--- title: "Fathom Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Fathom. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Fathom is a good fit for you!" source_url: "https://www.softwareadvice.com/product/423207-Fathom/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / [Fathom](https://www.softwareadvice.com/product/423207-Fathom/) / Fathom Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/423207-Fathom/) Reviews [Alternatives](https://www.softwareadvice.com/product/423207-Fathom/alternatives/) # Fathom User Reviews ## Reviews summary - Overall rating: 5.0/5 - Total reviews: 837 ### Secondary ratings - Ease of use: 5.0/5 - Customer support: 5.0/5 - Value for money: 4.9/5 - Functionality: 4.9/5 ### Rating distribution - 5 stars: 810 reviews (97%) - 4 stars: 26 reviews (3%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - You can use it in any video meeting (Google, Zoom, Teams, etc.), and it's better than the built-in Google Gemini notetaker (as of the time of writing). - It accurately breaks down any frustrations, pain points, or open items and allows me to review with ease for after action items as well as share information with my team. - It helps improve the efficiency of meetings by providing incredibly accurate meeting notes, highlights, actions and shares them with all attendees after the event. ### Most mentioned cons - This restriction can be frustrating for teams that conduct a mix of remote and in-person collaboration, as they must rely on alternative methods for manual note-taking outside virtual settings. - It does not always get everything exactly right, especially if people are talking over each other or using specific names and terms. - No Mobile App for In-Person Meetings – We sometimes record in-person conversations, and the lack of a mobile app means we currently need to find a workaround. ## Fathom customer reviews Showing reviews 1-25 of 837 (page 1). ### Accurate AI summaries that save me hours every week - Overall rating: 5/5 - Reviewer: Samir A. - Industry: Accounting - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Before Fathom I took notes by hand during client calls and often missed details or action items. Now every call is recorded, summarised and searchable. I can go back to exactly what a client said about a deadline or a number, and my follow-up emails go out the same day. As a solo consultant this gives me back hours each week and makes me look more organised to clients. #### Ratings breakdown - Ease of use: 5/5 #### Pros I run a small accounting and finance systems consultancy and use Fathom on every client and prospect call. The AI summary and action items are accurate, so I no longer take notes during calls and can focus on the client. The Claude integration is the standout for me: I pull meeting transcripts and summaries straight into Claude to write follow-ups and debriefs. The newer bot-free capture, Live Meeting Summary and Ask Fathom across all my meetings have saved me real time each week. #### Cons On Google Meet, capture does not always start on its own, so I sometimes have to click Start Capture when the call begins. Long calls can also take 30 to 45 minutes to appear after the meeting ends. These are small issues compared with the time Fathom saves me. --- ### Interfaz intuitiva y unión automática a reuniones que optimizan mi flujo de trabajo - Overall rating: 5/5 - Reviewer: Diego S. - Industry: Accounting - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered El mayor problema que he tenido por estar todo el tiempo en reuniones es recordar los acuerdos y los compromisos de cada una. Contar con una IA que me permita hacer la bajada de esos puntos me ha ayudado a optimizar mi flujo de trabajo y a no perder de vista lo que se definió. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Una de las cosas que más me gustan es que me avise sobre mis reuniones y que pueda unirse automáticamente a ellas. La interfaz de escritorio es bastante intuitiva y me permite saber en todo momento cuándo es mi siguiente reunión y con quién. Además, la integración con el MCP de Claude me ha ayudado a mejorar mi flujo de trabajo y hacerlo más ameno, ya que no tengo que copiar las transcripciones: se leen automáticamente y puedo dar contexto sobre los temas que se fueron tratando durante la conversación. #### Cons No hay nada que realmente me disguste. Estoy muy conforme con todas las funcionalidades que ofrece. --- ### It Just Works—Great Experience Overall - Overall rating: 5/5 - Reviewer: Javier G. - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Recording the video calls, and their transcriptions. #### Ratings breakdown - Ease of use: 5/5 #### Pros What I like most about it is that it just works great. #### Cons The UI is not great. It's ok, which is good enough. --- ### Mandatory Smart Assistance - Overall rating: 5/5 - Reviewer: Yurii B. - Industry: Computer Software - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Summarise, action plan, no need for 100% of focus on crowded meetings. #### Ratings breakdown - Ease of use: 5/5 #### Pros Free, automatically join, provide summaries, don't delete video. #### Cons Can't download video. All the rest is best! --- ### Very practical and super useful: makes work and team communication easier - Overall rating: 5/5 - Reviewer: Mirna L. - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered It helps me review workflows and follow up on tasks or assignments, both mine and the team’s. It also helps me review agreements and commitments so that nothing discussed in meetings is forgotten. #### Ratings breakdown - Ease of use: 5/5 #### Pros Very practical, with lots of features that make it easier to work and communicate with the team. #### Cons There’s nothing I dislike about Fathom; it’s a super useful and genuinely practical tool. --- ### Accurate Summary and Detailed Recordings: A Comprehensive App for Workflow - Overall rating: 5/5 - Reviewer: Dianel M. - Industry: Telecommunications - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered The time spent drafting the summary, without missing details, the accuracy complemented by the session video, and the translation add real value to my daily work. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros The summary submission is very accurate, and the ability to view the recording in full detail is great. #### Cons Nothing yet. I think it’s a complete app that helps us with our workflow. --- ### Clear Call Recordings and Neat Notes for Easy Sharing - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: less than 1 year · monthly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered I have no problems #### Ratings breakdown - Ease of use: 5/5 #### Pros It records the whole conversation clearly and then organizes it neatly for me to add to a google doc and share with the rest of the people on the call. #### Cons As of right now, nothing! It is easy to use. --- ### Best Meeting Note Taker - Overall rating: 5/5 - Reviewer: Cynthia O. - Industry: Design - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Fathom has been so good if not perfect because it is easy to set up, to use and it makes meetings easier to manage without taking notes all the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how it monitors my meetings and it is always available to join my meetings. I love how it records meetings and creates summaries automatically. It also saves time and makes it easy for me to keep track of important points. My holy grail. #### Cons I dislike that the transcripts can be wrong and need corrections which takes time, especially when accents are difficult to recognize. --- ### Makes meetings way easier to keep up with - Overall rating: 4/5 - Reviewer: OfficeOps W. - Industry: Events Services - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Fathom has saved me a lot of time and made meetings easier to keep up with. I can stay focused on the conversation and still have notes to look back on later. It is not completely hands-off, but it does most of the annoying part for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Fathom makes it a lot easier to actually pay attention during meetings instead of trying to listen, talk, and take notes at the same time. The summaries are usually solid, and I like being able to go back and find the part of the conversation I need without rewatching the whole thing. It is also really helpful for keeping track of follow-ups and action items. #### Cons It does not always get everything exactly right, especially if people are talking over each other or using specific names and terms. I still have to look over the notes before I send them to anyone. Sometimes the summary is a little more detailed than I need too. --- ### Incredible free plan - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I am very, very glad with this software. From all the meeting notetaker softwares that keep popping up, this is by far the one with the most robust free plan. