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> Reviews of Dispatch. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dispatch is a good fit for you!

Source: https://www.softwareadvice.com/product/443276-Dispatch-Connect/reviews

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Dispatch Reviews

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[Overview](https://www.softwareadvice.com/product/443276-Dispatch-Connect/)

Reviews

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# Dispatch Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(69)

4

(26)

3

(5)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.9

Customer Support

4.5

Value for money

4.4

Functionality

4.7

* * *

### Pros

"The platform is user-friendly, and having real-time visibility into driver status is a big plus. When everything goes smoothly, it’s a very efficient way to handle deliveries without needing in-house drivers."

"It’s a convenient and scalable solution for managing deliveries, especially when volume fluctuates. While there are some reliability hiccups from time to time, the ease of use and flexibility make it a valuable service for our operations."

"What I like the most about dispatch connect is the fact that this particular program helps build customer and employee relationships, allowing the workflow to be a lot more fluent and increases productivity."

### Cons

"Communication - Poor, notifications for cancellations or driver issues at drop off severely delayed oftentimes takes hours for someone to reach out"

"Responsiveness - Drivers frequently misuse misc charges, there are cases in which misc charges were 3-4x the cost of the trip which should never be possible."

"Sometimes there can be a long wait time on a driver, which caused me to have to cancel due to delivery delays to my customers."

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Dispatch Reviews, Pros and Cons - 2026 Software Advice