# Ideagen Mail Manager Software Reviews, Demo & Pricing - 2026 > Review of Ideagen Mail Manager Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/419728-Ideagen-Mail-Manager --- [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / Ideagen Mail Manager Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Ideagen Mail Manager 2026: Benefits, Features & Pricing Wondering if Ideagen Mail Manager is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Ideagen Mail Manager 4.1 [(19)](https://www.softwareadvice.com/product/419728-Ideagen-Mail-Manager/#reviews) Pricing Pricing available upon request ### About Ideagen Mail Manager Mail Manager is an email management tool that helps businesses file and search for emails and attachments within Microsoft Outlook. The tool searches through emails that have been sent by one particular client or project and flags relevant ones, providing filing options as soon as they arrive. The mobile application allows field-based employees to send emails and attach documents, as well as set reminders for various tasks. Wondering if Ideagen Mail Manager is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. ## Ideagen Mail Manager User Interface ## Popular Ideagen Mail Manager Alternatives Main Product Ideagen Mail Manager 4.1 [(19)](https://www.softwareadvice.com/product/419728-Ideagen-Mail-Manager/#reviews) Ratings Breakdown - 4.21Ease of use - 3.89Value for money - 4.06Customer support - 4.16Functionality Pricing Available upon request Get Price Alternative Product [Gmail](https://www.softwareadvice.com/email-marketing/gmail-profile/) 4.8 [(13474)](https://www.softwareadvice.com/email-marketing/gmail-profile/reviews/) Ratings Breakdown - 4.81Ease of use - 4.77Value for money - 4.45Customer support - 4.71Functionality Pricing Available upon request Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(17615)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.59Value for money - 4.27Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Microsoft Outlook](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/) 4.5 [(2479)](https://www.softwareadvice.com/marketing/microsoft-outlook-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.42Value for money - 4.18Customer support - 4.48Functionality Pricing Available upon request Get Price Alternative Product [Microsoft 365](https://www.softwareadvice.com/productivity/microsoft-365-profile/) 4.6 [(14114)](https://www.softwareadvice.com/productivity/microsoft-365-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.34Value for money - 4.26Customer support - 4.61Functionality Pricing Starting at $6.00 per month Get Price Alternative Product [Yahoo Mail](https://www.softwareadvice.com/marketing/yahoo-mail-profile/) 4.2 [(857)](https://www.softwareadvice.com/marketing/yahoo-mail-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.46Value for money - 4.07Customer support - 4.13Functionality Pricing Available upon request Get Price ## Ideagen Mail Manager Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Ideagen Mail Manager Features - Popular features found in Email Management Alerts/Notifications Archiving & Retention Autoresponders Canned Responses Contact Management Data Recovery Email Marketing Email Monitoring Search/Filter Shared Inboxes Signature Management Spam Blocker - More features of Ideagen Mail Manager Collaboration Tools Customizable Fields Drag & Drop Email Tracking Inbox Management Mobile App Real-Time Monitoring Reporting/Analytics Response Management Routing Tagging Third-Party Integrations Workflow Management ## Ideagen Mail Manager Integrations Dropbox Business Integration rated undefined from -1 review Microsoft SharePoint Integration rated undefined from -1 review OneDrive Integration rated undefined from -1 review Procore Integration rated undefined from -1 review ProjectWise Integration rated undefined from -1 review ## Ideagen Mail Manager User Reviews Overall Rating 4.1 Ratings Breakdown 5 68% 4 11% 3 0% 2 0% 1 21% Secondary Ratings Ease of Use 4.2 Value for money 3.9 Customer support 4.1 Functionality 4.2 Have you used Ideagen Mail Manager and would like to share your experience with others? VR Verified Reviewer Architecture & Planning 11-50 employees Used daily for less than 12 months Review source Reviewed July 2025 Seamless transition and very easy to use 5 Switching to Ideagen Mail Manager was a positive experience, with a seamless rollout and strong user adoption despite initial apprehension. The software excels in email organisation and search efficiency, although it falls slightly short compared to its predecessor in terms of broader file search capabilities. Overall, it delivers significant benefits for managing and retrieving email data. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Extremely smooth transition from previous software. Easy for staff to adopt with minimal resistance. Powerful email search functionality. Keeps inboxes organised and clutter-free. Trial phase helped build confidence across the team. Cons: Lacks the ability to search across all project folder files on the server (only searches emails). Only works with Classic Outlook, not New Outlook. Reasons for switching to Ideagen Mail Manager Our Newforma servers were at end-of-life and needed upgrading or replacing Vendor Response Thank you for this excellent feedback! We're thrilled to hear that the transition from your previous software was seamless and that your team adopted Ideagen Mail Manager with minimal resistance. It's wonderful that the trial phase helped build confidence across your organization. Great news about New Outlook - we've now released compatibility for the new version of Outlook and ARM processors! Your account manager can provide details on the update, or you can find information at https://mailmanager.help.ideagen.com/hc/en-gb/. Your point about broader file search capabilities beyond emails is valuable feedback that helps shape our product development. We're continuously enhancing Ideagen Mail Manager's functionality based on insights like yours. Thank you for choosing Ideagen Mail Manager as your solution when moving from Newforma. We're committed to delivering the email organization and search efficiency your team needs! Kind regards, The Ideagen Team Replied February 2026 Read More SP Simon P. Verified reviewer Mechanical or Industrial Engineering 51-200 employees Used daily for less than 2 years Review source Reviewed December 2025 Unique Solution That Solved a Major Problem Effortlessly 5 Mail Manager has been a definite benefit to our company. It helps capture a lot of business and project information transmitted via email, which we otherwise wouldn't have access too. It's certainly helped lower our business risk. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: It solves a huge problem that we have, and didn't know that such a product existed for years. I've not seen anything like it since either, so it's a unique solution. Cons: It would be nice to have the ability to create new spaces within Sharepoint directly via Outlook, rather than having to add it separately. It may also then help reduce the need to run discover file locations so often. Vendor Response Hi SImon, Thank you for this wonderful feedback! It's fantastic to hear that Ideagen Mail Manager has become such a valuable solution for your organization, especially in capturing critical business and project information that helps lower your business risk. Your suggestion about creating new SharePoint spaces directly from Outlook is excellent feedback. We understand how this would streamline your workflow and reduce the need to run discover file locations as frequently. We're always looking for ways to enhance the user experience, and insights like this help shape our product development. If you'd like to discuss this feature request further or share additional ideas, please reach out to your account manager or visit our support portal at https://mailmanager.help.ideagen.com/hc/en-gb/p/support. Thank you for choosing Ideagen Mail Manager and for taking the time to share how it's benefiting your company! Kind regards, The Ideagen Team Replied February 2026 Read More VR Verified Reviewer Architecture & Planning 11-50 employees Used daily for more than 2 years Review source Reviewed August 2025 Unable to cancel or reduce the seats. 1 Ratings Breakdown 4 Ease of use 2 Value for money 1 Customer support 4 Functionality Pros: The principal loved it to organize the emails and file them to the server by projects and personal filing space. Cons: Customer servier is not good. They ask you to lock into 2 years contract and is very unflexable when the team shrinks and when need to reduce seats. The terms and conditions are very unfrendly and preditor like. Vendor Response Thank you for taking the time to share your feedback. We're glad to hear that Ideagen Mail Manager has been valuable for organizing emails and filing them by projects and personal space - that's exactly what we designed it to do! Regarding contract terms and seat adjustments, your account manager is best positioned to discuss your specific situation and explore available options. Please reach out to them directly to have this conversation about your current needs. We appreciate your feedback about the customer service experience and will use it to continue improving. Kind regards, The Ideagen Team Replied February 2026 Read More VR Verified Reviewer Civil Engineering 51-200 employees Used daily for less than 12 months Review source Reviewed December 2025 Easy to use and excellent company to work with! 5 The team at Ideagen made the sales and on-boarding experience a breeze. Their support team is very helpful, as well. Overall, we've had a very good experience with Mail Manager. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Mail Manager gave us an easy way to export emails from Outlook into our project folders. This helps us keep project related data together in one place and makes searching for information much easier! Cons: While they're working on a release date, the lack of support for the new version of Outlook is keeping our users from using it and the web version. Vendor Response Thank you for this excellent feedback! We're thrilled to hear that Ideagen Mail Manager is helping you keep project data organized and making information searches much easier. It's wonderful to know our sales, onboarding, and support teams have provided such a positive experience. Great news about new Outlook support - we've released compatibility for the new version of Outlook and ARM processors! Your account manager can provide details on the update, or you can find information through our support portal at https://mailmanager.help.ideagen.com/hc/en-gb. This should resolve the access issues your users were experiencing. Thank you for choosing Ideagen Mail Manager. Kind regards, The Ideagen Team Replied February 2026 Read More TA Tom A. Verified reviewer Legal Services 2-10 employees Used daily for less than 2 years Review source Reviewed April 2025 The perfect fit for our custom 365 solution 5 We were exploring options for a case management system for our in house team, and all the major providers seemed too overkill for our needs. We decided to go with a Sharepoint solution, with Oneplace used to integrate our emails into the Sharepoint file structure. This required some initial legwork, but now the system works for us. Oneplace plays a big part in that. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Oneplace allows us to save emails easily from Outlook straight into our case management system (we are a stretched in house team). Oneplace does not require any upkeep or admin. I have not changed its configuration in many months. Cons: It can occasionally be a little slow to load our Sharepoint file structure. It also lacks the ability to save emails and attachments simultaneously as separate files. Vendor Response Thank you for this wonderful feedback, Tom! We're delighted to hear that Ideagen Mail Manager has become such an integral part of your custom SharePoint solution and is working so well for your in-house legal team. It's great that the system requires minimal upkeep and admin - that's exactly the efficiency we aim to deliver. Your point about loading speeds for SharePoint file structures and the ability to save emails and attachments simultaneously as separate files is valuable feedback that helps shape our product development. We're pleased that our solution gave you the email integration you needed without the unnecessary complexity of traditional case management systems. Thank you for choosing Ideagen Mail Manager! Kind regards, The Ideagen Team Replied February 2026 Read More VR Verified Reviewer Government Administration 11-50 employees Used daily for less than 2 years Review source Reviewed January 2025 Valuable software to help with integrating SharePoint into your environment 5 I've had a positive experience both with the software and support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: OnePlace is great at providing additional integration features for MS Office and SharePoint. We use the OnePlace Mail Outlook add-in every day to manage uploading emails to SharePoint. The few times i've had to deal with support I have found them responsive and easy to deal with. The platform is also flexible and can be easily adapted to your environment. Cons: Some of the features in OnePlaceMail could be improved. The upload feature works very well but the ability to browse emails stored in SharePoint from within Outlook is not well implemented, rather than allowing you to browse using Outlook natively, it simply opens OnePlace within the Outlook window which reduces usability. Not a deal breaker by anymeans but could be a killer feature for us if implementation were better. We also at times experience a bug where the OnePlaceMail add-in stops working. This requires us to delete the OnePlaceMail config file for the Outlook add-in to work. A minor issue that is infrequent and easy to fix. Vendor Response Thank you for this excellent feedback! We're thrilled to hear that Ideagen Mail Manager has become an essential daily tool for managing email uploads to SharePoint in your government organization. It's wonderful that you've found our support team responsive and easy to work with, and that the platform's flexibility adapts well to your environment. Your insights about browsing emails stored in SharePoint from within Outlook are valuable feedback for our product development team. We appreciate you sharing this enhancement idea along with the workaround for the config file issue - this helps us prioritize improvements. Thank you for choosing Ideagen Mail Manager and for taking the time to share your positive experience with both the software and our support team! Kind regards, The Ideagen Team Replied February 2026 Read More MM Maria M. Verified reviewer Construction 11-50 employees Used daily for less than 2 years Review source Reviewed October 2024 Mail Manager is outdated and the customer service is awful 1 The software does not work and their customer service is awful. We have many employees who are unable to use this software. We asked to cancel as we are paying for a service we cannot use and they have auto-renewed into another 2-year term. Definitely do choose mail manager. There are many other companies you can use! Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Nothing it didn't work for so many of the employees Cons: The software does not work and their customer service is awful. We have many employees who are unable to use this software. We asked to cancel as we are paying for a service we cannot use and they have auto-renewed into another 2-year term. Definitely do choose mail manager. There are many other companies you can use! Vendor Response Thank you for taking the time to share your feedback. We're sorry to hear about the challenges you experienced with Ideagen Mail Manager. Customer satisfaction is paramount to us, and since your review, we've made significant improvements to our customer support capabilities and continue to enhance the software based on feedback like yours. Our team is always ready to help ensure the solution works effectively for your organization. If you're still experiencing challenges with functionality or have outstanding concerns regarding contract terms, please reach out to your account manager or submit a support ticket through our online portal at https://mailmanager.help.ideagen.com/hc/en-gb/p/support. Self-help documentation is also available at https://mailmanager.help.ideagen.com/hc/en-gb. We're committed to delivering the reliable service and support you deserve. Kind regards, The Ideagen Team Replied February 2026 Read More VR Verified Reviewer Construction 51-200 employees Used daily for less than 12 months Review source Reviewed November 2023 seamless filing for cross user coordination 5 good, used by many in the company and solves difficulty of organisation. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: once set up, filing emails is quick and easy Cons: set up can be difficult with sharepoint. Vendor Response Thank you for this great feedback! We're delighted to hear that Ideagen Mail Manager has made email filing quick and easy for your construction team, and that it's helping solve organization challenges across your company. Since your review, we've continued enhancing our implementation resources and support to make setup even smoother. If you or your team need any assistance optimizing your configuration, our support team at https://mailmanager.help.ideagen.com/hc/en-gb/ is always ready to help. Thank you for choosing Ideagen Mail Manager for your cross-user coordination needs! Kind regards, The Ideagen Team Replied February 2026 Read More CS Christine S. Verified reviewer Architecture & Planning 2-10 employees Used daily for free trial Review source Reviewed July 2019 Product Analyzer 5 Working with the two gentlemen I did, setting up Mail Manager was easy. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The ease of storing emails, keeping exchange server clean, It's AI ability to not keep duplicates when two or more people save the same email thread. It's ability to keep just one. The search features to help find an email(s) related to a specific topic. The list goes on. This software is absolutely amazing Cons: Can't say I really found anything negative about it yet. Reasons for choosing Ideagen Mail Manager One Drive, Office 365 need some work. Not very friendly, not really shareable with outside sources. One Drive, Sharepoint and 365 need to make things more user friendly. Reasons for switching to Ideagen Mail Manager We have been storing our emails as PST's on our server, but 2 or more of us could be storing the same email, same attachments, each in our own PST folder. That was using up a lot of space. This software will take the multiple emails and just keep one that is accessable to all. Vendor Response Thank you for this wonderful feedback, Christine! We're thrilled to hear that Ideagen Mail Manager has been such a positive solution for your architecture firm. It's fantastic that you've experienced the benefits of our duplicate email management, search functionality, and the ability to keep your Exchange server clean while making emails accessible to your entire team. We're particularly pleased that the setup process with our team was smooth. Since your review, we've continued enhancing our support capabilities and self-help resources, all available on our Ideagen Luminate portal at https://mailmanager.help.ideagen.com/hc/en-gb. Thank you for choosing Mail Manager and for taking the time to share such detailed, positive feedback about your experience! Kind regards, The Ideagen Team Replied February 2026 Read More LM Lorena M. Verified reviewer Financial Services 5001-10000 employees Used daily for more than 2 years Review source Reviewed May 2021 WTW OPS Support 5 OnePlaceMail is one of the best selling points of OPS. Almost all of the special functions are in this add-in. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: All of its features, from OPS Mail to OPS Docs -Easy maintenance -Seamless transition between old SP and SPO platform -Easy upload and management of metadata -Client application add-in is very useful and functional (i.e. Save to SharePoint, Send and save, Insert attachment or links, etc.) -Language recognition (special characters) Cons: \-Sometimes configuration takes longer to take effect after initial installation. Reasons for choosing Ideagen Mail Manager User friendly and more functionality. Vendor Response Lorena, thank you for such a positive review! We are always looking to improve and customer feedback always takes priority - thank you for your comments. 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