--- title: "Dispatch Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dispatch. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dispatch is a good fit for you!" source_url: "https://www.softwareadvice.com/product/443276-Dispatch-Connect/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Delivery Management Software](https://www.softwareadvice.com/fleet-management/delivery-management-comparison/) / [Dispatch](https://www.softwareadvice.com/product/443276-Dispatch-Connect/) / Dispatch Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/443276-Dispatch-Connect/) Reviews [Alternatives](https://www.softwareadvice.com/product/443276-Dispatch-Connect/alternatives/) # Dispatch User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 99 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 69 reviews (70%) - 4 stars: 25 reviews (25%) - 3 stars: 5 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The platform is user-friendly, and having real-time visibility into driver status is a big plus. When everything goes smoothly, it’s a very efficient way to handle deliveries without needing in-house drivers. - It’s a convenient and scalable solution for managing deliveries, especially when volume fluctuates. While there are some reliability hiccups from time to time, the ease of use and flexibility make it a valuable service for our operations. - What I like the most about dispatch connect is the fact that this particular program helps build customer and employee relationships, allowing the workflow to be a lot more fluent and increases productivity. ### Most mentioned cons - Communication - Poor, notifications for cancellations or driver issues at drop off severely delayed oftentimes takes hours for someone to reach out - What I like least about dispatch, is some of the user graphical display layouts that makes it hard for employees to learn on a rapid basis. - Responsiveness - Drivers frequently misuse misc charges, there are cases in which misc charges were 3-4x the cost of the trip which should never be possible. ## Dispatch customer reviews Showing reviews 1-25 of 99 (page 1). ### Positive Experience with Dispatch - Overall rating: 4/5 - Reviewer: Jim R. - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Dispatch has been positive. It has helped me improve my territory / route management performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Dispatch is the ease of use on both my laptop and my cell phone. The dashboard rarely fails. #### Cons What I like least about Dispatch is my concern for security and Fraud. Unfortunatley, this is a big concern for all fleet management tools including Dispatch. --- ### Best thing in courier service all over the country! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s my go to for finding courier’s outside of my local area. Works most of the time. Easy to use. Customer service is top notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Except for one particular driver in Atlanta one time. I’ve had nothing but good experiences with dispatch. Works all over the place. If I schedule well in advance I always get a driver for my routes. Usually I only have to seek other modes when I’m in a big rush and try to schedule last minute stuff. #### Cons Sometimes for those rush rush jobs I feel like I don’t really know if I’m going to be able to get a driver. I understand some days and some places will be difficult to find drivers. But I wish there some sort of way to know that you will in fact get a driver. --- ### Reliable Partner with Outstanding Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Machinery - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Dispatch has been very positive. They have proven to be a reliable vendor, delivering quality service and maintaining strong communication. Their commitment to customer satisfaction and problem-solving makes them a valued partner, and we look forward to continuing our business relationship. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dispatch consistently provides excellent customer service, quick response times, and clear communication throughout the process. Their team is professional, helpful, and always willing to work with us to resolve issues efficiently. #### Cons Occasionally, there can be minor delays due to logistics or part availability, but the team is proactive in providing updates and finding solutions. --- ### Going downhill - Overall rating: 3/5 - Reviewer: Lynn W. - Industry: Furniture - Company size: 2-10 employees - Product usage: 3-5 years · monthly - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experice lately has been bad. When there's an issue with a delivery there's no customer service. No way to get in touch with a person to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I used to love using Dispatch. The portal for setting up service is easy to use and being able to track the driver is helpful. However lately service has been not so good. #### Cons The last driver I had was absolutely terrible. I set up a dedicated truck to be delivered asap. The driver was late and went to several stops in between. He lied and caused many problems for the client. --- ### Outstanding Transportation Partner and Reliable Service - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Dispatch has been outstanding. We have used the platform for a variety of transportation and logistics needs and have consistently received dependable service. The booking process is simple, communication is clear, and deliveries are handled professionally. The visibility and tracking tools provide peace of mind, and the support team is always available when needed. Dispatch has become a valuable partner in helping us serve our customers efficiently, and we would highly recommend their services to other businesses looking for reliable transportation solutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent communication, professional drivers, on-time pickups and deliveries, and a very easy-to-use platform. Dispatch has helped streamline our transportation needs and provides reliable service whenever we need it. Their customer support team is responsive and always willing to assist with any questions or special requests. #### Cons There is very little to