--- title: "Shelf Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Shelf. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Shelf is a good fit for you!" source_url: "https://www.softwareadvice.com/product/435224-Shelf/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [Shelf](https://www.softwareadvice.com/product/435224-Shelf/) / Shelf Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/435224-Shelf/) Reviews [Alternatives](https://www.softwareadvice.com/product/435224-Shelf/alternatives/) # Shelf User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 106 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 5.0/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 91 reviews (86%) - 4 stars: 13 reviews (12%) - 3 stars: 2 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - our agents are able to navigate interactions with customers much easier, find useful information at a touch of a button and also improve the overall quality of their interactions with our customers and clients. - Functionality to support agents in finding the right information is also our favorite: Wiki page suggestions through AI and IVR. - Love: The different kinds of gems, especially decision trees; it's so easy to format it exactly the way you want; the templates and accordions are very helpful; the Insights feature; the Announcements featureLike: The Libraries; User Groups/Org Units; it's very easy to customize who gets access to view which features (for instance one team might get to view Announcements data but not Insights data) ### Most mentioned cons - The search function operates on an exact match basis, leading to no results if users make typos during their searches. - The window size was an issue for them. - There are sometimes bugs with formatting that make it difficult to work. ## Shelf customer reviews Showing reviews 1-25 of 106 (page 1). ### Shelf helps our marketing team be more collaborative and efficient - Overall rating: 5/5 - Reviewer: Marc K. - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Shelf is great for project research and managing advertising versions and sales collateral for our marketing team - Easy to organize various iterations and revisions with custom and company tags, badges, groups, organization library, folders, etc - A powerful search tool that keeps what the team needs within reach. We can search inside documents & images and filter by version, date, users, content type and even different locations - Shelf has been an Evernote replacement for our team. It's a much easier and intuitive way for marketing and product teams to collaborate on content research. #### Cons Cons; would like to see an integration for Slack. Our team uses Slack and it would be helpful to be able to pull in our attachments and links into Shelf so we have a more comprehensive experience. --- ### Shelf Helps your Business - Overall rating: 5/5 - Reviewer: Angelika M. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my experience has been amazing with shelf. my customer service associates use it to help them with phone calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helps you get the information and knowledge you need. with the information and knowledge it allows you to handle customer inquiries. #### Cons nothing. shelf has been amazing for my customer service workers. it has helped them with their calls and handle customers accordingly. --- ### Cloud Based Knowledge Management System - Overall rating: 3/5 - Reviewer: Don D. - Verified reviewer: Yes - Industry: Research - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We wanted a product that would help us manage our knowledge better. The product is good , but the overall speed / refresh rate is poor in-spite of us using more than 50 mbps. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The search features , quick customer care responses and online tutorials. #### Cons The speed and the sense that they were learning the functionalities of the product on the job. --- ### Great experience, friendly, knowledgeable, no sales pressure which was AWESOME and APPRECIATED! - Overall rating: 4/5 - Reviewer: John C. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy CMS for users with NO TECH experience. Deepens our value to our members by providing not just our content but valued content from external sources in 1 easy to find, easy to search, and easy to share online platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We like the ease of sharing files and different resources across our membership. The ease of adding both internal content via OneDrive and external content with their Web Clipper is not found on any other product. Having the ability to customize user groups with specific roles in their group is a great feature. Allows us to promote people to roles in a group but not on the overall platform. The ability to make certain things public and certain things private allows for easy sharing and linking from website and social media. The search feature is the most impressive feature, allowing users to search from a wide variety of content across the entire platform. Don't forget about the ability for authors to get emails alerting for new comments to easily respond and address certain questions. #### Cons The lack of a built in CRM tool and/or linking via api keeps the product from certain users but is the best CMS on the market. --- ### User Friendly with Great Features and Functionality! - Overall rating: 5/5 - Reviewer: April M. - Verified reviewer: Yes - Industry: Music - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The top 3 features of Shelf for CMDW, Inc include Sync, Search and Sharing. Shelf syncs with Google Drive and Dropbox to help users better organize and access files. Once files are synced, users can search for files via keyword(s) - even if you don't remember the title or when it was created. It's quick and easy to drag and drop files or folders to an updated private or shared folder from there (or simply leave in the current folders, as Shelf retains