--- title: "ECP Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ECP. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ECP is a good fit for you!" source_url: "https://www.softwareadvice.com/product/448947-ECP/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Assisted Living Software](https://www.softwareadvice.com/long-term-care/assisted-living-comparison/) / [ECP](https://www.softwareadvice.com/product/448947-ECP/) / ECP Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/448947-ECP/) Reviews [Alternatives](https://www.softwareadvice.com/product/448947-ECP/alternatives/) # ECP User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 177 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 123 reviews (69%) - 4 stars: 47 reviews (27%) - 3 stars: 6 reviews (3%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Features such as visual cues and color-coded identifiers make the system especially accessible for a variety of learning styles. - Favorite feature was being able to customize the RAT to trigger service plan questions. - Our partnership with ECP Healthcare Platform reflects a shared commitment to advancing quality, consistency, and transparency in resident care. ### Most mentioned cons - the one thing I do not like is that we are not able to print out a completely blank MAR, with no consumer information. and that you are unable to link a resident to the pharmacy unless it is done at time of adding "New Resident. and that you cannot reactive a resident on the same day they were discharged. - SSO is not truly supported, and the default position of ECP is that we should hand out our company passwords to anyone who needs to log in. - Changes are made often, probably trying to improve the product, but along with the changes seem to come glitches at times or parts that stop working until we do a ticket to have it looked at. ## ECP customer reviews Showing reviews 1-25 of 177 (page 1). ### Excellence in Action: Exceptional People, Exceptional Product - Overall rating: 5/5 - Reviewer: Charlene P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The overall experience has been exemplary—truly reflective of a 5-star partnership. The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both system implementation and ongoing optimization. From initial rollout through enhancement of current capabilities, the approach has been thoughtful, structured, and outcomes-driven, ensuring minimal disruption while maximizing adoption and impact. This model should be considered a best practice for introducing new system suites or advancing existing platforms, as it effectively balances technical execution with operational integration and user engagement. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our partnership with ECP Healthcare Platform reflects a shared commitment to advancing quality, consistency, and transparency in resident care. Through aligned goals and integrated workflows, ECP enables enhanced care coordination, and real-time visibility into clinical performance—supporting both operational excellence and improved resident outcomes. #### Cons There are no notable areas of concern—ECP is supported by exceptional people and delivers an outstanding product that consistently met my expectations. #### Reasons for switching to ECP We set out to establish consistency across all communities and workflows. --- ### Great service - Overall rating: 4/5 - Reviewer: Heather Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So glad we made the switch. ECP is comprehensive and customer support is excellent. Favorite feature was being able to customize the RAT to trigger service plan questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support, ability to customize service plans to RAT, ability to enter in late entries, dashboard information with ability to drill down, easy to use #### Cons Rigid programming that prevents what feels like simple adjustments - attaching a note to the email when sending the service plan out, being able to bold items in the tasks for staff to see important things #### Reasons for switching to ECP Less expensive, more flexibility to customize #### Vendor response Hi Heather, "so glad we made the switch" is exactly what we like to hear. Thank you for sharing that. It's great to hear the RAT customization has been valuable for triggering care plan questions. That flexibility is something our team put a lot of thought into, and it's meaningful to hear it's making a difference in your workflow. The ability to add a note when sending a service plan email, or bold a task so staff don't miss it, are the kinds of details that matter when your team is moving fast. I'll make sure that feedback gets in front of our product team. Our customer team is always here to help. Reach out at support@ecp123.com. Replied June 2026 --- ### Best for our facility - Overall rating: 5/5 - Reviewer: Felicia R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that everything is in one place. My role in ECP as the BOM is easy and simple. It's easy to find information needed and to keep track of observation notes as well. #### Cons Nothing, I think it's perfect for our facility. Never to many issues. The only time I got frustrated was when it went down for a day, but other than that its been geat. --- ### IT is not impressed - Overall rating: 3/5 - Reviewer: Rob H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ECP definitely seems cobbled together and not well thought out. It does not seem to be an enterprise-ready application. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros The site is fast and responsive. Support typically answers quickly and resolves any issues we have. I'm in IT, so I don't have a lot of insight to add as far as resident management or billing go. #### Cons The security posture is abysmal. I'm not even sure if it's actually HIPAA compliant. SSO is not truly supported, and the default position of ECP is that we should hand out our company passwords to anyone who needs to log in. Backups are typically several days old, and there is no way to trigger an update if we know we will need one ahead of time. The iOS app simply does not work, and even if it did, it doesn't support SSO, once again requiring giving out the company passwords for users to sign in. There's no way to specify a sign-out destination for SSO users. The window interface is weird and off-putting. Why can't it just be normal pages? #### Reasons for switching to ECP I was not in the deciding committee, but I believe the answer is for billing purposes. #### Vendor response Hi Rob, thank you for the detailed feedback. We genuinely appreciate it when someone takes the time to be specific. ECP is HIPAA compliant, SOC 2 Type II certified, and hosted on AWS infrastructure that carries HITRUST, ISO 27001, and several other certifications. We're happy to share documentation if that would be helpful. Company login credentials can be saved directly to a device so they never need to be shared with unauthorized users. We also support URL GUID authentication, which is another method to avoid sharing company credentials while still maintaining multiple layers of authentication. Our customer success team can help walk through the best setup for your environment. We appreciate you being a customer and want your IT team to feel confident in the platform. Reach out anytime at support@ecp123.com. Replied June 2026 --- ### ECP system efficiency and outstanding customer service support - Overall rating: 5/5 - Reviewer: Kim G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ECP is an intuitive, user-friendly platform that is easy to navigate. The application's layout and workflow are well designed, creating a seamless user experience. Features such as visual cues and color-coded identifiers make the system especially accessible for a variety of learning styles. The customer support team has consistently been exceptional. Questions and support requests submitted through the HELP feature are responded to promptly—often within an hour. Support tickets remain open until the issue has been fully resolved or all questions have been answered, ensuring nothing is overlooked. Every interaction I have had with ECP's customer service team has been professional, courteous, and efficient. Even when an immediate resolution was not possible, they communicated clearly, provided helpful guidance, and always confirmed that no further assistance was needed before closing the ticket. Their commitment to customer service has been consistently outstanding. #### Cons Periodic timing out due to inactivity have been noted on a few occasions despite users actively working in ECP within the 2hr timeframe as setup within ECP. Awaiting some system enhancements to be completed so the functionality and performance of ECP can better work for our organization. #### Reasons for switching to ECP A system tailored to Assisted Living and less skilled. --- ### Great easy to use EHR/EMAR - Overall rating: 5/5 - Reviewer: Michelle R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very nice so far, they are eager to answer any and all questions. Every representative I have had the pleasure to speak with has been super friendly and helpful. It’s almost as if you are talking with an old friend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ECP is user friendly and the customer service is really efficient. The support team also works quickly to resolve any issues, and that’s minutes not hours! #### Cons It’s missing a few features that our old EHR system had, but we have spoken to the ECO team about it and it seems they are working those items into future updates! #### Reasons for switching to ECP We were not satisfied with their customer service --- ### Highly Recommended - Overall rating: 5/5 - Reviewer: Jordyn L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our agency has been an ECP customer for about 5 years now. We transitioned from paper documentation to ECP's EHR software relatively easily and the experience has overall been very positive. We have an established link with our preferred LTC pharmacy which has made everything so much simpler and safer! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with. #### Cons I would love to see ECP add options for internal messaging and resident appointment tracking in the future! #### Reasons for choosing ECP ECP was more cost effective than the alternatives. --- ### Ease of use is key. - Overall rating: 5/5 - Reviewer: Betty B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Learning it from the ground up as a replacement for our current software has been seamless for the most part. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. The help and knowledge base as well as the staff trainings make learning streamlined. Customer support and Q & A sessions give us an opportunity to learn the answers to the questions we have not even asked yet. #### Cons That it logs me out saying it has "timed out due to inactivity" but I was using it at the time. Due to our location internet dependent software can be an issue at times. #### Reasons for switching to ECP My facility was making the switch when I came on board. I do not know why they make the switch --- ### Resident Documents Not User Friendly - Overall rating: 4/5 - Reviewer: Teresa G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There are too many fields that need to be completed but don't tell you what form they are for until you pull up each form individually and then update the forms from that place #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros that I can have my documents and resident files in one location. The old way was separate companies doing the documents and so it was housed in a different location. #### Cons the document portion is difficult for families to utilize. Unless they want to sign right away they are unable to view the documents prior to signing #### Reasons for switching to ECP our company went another way. I didn't have anything to do with it --- ### Organized Workflows - Overall rating: 4/5 - Reviewer: Mohammed R. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The interface is fairly easy to use, and the messaging and communication features make it convenient to coordinate tasks and stay updated. #### Cons The learning curve can be a little noticeable when first getting familiar with the different features. --- ### Happy we switched to ECP! - Overall rating: 4/5 - Reviewer: Jamie D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very positive experience from the beginning. Great support. Does interface with our pharmacy which is why we switched in the first place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall a great EMR. Ease of uploading and the ability to keep everything in one place. The ECP support is very knowledgeable and friendly. I would recommend to any assisted living or SNF. #### Cons Setting alerts for staff notifications seems to be more difficult than it should be and there is no way to alert us if someone doesn't have a BM for 48 hrs. #### Reasons for switching to ECP ECP interfaces with HomeTown Pharm LTC which is our partnering pharm --- ### Great Program - Overall rating: 4/5 - Reviewer: Carla F. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I have had a great experience with ECP, [sensitive content hidden] the lady we worked with to set everything up was phenomenal and very helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, great customer service, easy to train new employees on how to use the program. As the person who entered most of the residents into our system, that was also really an easy process as well. #### Cons The med passing system is a little bit more difficult to use than our previous program. The 2-steps for reordering meds, I wish there was way to turn that off, as well as the need to check in new meds/scripts into the system before they can be passed. #### Reasons for choosing ECP Best Value, and had the most features that we were looking for. #### Reasons for switching to ECP Wanted to be able to have a comprehensive EMAR system #### Vendor response Hi Carla, Thank you for your feedback. We understand med pass efficiency is a top priority. The two-step process is designed with resident safety in mind, but our support team is always available to review workflows with you and suggest ways to make daily med pass as smooth as possible. Replied October 2025 --- ### Overall, good experience - Overall rating: 4/5 - Reviewer: Mary R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it has been working well. Customer service has been very helpful every time I've needed them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros No more paper, it is mostly user friendly. Has definitely saved money with printing monthly MARS and TARS. I'm still figuring out the difference between task and treatment #### Cons I wish the medications would flag a different way when due. Not all pop up at once and color coded differently. It is not easy to edit an assessment; it creates a whole new one and I find it time consuming when I get pulled away and come back to it and can't just jump back in, I have to start a new one. #### Reasons for choosing ECP Better introduction to the program then Therap had --- ### Administrator - Overall rating: 4/5 - Reviewer: Placida P. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. overall experience is a nine point five out of ten, the support team was great and replied immediately after getting a service call. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I do like how you can record multiple aspects of the everyday tasks that we are beholding to as staff. #### Cons the one thing I do not like is that we are not able to print out a completely blank MAR, with no consumer information. and that you are unable to link a resident to the pharmacy unless it is done at time of adding "New Resident. and that you cannot reactive a resident on the same day they were discharged. --- ### Director/Owner - Overall rating: 4/5 - Reviewer: Stephanie T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ECP is a great platform! Overall, I would rate it a 4.5 out of 5. With a little fine-tuning, it would easily be a 5. The main areas for improvement are the small print within tenant files, the challenges with controlled count parameters during staffing shortages, and the filing process, which can feel like a chore. That said, the customer service is excellent, and the system is very user-friendly for everyday use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The customer service help line is ALWAYS patient, friendly, and courteous. They take the time to help you get it right, and if they can’t, they follow up promptly with someone who can. Truly dependable support! #### Cons It isn’t easy to scan in several documents and organize files efficiently. Ideally, if it would function more like Outlook or SharePoint, where you can move multiple files at once it would make digital filing with ECP much easier. --- ### Director of Nursing - Overall rating: 4/5 - Reviewer: Linda R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience with ECP has been relatively easy. I am not a computer person, and I only know how to do what I am taught, but I feel I can teach someone else how to use majority of this system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate, Customer service is always quick in returning calls and messages, with easy-to-understand direction. I can easily find any information documented, and customize any report needed. I have no idea about how much money or value it cost, billing or security as that is not part of my access, but I have #### Cons What I like least about ECP is sometimes information is not accessible in all areas. Like if I put a tb skin test in ECP and it was given I still have to go in immunizations to document it again. --- ### ECP Customer Feedback - Overall rating: 5/5 - Reviewer: Lori Z. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good. Prompt response and detailed explanations when something cannot be accommodated as requested. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly, intuitive to functionality, customer support is very responsive and quick to respond. Always receive answers to by questions/problems. #### Cons That it does not have a specific appointment module for tenants...I find using tasks to track appts is cumbersome, redundant and time consuming. #### Vendor response Hi Lori, Thank you for leaving this review! We've heard similar feedback on appointment tracking and our support team is available to discuss current options and log your requests with our product team. Your feedback helps us prioritize improvements that save staff time. Replied October 2025 --- ### User friendly, good customer service - Overall rating: 4/5 - Reviewer: Kim S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have no concern with ECP, if I do someone is always quick to help. Overall, a good experience, I have used in the past and also had a good experience then. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly, good customer support. It is easy to find things and easy for new staff to learn the system. #### Cons I would like to see more customization especially with incident reports and care plans, to create custom fields specific to our building. #### Vendor response Hi Kim, thank you for your review. Customization is a continued priority for us, and we appreciate the specific feedback on incident reports and care plans. Our support team can walk you through what's currently available in both areas to help capture the details specific to your community. Don't hesitate to reach out. Replied March 2026 --- ### Excellent product - Overall rating: 5/5 - Reviewer: Jennifer Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been wonderful to work with so far. I am still learning all of the things it can do, but I like what I see so far. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use. Customer support is excellent, offering additional training as needed if I am unable to find anything in Knowledge base. #### Cons I haven't used it long enough to not like anything! I really need to understand the reporting system better, but I do have training scheduled for that. --- ### Eco : easy client profiles - Overall rating: 5/5 - Reviewer: Joanne R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love it and I’ve used several ehr systems this is the only one that has an intuitive count for meds that others don’t have. The files are easy to upload and the information I need is right at my fingertips . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That all our information needs are easily accessible, the customer support is amazing and responsive. #### Cons If my resident is out at say program there are things I cannot do or access while they are out for the day unless I “bring them back” on the building even if they are still out for the day. --- ### Health Services Director - Overall rating: 5/5 - Reviewer: Karen S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I teach the use of ECP to new hires and it is simple to walk them through the process. Other than a few wanting passwords reset, we have had very few issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros very user friendly. I teach ECP to the new hires in our company and it is simple to navigate and teach. #### Cons difficulty in having different staff count controlled medications for different clients. Our clients are not broken up by halls, but assisted individually by staff. --- ### Learning ECP - Overall rating: 5/5 - Reviewer: Cynthia L. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far, I'm enjoying it. I feel the more I learn the better I'll like it. It's starting to get a lot easier for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once I learned all the options it was very easy to use. All the information I can put in, I still keep learning a lot. #### Cons It was hard to learn all the options I had available for me use. I had to train myself, so it took a while. --- ### Administrator - Overall rating: 5/5 - Reviewer: Yashica B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My staff and my management team like using the ECP system. This system is very helpful to us. We wouldn't pick any other program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support and information available for our use. This program is very helpful. I like how we can just print off what we need. I like how we have everything in one place. #### Cons It isn't anything I like least about the ECP system. Everything is very useful and very helpful. My team says it's the best they have worked with. --- ### ECP Product Review - Overall rating: 5/5 - Reviewer: Paula P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The support is excellent. Each time I have reached out they respond timely and have always been able to help me solve the issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ECP is easy to use. It makes managing care day to day manageable. The staff like it as it makes it easy for them to complete their tasks. #### Cons I don’t like that when you update a care plan it does not time stamp it. I find it cumbersome to have to do an assessment every time the care plan. --- ### ECP Assisted Living Management and MAR - Overall rating: 4/5 - Reviewer: steve z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered They deserve a Gold Star #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Price (Smile) it is more oriented toward "Client Care" and ease of use compared to some systems that are Accounting, or Billing oriented. We started with MARS which out pharmacy "Populated" most of the program for us, Then it took about a week for caregivers to begin doing "Incident Reports" nest we began the "Observations" which are the care notes and Change of Conditions . ECP just "Sucks you in" and makes it very easy and fun to do documentation. And just as you begin to think I wish they addressed an idea I found it had been addressed and better than I had in mind. These programmers are familiar with caregiving. The support help have been awsome, smart, polite, knowledgeable, do not beat around the bush they know what I am asking and have direct, correct answers #### Cons Language and defenitions . What I am calling something is not what ECP calls it, but when I mentioned it they did have good answers and I think they did great at reaching universally acceptible terms, I learned to call "Notes" and COC "Observations". #### Reasons for choosing ECP Simple easy logical. I had considered writing my own management program (I have dont this before in the insurance agency business) When I saw the price and the depth that ECP had included, there was no way I could do a better job, and they had approached the project from a "Business Management Client centered" care approach. I liked what they had done #### Vendor response Thank you for this review. We greatly appreciate your feedback and are thrilled to hear that our system excels in client care and ease of use. We designed ECP to be intuitive to the user and are happy that you have found it easy and fun to use! Our team is dedicated to understanding the long-term care industry, and we're glad to know that their familiarity shines through in our system. There is certainly a lot of different language used in the industry, which is why we want to make sure to use the most universally accepted terms so all of our users can understand it! We appreciate your feedback, Steve. Replied July 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/product/448947-ECP/reviews/?page=2) --- ECP Reviews, Pros and Cons - 2026 Software Advice