBO Provides what a business needs to operate - Overall rating: 5/5 - Reviewer: Stephen G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall a very good experience. Easy to navigate the different P&L's whether we are comparing current month vs previous month, or YoY, or YTD. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy to access, very little issues and solid financial reporting. I like the detailed reporting of each G/L Code and category. #### Cons I would like a little more flexibility with account set up. It may be more with our accounting, but it feels like I can be limited at times as to account setups. #### Reasons for switching to QuickBooks Online Needed to upgrade to a software that could handle our growing business --- ### Does the job with fairly easy setup and help. - Overall rating: 4/5 - Reviewer: JASON M. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I am somewhat satisfied with what it offers and the customization. Looking up or searching in QuickBooks is usually very good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Intuitive, AI integration updates, but it's in the learning stage where most of my results are irrelevant. Fairly simple to set up basic needs. Once you are beyond the basics, you may have difficulties setting up invoices and reports in full custom form. However, there are still modification which can serve large portions of needs. #### Cons Things can be problematic with errors that don't go away after fixes. Sometimes basic Excel is more efficient, depending on what you require and what the government requires. #### Reasons for choosing QuickBooks Online Ease of use and setup, support and past track record --- ### Keeps our VITA program finances organized and audit-ready - Overall rating: 4/5 - Reviewer: Blake A. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered QuickBooks Online has helped us keep the VITA program's finances clean and audit-ready, which is exactly what you need when you're delivering free tax services to the community and reporting back to funders. It's not a perfect fit for every nonprofit use case but it covers the core needs well enough that we've stuck with it. With a little patience during the learning curve it becomes a reliable part of how we manage the program. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros For our VITA tax program , QuickBooks Online has been a solid tool for keeping the financial side of free tax preparation services organized and accountable. Being able to track income, expenses, and reporting all in one place makes a real difference when you're running a grant-funded program. The cloud-based access means our team can get to what they need without being tied to a specific machine, which matters a lot during tax season when things get hectic. Financial reporting is straightforward enough that pulling together the numbers we need for program oversight doesn't turn into a whole project. #### Cons The subscription pricing feels steep, especially for a nonprofit running a free community service program where every dollar of overhead matters. Some of the more nuanced accounting features have a real learning curve and it's not always obvious where to go when something doesn't behave the way you expect — support can be hit or miss depending on who you get. It would also be nice if the nonprofit-specific features were a bit more built out rather than feeling like an afterthought bolted onto a small business product. --- ### Outdated Software Renewal - Overall rating: 1/5 - Reviewer: Kristen D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I am beyond frustrated with QuickBooks' rigid and illogical customer service policies. My account was suspended due to an expired credit card. When I tried to log in to update my billing and proactively downgrade my subscription from their expensive tier to a $410/year plan, the system locked me out and refused to let me change plans without first clearing the balance of the old, higher rate. I spoke with three separate levels of customer service supervisors, and they all told me the exact same unacceptable policy: the only way to reactivate my account was to pay the full $1,242 renewal, and then wait around for a refund of the difference. Essentially, they are holding small business accounts hostage, forcing customers to float them over $800 in unwanted funds just to fix a payment method and change a plan. Forcing a customer to pay for a tier they explicitly stated they do not want, under the promise of a future refund, is terrible business practice and a complete lack of customer support flexibility. Fix your software loops and empower your supervisors to solve basic account adjustments. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Terrible software setup, auto-renewal issues, holding small business accounts hostage, and a lack of customer service to resolve the problem. #### Cons Holding Small business accounts hostage: Terrible software setup, auto-renewal issues, and holding small business accounts hostage --- Showing 1 - 10 of 8516 Reviews [See All Reviews](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) ## QuickBooks Online FAQs - What is the difference between QuickBooks and QuickBooks Online? QuickBooks Online is cloud-based, while QuickBooks is installed as a program on a local device. This means that, unlike QuickBooks, QuickBooks Online can be accessed from just about any device, regardless of operating system, as long as there is internet access. Some other differences are pricing and third-party app connectivity, with QuickBooks Online proving more flexibility. Security features on QuickBooks Online are automated, while QuickBooks relies on user implementation. - Can I get QuickBooks Online for free? QuickBooks Online is free for a 30-day trial and is only available to new users. After the 30-day trial expires, users must choose one of four subscription plans to continue using it. The four plans available are Simple Start, Essentials, Plus, and Advanced, and each is billed monthly. - Do accountants have to pay for QuickBooks Online? QuickBooks Online Accountant is a free version for professional accountants who have clients who use QuickBooks Online. This provides them with remote access to their clients’ QuickBooks Online accounts. - What do I need to run QuickBooks Online? QuickBooks Online requires an account and a stable internet connection. The device must also have a supported browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, Opera, or Samsung. - Can you use QuickBooks Online for personal use? Although QuickBooks Online is designed for business use, it can also be used for personal finances. The fact that you can use QuickBooks online from multiple devices also makes it a good fit for personal use, especially if you have more than one mobile device. ## QuickBooks Online Popular Comparisons [QuickBooks Enterprise vs QuickBooks Online](https://www.softwareadvice.com/compare/49801-qb-desktop-enterprise/vs/393202-QuickBooks-Online/)[Xero vs QuickBooks Online](https://www.softwareadvice.com/compare/2976-xero/vs/393202-QuickBooks-Online/)[NetSuite vs QuickBooks Online](https://www.softwareadvice.com/compare/25483-netsuite-financials-accounting-software/vs/393202-QuickBooks-Online/)[Sage Construction Suite vs QuickBooks Online](https://www.softwareadvice.com/compare/185440-Sage-Construction-Suite/vs/393202-QuickBooks-Online/)[Sage Intacct vs QuickBooks Online](https://www.softwareadvice.com/compare/1710-intacct-accounting/vs/393202-QuickBooks-Online/)[Sage 50 Accounting vs QuickBooks Online](https://www.softwareadvice.com/compare/393202-QuickBooks-Online/vs/423487-sage-50cloud/)[QuickBooks Online Advanced vs QuickBooks Online](https://www.softwareadvice.com/compare/49805-QuickBooks-Online/vs/393202-QuickBooks-Online/)[Sage Accounting vs QuickBooks Online](https://www.softwareadvice.com/compare/190564-sage-business-cloud-accounting/vs/393202-QuickBooks-Online/)[FreshBooks vs QuickBooks Online](https://www.softwareadvice.com/compare/135928-freshbooks/vs/393202-QuickBooks-Online/)[Wave vs QuickBooks Online](https://www.softwareadvice.com/compare/18767-Wave-Apps/vs/393202-QuickBooks-Online/)[Odoo vs QuickBooks Online](https://www.softwareadvice.com/compare/77019-odoo/vs/393202-QuickBooks-Online/)[SAP Concur vs QuickBooks Online](https://www.softwareadvice.com/compare/393202-QuickBooks-Online/vs/417747-sap-concur/)[TallyPrime vs QuickBooks Online](https://www.softwareadvice.com/compare/17376-tally/vs/393202-QuickBooks-Online/)[Zoho Books vs QuickBooks Online](https://www.softwareadvice.com/compare/392386-zoho-books/vs/393202-QuickBooks-Online/)[Acumatica Cloud ERP vs QuickBooks Online](https://www.softwareadvice.com/compare/24043-acumatica-manufacturing/vs/393202-QuickBooks-Online/)[Multiview ERP vs QuickBooks Online](https://www.softwareadvice.com/compare/1993-multiview-enterprise/vs/393202-QuickBooks-Online/)[Sage 100 vs QuickBooks Online](https://www.softwareadvice.com/compare/219700-sage-100cloud/vs/393202-QuickBooks-Online/)[Zoho Invoice vs QuickBooks Online](https://www.softwareadvice.com/compare/393202-QuickBooks-Online/vs/435103-zoho-invoice/)[SAP Business One vs QuickBooks Online](https://www.softwareadvice.com/compare/262817-sap-business-one/vs/393202-QuickBooks-Online/) [Compare All Alternatives](https://www.softwareadvice.com/product/393202-QuickBooks-Online/alternatives/) Stuck Between Options? Our experts can help you compare QuickBooks Online with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice