--- title: "Fathom Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Fathom. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Fathom is a good fit for you!" source_url: "https://www.softwareadvice.com/product/423207-Fathom/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / [Fathom](https://www.softwareadvice.com/product/423207-Fathom/) / Fathom Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/423207-Fathom/) Reviews [Alternatives](https://www.softwareadvice.com/product/423207-Fathom/alternatives/) # Fathom User Reviews ## Reviews summary - Overall rating: 5.0/5 - Total reviews: 809 ### Secondary ratings - Ease of use: 5.0/5 - Customer support: 5.0/5 - Value for money: 4.9/5 - Functionality: 4.9/5 ### Rating distribution - 5 stars: 782 reviews (97%) - 4 stars: 26 reviews (3%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (0%) ### Most mentioned pros - You can use it in any video meeting (Google, Zoom, Teams, etc.), and it's better than the built-in Google Gemini notetaker (as of the time of writing). - This provides invaluable information for me in sales, enabling me to fully engage in technical client discussions without the distraction of taking detailed notes. - The note-taking ability, the way it so incredibly helpfully and accurately parses out what was discussed into logical segments, and provides the key takeaways into a way not just that I can easily read, but helps me remember what happened, especially in a long and involved meeting. ### Most mentioned cons - This restriction can be frustrating for teams that conduct a mix of remote and in-person collaboration, as they must rely on alternative methods for manual note-taking outside virtual settings. - It does not always get everything exactly right, especially if people are talking over each other or using specific names and terms. - No Mobile App for In-Person Meetings – We sometimes record in-person conversations, and the lack of a mobile app means we currently need to find a workaround. ## Fathom customer reviews Showing reviews 1-25 of 809 (page 1). ### Fathom is good but requires extra work - Overall rating: 4/5 - Reviewer: Jesse K. - Verified reviewer: Yes - Industry: Media Production - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fathom is a good tool and does it's job well. After using it for about a year I'm looking forward to use native video recording and summary options. Most video call software has this built in now, which makes one less tool to manage. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Fathom is a simple app to install and seamlessly integrates with most video call software. It provides a decent summary and interface to review calls. #### Cons It became another app to open and manage. It alerted me often than my calendar or video call apps, and it was a secondary layer I had to worry about. --- ### Fathom-able - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was able to articulate in a readable but detailed style #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Call Quality and Feature: Very accurate in capturing relevant information and easy to follow—great communication! #### Cons There is no app version of this AI Notetaker. An app version would make it easier to record in-person meetings without a PC present #### Reasons for switching to Fathom The accuracy level was higher in Fathom than Otter.ai --- ### Used Fathom for over 2 years and still love it! - Overall rating: 5/5 - Reviewer: Viktoriya S. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fathom has been an instrumental part the workflow for myself and a wider team for over 2 years now. I like the new tools and improvements and an option to use it for free as well as having paid options. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using Fathom for over 2years now and still find it great! The new addition I tend to use a lot is shareable playlists of highlights. Playlists let you save highlights from calls into organized collections that are easily sharable. This becomes very useful when keeping feedback across multiple meetings organized. I also use call transcripts as input into other AI analyzers and report builders. #### Cons Then only things i would like to change at this point is to have an option to minimize the Fathom icon on the Team call. It takes too much space on screen #### Reasons for switching to Fathom Fathom is much easier and more intuitive to use. I like the instant call summary and the quality of recorded calls and option to tag others. --- ### A Total Game-Changer for Meetings - Overall rating: 5/5 - Reviewer: Brad P. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Fathom has completely changed how we handle meetings—for the better. From the moment we started our trial, we were impressed by how intuitive and genuinely helpful the platform is. It captures everything we need, organizes it intelligently, and saves us hours in post-meeting follow-ups. While we knew we were giving up a couple features like audio uploads and mobile capture, the benefits far outweighed those limitations. The summaries, action items, and ability to search or chat with past meetings are incredibly valuable. We now use it for every meeting and honestly can’t imagine going back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smarter Than Just a Transcript – Fathom doesn’t just record words—it understands them. The summaries and action items feel like they came from someone who was paying close attention, not just an AI tool. •Real-Time Highlighting – The in-meeting widget lets us tag key moments on the fly, which is super helpful when we want to revisit important parts of the conversation later without scrubbing through the whole video. •Video Recording on Google Meet – Unlike our old tool, Fathom gives us full video recordings, not just screenshots. That’s huge for capturing nuance and revisiting tone or facial expressions. •Unlimited Meeting Minutes – No usage limits means we can record every meeting, no matter how long or how many. It’s one less thing to worry about. •Post-Call Follow-Ups Done for You – Automatically generated recaps and next steps save us tons of time and make it easier to keep everyone aligned after meetings. •Searchable + Chat-Friendly – The ability to chat with a transcript to find what someone said or what was decided is next-level helpful. •Effortless Setup with the Web Extension – The browser extension makes launching Fathom during Google Meet calls incredibly easy. One click and we’re ready to go. #### Cons •No Audio Uploads (Yet) – Coming from a tool that allowed us to upload pre-recorded audio for transcription, this was something we had to give up. Fathom is focused on live meetings right now. •No Mobile App for In-Person Meetings – We sometimes record in-person conversations, and the lack of a mobile app means we currently need to find a workaround. That said, we’ve heard this is on their roadmap. •Limited CRM Integration Options – We use Go High Level (GHL), which Fathom doesn’t integrate with at the moment. However, we’ve been invited to the open API beta, so we’re hopeful that’s coming soon. #### Reasons for switching to Fathom We switched from Otter because Fathom offers smarter summaries, clearer action items, and full video recording—features that made an immediate difference in how we run and review meetings. --- ### More than a note taker - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Simple, easy, not overbearing. Doesn't try to be more than it's set out to be. AI functions work well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best is it's a set and forget. Once established and linked to my zoom and outlook calendar, even unscheduled meetings are easy to automatically record. AI function to search meetings is great as well. #### Cons Haven't had any issues so far. One thing that would be nice is the ability to customize what our page looks like. #### Reasons for switching to Fathom I like fathom more than I like loom. Easier to review and find points in the conversation or highlights. --- ### The AI Assistant Every Busy Professional Needs - Overall rating: 5/5 - Reviewer: Kelly M. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It captures key moments, auto-generates notes with shocking accuracy, and organizes everything so I can stay present in the conversation without worrying about missing a detail. The fact that it’s intuitive, seamless, and integrates so well into my daily work has made it a 10/10 experience. From client calls to investor meetings, Fathom helps me stay focused, move faster, and make smarter decisions. I’ve already recommended it to colleagues, and I’ll continue to do so. This tool is a game-changer. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Fathom is hands-down one of the smartest tools I’ve added to my workflow. As a founder managing multiple priorities, I’m constantly on Zoom calls — and Fathom feels like the team member I didn’t know I needed. #### Cons There’s honestly very little to critique — the product delivers on its promise. If I had to mention something, it would be the occasional delay in syncing or organizing call summaries when internet connection is spotty. It’s a minor issue, but in fast-paced workflows, real-time reliability is key. That said, the Fathom team seems responsive and constantly improving, which gives me confidence in its evolution. #### Reasons for switching to Fathom I switched from Otter.ai to Fathom because I needed a more seamless and integrated experience specifically designed for live calls, not just passive transcription. Fathom feels purpose-built for action: it highlights key moments in real time, automatically organizes notes by topic, and integrates effortlessly with Zoom without needing extra setup. Compared to Otter.ai, Fathom feels faster, more intuitive, and better aligned with the pace and demands of a modern, multitasking workday. It’s not just capturing conversations — it’s actively enhancing them. --- ### the best notetaker in town - Overall rating: 5/5 - Reviewer: shubham j. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it has been great. I have solely started to rely on Fathom for most of my meetings as the notetaker #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The quick action items that are emailed to every member after the call and that you can ask questions and it answers from the meeting summary #### Cons I need to think about it seriously. There aren't any downsides or improvements that I can think of #### Reasons for switching to Fathom it was not as competent as Fathom. Erros in taking meeting notes and no post action items email --- ### Best AI notetaker I've used so far - Overall rating: 5/5 - Reviewer: Heidi G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that I can flag items to review during a call and it'll back track to the start of that portion of the conversation. This has been most useful in cross team meetings where we cover many topics, some that aren't related to my work. Sometimes people talk for minutes about a subject I think is unrelated and then mention my team as a possible collaborator. I can then mark it and come back later to get the full details. I also like they they bucket all my questions so I can quickly see all the answers I need at the end of the call. Also having each bullet point link to the exact timing in the video is very useful. I've used it daily since downloading it and it's very simple to use out of the box. #### Cons I don't love that the notetaker is present like a guest in the Zoom. I used Limitless before and would verbally ask if it was okay to record, which added a layer but it somehow felt less invasive. Having the notetaker there always reminds people that I'm recording as it's a black square, and multiple times folks have said something about it. Enough so that I don't use it in half of my meetings. #### Reasons for switching to Fathom Limitless by Rewind wouldn't automatically stop recording at the end of a meeting, often times acting as a hot mic and recording personal conversations into my meetings. Also i'd take the full transcript and have to add it to my LLM, I like how Fathom has Ask Fathom built in. --- ### The Ultimate Time-Saving AI Note Taker. - Overall rating: 5/5 - Reviewer: Eric H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered I've tried many AI note-taking tools, and Fathom stands out as the most effective one I've used. The onboarding process was straightforward, and the meeting notes it produces are both meaningful and actionable. What I value most is the ability to customize summaries for different situations and the easy export options to Notion, Google Docs, task managers, and email. Fathom has saved me significant time while improving the quality of my meeting documentation. It delivers on its promise of providing streamlined, functional AI note-taking that integrates well with my existing workflow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Impressive onboarding experience. Excellent meeting notes with customizable summaries tailored to the use case. Various export options (Notion, Docs, Tasks, email). User-friendly and functional interface. #### Cons It would be beneficial to have export options for Action Items into Jira and Linear. #### Reasons for switching to Fathom Fathom is better at transcription, integration is better, and has more features. --- ### Great notetaker app--must try! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Market Research - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Very easy to use, captures essential information, doesn't have the problems joining meetings that some do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Fathom does a great job of summarizing meetings with an action item list at the top and details below. It's saving us huge amounts of time. #### Cons Not much--I've tried multiple notetakers--otter.ai, fireflies.ai-- and Fathom is the best of the bunch. #### Reasons for switching to Fathom Cost and output were better with Fathom. Plus sometimes one of the other tools wouldn't join a meeting. --- ### Best AI notetaking app - Overall rating: 5/5 - Reviewer: Raquel F. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered It's been super helpful for incredible accurate summary of my meetings. Also super easy to find a specific piece of information in a meeting I conducted. I have also tested other AI note taking apps but Fathom gives me (by far) the most accurate and organized summaries for my meetings. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The summaries are very accurate and well organized #### Cons nothing, I'm really enjoying using the product #### Reasons for switching to Fathom accuracy and organization are lacking in otter. And otter has a limit of minutes in the meeting it records --- ### A Game-Changer for Meetings - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Fathom has become one of my favorite productivity tools. It’s reliable, accurate, and takes a lot of pressure off during client and team meetings. I no longer worry about missing details — everything is neatly transcribed and summarized. It’s a must-have for anyone who manages multiple projects or meetings in a day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fathom makes meetings so much easier to manage. I love how accurately it captures conversations, even when people speak fast or have different accents. The summaries are spot-on and save me a lot of time in writing notes. The interface feels clean and intuitive, and it’s simple enough that everyone on the team can use it without much learning curve. #### Cons Occasionally, there’s a slight delay in syncing the recordings, especially right after a long meeting. Also, I wish there were more options to customize the summary format or highlight key takeaways automatically. But these are minor things compared to how well the core features wor --- ### Simple, worryfree, and accurate - Overall rating: 5/5 - Reviewer: Paul K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Fathom tracks outcomes of meetings with vendors and clients. It accurately breaks down any frustrations, pain points, or open items and allows me to review with ease for after action items as well as share information with my team. It especially allows me to just focus on the conversation and what is being said. This is especially nice with Clients who want to feel heard and not just watch you type throughout the meeting as you take notes lest you forget something critical to them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fathom seamlessly integrates with my Teams meetings and automatically joins in, records everything, and then provides me a detailed synopsis that allows me to highlight any point, review any outstanding tasks, or even simply just click a button and it will send the recap to everyone who was on the call. It makes note taking, To-Do Lists, and everything else much simpler. Unscheduled meetings can easily be joined by copying the meeting link to Fathom on your desktop. I'm sure it can do much more I just haven't explored every available feature. Setup was easy with a simple link that automatically downloaded and integrated into my existing meeting schedule. I have used it for every meeting, even simple ones to make sure I never miss a task or note. No reasons to call Customer Support yet but I am sure they are just as amazing as their product since it really seems like they have taken customer feedback and tailored their product to exactly what we need. #### Cons No issues so far. Sometimes I do not like the Fathom hotbar on my screen when trying to screen share but it is easily minimized in 2 clicks. --- ### The Most Intuitive Clear Precise Notetaker Out There!! - Overall rating: 5/5 - Reviewer: Holly P. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Before during a Zoom meeting, I would have to have a pen and paper with me and ask the person to "hold on...what was that again?" "Sorry I can't write that fast, please repeat" etc. With Fathom, I just talk and they talk and it's all organized and written out for me when we finish. I also used to have a hard time deciphering what the next steps were from my scribbles taken during the meeting. Fathom determines the action items for me! AND for the attendees! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fathom is super user friendly and the integrations with the video conferencing software is flawless. The control over how the reports are structured are very customizable. The look, functionality and results are second to none in my opinion. I also appreciate that I can program it to auto join so I dont need to remember to also add my notetaker. The calendar reminders really help me not miss a meeting. Plus you can launch the whole thing from your Fathom without needing to also open the video conferencing software. So easy! #### Cons I really haven't run into any issues! I guess my only request would be an ability to re-name the meeting before or during it vs after the recording is complete. Like if I could just click on the mini desktop control widget and change "Impromptu Zoom Meeting" to the actual title or topic that would be great! Right now I have to go into the recording review page after to re-name it. --- ### EASY and AMAZING results! - Overall rating: 5/5 - Reviewer: Lisa G. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I've seen other notetakers in Zoom meetings before and was even a coaching client of someone who used the Zoom AI meeting summery...when it came I wasn't impressed so thought they were all the same. But the glowing referral of someone I follow made me check out Fathom and I'm tickled pink with the use of it and my easily readable and task oriented notes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was sent a link by a friend, clicked it, easily integrated it with Zoom and used Fathom within 30 minutes of me even hearing about. EASY PEASY is my answer to everything! #### Cons Honestly, so far in my using it, NO CONS. I only have great things to say about Fathom using it for a little less than a month now. --- ### Fathom has been a gamechanger - Overall rating: 5/5 - Reviewer: Levi Y. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Fathom has seriously changed the game for me. Before using it, I’d finish a Zoom call and either scramble to take notes during the meeting or try to remember key details afterward—neither of which worked all that well. Now, with Fathom automatically generating transcripts and summaries, I can stay fully present in meetings and know that everything’s being captured accurately. One of the biggest problems Fathom solves for me is keeping track of important conversations. I love that I can search through transcripts, find exactly what was said, and even jump straight to that moment in the Zoom recording. It saves me from having to dig through messy notes or rewatch entire meetings just to find one answer. It’s also a huge help when I need to follow up with someone or recap a meeting later on. It’s streamlined my workflow, reduced stress, and honestly just made me more effective. Super grateful for it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using Fathom for a while now, and I absolutely love it. One of my favorite features is how easy it is to look back at the transcripts from my Zoom calls—being able to quickly review what was said is a total game-changer. Plus, the fact that I can jump straight to the video from any point in the transcript makes follow-ups so much smoother. It saves me tons of time and helps me stay organized. Highly recommend! #### Cons I am yet to see something that I dont like about this software! Its great. --- ### *THE* Superior Note-taking Assistant — look no further - Overall rating: 5/5 - Reviewer: Cory M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Fathom has been amazing! I often times go back to review my videos on sales calls so I can see how I can improve. Having the videos for playback is really useful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Fathom is there for me if I miss anything in my meetings. I rest assured that my handy-dandy notetaker was there and I can go back, review the key takeways, notes, transcript, or even playback the video for more clarity if needed. Additionally, some of my other favorite features are that it keeps the Chat, so any comments or links I may have missed or need to go back to, I can. Ask Fathom Al is also another fantastic feature if I'm unable to quickly find something — I can just ask! Flippin brilliant! The only thing I've found challenging with Fathom was being unable to update my email address in my account settings. I had to reach out to the company, which they were very helpful and successful in doing! Fathom is transcribing, hosting and giving me summaries of my calls. Ensuring that I can go back and retrieve the necessary information I need, while I focus on the meeting and the people on the call. #### Cons one thing I'd love to have in Fathom is some sort of API so I can hook in and send some meeting notes to Slack, email, etc. --- ### Fathom - Excellent Digital Scribe - Overall rating: 5/5 - Reviewer: Joshua W. - Verified reviewer: Yes - Industry: Publishing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Fathom overall has been a pleasure to use, it is easy to setup and integrate with my meeting calendar and produces excellent action items that I almost always refer to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fathom makes it easy to stay engaged in the flow of a meeting conversation without losing any details or accuracy in your notes. #### Cons There is very little to dislike about using fathom, often my biggest complaint is that more of my team does not use it in their calls! --- ### Fathom has been an amazing team member! - Overall rating: 5/5 - Reviewer: Aaron N. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Saves me the time it takes to recap meetings, which is significant. Helps me remember key points and important follow ups especially when I have back to back meetings. Videos have been really helpful when the owners of my company want to see what my team is doing with customers. Also helpful for training my team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm on the back side of my career. I'm past wanting to adopt a lot of new technology. The thought of AI in general is overwhelming to me. My boss talked me into trying Fathom and it has blown me away. I use it on my Teams meetings with customers and with my team. It filters out the meaningless talk and highlights just the key points in the meeting and it is shockingly accurate. I get an email recap as soon as my meeting has ended and I can put that recap in my CRM, share it with the owners of my company, use it for follow-up tasks etc. It also gives you a recording of the meeting to use for training etc. It makes itself known by showing as a participant in the meeting, and titles itself as "my fathom note taker". Not at all intrusive. I've shared the recap notes with my customers. It's saved me a ton of time in recaps alone. It's really great! #### Cons When your meeting starts, Fathom generally takes about a minute to join - So the pop-up notification that Fathom has entered your meeting can disrupt initial greetings etc. But this is a small issue that hasn't caused any disruptions to my meetings yet. --- ### Very positive experience - Overall rating: 5/5 - Reviewer: Daniela S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered What I like best about Fathom is its ease of use. I'm not very tech-savvy, but I found this software very easy to install and use. I also really like how organized the meeting summary notes are that it provides at the end. They're easy to follow, very helpful, and include a separate list of action items so I don't forget the things I need to do next. I love this software because, while I normally take good notes, it's easy to miss things. With Fathom, I know I can count on it to capture every important detail for me, so I don't have to worry about forgetting to jot something down or failing to take action on a task. I would definitely recommend this software to any working professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Fathom is its ease of use, how simple it is to set up, and how organized and thorough the notes are at the end. #### Cons I have no complaints, as I have had a 100% positive experience so far. --- ### Fathom has been an absolute game changer for my business. - Overall rating: 5/5 - Reviewer: Andrea J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Fathom has been an absolute game changer for my business. First, it's extremely easy to set-up and use. My non tech savvy self had it up and running with Zoom in just a few clicks of the mouse. It allows me to focus on my clients during Zoom calls rather than on note taking. The summarized emails I get after a call are GOLD - they are better then if I had been taking the notes myself! Fathom has improved my clients experience, improved my businesses services and deliverables, and has increased my revenue. 10 out of 10 Fathom is a must! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fathoms Note taking on Zoom calls has been a business game-changer! #### Cons I love Fathom - there is nothing to dislike! It's given me my time back. --- ### Boosting Productivity in Client Meetings with Fathom - Overall rating: 5/5 - Reviewer: mariana m. - Verified reviewer: Yes - Industry: Human Resources - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Starting to use Fathom has really helped me stay productive during meetings and follow-ups with clients. #### Cons There's nothing I don't Like about Fahtom! Also, the free version is excellent! --- ### Amazing transcripts! - Overall rating: 5/5 - Reviewer: Amy H. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, it's been an incredibly helpful too. I'm looking for direct quotes from my meetings to use in my work, so instead of frantically taking notes, I know Fathom is capturing the transcript. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm impressed with the meetings summaries Fathom creates, but I really use it for the transcripts, which are accurate and helpful. This is an incredible feature for my work, in which I'm trying to capture exact quotes from people. These transcripts have been a game-changer for me. I think the talk time notification is really helpful, too, in helping me stay balanced in the time I spend talking in the meeting. Fathom is easy to use and the customer support is responsive. #### Cons The speakers are sometimes mislabeled on the transcripts for response phrases like "yeah" and "oh wow" but that's a pretty small issue compared to the value of the transcripts. --- ### A MUST in Today's Work Environment - Overall rating: 5/5 - Reviewer: Benjamin S. - Verified reviewer: Yes - Industry: Media Production - Company size: 10000+ employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The set-and-forget usage. You set it up once, it continues to work, and is available whenever you need it. Review collected by and hosted on G2.com. What do yo #### Cons When having meetings with someone for the first time, it's common to have to explain what the Fathom attendee is, but I've never had any issues using it and in fact have intrigued many people when they first notice it. --- ### Would recommend for any business wanting to truly focus in meeting - Overall rating: 5/5 - Reviewer: Farouk A. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use, after the initial setup, does it all. It's been the easiest and most efficient addition to my workflow. #### Cons I wish there were some way to see the notes live. Other than that, there really isn't much I'd change. ## More reviews [Next reviews](https://www.softwareadvice.com/product/423207-Fathom/reviews/?page=2) --- Fathom Reviews, Pros and Cons - 2026 Software Advice