# Shelf Software Reviews, Demo & Pricing - 2026 > Review of Shelf Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/435224-Shelf --- [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / Shelf Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/435224-Shelf/reviews/)[Alternatives](https://www.softwareadvice.com/product/435224-Shelf/alternatives/) # Shelf 2026: Benefits, Features & Pricing Wondering if Shelf is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Shelf 4.8 [(106)](https://www.softwareadvice.com/product/435224-Shelf/reviews/) Pricing Starting at $10.00 per month ### About Shelf Shelf is a cloud-based platform that helps modern businesses thrive with on-demand answers to the questions that block customer and employee success. Shelf’s proprietary MerlinAI listens for questions and instantly suggests the best answers in search, chat, IVR and forms. Results return helpful snippets that lets users dig deeper on-demand–not long articles that waste precious time. Additionally, the platform identifies gaps between questions and answers so businesses can see how well the content in your knowledge base meets customer needs. With Shelf, users can automate the entire knowledge lifecycle including content creation, review and approvals, announcements, ratings and comments. It saves knowledge admins valuable time and makes it easy to improve the knowledge base, so it is clean and up to date. Shelf’s Agent Assist component enables every agent to deliver enhanced customer experience. Additionally, it allows Integration into the tools that agents use every day and answers directly to agent desktop so they can respond to customers. It allows businesses to deflect low-effort inquiries via fully branded self-service portal, chatbots and AI-enabled answers in forms. With S... helf, users can provide reliable, 24/7 customer service and scale support volume while saving costs. The knowledge platform provides pre-built integrations, SDKs and APIs that integrate with various enterprise applications. Additionally, Shelf eliminates knowledge silos and saves time and money by creating simpler infrastructure. Wondering if Shelf is right for your organization? Our Document Management Software selection experts can help you in 15 minutes or less. ## Shelf User Interface ## Popular Shelf Alternatives Main Product Shelf 4.8 [(106)](https://www.softwareadvice.com/product/435224-Shelf/reviews/) Ratings Breakdown - 4.82Ease of use - 4.80Value for money - 4.96Customer support - 4.63Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3690)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.28Value for money - 4.28Customer support - 4.36Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Microsoft SharePoint](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/) 4.4 [(5440)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.23Value for money - 4.13Customer support - 4.27Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Notion](https://www.softwareadvice.com/project-management/notion-profile/) 4.7 [(2758)](https://www.softwareadvice.com/project-management/notion-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.57Value for money - 4.39Customer support - 4.62Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) 4.8 [(639)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.77Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5270)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price ## Shelf Pricing and Plans Starting price: $10.00 per month Free Trial Free Version Basic $10.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Shelf Features - Popular features found in Document Management Access Controls/Permissions Archiving & Retention Collaboration Tools Compliance Tracking Document Classification Document Editing Document Generation Electronic Signature File Conversion File Sharing Third-Party Integrations Version Control - More features of Shelf Activity Dashboard Activity Tracking Alerts/Notifications API Approval Process Control Audio File Management Audit Trail Catalog Management Chatbot Commenting/Notes Communication Management Content Library Content Management Content Publishing Options CRM Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Data Import/Export Decision Support Discussions/Forums Document Automation Document Capture Document Management Document Review Document Storage Drag & Drop Drag & Drop Editor Email Alerts Engagement Tracking Feedback Management File Recovery Full Text Search Generative AI IVR Knowledge Base Management Knowledge Management Live Chat Machine Learning Multi-Language Natural Language Processing Optical Character Recognition Performance Metrics Pre-built Templates Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Rich Text Editor Search/Filter Self Service Portal SEO Management Single Sign On SSL Security Surveys & Feedback Tagging Templates Text Editing User Management Video Support Web Notifications Website Integration Widgets Wiki Workflow Management WYSIWYG Editor ## Shelf Integrations Dropbox Business Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Genesys Cloud CX Integration rated undefined from -1 review NiCE CXone Integration rated undefined from -1 review Kustomer Integration rated undefined from -1 review Salesforce Platform Integration rated undefined from -1 review See all 22 integrations ## Shelf User Reviews Overall Rating 4.8 Ratings Breakdown 5 86% 4 12% 3 2% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.8 Customer support 5.0 Functionality 4.6 Jordanne O. Verified reviewer Education Management 51-200 employees Used daily for less than 2 years Review source Reviewed August 2018 Excellent resource for maintaining quality control and communication across our organization 5 My overall experience with SHELF has been incredibly positive. First and foremost the customer service and personal attention has been wonderful. I never go more than a few hours without answers to my questions and they are always ready to listen and work on any issues I am having no matter how minor. I really feel like they take their clients wants and needs into account as they develop updates and the response that I have gotten from my own organization has been overwhelmingly positive. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: This software is incredibly user friendly and I have really appreciated the ability to create separate libraries for all of the different stakeholders in my organization. It makes the navigation of the resource super intuitive for my staff and allows everyone to put their hands on what they need exactly when they need it. The ability to store and share a multitude of different file types as resources has also been invaluable. Cons: There is not much I don't like about the software but one update that I am eagerly anticipating is the ability to upload and have a master copy of a resource in my organization library and have it replicated in other libraries. This will cut down on the amount of uploads and also allow us to have stronger version control on resources that we use across the organization and across our different regions. Read More Jackson D. Verified reviewer Fund-Raising 2-10 employees Used daily for less than 6 months Review source Reviewed August 2018 Our 'walled garden' called Shelf 5 We were searching for a archiving solution that would package our company's offline and online resources (designs, documents, ideas, etc.) into a value add, easy to find, easy to use tool for our customers. Shelf provided the exact solution. Similar to how Google provides valuable search options, Shelf give us (the originator) a way to package resources and then offer in a secure walled off 'garden' , so our customers can 'harvest' those resources. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Having a "Google like" (search by tags) generated system of classifying and organizing online/offline content onto one cloud platform is transformational. By allowing the end user (in our case, customers) to search via tags, then find>view>download any and all content relating to our relationship with them, the overall 'findability' and value of our resources increases expotentially. The value increases because it's not just sitting in some obscure Dropbox, it's growing and being harvested in "our walled garden" by our customers. For genre specific content, we can upload new content, tag with appropriate genre related tags and automatically 'push out' the material. Soon as the tags are applied, then all members of that genre have access to the material AND are automatically notified. Versus the old method of copy>paste individual files into each customer's Dropbox folder. The thumbnail display, which is truly amazing, provides a visual reference to the items searched for and shortens the final mile of the search to the speed of light. Tagging is an art and Shelf customer onboarding walks you through the learning curve (changing from the file folder based system). Cons: Still working on versioning, but the workaround works for us. Read More DD Don D. Verified reviewer Research 11-50 employees Used daily for less than 6 months Review source Reviewed February 2019 Cloud Based Knowledge Management System 3 We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: The search features , quick customer care responses and online tutorials. Cons: The speed and the sense that they were learning the functionalities of the product on the job. Read More Marc K. Verified reviewer Used daily for less than 12 months Review source Reviewed October 2017 Shelf helps our marketing team be more collaborative and efficient 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \- Shelf is great for project research and managing advertising versions and sales collateral for our marketing team - Easy to organize various iterations and revisions with custom and company tags, badges, groups, organization library, folders, etc - A powerful search tool that keeps what the team needs within reach. We can search inside documents & images and filter by version, date, users, content type and even different locations - Shelf has been an Evernote replacement for our team. It's a much easier and intuitive way for marketing and product teams to collaborate on content research. Cons: Cons; would like to see an integration for Slack. Our team uses Slack and it would be helpful to be able to pull in our attachments and links into Shelf so we have a more comprehensive experience. Read More John C. Verified reviewer 11-50 employees Used daily for less than 6 months Review source Reviewed January 2018 Great experience, friendly, knowledgeable, no sales pressure which was AWESOME and APPRECIATED! 4 Easy CMS for users with NO TECH experience. Deepens our value to our members by providing not just our content but valued content from external sources in 1 easy to find, easy to search, and easy to share online platform. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: We like the ease of sharing files and different resources across our membership. The ease of adding both internal content via OneDrive and external content with their Web Clipper is not found on any other product. Having the ability to customize user groups with specific roles in their group is a great feature. Allows us to promote people to roles in a group but not on the overall platform. The ability to make certain things public and certain things private allows for easy sharing and linking from website and social media. The search feature is the most impressive feature, allowing users to search from a wide variety of content across the entire platform. Don't forget about the ability for authors to get emails alerting for new comments to easily respond and address certain questions. Cons: The lack of a built in CRM tool and/or linking via api keeps the product from certain users but is the best CMS on the market. Read More Tony C. Verified reviewer Computer Software 501-1000 employees Used daily for less than 12 months Review source Reviewed October 2017 Unique 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Shelf lets me put everything in one place and synchronize with other apps like Dropbox. It has a slick interface and was easy to learn. It's nice that I have both private areas and areas that I can share with an organization. I like how the tags work. Cons: I haven't really found any big downsides with Shelf. My main online storage areas are Dropbox and Google Drive and those are covered. It does take a little playing with Shelf to understand how to maximize its benefits, but there is good customer support available. My questions were answered quickly. Read More Tyler K. Verified reviewer Religious Institutions 51-200 employees Used daily for less than 6 months Review source Reviewed August 2018 A Unique Product and Team 5 Support team has been a genuine pleasure to work with. I have appreciated their helpfulness and care from initial contact, through the sales process, and now as a customer of several months. They are responsive to my requests and go out of their way to assist as needed, all while they continue to improve the product month by month. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Shelf offers the unique ability to combine a great variety of digital content from a diversity of places into one central, organized, and searchable location. This, coupled with an in-depth training and onboarding process, as well as thoughtful constraints within the platform, assist the user not only with building but also maintaining an orderly and useful digital library. Cons: Shelf satisfies all of my major needs, but I do hope for future improvements in the areas of a) more advanced search features, b) finer-grained permissions options, c) more advanced tagging features, and d) custom fields and filters. Read More Shauneen G. Verified reviewer International Trade and Development 1001-5000 employees Used daily for less than 12 months Review source Reviewed October 2017 Shelf is a great content collaboration tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: High level organizational capabilities, easy to use & attractive interface, the Web Clipper. The organizational capabilities are great (especially if you implement your company’s existing file structure), but the search feature is so fine-tuned that you don’t need to be overly organized to find what you need. Cons: There's no built in messaging or chat feature but they told me that a Slack integration was coming in the future. Read More Dale H. Verified reviewer Computer Software 501-1000 employees Used daily for less than 6 months Review source Reviewed June 2019 Shelf for the win! 5 As a proposal manager with a hefty proposal work load, and short deadlines, I need my response content fast. Considering we have over 3,000 content records (and growing daily) there's a lot of information to sift through. Shelf makes this incredibly easy and efficient. Updating current records is super easy, as is adding in new content. And Shelf indexes it all amazingly fast! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Shelf is intuitive, easy to use, and extremely powerful. I appreciate the ease with which I can manage content; both creating new items, and managing current content. Cons: So far I haven't found a lot to dislike about Shelf. Members of my team were hoping for Boolean search capabilities, but I find that searching with just basic terms brings back all the results I could possibly need. All thanks to the extreme indexing power of Shelf. Read More Sachin N. Verified reviewer Internet 51-200 employees Used daily for less than 12 months Review source Reviewed October 2017 Shelf makes life easier. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Just like its integrations with other productivity tools such as GSuite, Gmail, Dropbox, Evernote, and others, Shelf integrates with your workflow seamlessly. Being organized with regard to digital content creates new opportunities for work, collaboration, and productivity, while also reducing stress and frustration that wasn't as visible before using Shelf. Read More Showing 1 - 10 of 106 Reviews [See All Reviews](https://www.softwareadvice.com/product/435224-Shelf/reviews/) ## Shelf Popular Comparisons [Confluence vs Shelf](https://www.softwareadvice.com/compare/430492-confluence/vs/435224-Shelf/)[Microsoft SharePoint vs Shelf](https://www.softwareadvice.com/compare/397825-microsoft-sharepoint/vs/435224-Shelf/)[Notion vs Shelf](https://www.softwareadvice.com/compare/123247-notion/vs/435224-Shelf/)[Guru vs Shelf](https://www.softwareadvice.com/compare/103160-guru/vs/435224-Shelf/)[Connecteam vs Shelf](https://www.softwareadvice.com/compare/109560-connecteam/vs/435224-Shelf/) [Compare All Alternatives](https://www.softwareadvice.com/product/435224-Shelf/alternatives/) ## Other Top Recommended Document Management Software [Square 9](https://www.softwareadvice.com/cms/square-9-profile/) **4.5** (141) Recently recommended **13** times [Conga Composer](https://www.softwareadvice.com/cms/conga-document-generation-profile/) **4.4** (116) Recently recommended **13** times [Revver](https://www.softwareadvice.com/cms/revver-profile/) **4.4** (967) Recently recommended **12** times [Klyck](https://www.softwareadvice.com/business-plan/klyck-profile/) **4.9** (29) Recently recommended **12** times Stuck Between Options? Our experts can help you compare Shelf with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice