# icon

> Reviews of Shelf. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Shelf is a good fit for you!

Source: https://www.softwareadvice.com/product/435224-Shelf/reviews

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[Document Management Software](https://www.softwareadvice.com/category/722-document-management/)

/

[Shelf](https://www.softwareadvice.com/product/435224-Shelf/)

/

Shelf Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/product/435224-Shelf/)

Reviews

[Alternatives](https://www.softwareadvice.com/product/435224-Shelf/alternatives/)

# Shelf Reviews

## Reviews Summary

## Overall Rating

4.8

* * *

## Ratings Breakdown

5

(91)

4

(13)

3

(2)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.8

Customer Support

5

Value for money

4.8

Functionality

4.6

* * *

### Pros

"our agents are able to navigate interactions with customers much easier, find useful information at a touch of a button and also improve the overall quality of their interactions with our customers and clients."

"Content Intelligence has enhanced the accuracy and relevance of retrieved information"

"Functionality to support agents in finding the right information is also our favorite: Wiki page suggestions through AI and IVR."

### Cons

"The search function operates on an exact match basis, leading to no results if users make typos during their searches."

"The window size was an issue for them."

"There are sometimes bugs with formatting that make it difficult to work."

Fast-track your software evaluation

Speak with a Document Management software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

106 results

Sort by

Shelf Reviews, Pros and Cons - 2026 Software Advice