---
title: "Emma by Marigold Reviews, Pros and Cons - 2026 Software Advice"
description: "Reviews of Emma by Marigold. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Emma by Marigold is a good fit for you!"
source_url: "https://www.softwareadvice.com/product/426694-Emma/reviews/"
page_type: "reviews"
language: "en"
---

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Emma by Marigold Reviews

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[Overview](https://www.softwareadvice.com/product/426694-Emma/)

Reviews

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# Emma by Marigold User Reviews

## Reviews summary

- Overall rating: 4.2/5
- Total reviews: 157

### Secondary ratings

- Ease of use: 4.2/5
- Customer support: 4.2/5
- Value for money: 4.0/5
- Functionality: 4.0/5

### Rating distribution

- 5 stars: 75 reviews (48%)
- 4 stars: 53 reviews (34%)
- 3 stars: 20 reviews (13%)
- 2 stars: 5 reviews (3%)
- 1 star: 4 reviews (3%)

### Most mentioned pros

- Lead nurturing for SaaS is what I like most about Emma by Marigold since via drip campaigns I am able to move our new customers through demo invite, feature highlights and onboarding.
- Emma by Marigold allocates tools which enables me to automate creation, customization and sending high volume outbound marketing emails.
- It was great because it plugged into the meevo database for automations.

### Most mentioned cons

- Unfortunately, Emma lacked a lot of tools auch as web design and e-commerce unlike it’s alternatives.
- I slightly dislike that Emma by Marigold lack website builder capabilities unlike some alternatives such as CC.
- On top of it all I cannot even downgrade my service.

## Emma by Marigold customer reviews

Showing reviews 1-25 of 157 (page 1).

### Easy to Use Email Marketing

- Overall rating: 3/5
- Reviewer: Joseph S.
- Verified reviewer: Yes
- Industry: Consumer Goods
- Company size: 11-50 employees
- Product usage: Used monthly for more than 2 years
- Reviewed: April 2024
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 2/5
- Customer support: 3/5
- Functionality: 3/5

#### Pros

Drag and Drop Editor is easy to use. DMARC setup is fairly simple. Easy setup

#### Cons

More expensive than some competitors. HTML Editor is sort of glitchy

---

### Emma Gets It Done

- Overall rating: 5/5
- Reviewer: Trevor A.
- Verified reviewer: Yes
- Industry: Marketing and Advertising
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: October 2023
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

If you're looking for an alternative ESP and are tired of MailChimp, Klaviyo, or Constant Contact, then you really should give Emma a try. We've had a very pleasant experience with Emma, and their staff is there to answer questions for you any time of day. They are extremely knowledgeable and can help with the most complex requests.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The thing i like most about Emma is how easy things are to manage. The UI is laid out in a way that makes it very straightforward to get what you need to do, done. ;) Things are laid out in a very easy to understand way.

#### Cons

We don't like the creeping cost of Emma. That is really the only thing that we don't like about Emma.

#### Reasons for switching to Emma by Marigold

We needed more from our ESP. Constant Contact just wasn't doing enough for us, and we found that Emma checked all of the boxes.

---

### Know More about Emma by Marigold by Contemplating my 2026 Updated Insight

- Overall rating: 5/5
- Reviewer: John. P.
- Verified reviewer: Yes
- Industry: Renewables & Environment
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Emma by Marigold is a robust platform that I have used for like three years now. I like that E by M makes it easy to streamline email marketing and management via the cloud app.

#### Cons

I have used Emma by Marigold for nearly three years and I hardly come across challenges on my user-end.

---

### Decent Platform, but Beware the Extra Fees

- Overall rating: 3/5
- Reviewer: Ben E.
- Verified reviewer: Yes
- Industry: Higher Education
- Company size: 11-50 employees
- Product usage: Used daily for less than 2 years
- Reviewed: September 2020
- Review source details: This review was submitted organically. No incentive was offered

Overall, Emma is certainly on par with most of the well-known email marketing management platforms and has good insights and customization options. I only advise that you pay close attention to your contract.

