# Sparrow Software Reviews, Demo & Pricing - 2026 > Review of Sparrow Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/411792-sparrow --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Sparrow Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Sparrow 2026: Benefits, Features & Pricing Wondering if Sparrow is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Sparrow 5.0 [(4)](https://www.softwareadvice.com/product/411792-sparrow/#reviews) Pricing Starting at ₹9.00 per month ### About Sparrow Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, including customer relationship management (CRM), ticketing, surveys, sentiment analysis, chatbots, and business intelligence within a single solution. Sparrow's unified agent desktop is designed to unify and align data from multiple business systems and functions in a unified view. The integrated ticketing and CRM systems allow agents to escalate interactions to any department as needed in real time, while the digital interaction hub lets businesses create voice- and chatbots that follow pre-configured journey templates to automatically respond to customers. A native mobile app allows users to work from anywhere. Wondering if Sparrow is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Sparrow User Interface ## Popular Sparrow Alternatives Main Product Sparrow 5.0 [(4)](https://www.softwareadvice.com/product/411792-sparrow/#reviews) Ratings Breakdown - 5.0Ease of use - 4.75Value for money - 4.75Customer support - 4.75Functionality Pricing Starting at ₹9.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(264)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 4.12Value for money - 4.02Customer support - 4.23Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price ## Sparrow Pricing and Plans Starting price: ₹9.00 per month Free Trial Free Version Basic ₹9.00 flat rate, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Sparrow Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Sparrow Activity Dashboard Agent Interface AI/Machine Learning Alerts/Escalation Alerts/Notifications API Auto-Dialer Automated Routing Automatic Call Distribution Blended Call Center Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Tracking Call Transfer Campaign Management Chatbot Chat/Messaging Chat Transcript Code-free Development Collaboration Tools Computer Telephony Integration Conferencing Contact Database Contextual Guidance Customer Experience Management Customer History Data Import/Export Email Management Inbound Call Center Intent Recognition Interaction Tracking Knowledge Base Management Live Chat Manual Dialer Monitoring Multi-Channel Communication Multi-Language Natural Language Processing Outbound Call Center Performance Management Performance Metrics Pre-Configured Bot Predictive Dialer Pre-recorded Messages Progressive Dialer Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting & Statistics Sentiment Analysis SMS Messaging Social Media Integration Speech Recognition Speech Synthesis Support Ticket Management Text to Speech Third-Party Integrations Video Conferencing Voice Mail VoIP Connection Workflow Management ## Sparrow User Reviews Overall Rating 5.0 Ratings Breakdown 5 100% 4 0% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 4.8 Customer support 4.8 Functionality 4.8 Have you used Sparrow and would like to share your experience with others? VR Verified Reviewer Computer Software 11-50 employees Used daily for less than 6 months Review source Reviewed February 2021 A reliable and cheap helpdesk integrated with ticketing system 5 It's great working with team- sparrow, they are always there to help me out, even in odd hours Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Its fully integrated Cloud Customer Service Solution (CRM, Ticketing, Survey & Debt Collection) is easy to use, convenient. Cons: its dashboard, i want more customization for my existing requirement Reasons for choosing Sparrow It's new and a startup, who serves heir customers with more passion, and as a startup, I want to help new businesses as well by associating with any of the likely projects they do. Read More VD Vilas D. Verified reviewer Health, Wellness and Fitness 51-200 employees Used daily for less than 2 years Review source Reviewed August 2023 Contact Center Solutions 5 my overall experience is awesome complete worth it as per the cost. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I liked the UI which is user friendly. Omnichannel is available on a single sign on which makes day to day activities ery easy for us. I liked the support here. They are very active. Cons: Although solution is very good, only deployment time was little high. But didn't affected the quality. Reasons for switching to Sparrow Due o price Read More LM Lucia M. Verified reviewer Management Consulting 11-50 employees Used daily for less than 2 years Review source Reviewed April 2024 Why Sparrow Is Great 5 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Thanks to ticketing, I like the ease of customer service. Cons: No bad experiences, Sparrow has been amazing Read More sC santhoshini C. Verified reviewer Hospital & Health Care 201-500 employees Used daily for less than 2 years Review source Reviewed August 2023 Dialer Solution 5 Its quite good ,flexible and costamizible. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It provides detailed call reports and very easy to handle.After sales support is very strong they quickly resolve the issue. Cons: I would love if they will provide services in europe also Reasons for switching to Sparrow For better solutions Read More Showing 1 - 4 of 4 Reviews ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? Our experts can help you compare Sparrow with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice