--- title: "HelpWire Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of HelpWire . Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if HelpWire is a good fit for you!" source_url: "https://www.softwareadvice.com/product/449895-HelpWire/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Remote Desktop Software](https://www.softwareadvice.com/help-desk/remote-desktop-comparison/) / [HelpWire](https://www.softwareadvice.com/product/449895-HelpWire/) / HelpWire Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/449895-HelpWire/) Reviews [Alternatives](https://www.softwareadvice.com/product/449895-HelpWire/alternatives/) # HelpWire User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 80 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.9/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 73 reviews (91%) - 4 stars: 7 reviews (9%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Connection quality is stable, and performance is consistent during sessions. While there is a minor inconvenience during installation for clients, it does not significantly affect the overall usability. - It gives confidence when connecting to client machines, although more visible details about encryption or security layers would be a good addition. - I like seamless remote desktop experience and copy/paste functionality, reliability, and the fact it is free to use. ### Most mentioned cons - The connection method involving finding and clicking session links can be clunky for some users. - The pop-ups to update the application can be annoying. - If helpwire is not regularly updated with recent information,then the users may encounter outdated responses and unresolved issues. ## HelpWire customer reviews Showing reviews 1-25 of 80 (page 1). ### Simple but efficient to use and this make my work easier - Overall rating: 5/5 - Reviewer: Kalidaspandian R. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Overall experience is good. And if they make the connection little more stable it will be great to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Unless like in Anydesk or TeamViewer Just by clicking the link we share is enough to control the system. And it is very simple to use but it saves my time a lot. #### Cons Not like that. But it lagged at some points and that also happened very rarely. #### Reasons for choosing HelpWire It is simple to use. Just by the sharing the link it will be great to use it. #### Reasons for switching to HelpWire In Anydesk frequent disconnection is there and also in TeamViewer it will disconnects after the trial time or period. And so that I moved to Help wire. --- ### Great for cross-platform unattended remote access - Overall rating: 4/5 - Reviewer: Ed J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered It's still early days for me, but so far I'm really impressed with the relative ease of getting unattended remote access set up on both Mac and Windows PCs. Security is in place so that remote access can be easily revoked on the host machine at any time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am a lifelong Windows guy who bought a Mac a few months ago and wanted unattended remote access that worked on both platforms. It works great! #### Cons File transfers use a simple copy/paste method, which is fine. But, I'd prefer a file manager-like interface similar to other remote control apps I've used. #### Reasons for switching to HelpWire Remote Utilities does not fully support MacOS. MacOS support is in beta and has limited features. --- ### "SUCH A GREAT PLATFORM FOR ALL IT SUPPORT TEAMS" - Overall rating: 5/5 - Reviewer: Ravikant R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered All things considered, HelpWire's streamlined ticket administration, real-time collaboration, and powerful analytics provide an all-encompassing IT support solution. But occasionally, the learning curve, reliance on dependable internet, and early setup requirements present difficulties for me. HelpWire continues to be an effective solution for streamlining support procedures and boosting team productivity in spite of these shortcomings. Strongly advised! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1.Ticket management that is more efficient 2. Features for real-time cooperation 3. Support process automation 4. Smooth interaction with additional software 5. Sturdy reporting and analytics tools #### Cons 1.Possible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous accessPossible inclines for novice users to learn 2. Requires a dependable internet connection in order to view remotely 3. Time and money may be needed for the initial setup and customization. 4. Potential restrictions on the sophisticated customizing features 5. Recurring membership fees for continuous access --- ### Very good product, I recommend - Overall rating: 5/5 - Reviewer: Marc L. - Verified reviewer: Yes - Industry: Maritime - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Very good as for now. I just discovered HelpWire, so not much experience on it, but it seems perfect for occasional support #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Works smoothly and perfectly as regards to remote support on Windows, which is my main usage for the moment. I am adopting it! #### Cons These are not Con's, but suggestions to give feed-back and push requests which I understand you are still working on. - Some improvements to be made on the Headless mode (sometime tricky to connect) - Lack of Headless support for Linux servers - Lack of Android support. #### Reasons for switching to HelpWire free product adapted for occasional support provided for free --- ### Nice little remote assist app - Overall rating: 5/5 - Reviewer: Ben T. - Verified reviewer: Yes - Industry: Building Materials - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was handy for the odd occasion that someone needs a hand with their computer while I am not nearby. It was very reliable and able to see the other's screen to provide directions. Unfortunately even finding the link to open the session can be a challenge for some. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Like that it is easy to set up and works well. #### Cons The connection method involving finding and clicking session links can be clunky for some users. #### Reasons for switching to HelpWire As this person needs frequent help, was trying different software packages. --- ### Long awaited find - Overall rating: 5/5 - Reviewer: Hunor L. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HelpWire was a great discovery for me! After trying the leading softweres for the issue and not being satisfied by them, I just found HelpWire by browsing the internet, thought to give it a try and it was a revelation to discover how good it was. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It is easy to set up and it never let me down, it delivers every time I need it. #### Cons It is a little retro styled, but I guess in fact I like that too:) #### Reasons for choosing HelpWire The other products disapointed me. I didn't expect much, as I didn't need much features, just that the remote acces is guaranteed, and the other softwares didn't deliver. #### Reasons for switching to HelpWire Other softwares had imediat limitations even though I am not an everyday user of remote accesing. --- ### A Breath of Fresh Air for Remote Debugging - Overall rating: 5/5 - Reviewer: Tithi M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros **One-Click Debugging Nirvana,** I used to dread remote debugging sessions – tangled wires, confusing setups, and endless downloads. HelpWire changed that completely. Now, it's one-click and I'm in! No more wasted time fiddling with connections – just a single click and I'm connected to the machine, ready to squash those bugs. It's a lifesaver, saving me tons of time and letting me focus on the actual problem-solving. This is debugging bliss for software engineers like me! #### Cons One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider. #### Reasons for switching to HelpWire Let me tell you, as a software engineer, remote debugging sessions used to be my personal nightmare. AnyDesk, well, let's just say it wasn't exactly designed with efficiency in mind. Endless setup steps, confusing downloads, and laggy screen sharing made troubleshooting a frustrating dance. --- ### Good Software For Students as well as Professional. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered In conclusion, Helpwire software has exceeded our expectations by offering a reliable, user-friendly solution that has enhanced our efficiency, improved customer satisfaction, and supported our business growth. I would highly recommend Helpwire to any organization looking to elevate their customer support capabilities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software's scalability and customizability are commendable, adapting seamlessly to our growing business needs and evolving customer demands. The support team behind Helpwire has been responsive and proactive, promptly addressing any queries or issues we've encountered #### Cons Every software and app have some issues. #### Reasons for switching to HelpWire Due it Poor network connectivity of Fire Fox. --- ### Great and simple - Overall rating: 5/5 - Reviewer: Nathan G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been great and I feel like I have all the tools I normally have at work but outside of my office. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It fits like a glove and is identical to the software I use at work which makes the transition so much easier. #### Cons The lack of unattended support but that is being added anyways. #### Reasons for switching to HelpWire Go to was just buggy and gave a lot to be desired in terms of user interface and functionality. --- ### Great option for Zero Cost solution - Overall rating: 5/5 - Reviewer: Clayton S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I demoed this when comparing to several options, and looking to switch from a more costly vendor. Everything seemed very intuitive, and had a lot of positive feedback from the IT crowd on reddit. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The cost, which is free. Allows for easy evaluation and use right out of the gate. #### Cons No mobile access, and the limitations of being free. For small companies this is a huge advantage, for anyone that has to deal with software changes , it creates pause on the longevity of the software or the price point. #### Reasons for switching to HelpWire Terrible connections to clients with less than ideal internet. --- ### Get Remote Support Simpler - Overall rating: 5/5 - Reviewer: ASHIKA M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered This software is providing a top-notch customer support experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Help Wire is a free desktop support application for your PC, Mac, and Windows Desktop. This dedicated remote software helps you deliver lightning-fast remote support to your clients whether you are a small business owner or a mid-sized business owner. This free desktop support application has great features like Key Remote-Control Tools at Hand that provide good customer support at any time anywhere supporting a total customer-oriented solution. These essentials include built-in support chat, file transfer, and multi-monitor support that provides a seamless experience in messaging your client at the hand of keeping the communication history, now the files can be sent directly to the client's remote desktop using a remote session that avoids the file hosting services. All these features can cater to a larger clientele for your business, bringing more flexibility. This application brings easiness in providing support to clients if the same issues occur in your computers simultaneously. #### Cons This free desktop application has a hassle-free registration process that comes with a free account and ensures security for your session with industry-recognized authentication methods but it misses out on giving mobile support. --- ### HelpWire: A Revolutionary Remote Support App - Overall rating: 4/5 - Reviewer: Preeti C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered HelpWire is very easy to use as it's drag and drop method for file sharing is very easy and hassle free. It provides excellent security for our data and is also compatible with other operating systems like MacOS and Windows. The multi-screen and multi-workstation support features have significantly increased my productivity. All in all it has made my every day tasks much simpler and safer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Pros of HelpWire are: 1. Very easy to use 2. Very secure as it uses end-to-end SSL encryptions 3. Very cost effective, there are no expensive packages in this app 4. It is compatible with many other platforms as well #### Cons Cons of HelpWire are: 1. Although HelpWire performs well on most internet connections but there can be occasional lags or disruptions when working with connections with lower bandwidth 2. Not compatible with Mobile Phones --- ### Helpwire review as a user in IT - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Overall experience with helpwire was good I think I can definitely suggest helpwire to others since it has all the basic features plus some of the good features and the most special part things work smoothly and they are glitch and technical error free. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Keeping it short and simple some of the best features that I liked about helpwire are: Simple session setup process Easy compatibility across different devices Effortless file sharing with drag and drop Built-in messaging which makes communication easier #### Cons There are not much thing that could be counted in cons for helpwire from my end since i didnt find any issue but still there is space for adding some good features. --- ### Best software yet to ever grace the technology - Overall rating: 5/5 - Reviewer: Nilay N. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helpwire software has been an invaluable asset for streamlining our customer support processes. #### Cons The Helpwire software, unfortunately, lacks mobile support, limiting accessibility for users on the go. --- ### Effortless Remote Support with HelpWire - Overall rating: 5/5 - Reviewer: Sravani G. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros HelpWire transforms remote assistance! Easy session starts with dedicated connectivity, effective multi-workstation management, and a seamless Mac and Windows connection. Furthermore, the multi-screen view is invaluable. For best performance, I may select between speed and quality, and I can even obtain administrator rights for Windows applications. HelpWire has everything! #### Cons HelpWire's adaptability is limited by its lack of support for operating systems other than Windows and macOS. Overseeing several sessions at once may be taxing, and long-term organization is hampered by the lack of thorough client profiles. --- ### The Best Remote Support Application for free - Overall rating: 5/5 - Reviewer: Sapna S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered I am very happy and satisfied with Helpwire. It is one of the best remote support application out there and it is free for individual and business both. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The installation and connection set up in very easy and the connection is secured. I am able to connect with multiple people from my team simultaneously. The best part is, it is free for businesses too. #### Cons Being in HR, I mostly connect with employees for onboarding and training purpose. I wish Helpwire had recording feature, it would become easy to give out videos. --- ### Good Experience Using HelpWire - Overall rating: 5/5 - Reviewer: Atira N. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I had a very good experience overall. I would recommend it to everyone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HelpWire stood out with its user-friendly interface, prompt response time, comprehensive support across various topics, knowledgeable experts, and accessibility through multiple channels. Users appreciated the ease of navigating the platform and receiving quick assistance from experienced professionals, making HelpWire a reliable and efficient service for addressing their needs and concerns. #### Cons I didn't personally face any issue with HelpWire. --- ### Queries are cleared and problems are solved - Overall rating: 5/5 - Reviewer: Anumula S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's a free and time saving platform where it is completely focused on problem solving issues. It is a best application for remote support and provides a quick response for all the problems.This application supports multi display , drag and drop file transfer. There is an integerated chat system is available in the application. #### Cons There is a compatability issue and lack of supporting for operating systems.Sometimes the screen get freezed . Screen recording feature should be added. --- ### Great app for remote support with no cost - Overall rating: 5/5 - Reviewer: Kinjal S. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helpwire's free remote support for Mac & Windows has been a game changer for me any my business. It is a secure app with easy setup and backed with features like file transfer and dual display viewing. Highly recommended! #### Cons The only issue I found was that there is no session recording feature. --- ### My review About helpwire - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Writing and Editing - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered I have been using helpwire over the past months and its mixed purse of postives and negatives from my side. But over all its plesant experience #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Helpwire remotes offers a user friendly platforms that allowe me to connnect to my desktop remotly, and i found it increbidly conveninet for accesing my deaktop when i am away from office or travelling, the connection is stable and secure #### Cons Although its conveninet and easy to login one problem i face recently is that frequently connectivity issue and slow proformance. This has significantly distureb my ability to work efficiently --- ### Fast Remote Support Solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros HelpWire provides a really fast remote support for Windows and macOS, saving me a lots of time and money with its user-friendly controls, built-in chat, and other essential tools like file transfer and multi-monitor support. It scales easily to manage larger client bases and offers cross-platform remote desktop access. #### Cons Only limitation of helpwire is that its only applicable to Windows and macOS, hoping that in future it can be applicable to other OS as well. --- ### Best free Remote support App - Overall rating: 5/5 - Reviewer: Roy R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered This App has changed the way I used to offer remote support to my team. I am loving it and have deleted or stopped using all other options for Remote support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Forget all the Remote support apps, Helpwire is the best one I have ever used. There is no lag during the access. Once you get the consent, working around the remote system is very smooth. #### Cons The only issue I found is sometimes the screen freezes but the connection is not lost. You just need to close the window and open it again from within the Helpwire window. Apart from that there is nothing to complain about. --- ### Helpwire a remote approch to pc and laptos - Overall rating: 5/5 - Reviewer: Ramdas W. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered overall the service from Helpwire is very good. it has no y drawbacks I found it is helpworthy for users #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Helpwire is a technique to the PC and laptops that improve services remotely, there is no need to visit service centers and it saves a lot of time. this is the best app and is good for laptops and PC.I liked this service from my experience that was amazing. #### Cons Help Wire has minimal mobile support and it has no other drawback . --- ### Easy and user-friendly application for taking remote access to any device - Overall rating: 5/5 - Reviewer: jayendran j. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used weekly for free trial - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Overall it is a decent and very good application for remote access. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Free remote support software that can be used for personal/individual purpose. Fast and Hassle free set up, just register free account, share the connection link to the client and get access permission to take control. You can download .exe if needed. we can switch between multiple remote desktops and view dual displays of a device at once. #### Cons I did not find option to record the session which we can refer in future. Also It is not supporting the mobile device. --- ### Helpwire - the most user friendly platform - Overall rating: 4/5 - Reviewer: Priyani P. - Verified reviewer: Yes - Industry: Newspapers - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered This platform is very helpful. It saves time and expenses. Overall it is a user friendly platform and has good experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Helpwire has one of the best and free desktop services. It us very user friendly. It has inbuilt chat support that can be accessed from anytime and anywhere. #### Cons Some tools might be difficult to use. It supports application for PC , Mac and Windows but misses out on giving mobile support. ## More reviews [Next reviews](https://www.softwareadvice.com/product/449895-HelpWire/reviews/?page=2) --- HelpWire Reviews, Pros and Cons - 2026 Software Advice