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 3/5
- Customer support: 3/5
- Functionality: 4/5

#### Pros

Emma is a solid email marketing management platform that provided campaign performance insights, tracking, and a fair amount of customization. Additionally, building out an API so that it spoke to our personnel database made updating contact information and managing unsubscribes considerably easier.

#### Cons

There were two areas that were considerably frustrating when it came to Emma. The first was the sometimes inexplicable display/formatting differences that would exist between the preview of an email draft and the test email that you'd receive. Line spacing, text formatting, and other inconsistencies would occur when viewing a test email, which were all things that did not show up when creating the email draft. Most of these issues only occurred when copying and pasting content into the draft. The other frustration stemmed from billing. Condensing a long-winded and uninteresting story, we unknowingly doubled our contacts by creating sub accounts within our account. This doubled our contact count, which put us more than 20,000 contacts over what we were contracted for. We were never notified of the issue, only later receiving a sizeable bill in which we were charged per contact that exceeded our contract. It was expensive and the sting of it was only amplified by the fact that there was no customer service interaction or notification of the issue prior to us having to fork over a considerable amount of money.

#### Reasons for choosing Emma by Marigold

At the time, I believe it was the confidence instilled by our day-to-day contact and the customer service experience. It provided the confidence that this was the right decision for the company.

#### Reasons for switching to Emma by Marigold

While I was not part of the initial decision-making to switch, I believe it was made in the name of accruing a platform in which an API could be built out so that the email management platform would speak to our personnel database, making information management easier.

---

### Great ESP for Enterprise Level

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Consumer Services
- Company size: 1001-5000 employees
- Product usage: Used daily for less than 2 years
- Reviewed: June 2019
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Great. No complaints. System works as advertised, allows us to use more advance features and integrations and the always available call in customer service is very helpful when needed.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I currently use this to manager multiple brands as sub-accounts under a single primary account. The interface is intuitive, once you get used to it the builder is more powerful that others out there, and I really enjoy the way segmenting works. Automation is a breeze and multivariate testing works really well and is clear to see campaign specific winners.

#### Cons

The only real item on my wish list would be the ability to build a segment on the review and send tab instead of actually building a segment, saving it and then going through the process of sending your campaign and selecting the segment then. Would be nice to build segments on the fly based on previous campaigns etc.

#### Reasons for choosing Emma by Marigold

Price, ease of use, features and the way multiple sub accounts are handled within the system.

#### Reasons for switching to Emma by Marigold

MailChimp kept flagging our emails that were double and tripled checked, ran through multiple spam filters and opt ins and threatened to shut down our account. We have 100's of thousands of subscribers and are very detailed when it comes to list health and management.

---

### Awful unsubscribe process - confusing & unclear and unlike any other software product

- Overall rating: 2/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Computer & Network Security
- Company size: 51-200 employees
- Product usage: Used weekly for less than 2 years
- Reviewed: August 2022
- Review source details: This review was submitted organically. No incentive was offered

After moving to a (better & cheaper) provider, a message was sent cancelling our subscription (the only way you can cancel once subscribed) with no information listed in the settings on how to unsubscribe. My Emma claimed never to have received the email, and so the matetr was left. Rather than email or contact me again, MyEmma started threatening debt collectors, sent to every email address in the company. In order to close the matter as quickly as possible, 3x months of the unused service has now been paid for. Unreasonable business practices from a mediocre (at best) provider. I would strongly advise looking elsewhere.

#### Ratings breakdown

- Ease of use: 3/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 3/5

#### Pros

The product itself is very basic compared with other tools on the market.

#### Cons

The inability to export data easily was the main reason we had to move away.

#### Reasons for choosing Emma by Marigold

It seemed more functional on the surface, awful support & sales

---

### A Helpful Tool for Mass E-Mail Communications

- Overall rating: 4/5
- Reviewer: Christian B.
- Verified reviewer: Yes
- Industry: Higher Education
- Company size: 1001-5000 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: February 2021
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Emma has been a helpful tool for our organization. We recognize that students get inundated with emails so using Emma allows us to be more strategic and create messages that are more engaging to students.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

Even prior to COVID, we rely on regular email communications to provide our thousands of residential students with important updates and news each week. Emma makes it easy to send emails that are both rich with content and also aesthetically pleasing. The system also makes it easy to send messages and track the success of your messaging.

