--- title: "ECP Software Reviews, Demo & Pricing - 2026" description: "Review of ECP Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/448947-ECP/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Assisted Living Software](https://www.softwareadvice.com/long-term-care/assisted-living-comparison/) / ECP Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/448947-ECP/reviews/)[Alternatives](https://www.softwareadvice.com/product/448947-ECP/alternatives/) # ECP Review Custom quote 1 plan Wondering if ECP is right for your organization? Our Assisted Living Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview ECP 4.7 [(175)](https://www.softwareadvice.com/product/448947-ECP/reviews/) Pricing Pricing available upon request ### About ECP ECP (Extended Care Professional) is the easiest to use, all-in-one software platform built for assisted living communities, memory care, and IDD/group homes. Unlike systems adapted from hospitals or skilled nursing facilities, every module in ECP is designed around how assisted living workflows actually operate. The platform includes eMAR, EHR, CRM, Move-Ins, Billing, and Insights. All modules share a single resident record, reducing duplicate data entry across clinical, sales, and financial teams. Data entered during the sales process flows into clinical at move-in, and clinical documentation flows into billing automatically. ECP serves single-site operators, multi-community operators, and enterprise senior living organizations across 8,500+ communities in all 50 states. The platform is designed for daily use by frontline care staff, nurses, and med techs, with a focus on speed, simplicity, and compliance readiness. Operators don't outgrow ECP as they scale. eMAR ECP's eMAR is pharmacy-initiated. Medication orders flow directly from 850+ pharmacy partners into the platform, automatically building each resident's medication record and reducing manual transcription errors. Staff... document med pass with task lists, alerts for missed or late doses, and built-in support for all 8 medication rights. Controlled substance counts, PRN administration, automatic inventory tracking, and electronic reorders are included. EHR ECP's EHR is built for assisted living documentation workflows. Assessments drive automatic care plan generation and task list creation. Clinical staff document care notes, incidents, and service delivery quickly. The system supports digital signatures, state-specific compliance reports, and an executive dashboard for full community visibility. CRM ECP's CRM is built for senior living sales cycles. It manages leads, tours, follow-ups, referral sources, and occupancy tracking in one place. Pipeline stages and family communication workflows are designed for assisted living admissions. At move-in, resident data transfers directly into the clinical system with no re-entry. Includes Office 365 integration, electronic signatures, marketing campaigns, and pipeline reporting. Move-Ins ECP's Move-Ins module replaces paper admissions with a fully digital workflow. Document packets are completed digitally with e-signature capture. Automated task assignments notify each department of what needs to be completed before and after move-in. Pre-assessments and level-of-care documentation start at admission and flow directly into the clinical record. Billing ECP's Billing module supports level-of-care pricing, ancillary service charges, and private-pay workflows. Services documented in care notes automatically trigger billing charges, closing the loop between care delivery and revenue capture. Includes recurring billing templates, ACH and card payment processing, and AR aging reporting. Integrations ECP connects with 60+ named technology partners across pharmacy, workforce, resident engagement, dining, safety monitoring, and billing, with REST API, Webhooks, HL7, CSV, and secure messaging support. Key Facts Communities served: 8,500+ States: All 50 Pharmacy partners: 850+ Technology integrations: 60+ Support: 100% US-based Deployment: Cloud-based, browser and mobile, no local installation Wondering if ECP is right for your organization? Our Assisted Living Software selection experts can help you in 15 minutes or less. ## ECP User Interface ## Popular ECP Alternatives Main Product ECP 4.7 [(175)](https://www.softwareadvice.com/product/448947-ECP/reviews/) Ratings Breakdown - 4.69Ease of use - 4.52Value for money - 4.87Customer support - 4.49Functionality Pricing Available upon request Get Price Alternative Product [PointClickCare EHR for Senior Living](https://www.softwareadvice.com/long-term-care/senior-living-core-platform-profile/) 4.7 [(63)](https://www.softwareadvice.com/long-term-care/senior-living-core-platform-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.37Value for money - 4.45Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Eldermark](https://www.softwareadvice.com/medical/eldermark-profile/) 4.6 [(37)](https://www.softwareadvice.com/medical/eldermark-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.66Value for money - 4.84Customer support - 4.27Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [WellSky Long-Term Care](https://www.softwareadvice.com/nursing-home/netsolutions-profile/) 4.8 [(20)](https://www.softwareadvice.com/nursing-home/netsolutions-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.65Value for money - 4.95Customer support - 4.70Functionality Pricing Available upon request Get Price Alternative Product [Curenta Assisted Living Software](https://www.softwareadvice.com/product/516473-Assisted-Living-SaaS/) No reviews yet Ratings Breakdown - Ease of use - Value for money - Customer support - Functionality Pricing Available upon request Get Price Alternative Product [Therap](https://www.softwareadvice.com/product/467875-Therap/) 4.7 [(100)](https://www.softwareadvice.com/product/467875-Therap/reviews/) Ratings Breakdown - 4.45Ease of use - 4.48Value for money - 4.65Customer support - 4.51Functionality Pricing Available upon request Get Price ## ECP Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ECP Features - Popular features found in Assisted Living Assessment Management Charting Communication Management Compliance Management Document Management Incident Management Meal/Nutrition Management Medication History Point of Care System Reporting & Statistics Scheduling Staff Management - More features of ECP Access Controls/Permissions Activity Dashboard Activity Planning Activity Tracking Admissions Management Alerts/Escalation Alerts/Notifications API Appointment Management Billing & Invoicing Calendar Management Calendar/Reminder System Campaign Management Care Plan Management Client Management Clinical Care CNA Tracking Compliance Tracking Contact Database Contact Management CRM Customer Database Customizable Forms Customizable Reports Customizable Templates Data Import/Export Documentation Management Document Storage Electronic Payments Electronic Signature Email Marketing Employee Management EMR/EHR E-Prescribing Event/Activities Planning Forecasting For Home Care Providers For Long Term Care For Medical Purposes Geriatric Care HIPAA Compliant Home Health Care Management Interaction Tracking Invoice History Invoice Management Lead Capture Lead Distribution Lead Generation Lead Management Lead Nurturing Lead Qualification Medical Billing Medical History Records Medical Management Medication Database Medication Management Monitoring Nursing Forms Tracking Opportunity Management Patient Communications Patient Intake Patient Management Patient Records Management Pipeline Management Records Management Referral Tracking Reminders Reporting/Analytics Revenue Management Sales Reports Search/Filter Spend Management Status Tracking Task Management Task Progress Tracking Task Scheduling Third-Party Integrations Transaction Management User Management Workflow Management Work Order Management ## ECP Integrations HubSpot CRM Integration rated undefined from -1 review Looker Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Carefeed Integration rated undefined from -1 review PioneerRx Integration rated undefined from -1 review Tableau Integration rated undefined from -1 review See all 37 integrations ## ECP User Reviews ## ECP customer ratings - Overall rating: 4.7/5 - Total reviews: 175 ### Rating distribution - 5 stars: 123 reviews (70%) - 4 stars: 45 reviews (26%) - 3 stars: 6 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.5/5 - Customer support: 4.9/5 - Functionality: 4.5/5 --- ### Excellence in Action: Exceptional People, Exceptional Product - Overall rating: 5/5 - Reviewer: Charlene P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The overall experience has been exemplary—truly reflective of a 5-star partnership. The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both system implementation and ongoing optimization. From initial rollout through enhancement of current capabilities, the approach has been thoughtful, structured, and outcomes-driven, ensuring minimal disruption while maximizing adoption and impact. This model should be considered a best practice for introducing new system suites or advancing existing platforms, as it effectively balances technical execution with operational integration and user engagement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our partnership with ECP Healthcare Platform reflects a shared commitment to advancing quality, consistency, and transparency in resident care. Through aligned goals and integrated workflows, ECP enables enhanced care coordination, and real-time visibility into clinical performance—supporting both operational excellence and improved resident outcomes. #### Cons There are no notable areas of concern—ECP is supported by exceptional people and delivers an outstanding product that consistently met my expectations. #### Reasons for switching to ECP We set out to establish consistency across all communities and workflows. --- ### Great service - Overall rating: 4/5 - Reviewer: Heather Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So