the original filing properties/locations during sync). Shelf is already setup with four permission levels - along with a "groups" feature to making sharing at specific access levels a breeze. I should also point out that Shelf works well with all types of files and media, including documents, audio, video and more - which is especially important for the creatives on our team! There are plenty of organization and collaboration tools out there - I've tried several, but Shelf has hit the UX (user experience) nail on the head. It's visually appealing and less intimidating for my clients and team members who are less tech savvy. The onboarding process for me was actually pretty fun. The demo was informative and tailored to my unique organizational needs. Customer rep really listened to my challenges and showed me how Shelf can solve many of our current problems. I'm really excited to finally have a functional solution for file management. No more lost hours searching and starting over from scratch! --- ### Used as replacement of our Confluence wiki - Overall rating: 5/5 - Reviewer: Nathan B. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Personally, i love using Confluence but it was difficult to get our company onboard. We needed a product that was more flexible and easier to organize for our company's internal knowledgebase. After a pretty extensive vetting process we selected Shelf because it allowed our team to continue using Dropbox, Drive and Slack while giving us the ability to manage our most critical docs in a centralized place. The features that make shelf unique are it's dropbox and Drive syncing, advanced search and filtered search capabilities, the ability to add additional meta data like tags and badges and the web clipper which enables our team to also use Shelf to capture youtube videos and web articles for training purposes. #### Cons No product that tries to address knowledge management issues is going to be perfect.. Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all. I prefer a wiki method of building knowledge bases and Shelf doesn't yet offer this feature but overall we're very happy with Shelf. --- ### Shelf has been helping us avoid some costly mistakes. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shelf makes it easy for us to capture content using the web clipper and then forget about it until we need it again. The search features make it easy to locate stuff without knowing the name or the exact folder location. They have tags, a tag library and customized badges. #### Cons I wish the web clipper enabled us to capture slideshare presentations and podcasts. I wrote to their customer service team and they said that it was in the works. --- ### Unique - Overall rating: 5/5 - Reviewer: Tony C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shelf lets me put everything in one place and synchronize with other apps like Dropbox. It has a slick interface and was easy to learn. It's nice that I have both private areas and areas that I can share with an organization. I like how the tags work. #### Cons I haven't really found any big downsides with Shelf. My main online storage areas are Dropbox and Google Drive and those are covered. It does take a little playing with Shelf to understand how to maximize its benefits, but there is good customer support available. My questions were answered quickly. --- ### A Unique Product and Team - Overall rating: 5/5 - Reviewer: Tyler K. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Support team has been a genuine pleasure to work with. I have appreciated their helpfulness and care from initial contact, through the sales process, and now as a customer of several months. They are responsive to my requests and go out of their way to assist as needed, all while they continue to improve the product month by month. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Shelf offers the unique ability to combine a great variety of digital content from a diversity of places into one central, organized, and searchable location. This, coupled with an in-depth training and onboarding process, as well as thoughtful constraints within the platform, assist the user not only with building but also maintaining an orderly and useful digital library. #### Cons Shelf satisfies all of my major needs, but I do hope for future improvements in the areas of a) more advanced search features, b) finer-grained permissions options, c) more advanced tagging features, and d) custom fields and filters. --- ### Shelf is a great content collaboration tool - Overall rating: 5/5 - Reviewer: Shauneen G. - Verified reviewer: Yes - Industry: International Trade and Development - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros High level organizational capabilities, easy to use & attractive interface, the Web Clipper. The organizational capabilities are great (especially if you implement your company’s existing file structure), but the search feature is so fine-tuned that you don’t need to be overly organized to find what you need. #### Cons There's no built in messaging or chat feature but they told me that a Slack integration was coming in the future. --- ### Intuitive. Ease of Use. Great Customer Service - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: E-Learning - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. One thing I appreciate about Shelf overall is customer service. Our account manager is very responsive and attentive to our needs, questions, and any concerns we may have for our company's usage of Shelf. An excellent product is one thing, but customer service to make sure your customer(s) is/are happy is a benchmark of better customer satisfaction. Thanks Shelf for a great product and great customer attention. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used many software products like Shelf, but one thing that stood out to me right away as a new user was the ease of use. The product is intuitive to use and very user friendly compared to their competitors. It is easy to teach for new team members in our company to utilize and as an admin, it is more helpful to have a click-and-point admin control to make swift changes so our team operates efficiently with the most up-to-date information and information flow. #### Cons View-Only and Member Users are excellent and very easy to use and teach. Ideally, it would be great to have more Administrative analytical tools to monitor usage and making sure each member is being utilized to the best user role to function within a company's prod use of Shelf. --- ### Great product with exceptional customer support - Overall rating: 5/5 - Reviewer: Carla T. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered The customer service at Shelf has always been exceptional and help is always on hand when needed. I can't recommend this product enough for anyone looking for an easy to use knowledge base with customer support on hand. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very easy to use and even easier to navigate which makes the day to day use of the system seamless. #### Cons Copy and paste can sometimes be a little tricky if documents are being copied from external sources. --- ### Effective Knowledge Retrieval and Content Administration - Overall rating: 5/5 - Reviewer: Sean G. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Shelf has proven to be positive. The support team is responsive, and feature enhancements are ongoing. The introduction of new features like Search Copilot and Content Intelligence has dramatically increased our agents abilities to quickly answer questions and has allowed our content administrators to ensure material is up-to-date and reliable. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros - Seamless integration with our contact center solution - Search Copilot has significantly reduced dead-end searches and the time agents spend searching for answers - Content Intelligence has enhanced the accuracy and relevance of retrieved information #### Cons - Some users may require training to fully leverage Shelf's capabilities --- ### Shelf is a game changer - Overall rating: 5/5 - Reviewer: amanda T. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. we are very much enjoying Shelf and are excited to continue to onboard new departments to Shelf! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shelf has allowed Granite teammates to store and share vital information for day to day jobs. It has allowed us to easily share content between teams that had no capability of doing so previously. The search functionality it top-notch and allows people to find what they need as quickly and simply as possible! #### Cons bulk add tool & the ability to add people directly to user groups when adding to shelf --- ### Intuitive and Effective - Overall rating: 5/5 - Reviewer: SARAH B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall I have had a great experience with Shelf. The Shelf Team has been so incredibly helpful in the launch and revamps of the platform. They show a true willingness to help and have amazing expertise in knowledge management and provide best practices to ensure success. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Shelf has been a huge asset to our overall organization of content and process documents. It has improved consistency and efficiency across all the teams that leverage this tool. Managing and maintaining the content is simple and easy with a wide range of reporting available to the administrators. #### Cons I feel that there are some minor changes that could be made to the reporting feature. Nothing major just a few additional reports would be helpful. --- ### Shelf - Overall rating: 4/5 - Reviewer: craig b. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered I wasnt involved in the decision making or any of the fiances, but from an admin point of view and content Creation i had nothing but a good experience #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support from Rik and Weronika was always very efficient, timely and helpful. No question ever went unanswered. Decision trees, collapsibles and anlaytics #### Cons Occasionally went blank and needed tickets raising. Due to the way we send comms to agents, would be good to pull up old announcements and just edit those rather than sending a seperate comms about an update --- ### Great knowledge base - Overall rating: 5/5 - Reviewer: Cheryl M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to create a document, such as a decision tree, within shelf, to test and complete, before publishing for use by agents. Also the ability to track usage, by agent, to ensure that the knowledge base is properly and actively used. #### Cons All feedback goes to the same place, whereas I'd rather positive and negative were separate, as positive isn't as urgent. --- ### This is not a drill: A user case that lead to early adoption - Overall rating: 5/5 - Reviewer: Paul B. - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered Using Shelf in support of my consultancy/advisory tasks related to the development of an incubator hub in Belgrade, Serbia. Tasks require a lot of information coming in and out and disseminated to a wide variety of management, staff and stakeholders. We have been extremely glad to get our hands on the program. Not only does it support our organizational ethos of trying out new information technologies whenever we can and as they become available, its also been ideally suited and fit for our purpose. Its really smoothed and integrated our workflows and was just what we were looking for. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shelf is really easy to set up and get going very quickly and is incredibly intuitive to use. Its a great tool not only for managing knowledge inputs in a wide variety of formats but also for group and task based working. The web clipper is great for capturing information on the go and actually a lot of fun to use. The file permissions system is super efficient for setting up and breaking down work/interest groups. It ensures everyone gets what they need to know and gets a chance to appropriately share and contribute. Its strongly supportive of the informational needs of the multi layered management structure of the organization as well as for disseminating information and updates to its general membership and stakeholders. #### Cons Although its already integrated with the three most important cloud storage sites and we hear more are on the way, we've already become firm Shelf fans and will continue to use so we'd like to see some fast-tracking so more become available sooner than later. We also hear email integration is on the way. Right now and until it comes, it would be useful for user email lists to be generated internally. --- ### Perfect solution for all forms of media - audio, video, pictures - Overall rating: 5/5 - Reviewer: Dani B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Content is easy to find and searchable for all users based on tagging system, which is easy to use; content can be shared across all of our teams; reduces duplication; affordable; syncs with Google drive and drop box; very easy to drag and drop files and folders #### Cons There is no built in CRM tool, and this would be really useful t have accessible. Would also be great if this would integrate with Outlook. Takes some time to put the content you want on the platform but well worth it once it is set up and ready to use. --- ### Easy to use platform for busy teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: October 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From adoption the platform was noticeably very clean and unique in terms of design and I felt like I had a direction immediately. Many other tech apps are stressful to adopt and you are never quite sure you are utilizing the most important features. Not only was it easy for me to figure out, but getting my relatively small team on my Shelf was just as easy. We created our own folder structure to suit our needs and organization preferences and everything has been smooth and I can find everything I upload very easily, especially when I know who uploaded it. #### Cons I wish we can collaborate on documents inside of Shelf, but there really is not much a problem because they integrate with Google Drive directly so we can just upload it after. --- ### I recommend Shelf because it is easy to use - Overall rating: 5/5 - Reviewer: Nikolija T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use, for our job it is an important thing #### Cons I really don't have anything to write here --- ### Useful knowledge base - Overall rating: 5/5 - Reviewer: Suleyman T. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. User friendly software with lots of options and tools #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use , a lot of features , more options #### Cons Everything was great , had some problems with assist but i think its because of language #### Reasons for switching to Shelf Company's decision --- ### Find everything faster and you know it's the correct article - Overall rating: 5/5 - Reviewer: Edita C. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Some of the platform are just big theory that doesnt help at all. This is nicely constructed so you can find fast what you need. It helos a lot when you are doing analyses and you need to fast check some procedures #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked the tree option, plus implementation onto the other platform is very useful! For now there is no complains, nor from me or others users. Its a very good platform especially when you wanna help others to teach them some procedures better #### Cons As I said no complaints so far, I am not using it for long, but in this time its very much useful! #### Reasons for switching to Shelf The overall use of the agents wasnt ug, it wasnt very approchable, and it was overall messy. Me personally didnt use it that much and was relying on my notes at that moment --- ### User-friendly with professional - and quick - support to help navigate any challenges. - Overall rating: 5/5 - Reviewer: Katherine L. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered Ability to easily - and securely - share resources with our global movement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We're an international organization, and needed a platform that would be affordable and accessible globally. The staff at Shelf.io are incredibly customer-oriented and constantly seeking feedback to add new features and upgrade the system. The library is intuitive to use from both an administrator's and user's perspective. The search function is robust, making it easy to find relevant resources. And, the ability to have specific user-groups for certain documents is a huge benefit for us. Without question, an amazing resource for the price. #### Cons I do wish we could customize the look (e.g., co-brand with logos, colors, etc.) - but really, if my only major complaint has to with aesthetics, the product certainly is working for us. --- ### Shelf is AMAZING! Exactly what our organization needed. - Overall rating: 5/5 - Reviewer: Kelly W. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. This was the program that we needed to organize our content! We had several locations where we keep content, and ended up with several copies of the same document. Shelf allowed us to have 1 space for our employees to access with the most up to date, recent and most used documents. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shelf is so easy to navigate even for those who struggle to use computers. I love that you can design your home page with your 'favorites'. I love the search feature, and that related documents populate with each document. Super organized, beautiful layout. #### Cons I have yet to come across something that I would change about Shelf. ## More reviews [Next reviews](https://www.softwareadvice.com/product/435224-Shelf/reviews/?page=2) --- Shelf Reviews, Pros and Cons - 2026 Software Advice