--- title: "Dispatch Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Dispatch. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dispatch is a good fit for you!" source_url: "https://www.softwareadvice.com/product/443276-Dispatch-Connect/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Delivery Management Software](https://www.softwareadvice.com/fleet-management/delivery-management-comparison/) / [Dispatch](https://www.softwareadvice.com/product/443276-Dispatch-Connect/) / Dispatch Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/443276-Dispatch-Connect/) Reviews [Alternatives](https://www.softwareadvice.com/product/443276-Dispatch-Connect/alternatives/) # Dispatch User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 101 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 69 reviews (68%) - 4 stars: 27 reviews (27%) - 3 stars: 5 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The platform is user-friendly, and having real-time visibility into driver status is a big plus. When everything goes smoothly, it’s a very efficient way to handle deliveries without needing in-house drivers. - It’s a convenient and scalable solution for managing deliveries, especially when volume fluctuates. While there are some reliability hiccups from time to time, the ease of use and flexibility make it a valuable service for our operations. - What I like the most about dispatch connect is the fact that this particular program helps build customer and employee relationships, allowing the workflow to be a lot more fluent and increases productivity. ### Most mentioned cons - Communication - Poor, notifications for cancellations or driver issues at drop off severely delayed oftentimes takes hours for someone to reach out - What I like least about dispatch, is some of the user graphical display layouts that makes it hard for employees to learn on a rapid basis. - Responsiveness - Drivers frequently misuse misc charges, there are cases in which misc charges were 3-4x the cost of the trip which should never be possible. ## Dispatch customer reviews Showing reviews 1-25 of 101 (page 1). ### Wonderful, time-saving service! - Overall rating: 5/5 - Reviewer: Crystal P. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Dispatch has been great. Any disruptions that may have occurred have been minimal and few and far in between. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Trusted & reliable drivers that show up on time and provide excellent customer service to our customers. The customer service team is great! They always reach out and are quick to assist should any problems arrive, whether via chat or phone. #### Cons Sometimes there can be a long wait time on a driver, which caused me to have to cancel due to delivery delays to my customers. --- ### Dispatch is solid - Overall rating: 5/5 - Reviewer: Alan P. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall reliable source for semi rush courier jobs, friendly drivers, drivers always answer the phones #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros easy tracking, easy payment methods, decent prices, good coverage all over the US, drivers follow instructions. #### Cons customer service not the greatest due to getting sent to voicemail a lot of the time, occasionally a driver 2 hours away can accept jobs that are extremely time sensitive, uber can have way cheaper prices #### Reasons for choosing Dispatch they are cheaper by miles and also drivers are faster to accept and show up --- ### Could be an Industry Leader but... - Overall rating: 3/5 - Reviewer: Nicholas P. - Verified reviewer: Yes - Industry: Construction - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with dispatch has been poor, not because of the platform, but it's implimentation, and customer service. I find our needs are frequently ignored until they become major issues and by that point we have lost thousands of dollars, incurred additional expenses and wasted man hours. Why does the system need to completly fail before basic requests like POD photos are enforced? Why are Misc charges so loose? Why is there no geofencing? Why do I frequently feel like I am the business and Dispatchit is the customer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros The API seems intuitive and easily accessible. The webhook geatures are interesting and potentially useful. Was impressed with the OAuth framework. #### Cons 1.) Reporting - Little to no reporting, no support for ad hoc reporting outside of API 2.) Dashboard - poorly constructed, cannot filter by any criteria to drill down 3.) Communication - Poor, notifications for cancellations or driver issues at drop off severely delayed oftentimes takes hours for someone to reach out 4.) Responsiveness - Drivers frequently misuse misc charges, there are cases in which misc charges were 3-4x the cost of the trip which should never be possible. In industries where misc charges can be applied it is standard that this does not occurr. Additionally, reports regarding driver performance ar ignored or not acted on. Commitment to the customer- Would tate this very low. Frequently get the impression that our concerns are ignored (no drop off photos, driver damage, drivers misusing misc charges, return trips set with no authorization) App security and process integrity - Extremly poor, one of the worst I have seen, drivers can manually update status, no geofencing capability, no customer review for misc charges, POD not enforced, items lost by driver become our loss. --- ### Outstanding Transportation Partner and Reliable Service - Overall rating: 5/5 - Reviewer: alexander h. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Dispatch has been outstanding. We have used the platform for a variety of transportation and logistics needs and have consistently received dependable service. The booking process is simple, communication is clear, and deliveries are handled professionally. The visibility and tracking tools provide peace of mind, and the support team is always available when needed. Dispatch has become a valuable partner in helping us serve our customers efficiently, and we would highly recommend their services to other businesses looking for reliable transportation solutions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent communication, professional drivers, on-time pickups and deliveries, and a very easy-to-use platform. Dispatch has helped streamline our transportation needs and provides reliable service whenever we need it. Their customer support team is responsive and always willing to assist with any questions or special requests. #### Cons There is very little to dislike. Occasionally, availability can be limited during peak demand periods, but the team does a great job finding solutions and keeping us informed throughout the process. --- ### Excellent Value - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Dispatch has been excellent. Once I completed the training, the app was very easy to navigate and use. Everything worked as expected, and it helped make the workflow organized and efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's an excellent value for the money. Everything worked as expected, and the overall experience was great. #### Cons The app worked well and was very easy to follow once I completed the training. I wouldn’t change a thing. --- ### Best thing in courier service all over the country! - Overall rating: 5/5 - Reviewer: Luis A. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s my go to for finding courier’s outside of my local area. Works most of the time. Easy to use. Customer service is top notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Except for one particular driver in Atlanta one time. I’ve had nothing but good experiences with dispatch. Works all over the place. If I schedule well in advance I always get a driver for my routes. Usually I only have to seek other modes when I’m in a big rush and try to schedule last minute stuff. #### Cons Sometimes for those rush rush jobs I feel like I don’t really know if I’m going to be able to get a driver. I understand some days and some places will be difficult to find drivers. But I wish there some sort of way to know that you will in fact get a driver. --- ### Grateful Review - Overall rating: 5/5 - Reviewer: Andy N. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Positive overall, just small things to improve too rly push further. More driver development would be great for those over acheiving drivers! retain them and keep the best of the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I would say the best thing about Dispatch is the integrity of the drivers. There are so many ways too ship things places, but the relationships built is very impressive. There is defently a learning curve when working with SunRun, but the communication is key. #### Cons I feel like they can improve on verification of drivers, making sure the account and the actual driver match. --- ### Going downhill - Overall rating: 3/5 - Reviewer: Lynn W. - Verified reviewer: Yes - Industry: Furniture - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The experice lately has been bad. When there's an issue with a delivery there's no customer service. No way to get in touch with a person to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I used to love using Dispatch. The portal for setting up service is easy to use and being able to track the driver is helpful. However lately service has been not so good. #### Cons The last driver I had was absolutely terrible. I set up a dedicated truck to be delivered asap. The driver was late and went to several stops in between. He lied and caused many problems for the client. --- ### Positive Experience with Dispatch - Overall rating: 4/5 - Reviewer: Jim R. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Dispatch has been positive. It has helped me improve my territory / route management performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Dispatch is the ease of use on both my laptop and my cell phone. The dashboard rarely fails. #### Cons What I like least about Dispatch is my concern for security and Fraud. Unfortunatley, this is a big concern for all fleet management tools including Dispatch. --- ### Reliable Partner with Outstanding Service - Overall rating: 5/5 - Reviewer: Maycon S. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Dispatch has been very positive. They have proven to be a reliable vendor, delivering quality service and maintaining strong communication. Their commitment to customer satisfaction and problem-solving makes them a valued partner, and we look forward to continuing our business relationship. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dispatch consistently provides excellent customer service, quick response times, and clear communication throughout the process. Their team is professional, helpful, and always willing to work with us to resolve issues efficiently. #### Cons Occasionally, there can be minor delays due to logistics or part availability, but the team is proactive in providing updates and finding solutions. --- ### review on dispatch - Overall rating: 4/5 - Reviewer: Addison O. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall good, when I place an order for asap the times can change #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy way to navigate website, easy to edit and changed orders on the fly #### Cons The estimated times are not accurate all the time. #### Reasons for switching to Dispatch Easier on dispatch, it was easy to make the switch --- ### Just Dispatch It! - Overall rating: 5/5 - Reviewer: Neftali O. - Verified reviewer: Yes - Industry: Wholesale - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Dispatch has help my store to maintain a smooth operation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease to view order and track drivers. #### Cons The slow driver assing and the accuracy of the pick up. #### Reasons for switching to Dispatch Same day delivery as the other company I have to wait a day. --- ### GREAT PROGRAM!! THANK YOU DISPATCH!! - Overall rating: 5/5 - Reviewer: Amber M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I enjoy all the features that the Dispatch Program has to offer!! It’s easy to use for both administrators and end users, as well as great customer service!! ⭐️⭐️⭐️⭐️⭐️!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons I haven’t experienced any mishaps of speed bumps yet with Dispatch!! Fingers crossed!! --- ### Dispatch is Good for Medium to Big Operations - Overall rating: 4/5 - Reviewer: Ronald H. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it was very easy to use but at the end of the day, our efforts don't require a software this powerful. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Dispatch can be very effective for scheduling routing and other delivery type businesses. We tried it for the routing but it wasn't a good fit for our smaller opertion. #### Cons Although it's very user friendly, it is a bit challenging at first. I think it's geared more towards bigger operations --- ### Dispatch is the best solution - Overall rating: 4/5 - Reviewer: David T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered It’s been a fantastic experience working with Dispatch. Your business concept is brilliant, providing immense value to major companies in multiple ways especially by easing their workload. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Lightning-fast responses, both in the office and on-site. The system is user-friendly, and mistakes, like incorrect entries are easily corrected. The staff is ever ready to help and provide adequate care and support. #### Cons Businesses should have the ability to adjust dispatch times themselves when errors occur (e.g., wrong pickup/drop-off times). This would free up your team to focus on other priorities. That said, your staff is always quick to fix these issues when we reach out. --- ### A great Company for any business to use. - Overall rating: 5/5 - Reviewer: Bryson g. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I think every company should look into using Dispatch as a provider to manage and deliver goods. I think the company communication is top tier and have little to no delivery errors. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Dispatch is a great company to use because it makes our ordering for supplies simple and efficient. our hospital uses Dispatch to deliver supplies for printers and I couldn't be more pleased with our outcomes. #### Cons I have no cons about this service. it completes every task we have with ease and simplicity. --- ### Helpful courier service - Overall rating: 4/5 - Reviewer: Andrew A. - Verified reviewer: Yes - Industry: Utilities - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall positive, there are many good drivers that really work to be successful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The ability to schedule drivers easily really makes the process simple for the most part. #### Cons Difficulty in finding addresses in Google maps, and the lack of location specific searches. --- ### CenterPoint - Overall rating: 5/5 - Reviewer: Vlad G. - Verified reviewer: Yes - Industry: Utilities - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Reliable most of the time, ease to communicate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User Interface, ease of placing the orders. #### Cons No option for multiple pickups on the same order, and saving information in some field for future use, #### Reasons for switching to Dispatch Liked cost and availability of the drivers --- ### Dispatch Performance - Overall rating: 5/5 - Reviewer: Atticus W. - Verified reviewer: Yes - Industry: Warehousing - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been good! My favorite driver has been [sensitive content hidden], he is good at communication and taking care of our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the clear communication from the customer service team, the drivers are all ways good at photos of delivery, and communicating problems. #### Cons The cost is more than competitors like Curri, however the cost difference of Dispatch makes up for your reliability, I have had problems shipping things with Curri. --- ### Terrance Kator - Lennox - Overall rating: 5/5 - Reviewer: Terrance K. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very reliable, and service is extremely great. #### Cons No blemishes at all. Very satisfied with the service that's provided for us. --- ### Dispatch Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like that there’s plenty of work available for contractors. #### Cons They can sometimes lack in the communication towards the contractors. We need to make sure that we are always listening to each other and can come to a solution. --- ### Reliable Service - Overall rating: 5/5 - Reviewer: John T. - Verified reviewer: Yes - Industry: Wholesale - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a very pleasant experience with no real drawbacks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to navigate the site and place orders. Update emails are sent detailing the various stages of shipment from the moment the order is placed until completion. Drivers are always on time. #### Cons There is no single button to cancel an order, you'll have to create a chat or send an email. --- ### The Tile Shop Appreciation - Overall rating: 5/5 - Reviewer: James S. - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10/10 overall experience with dispatch!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Dispatch have been prompt, & great in communication with us and our customer. Heard nothing but good things from our customers regarding delivery. We love Dispatch. #### Cons If there was a con, is the cancellation process, little more difficult than expected. --- ### Best Courier Service - Overall rating: 5/5 - Reviewer: Luis G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are an On-Demand business so we very much enjoy a service like Dispatch. We can pickup and delivery material within an hour or two of ordering. Along with tracking live orders, that helps us organize and work around those delivery times. Very positive experience and super reliable when issues come up, which are minimal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ordering process is fast and the ability to track orders live have to be what we most like about Dispatch. Knowing where the drivers are during the transit process really helps with our order fulfillment process. #### Cons We do wish Dispatch had a multi-order PICKUP step, and not just a multi-order DROP OFF step. We have multiple vendors we pickup from every morning so we currently we have to setup at least two or sometimes three separate orders. #### Vendor response Hi Luis- Thank you for your detailed review and feedback! We’re thrilled you’ve had a positive experience. We've shared your feedback internally and we'll use it to continue to improve our products and services. Replied August 2024 --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Laura W. - Verified reviewer: Yes - Industry: Wholesale - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love being able to track orders, gives peace of mind to customer. #### Cons Being notified when there is a very long delay. ## More reviews [Next reviews](https://www.softwareadvice.com/product/443276-Dispatch-Connect/reviews/?page=2) --- Dispatch Reviews, Pros and Cons - 2026 Software Advice