glad we made the switch. ECP is comprehensive and customer support is excellent. Favorite feature was being able to customize the RAT to trigger service plan questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support, ability to customize service plans to RAT, ability to enter in late entries, dashboard information with ability to drill down, easy to use #### Cons Rigid programming that prevents what feels like simple adjustments - attaching a note to the email when sending the service plan out, being able to bold items in the tasks for staff to see important things #### Reasons for switching to ECP Less expensive, more flexibility to customize #### Vendor response Hi Heather, "so glad we made the switch" is exactly what we like to hear. Thank you for sharing that. It's great to hear the RAT customization has been valuable for triggering care plan questions. That flexibility is something our team put a lot of thought into, and it's meaningful to hear it's making a difference in your workflow. The ability to add a note when sending a service plan email, or bold a task so staff don't miss it, are the kinds of details that matter when your team is moving fast. I'll make sure that feedback gets in front of our product team. Our customer team is always here to help. Reach out at support@ecp123.com. Replied June 2026 --- ### Best for our facility - Overall rating: 5/5 - Reviewer: Felicia R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that everything is in one place. My role in ECP as the BOM is easy and simple. It's easy to find information needed and to keep track of observation notes as well. #### Cons Nothing, I think it's perfect for our facility. Never to many issues. The only time I got frustrated was when it went down for a day, but other than that its been geat. --- ### IT is not impressed - Overall rating: 3/5 - Reviewer: Rob H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ECP definitely seems cobbled together and not well thought out. It does not seem to be an enterprise-ready application. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros The site is fast and responsive. Support typically answers quickly and resolves any issues we have. I'm in IT, so I don't have a lot of insight to add as far as resident management or billing go. #### Cons The security posture is abysmal. I'm not even sure if it's actually HIPAA compliant. SSO is not truly supported, and the default position of ECP is that we should hand out our company passwords to anyone who needs to log in. Backups are typically several days old, and there is no way to trigger an update if we know we will need one ahead of time. The iOS app simply does not work, and even if it did, it doesn't support SSO, once again requiring giving out the company passwords for users to sign in. There's no way to specify a sign-out destination for SSO users. The window interface is weird and off-putting. Why can't it just be normal pages? #### Reasons for switching to ECP I was not in the deciding committee, but I believe the answer is for billing purposes. #### Vendor response Hi Rob, thank you for the detailed feedback. We genuinely appreciate it when someone takes the time to be specific. ECP is HIPAA compliant, SOC 2 Type II certified, and hosted on AWS infrastructure that carries HITRUST, ISO 27001, and several other certifications. We're happy to share documentation if that would be helpful. Company login credentials can be saved directly to a device so they never need to be shared with unauthorized users. We also support URL GUID authentication, which is another method to avoid sharing company credentials while still maintaining multiple layers of authentication. Our customer success team can help walk through the best setup for your environment. We appreciate you being a customer and want your IT team to feel confident in the platform. Reach out anytime at support@ecp123.com. Replied June 2026 --- ### Great easy to use EHR/EMAR - Overall rating: 5/5 - Reviewer: Michelle R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very nice so far, they are eager to answer any and all questions. Every representative I have had the pleasure to speak with has been super friendly and helpful. It’s almost as if you are talking with an old friend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ECP is user friendly and the customer service is really efficient. The support team also works quickly to resolve any issues, and that’s minutes not hours! #### Cons It’s missing a few features that our old EHR system had, but we have spoken to the ECO team about it and it seems they are working those items into future updates! #### Reasons for switching to ECP We were not satisfied with their customer service --- ### Ease of use is key. - Overall rating: 5/5 - Reviewer: Betty B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Learning it from the ground up as a replacement for our current software has been seamless for the most part. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. The help and knowledge base as well as the staff trainings make learning streamlined. Customer support and Q & A sessions give us an opportunity to learn the answers to the questions we have not even asked yet. #### Cons That it logs me out saying it has "timed out due to inactivity" but I was using it at the time. Due to our location internet dependent software can be an issue at times. #### Reasons for switching to ECP My facility was making the switch when I came on board. I do not know why they make the switch --- ### Resident Documents Not User Friendly - Overall rating: 4/5 - Reviewer: Teresa G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There are too many fields that need to be completed but don't tell you what form they are for until you pull up each form individually and then update the forms from that place #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros that I can have my documents and resident files in one location. The old way was separate companies doing the documents and so it was housed in a different location. #### Cons the document portion is difficult for families to utilize. Unless they want to sign right away they are unable to view the documents prior to signing #### Reasons for switching to ECP our company went another way. I didn't have anything to do with it --- ### So many options! Very user friendly! - Overall rating: 5/5 - Reviewer: Margrette T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive, I recommend ecp all the time to collogues that are in the market for a new platform. Customer support is always a pleasure to work with and have always been satisfied with their help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is always awesome. I never feel like I am wasting their time. Very patient and supportive. The whole system is very user friendly. Documentation is easy to use, and resident management is also super user friendly. #### Cons I struggle with the "build a report" feature. There's almost too many choices and a few of the options can be a little confusing. #### Reasons for switching to ECP Change of ownership in August 2024 and again in November 2025. --- ### ECP review - Overall rating: 5/5 - Reviewer: Megan E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ECP customer support is very helpful with walking you through how to fix things or set things up in the system. They're willing to take suggestions to help with program development. The tutorial videos make it easy to train staff on how to properly document tasks and concerns. #### Cons There's a glitch that happens at times that causes the inventory to be off. The only conclusion we've come to is we might be having a lapse in our internet at that time which would not be ECP's fault but makes it inconvenient especially when dealing with narcotics. --- ### Great Customer Support - Overall rating: 5/5 - Reviewer: Kelly L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer support is always A+ whenever help is requested. I've only contacted support a couple of times and each time, the techs are very knowledgeable in terms of how the ECP software works. #### Cons There is nothing I can think of at this moment. Everything so far is straight forward and I did not even receive any "proper" training. #### Reasons for switching to ECP The new company chose the new EHR system --- Showing 1 - 10 of 175 Reviews [See All Reviews](https://www.softwareadvice.com/product/448947-ECP/reviews/) ## ECP Popular Comparisons [PointClickCare EHR for Senior Living vs ECP](https://www.softwareadvice.com/compare/112728-senior-living-core-platform/vs/448947-ECP/)[Eldermark vs ECP](https://www.softwareadvice.com/compare/344899-eldermark/vs/448947-ECP/)[WellSky Long-Term Care vs ECP](https://www.softwareadvice.com/compare/208942-netsolutions/vs/448947-ECP/)[Curenta Assisted Living Software vs ECP](https://www.softwareadvice.com/compare/448947-ECP/vs/516473-Assisted-Living-SaaS/)[AL Advantage vs ECP](https://www.softwareadvice.com/compare/72903-al-advantage/vs/448947-ECP/)[myUnity vs ECP](https://www.softwareadvice.com/compare/132034-devero-hh/vs/448947-ECP/)[MatrixCare Senior Living Facility vs ECP](https://www.softwareadvice.com/compare/112500-matrixcare-senior-living/vs/448947-ECP/) [Compare All Alternatives](https://www.softwareadvice.com/product/448947-ECP/alternatives/) ## Other Top Recommended Assisted Living Software [Eldermark](https://www.softwareadvice.com/medical/eldermark-profile/) **4.6** (37) Recently recommended **11** times [WellSky Long-Term Care](https://www.softwareadvice.com/nursing-home/netsolutions-profile/) **4.8** (20) Recently recommended **11** times [Clarity Easy Care](https://www.softwareadvice.com/long-term-care/clarity-easy-care-profile/) **0.0** (0) Recently recommended **8** times [Icon](https://www.softwareadvice.com/long-term-care/voicefriend-profile/) **4.7** (25) Recently recommended **4** times Stuck Between Options? 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