Sparrow

Sparrow is a productivity suite that combines multiple customer experience tools with a unified agent desktop, including customer relationship management (CRM), ticketing, surveys, sentiment analysis, chatbots, and business intelligence within a single solution. Sparrow's unified agent desktop is designed to unify and align data from multiple business systems and functions in a unified view. The integrated ticketing and CRM systems allow agents to escalate interactions to any department as needed in real time, while the digital interaction hub lets businesses create voice- and chatbots that follow pre-configured journey templates to automatically respond to customers. A native mobile app allows users to work from anywhere.