#### Cons

Generally speaking, I don't have any major issues with Emma. We did run into some issues as we were getting the system set up on our campus but much of that was the luck of the draw (or lack thereof) with how our other data systems integrate with Emma.

#### Reasons for choosing Emma by Marigold

This was a university wide decision based on prices, features, etc.

---

### Emma by Marigold in Financial Services Campaigns

- Overall rating: 5/5
- Reviewer: Anuoluwapo B.
- Verified reviewer: Yes
- Industry: Financial Services
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: January 2026
- Review source details: This review was submitted organically. No incentive was offered

Creating, customizing and sending high volume outbound marketing emails has been the main focus of Emma by Marigold on my end.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Lead nurturing for SaaS is what I like most about Emma by Marigold since via drip campaigns I am able to move our new customers through demo invite, feature highlights and onboarding.

#### Cons

I use Emma by Marigold for our financial services campaigns on a daily basis and I find nothing to dislike.

---

### Email Marketing for my Small Fitness Company at Par with Emma by Marigold

- Overall rating: 4/5
- Reviewer: Evangeline W.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: October 2025
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I use Emma by Marigold on a daily basis to boost the SEO ranking of my small business across search engines. Creating and sending personalized marketing emails requires zero manual effort with Emma by Marigold.

#### Cons

The prebuilt templates for creating campaigns in Emma by Marigold are outdated but it offers premium at additional cost.

---

### I give Emma by Marigold a 10/10 Overall Rating

- Overall rating: 5/5
- Reviewer: Felicia S.
- Verified reviewer: Yes
- Industry: Telecommunications
- Company size: 1001-5000 employees
- Product usage: Used daily for more than 2 years
- Reviewed: August 2025
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Traditional marketing strategies are tedious and costly. With Emma by Marigold, I am able to seamlessly create, customize and send marketing emails automatically.

#### Cons

I have been using Emma by Marigold for a while now and I seldom experience bugs nor daunting features to customize.

---

### My Review of Emma by Marigold

- Overall rating: 4/5
- Reviewer: Rachel N.
- Verified reviewer: Yes
- Industry: Luxury Goods & Jewelry
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: June 2025
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Emma by Marigold offers robust tool that enables me to create, customize and send high volume outbound marketing ema.

#### Cons

Unfortunately, Emma by Marigold free plan does not encompass advanced marketing automation features.

---

### Emma by Marigold: Robust iContact Alternative

- Overall rating: 4/5
- Reviewer: Jason R.
- Verified reviewer: Yes
- Industry: Research
- Company size: 51-200 employees
- Product usage: Used daily for more than 2 years
- Reviewed: May 2024
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Emma by Marigold personalize marketing emails for free.

#### Cons

Emma by Marigold lack tons of free email templates and lack website builder capabilities.

---

### Emma by Marigold Review by Ticketing Agent

- Overall rating: 4/5
- Reviewer: Adegboyega A.
- Verified reviewer: Yes
- Industry: Leisure, Travel & Tourism
- Company size: 11-50 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: July 2024
- Review source details: This review was submitted organically. No incentive was offered

Email marketing automation is the core benefit that I relish.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

Email communication is the most preferable strategy of all times. Emma by Marigold offers all the tools that enables me to seamlessly connect with customers in real-time.

#### Cons

This tool does not have website builder tools bit it has a robust backend integration capability.

---

### The Appropriate Approach for Marketing

- Overall rating: 5/5
- Reviewer: Fatture R.
- Verified reviewer: Yes
- Industry: Food & Beverages
- Company size: 51-200 employees
- Product usage: Used daily for less than 2 years
- Reviewed: March 2024
- Review source details: This review was submitted organically. No incentive was offered

The program issues digital marketing streams, and this increases the sales revenue in a company.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The presence of email marketing option from the program is a fruitful part. The dynamics in ensuring digital marketing which reaches more people.