dislike. Occasionally, availability can be limited during peak demand periods, but the team does a great job finding solutions and keeping us informed throughout the process. --- ### Excellent Value - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Dispatch has been excellent. Once I completed the training, the app was very easy to navigate and use. Everything worked as expected, and it helped make the workflow organized and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's an excellent value for the money. Everything worked as expected, and the overall experience was great. #### Cons The app worked well and was very easy to follow once I completed the training. I wouldn’t change a thing. --- ### world class - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Building Materials - Company size: 10000+ employees - Product usage: 1-3 years · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. my experience with dispatch has been world class and they always go above and beyond to ensure your material gets to where it needs to be and always on time #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros dispatch is a great way to get your material where it needs to be . they are very good at being on time and being very accurate #### Cons sometimes the times to pick up are very long and also they cancel on you when you hired the service to do a job --- ### Convenient and Easy-to-Use Delivery Service - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with Dispatch has been positive. It’s a convenient and scalable solution for managing deliveries, especially when volume fluctuates. While there are some reliability hiccups from time to time, the ease of use and flexibility make it a valuable service for our operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Dispatch makes it very easy to schedule and track deliveries. The platform is user-friendly, and having real-time visibility into driver status is a big plus. When everything goes smoothly, it’s a very efficient way to handle deliveries without needing in-house drivers. #### Cons There can be occasional inconsistencies with driver quality and timing. Some deliveries run later than expected, and communication can vary depending on the driver. More consistency across the board would make a big difference. --- ### Dispatch Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 10000+ employees - Product usage: 1-3 years · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, its positive. When the issues arise, Dispatch is quick to fix it. I've never had an issue go unresolved, and couldn't see myself using anyone else for my dispatch needs! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The service is unmatched. When i need something to get to a jobsite in a hurry, I log in, place my order, and it gets done that day. When i run into an issue, they resolve it with haste. #### Cons Sometimes, it takes a while for an order to get picked up. Sometimes, the drivers don't want to unload 20 items by hand. --- ### Could be an Industry Leader but... - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 5001-10000 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with dispatch has been poor, not because of the platform, but it's implimentation, and customer service. I find our needs are frequently ignored until they become major issues and by that point we have lost thousands of dollars, incurred additional expenses and wasted man hours. Why does the system need to completly fail before basic requests like POD photos are enforced? Why are Misc charges so loose? Why is there no geofencing? Why do I frequently feel like I am the business and Dispatchit is the customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros The API seems intuitive and easily accessible. The webhook geatures are interesting and potentially useful. Was impressed with the OAuth framework. #### Cons 1.) Reporting - Little to no reporting, no support for ad hoc reporting outside of API 2.) Dashboard - poorly constructed, cannot filter by any criteria to drill down 3.) Communication - Poor, notifications for cancellations or driver issues at drop off severely delayed oftentimes takes hours for someone to reach out 4.) Responsiveness - Drivers frequently misuse misc charges, there are cases in which misc charges were 3-4x the cost of the trip which should never be possible. In industries where misc charges can be applied it is standard that this does not occurr. Additionally, reports regarding driver performance ar ignored or not acted on. Commitment to the customer- Would tate this very low. Frequently get the impression that our concerns are ignored (no drop off photos, driver damage, drivers misusing misc charges, return trips set with no authorization) App security and process integrity - Extremly poor, one of the worst I have seen, drivers can manually update status, no geofencing capability, no customer review for misc charges, POD not enforced, items lost by driver become our loss. --- ### Wonderful, time-saving service! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Dispatch has been great. Any disruptions that may have occurred have been minimal and few and far in between. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Trusted & reliable drivers that show up on time and provide excellent customer service to our customers. The customer service team is great! They always reach out and are quick to assist should any problems arrive, whether via chat or phone. #### Cons Sometimes there can be a long wait time on a driver, which caused me to have to cancel due to delivery delays to my customers. --- ### Dispatch is solid - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall reliable source for semi rush courier jobs, friendly drivers, drivers always answer the phones #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros easy tracking, easy payment methods, decent prices, good coverage all over the US, drivers follow instructions. #### Cons customer service not the greatest due to getting sent to voicemail a lot of the time, occasionally a driver 2 hours away can accept jobs that are extremely time sensitive, uber can have way cheaper prices --- ### Grateful Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive overall, just small things to improve too rly push further. More driver development would be great for those over acheiving drivers! retain them and keep the best of the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I would say the best thing about Dispatch is the integrity of the drivers. There are so many ways too ship things places, but the relationships built is very impressive. There is defently a learning curve when working with SunRun, but the communication is key. #### Cons I feel like they can improve on verification of drivers, making sure the account and the actual driver match. --- ### Just Dispatch It! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: Self-Employed - Product usage: less than 1 year · weekly - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Dispatch has help my store to maintain a smooth operation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease to view order and track drivers. #### Cons The slow driver assing and the accuracy of the pick up. --- ### Not a bad experience - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Warehousing - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, a pretty decent experience, just wish they could be on time. We are pretty on demand when we need a part, we need it by a certain time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use and decent communication. The website is easy to navigate and easy to track previous orders. #### Cons Some drivers aren't the best and orders do not arrive when they say they will. We will have an ETA of 2pm for a delivery and sometimes it won't arrive for another hour or two. --- ### Dispatch is Good for Medium to Big Operations - Overall rating: 4/5 - Reviewer: Ronald H. - Industry: Entertainment - Company size: 2-10 employees - Product usage: a free trial · daily - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it was very easy to use but at the end of the day, our efforts don't require a software this powerful. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Dispatch can be very effective for scheduling routing and other delivery type businesses. We tried it for the routing but it wasn't a good fit for our smaller opertion. #### Cons Although it's very user friendly, it is a bit challenging at first. I think it's geared more towards bigger operations --- ### Dispatch is the best solution - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered It’s been a fantastic experience working with Dispatch. Your business concept is brilliant, providing immense value to major companies in multiple ways especially by easing their workload. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lightning-fast responses, both in the office and on-site. The system is user-friendly, and mistakes, like incorrect entries are easily corrected. The staff is ever ready to help and provide adequate care and support. #### Cons Businesses should have the ability to adjust dispatch times themselves when errors occur (e.g., wrong pickup/drop-off times). This would free up your team to focus on other priorities. That said, your staff is always quick to fix these issues when we reach out. --- ### Dispatch driver - Overall rating: 4/5 - Reviewer: Kemisha L. - Industry: Transportation/ Trucking/ Railroad - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Can use with ease for the driver to choose the load and schedule #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of use for the company and it's drivers to use #### Cons The app sometimes stalls or glitches out --- ### Great product A must have - Overall rating: 5/5 - Reviewer: Kevin A. - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What I liked most was how easy it was to integrate. #### Cons What I liked least about Dispatch was the price. --- ### Helpful courier service - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 10000+ employees - Product usage: 3-5 years · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall positive, there are many good drivers that really work to be successful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ability to schedule drivers easily really makes the process simple for the most part. #### Cons Difficulty in finding addresses in Google maps, and the lack of location specific searches. --- ### REquipment - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! so far so good. . #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Fast, on time. website easy to use. #### Cons Sometimes they take to main office not the maintenance shed. wish they would include name of person who got package and not just write office or shop. --- ### Dispatch Performance - Overall rating: 5/5 - Reviewer: Atticus W. - Industry: Warehousing - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been good! My favorite driver has been [sensitive content hidden], he is good at communication and taking care of our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the clear communication from the customer service team, the drivers are all ways good at photos of delivery, and communicating problems. #### Cons The cost is more than competitors like Curri, however the cost difference of Dispatch makes up for your reliability, I have had problems shipping things with Curri. --- ### Dispatch Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like that there’s plenty of work available for contractors. #### Cons They can sometimes lack in the communication towards the contractors. We need to make sure that we are always listening to each other and can come to a solution. --- ### Century AC Thanks - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As I said [sensitive content hidden] has been great always available helping in every way with me to get stuff done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very helpful my sales rep. is always available and there to help with any issue I have. #### Cons The phone lines always getting the answer machine hard to get in touch with someone. --- ### Store Manager - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its great and really helps us increase our sales and meet customer deadlines, everyday #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fast service great drivers great website #### Cons We dont have anything we dont like about DISPATCH ---