# Callbox Software Reviews, Demo & Pricing - 2026 > Review of Callbox Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/427356-Callbox --- [Home](https://www.softwareadvice.com/) / [Call Recording Software](https://www.softwareadvice.com/call-center/call-recording-comparison/) / Callbox Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Callbox 2026: Benefits, Features & Pricing Wondering if Callbox is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Callbox 4.9 [(7)](https://www.softwareadvice.com/product/427356-Callbox/#reviews) Pricing Starting at R$34.00 per month ### About Callbox Callbox is a cloud-based solution offering voice and video collaboration, customer relationship management (CRM), a contact center, and omnichannel capabilities. The system is suitable for businesses aiming to streamline costs and merge communications with other operational tools. Callbox enables making and receiving external calls, call recording, and more. It also offers a connection with CRM and other systems, helping businesses to consolidate communications. Its key features include video conferencing for team collaboration, CRM for managing contacts and sales opportunities, and omnichannel customer engagement through channels such as WhatsApp. The Callbox Contact Center provides comprehensive call center functionality. Businesses can oversee queues, access agent reports, and employ tools such as electronic point and call recording. Callbox offers redundancy options either in the cloud or on-premises to ensure stability for mission-critical solutions. It also includes an automated attendant with natural language speech and database integration to intelligently guide customers through menus. Wondering if Callbox is right for your organization? Our Call Recording Software selection experts can help you in 15 minutes or less. ## Callbox User Interface ## Popular Callbox Alternatives Main Product Callbox 4.9 [(7)](https://www.softwareadvice.com/product/427356-Callbox/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 4.83Customer support - 4.86Functionality Pricing Starting at R$34.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(995)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [3CX](https://www.softwareadvice.com/voip/3cx-phone-system-profile/) 4.4 [(466)](https://www.softwareadvice.com/voip/3cx-phone-system-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.28Value for money - 4.09Customer support - 4.40Functionality Pricing Starting at $350.00 per year Get Price Alternative Product [GoTo Connect](https://www.softwareadvice.com/product/2766-GoTo-Connect/) 4.5 [(669)](https://www.softwareadvice.com/product/2766-GoTo-Connect/reviews/) Ratings Breakdown - 4.43Ease of use - 4.41Value for money - 4.53Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price ## Callbox Pricing and Plans Starting price: R$34.00 per month Free Trial Free Version Basic R$34.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Callbox Features - Popular features found in Call Recording Activity Dashboard Automatic Call Distribution Call Center Management Call Monitoring Call Tagging Call Transcription Computer Telephony Integration Event Triggered Actions File Transfer Interaction Tracking IVR Recording - More features of Callbox Active Directory Integration Activity/News Feed Activity Tracking Agent Interface AI Copilot Alerts/Escalation Alerts/Notifications Analytics API Archiving & Retention Attendance Management Audio Calls Audio/Video Conferencing Auto-Dialer Automated Responses Automated Routing Autoresponders Billing & Invoicing Blended Call Center By-Extension Reporting Calendar Management Calendar Sync Callback Scheduling Call Disposition Call Duration Caller ID Call List Management Call Logging Call Recording Call Reporting Call Routing Call Scripting Call Tracking Call Transfer Call Volume Campaign Analytics Campaign Management Canned Responses Chatbot Chat/Messaging Chat Transcript Code-free Development Collaboration Tools Commenting/Notes Communication Management Configurable Workflow Contact Management Contract/License Management Cost Analysis CRM Customer Communication Customer Database Customer History Customer Support Customer Surveys Customizable Caller ID Customizable Fields Customizable Forms Customizable Reports Customizable Templates Data Import/Export Document Management Document Storage Drag & Drop Electronic Faxes Electronic Hand Raising Email Templates Employee Communities Employee Database Employee Management Employee Photos Employee Scheduling Employee Time Tracking Event Calendar Event Scheduling Fax Management Feedback Management File Management For Call Centers For Cloud Phone Systems For Sales/Marketing Fraud Detection Group Messaging Help Desk Management Inbound Call Center Inbound Reporting Incident Management Labor Forecasting Leave Tracking Live Chat Manual Dialer Meeting Management @mentions Microsoft Outlook Integration Mobile Access Mobile Alerts Monitoring Multi-Campaign Multi-Channel Communication Multi-Channel Management Multi-User Collaboration Online Time Clock Outbound Call Center Outbound Reporting Performance Management Prioritization Private Chat Proactive Chat Productivity Analysis Progressive Dialer Quality Assurance Quality Management Queue Management Real-Time Analytics Real-Time Chat Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real Time Screen Sharing Real-Time Updates Reminders Remote Access/Control Reporting/Analytics Reporting & Statistics Ring Groups Role-Based Permissions Scheduled/Automated Reports Scheduling Screen Sharing Search/Filter Self Service Portal Service Level Agreement (SLA) Management Single Sign On SIP Trunking SMS Marketing SMS Messaging Social Media Integration Speech-to-Text Analysis SSL Security Support Ticket Management Surveys & Feedback Tagging Task Management Text to Speech Third-Party Integrations Time Off Management Transcripts/Chat History Transfers/Routing Two Way Audio & Video Two-Way Audio & Video Unattended Call Management Unified Communications Usage Tracking/Analytics User Management Video Conferencing Video Support Virtual Backgrounds Virtual Extensions Virtual Voicemail Visual Analytics Voice Mail VoIP VoIP Connection Website Integration Widgets Workflow Automation Workflow Management ## Callbox Integrations Messenger Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review Dynamics TMS Integration rated undefined from -1 review Google Voice Integration rated undefined from -1 review Google Workspace Integration rated undefined from -1 review Fleeg Integration rated undefined from -1 review See all 15 integrations ## Callbox User Reviews Overall Rating 4.9 Ratings Breakdown 5 86% 4 14% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 5.0 Value for money 5.0 Customer support 4.8 Functionality 4.9 Have you used Callbox and would like to share your experience with others? AG Andre G. Verified reviewer Construction 501-1000 employees Used daily for less than 2 years Reviewed November 2023 Avaliação Callbox 5 A contratação do Callbox foi importante para a Companhia em diversos aspectos. Além das funcionalidades que não possuíamos no sistema anterior, como integração com o CRM e com o Teams, foi possível reduzirmos os custos de telefonia em mais de 50%. A gestão das linhas telefonicas e dos ramais também ficou mais eficiente. Além disso, a L5 possui uma área de CS que realmente se preocupa com o cliente e que não mede esforços para viabilizar um projeto ou resolver possíveis problemas. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- Implantação do sistema na Companhia, que substituiu outra solução de mercado, foi rápida e não causou nenhuma interrupção no serviço de telefonia; - A gestão dos recursos do sistema, através do painel de controle, é eficiente; - O Callbox possui integração com o Teams e com ferramentas de CRM; - As recepcionistas dos stands e escritórios possuem acesso a visualização do uso dos ramais da localidade, o que facilita a transferência de chamadas. Cons: Não foram encontrados pontos negativos no uso do Callbox. Reasons for switching to Callbox Decidimos fazer a troca devido aos custos elevados com a solução anterior e novas funcionalidades que o Callbox proporciona. Read More LA Luciana A. Verified reviewer Information Services 201-500 employees Used daily for less than 2 years Reviewed November 2023 Avaliação de Usuário 4 Gosto muito da ferramenta call box.. eh uma ferramenta facil de manusear... Mas acredito que podemos aproximar relacionamento para conhecer as novas funcionalidades e trazer novas experiências para o cliente. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: \* Relatorios \* Monitoramento \* intuitivo Cons: \* Sensibilidade da interna..qq oscilações compromete o desempenho do atendente \* A ferramenta nao tem arvores de classificação travada por produto.. isso gera um retrabalho enorme no final do mes pra ajustar Ainda na classificação o % de classificação de chamadas eh baixo.. pois nao eh obrigatório. Reasons for switching to Callbox Custo e alto indice de problemas sem atenção do fornecedor Fornecedor hosanna ... na relacao acima nao aparecia Read More JV Jefferson V. Verified reviewer Health, Wellness and Fitness 501-1000 employees Used daily for less than 2 years Reviewed October 2023 Callbox a ferramenta fácil para seu negócio 5 Em geral, de todas as aexperiências que tive é uma ferramenta que facilida o dia a dia de qualquer tipo de operação, facilidade e acessibilidade em desenvolver e criar conforme ser negócio precisa, caso não tenha a funcionalidade possuimos aberturas para buscar melhorias em conjunto com o time da L5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Facilidade em configurar e suporte sempre disponível para auxiliar quando necessário. Cons: Otimizar layout das telas administrativas/configuração Read More DB Djael David B. Verified reviewer Information Technology and Services 201-500 employees Used daily for more than 2 years Reviewed October 2023 Avaliação Callbox Grupo Bem 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Suporte e facilidade de contato com gerentes para resolver situações criticas Cons: Retorno de informações em algumas questões criticas Read More Vd Vinicius d. Verified reviewer Banking 1001-5000 employees Used daily for more than 2 years Reviewed September 2023 Avaliação Callbox 5 Hoje sou responsavel técnico do Software Cloud PBX, faço a administração de 550 ramais administrativos, atuo com esta ferramenta desde 2018. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: O que mais gosto no callbox é a facilidade no uso e administração, busca de relatórios e gravações tudo no mesmo portal, fora as diversas possibilidade de uso de softphone instalado, web, via api Google Workspace, entre outras. Cons: Não há nada que eu não goste na aplicação callbox neste momento. Reasons for choosing Callbox Custo x Benefício Read More VQ Valdeilton Q. Verified reviewer Telecommunications 10000+ employees Used daily for less than 2 years Reviewed October 2023 Satisfação Garantida. 5 Facilidade para trabalhar com sistema no dia a dia e o excelente suporte da área de suporte e implantação. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: A Facilidade de implantação dos sistemas e a economia sobre o produto contratado. Cons: Não tenho o que declara em relação ao produto, no critério gosto. Reasons for choosing Callbox Por ser um produto que funciona bem na prática e um baixo valor agregado. Reasons for switching to Callbox Alto custo e falhas constantes. Read More TB Thais B. Verified reviewer Information Technology and Services 5001-10000 employees Used weekly for more than 2 years Reviewed November 2023 Pesquisa de Satisfação 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: A flexibilidade em se adaptar as necessidades do cliente. Cons: Deficiência em alguns relatórios gerenciais. Read More Showing 1 - 7 of 7 Reviews ## Other Top Recommended Call Recording Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [Convin](https://www.softwareadvice.com/speech-analytics/convin-profile/) **4.9** (232) Recently recommended **3** times Stuck Between Options? 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