#### Cons

The program helps businesses to reach more people through marketing.

---

### Email Marketing Solution

- Overall rating: 5/5
- Reviewer: Derek S.
- Verified reviewer: Yes
- Industry: Events Services
- Company size: 11-50 employees
- Product usage: Used weekly for more than 2 years
- Reviewed: January 2022
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Sending outbound emails and personalizing emails to meet cusomer needs based on their experiences.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Emma offers built-in contents that is reusable, which makes it easy to save time when adding product catalog for marketing. In addition, it's easy to send outbound emails to customers and alerts us whenever an email is clicked.

#### Cons

There is no scenario that I have ever faced issues when using Emma.

---

### Beware of their subscriber practices

- Overall rating: 1/5
- Reviewer: Steve H.
- Verified reviewer: Yes
- Industry: Logistics and Supply Chain
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: January 2022
- Review source details: This review was submitted organically. No incentive was offered

I was a good customer of Emma for about five years. Although they were more expensive than other similar services, I stuck with them because I did not want to go through the process of setting up another service. Then things changed this year. The administrator told me my open rates were too low. I had not changed anything in the way I sent my emails for the last several years. I asked to be let out of my one year agreement and they refused. Emma then locked my account and demand that I pay for an additional 3 months with no ability to use the service. I am in the process of filling a Tort claim against them. Also, when I wanted to upgrade my membership, they were happy to take more money. When I asked to lower my contact number level, they refused. I found a much better service at half their cost. Emma proved to be a very greedy and unethical company. I would not recommend using them at all.

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

It was easy to use, although limited and outdated compared to other services.

#### Cons

Limited software to send emails. Poor customer service. Expensive compared to other services.

---

### Emma by Marigold Has Been Dependable

- Overall rating: 5/5
- Reviewer: Joseph A.
- Verified reviewer: Yes
- Industry: Automotive
- Company size: 1001-5000 employees
- Product usage: Used daily for less than 2 years
- Reviewed: May 2024
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Emma by Marigold is a must have tool that makes email marketing smooth. Emma by Marigold is so amazing.

#### Cons

No issues with Emma by Marigold. Emma by Marigold has been great.

---

### Emma Marketing Software is Easy and Affordable

- Overall rating: 5/5
- Reviewer: Rebecca K.
- Verified reviewer: Yes
- Industry: Legal Services
- Company size: 51-200 employees
- Product usage: Used weekly for less than 2 years
- Reviewed: March 2018
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

This product allows me to reach law clients for the personal injury firm I currently work for.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I began using this software during my current marketing position at a large law firm. We send out large email blasts to our clients from Emma. Emma makes it extremely simple to upload email lists, create campaigns and email a large list of clients. Emma email reports are also a great way to see which clients you're reaching, helping you in your marketing efforts. The pricing is also very competitive with other email marketing software, with their base pro price.

#### Cons

I don't have anything negative to say about this software. I haven't experienced any issues with this email marketing software.

---

### Emma Email tool

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Higher Education
- Company size: 1001-5000 employees
- Product usage: Used other for more than 2 years
- Reviewed: August 2018
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Overall experience has been great.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

Emma is a great tool to use for sending out group emails. The ability to layout the campaign with personification with logos and headers and footers make this a great user friendly tool.

#### Cons

Maybe to have more options for laying out emails and uploading lists more user friendly.

---

### Email Automation and Insight with Ease

- Overall rating: 5/5
- Reviewer: Monica S.
- Industry: Marketing and Advertising
- Company size: 2-10 employees
- Product usage: Used daily for less than 2 years
- Reviewed: August 2018
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

We are much happier with it in comparison to our formal software Constant Contact - the customer service is just more responsive, and the interface is so easy to use that we are able to have interns use with little direction.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

We are able to manage and automate customer campaigns all with one login - we are also able to visually show our customers the effectiveness of the design and lay out not just the messaging

#### Cons

I wish that the templates were a bit more flexible so we could create ones not available in the system - however the option to work with a designer is quite nice and have used that service several times.

---

### Great Software for Weekly Newsletters

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Higher Education
- Company size: 51-200 employees
- Product usage: Used weekly for less than 2 years
- Reviewed: April 2019
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 5/5

#### Pros

You can easily create and send newsletters. I loved the feature where you could see where people were clicking, it was useful for developing a better newsletter.

#### Cons

There can be a delay with the email going out and it ranges in time. It's not an automatic send out which is irritating when working on a tight schedule.

---

### Great option for my small company

- Overall rating: 5/5
- Reviewer: Sarah Catherine T.
- Verified reviewer: Yes
- Industry: Non-Profit Organization Management
- Company size: 11-50 employees
- Product usage: Used monthly for less than 2 years
- Reviewed: October 2019
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Would suggest to anyone! Offers our company (less than 1M nonprofit) exactly what we need for mass donor commmunicatkon.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Used friendly, integrates with my CRM database, easy to use templates, plug and play so I can make my monthly newsletter, good click analytics

#### Cons

I run a small nonprofit and, especially for the price, Emma offers us an incredible service. If I had one Con it would be the customization of my emails. With our subscription and templates provided, we are very limited on what we can edit in our emails. But again, being the size we are, I wouldn’t expect different and the setup makes it easy for us to create nice looking emails.

---

### Great email software

- Overall rating: 5/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Higher Education
- Company size: 10000+ employees
- Product usage: Used monthly for less than 2 years
- Reviewed: September 2020
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Great software to send emails. Easy to use, great reporting/analysis, and features to optimize open rates and get through the clutter.

#### Ratings breakdown

- Ease of use: 5/5
- Functionality: 5/5

#### Pros

Easily works with our internal database. We send all of our email communication to alumni through emma. Very easy to use, has great reporting (analysis on email rates - opt outs, open, clicks, etc.), lets you test subject lines, and have emails look like it is coming from a person (will show in inbox as coming from a person) even though its from a general email.

#### Cons

So far we have had a wonderful experience with Emma and have continued to experiment with all the features it offers.

---

### Show Their Values When You Want to Leave

- Overall rating: 3/5
- Reviewer: Jordan M.
- Verified reviewer: Yes
- Industry: Non-Profit Organization Management
- Company size: 11-50 employees
- Product usage: Used monthly for more than 2 years
- Reviewed: February 2019
- Review source details: This review was submitted organically. No incentive was offered

A couple team members were very helpful at first (as a new customer), and the. The support declines once they get you to sign a contract. Currently trying to buy out the contract, but they still won’t cancel us for another 9 months.

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 2/5
- Customer support: 1/5
- Functionality: 2/5

#### Pros

The support seemed helpful at first, and seemed like they had a good integration with Kindful—doesn’t appear to be the case though.

#### Cons

Not easy to use. Doesn’t seem to compare to other products out there. They show their true values when you try to cancel.

#### Vendor response

Hi Jordan! I hate to hear you weren¿t happy with the Kindful integration. Kindful both built that integration and manages all of the support for it, and I¿m sure they¿d be open to any feature requests you¿d like to pass along to them directly to help improve their integration going forward. Since posting this review, I see that you¿re in communication with our billing team on cancelling your account, and that¿s the right team to continue that conversation. Thanks for your feedback!

Replied March 2019

---

### This is a great product!

- Overall rating: 4/5
- Reviewer: Verified Reviewer
- Verified reviewer: Yes
- Industry: Higher Education
- Product usage: Used monthly for more than 2 years
- Reviewed: April 2018
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I love the ease of use and automation. I would like more templates to quickly get emails out but I have always been able to modify the existing templates.

#### Cons

Automation with our website doesn't always work and I struggle to find the cause. I wish there was a notification feature when an automation process did not work or a new user did not get an email. (or was already on the list)

## More reviews

[Next reviews](https://www.softwareadvice.com/product/426694-Emma/reviews/?page=2)

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Emma by Marigold Reviews, Pros and Cons - 2026 Software Advice