Shelf

Shelf: The Modern Knowledge Management Platform We live in an on-demand world where a few minutes delay can be the difference between failure and success. Shelf helps modern businesses thrive with on-demand answers to the questions that block customer and employee success. At Shelf, we believe that good answers inspire great customer service, get great customer reviews, and scale great businesses. There are three core aspects of Shelf Knowledge Platform: Answer, Learn, and Improve. Shelf’s proprietary MerlinAI listens for questions and instantly suggests the best answers in search, chat, IVR, and forms. Results return helpful snippets that let you dig deeper on-demand–not long articles that waste precious time. Our platform identifies gaps between questions and ans...