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The free plan is super-robust!!! As a small business owner, this is my top priority. Plus, their support for all their customers, even the free plan, is incredible. #### Cons There are some bugs in terms of sharing recordings and granting access. For myself, it's not something I usually care about, but if you're working with a team, be aware that it takes a learning curve. --- ### Project Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Program Development - Company size: 2-10 employees As a project manager, the use of Fathom has alleviated the burden of administrative tasks after meetings, saving significant time each week. The software could benefit from features that connect discussions across multiple meetings for better context. Full review available after login on Software Advice --- ### Founder and Managing Director - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Hospital & Health Care - Company size: 2-10 employees As the managing director, the reviewer appreciates how Fathom captures every detail from meetings, allowing for complete focus during discussions. The ability to share recaps quickly with the team enhances communication and decision-making processes. Full review available after login on Software Advice --- ### VP, Sales - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 11-50 employees The ease of setup and operation of Fathom makes it a valuable tool for sales roles, allowing users to engage fully in conversations. While the summaries may lack detail in some cases, the ability to revisit transcripts and share key moments with teams enhances collaboration and coaching. Full review available after login on Software Advice --- ### Billing Specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Health, Wellness and Fitness - Company size: 2-10 employees The reviewer appreciates the ease of accessing specific information from recorded meetings, which streamlines their work process. They noted that the video dimming feature and the pause button's placement could be improved for a better user experience. Full review available after login on Software Advice --- ### Project Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Marketing and Advertising - Company size: 2-10 employees The integration of AI note-taking with video meeting summaries is impressive and enhances workflow efficiency. Users must log in as external participants, which is necessary for the software's operation. Full review available after login on Software Advice --- ### Owner, President & CEO - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 2-10 employees The user finds Fathom easy to start with due to its clear instructions and appreciates its role in coaching by providing transcriptions and actionable insights. The ability to summarize meetings and identify key points enhances team communication. Full review available after login on Software Advice --- ### Solutions Architect - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: Self-Employed As an independent consultant, the reviewer found Fathom invaluable for documenting client meetings, allowing for better preparation of follow-ups. The tool captures key decisions and action items, although some nuances may require checking the full transcript. Full review available after login on Software Advice --- ### Sales Coordinator - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 51-200 employees The reviewer appreciates the actionable feedback for improving sales calls, indicating a positive experience with the tool. They noted a challenge with the software's ability to understand subtext, which could impact its utility. Full review available after login on Software Advice --- ### Director of Tutoring - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Higher Education - Company size: 51-200 employees The implementation of Fathom has resolved multiple challenges related to documentation and recording management for a large team. Despite its benefits, there are occasional connectivity issues that prevent it from automatically joining Zoom meetings. Full review available after login on Software Advice --- ### Head of Growth - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 2-10 employees The tool simplifies meeting management by automatically recording and summarizing discussions, which aids in tracking action items. An integration feature with custom CRMs would enhance its functionality by allowing seamless syncing of meeting data. Full review available after login on Software Advice --- ### Delivery Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Accounting - Company size: 501-1000 employees The user finds the software easy to use and appreciates its effective capture capabilities, which streamline the call process. The 'Ask Fathom' feature is particularly helpful for quickly retrieving project information. Full review available after login on Software Advice --- ### Senior Tech Recruiter - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Staffing and Recruiting - Company size: 51-200 employees As a recruiter, the reviewer finds Fathom invaluable for managing interviews, thanks to its automatic recording and note generation features. The intuitive interface and organized storage within the platform enhance usability, although the AI notetaker's visibility in calls is a drawback for Windows users. Full review available after login on Software Advice --- ### Senior software engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer Software - Company size: 2-10 employees As a developer, the software is valuable for tracking meetings with stakeholders, providing clear summaries and actionable items. The integration with Microsoft Teams has a limitation that requires sending a bot. Full review available after login on Software Advice --- ### Founder - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Marketing and Advertising - Company size: 2-10 employees The reviewer is very satisfied with the software, particularly the AI feature that they have integrated into their LLM for better performance. They noted that transferring their account to a new email was a bit time-consuming but ultimately successful. Full review available after login on Software Advice --- ### Account Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: E-Learning - Company size: 11-50 employees The user finds Fathom to be the best notetaker, appreciating its ability to capture and organize meeting details effectively. While it enhances note-taking, it may occasionally add unnecessary tasks to the user's to-do list. Full review available after login on Software Advice ---