--- title: "Microsoft 365 Copilot Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Microsoft 365 Copilot. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Microsoft 365 Copilot is a good fit for you!" source_url: "https://www.softwareadvice.com/product/449911-Microsoft-Copilot/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [AI Writing Assistant Software](https://www.softwareadvice.com/ai-writing-assistant/) / [Microsoft 365 Copilot](https://www.softwareadvice.com/product/449911-Microsoft-Copilot/) / Microsoft 365 Copilot Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/449911-Microsoft-Copilot/) Reviews # Microsoft 365 Copilot User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 27 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.2/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 17 reviews (63%) - 4 stars: 7 reviews (26%) - 3 stars: 3 reviews (11%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I like it because it has features like deep integration with Microsoft 365 apps, enables productivity boosts and context awareness, and ease of use. - Integrated with most Microsoft platform give to the user an easy way to access to AI platform ## Microsoft 365 Copilot customer reviews Showing reviews 1-25 of 27 (page 1). ### Best Tool for writers - Overall rating: 4/5 - Reviewer: Sarah X. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered It a game changer for writers. You can use it to write an article for stractch by typing a suggestion. Or use it editor through auto rewrite and writing suggestions. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros My favourite feature is the writing suggestions as save me time in writing as it help me more clearer and reduce the time spent editing. #### Cons That you can't prepare suggestions to side to side. And it does delete you writng and you can reserve it if you do not look the writing its inserts. --- ### Reliable Ai chat companion for fast business summary form your data. - Overall rating: 4/5 - Reviewer: Matija D. - Verified reviewer: Yes - Industry: Higher Education - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Easy to start chat and create specific agents that you need on daily basic. Now you can use ChatGPT 5 option and is more powerful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is connected to my business Onedrive and can refer to my data and is part of Microsoft ecosystem. #### Cons Some challenging tasks is still struggling but is reliable for analysis and simpler tasks. It still can accept only few attached documents. #### Reasons for choosing Microsoft 365 Copilot Implemented in office ecosystem and connected with my files in Onedrive #### Reasons for switching to Microsoft 365 Copilot Only for local connection with Windows and Onedrive. --- ### useful in microsoft office suite - Overall rating: 3/5 - Reviewer: Terry M. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros deeply embedded into microsoft eco environment, from office 365 to visual studio, and even start menu, it is supported widely across different softwares #### Cons although copilot is using chatgpt, it certainly feels the native chatgpt is more powerful whereas copilot is distilled model or quantized model --- ### Engineering manager for Copilot - Overall rating: 5/5 - Reviewer: Saravanakumar M. - Verified reviewer: Yes - Industry: Semiconductors - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall its very good ,it will fetch information from outlook,teams and other information it will quickly provide the feedback on reference question #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Creating own agent for quick task execution as a engineering manager,its saving 100 plus hours in months. #### Cons Sometime provide lengthy answer which is unnessory for small question,if copilot correct it will be diffrent level. --- ### MS-COPILOT- GO FOR IT ! -MY REVIEW! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Performing Arts - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall the experience was better even though there were hiccups . When told to generates an excel response sometimes it generates an invalid file user cannot access #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User friendliness and the way it understands the probable queries or actions user might need to perform further. For example> You are testing Facebook login page for positive scenarios and you ask it the set of all test cases. Once done, it, on itself will prompt if the user 'also ' needs the negative set of scenarios! #### Cons The UI/editor. Ideally it should be more interactive in terms of what prompts user has given in the past but display then in an interactive fashion. The response screen should be a separate one rather then an overlay window. Secondly sometime in case of too frequent/quick/fast prompts being fed, it errors out saying , it could not generate the responses. --- ### Diverse functions - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros easy integration, diverse set of functions. Provides very accurate notes - these are very personalised and has good interpretation and understanding #### Cons can be inconsistent with answers / interpretations. Not consistent with topics across platforms ie doesn't link knowledge between outlook + teams --- ### Copilot the emergent - Overall rating: 5/5 - Reviewer: Branden F. - Verified reviewer: Yes - Industry: Research - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Me personally Rather than having a human collaborator for my projects. I just ask Copilot's opinion and usually default to it as well. It needs real current web context thats up to date but I can't complain because I use it all the time so thanks Microsoft! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that I can send fairly large files to copilot for it's opinion on them, I like that at times Copilot shows seemingly Human like context. Listing all the things I like Is rather hard. #### Cons I absolutely hate that Copilot cannot receive text inputs greater than 10240 characters, I preferred the notebook that Copilot used to have- what would be even better is if Microsoft simply had a Copilot creation station sandbox R&D project builder that had no limits with that same not book but could handle any text input amount and could also build a complete app. --- ### Impressive - but need to handle high volume of queries within the system - Overall rating: 4/5 - Reviewer: Ketmanto W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Convenient in the Microsoft Ecosystem and for regular use. It can be used in MS 365 and now supports many agentic AI chats. Helpful in troubleshooting Microsoft-related issues, such as Windows not functioning, issues with drivers, laptop's performance, etc. #### Cons I view Copilot as a copycat of ChatGPT. Its capabilities are certainly impressive, but they don't quite match ChatGPT's level of sophistication. That said, it does run into occasional glitches when handling a flurry of queries in the system (Especially if I type long words or sentences). --- ### Honest Review for Copilot after 3 months - Overall rating: 5/5 - Reviewer: Nirmal B. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I use Microsoft 365 Copilot for searching any query related to any software. Whenever I face any problem I just look dor solutions on Copilot and bang on it gives me the correct accurate resolution based on the error. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I use copilot with all the applications like Teams, Outlook and all the Windows applications. If I face any issue in application or if we stuck on any program or code then we can easily ask for solution with Copilot. #### Cons It takes long time to search as compared to other AI tools. As many people use it on daily basis so they should improve the search criteria. --- ### Copilot - Your Wingman at Work - Overall rating: 5/5 - Reviewer: Rostom Z. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Copilot is a helpful tool to help compose or assist with lesson plans, though I still prefer to do the bulk of the research myself. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros When I am struggling to create content for a lesson, or when I need quick assistance, Copilot can be an extremely helpful resource in order for me to make creating lesson plans less grinding and difficult. #### Cons Everything seems OK. I don't have a major problem with Copilot, as it is the accepted AI tool for our workplace. --- ### Certainement pas le meilleur outil en IA mais rester dans l'univers Microsoft est un vrai plus. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Cet assistant résout les blocages créatifs en offrant un regard neuf et des suggestions variées qui poussent à sortir de ses habitudes de rédaction habituelles, améliorant ainsi la qualité de nos contenus. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros J'adore le fait de pouvoir lui demander de réécrire un e-mail un peu sec pour le rendre plus diplomate ou, au contraire, de transformer une liste d'idées en une présentation PowerPoint structurée. #### Cons Le coût de la licence pour Microsoft Copilot reste un investissement non négligeable pour une petite structure, et on se demande parfois si le retour sur investissement est immédiat pour tous les profils. --- ### Microsoft Copilot is your ACTUAL AI that's available to increase your productivity! - Overall rating: 5/5 - Reviewer: Richelle H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Microsoft Copilot allows me to be the best version of my professional self. Sometimes I use it to answer RFP questions on our company, which is set up to word specifically with the information that we already have on hand. Additionally, being able to provide meeting notes and action items that I can easily send out has been the game changer! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Microsoft Copilot literally made my professional life a millions times easier! I use it to take the meeting minutes in meeting and generate them to send out to my teams! It saves me a tremendous amount of time and it allows me to stay on top of everything! #### Cons A couple of times Microsoft Copilot has been a little fickle and could not generate my meeting notes and action items. It was extremely inconvenient, but it appeared that Microsoft pushed out a fix and then it was fine again. --- ### Microsoft Copilot - Overall rating: 5/5 - Reviewer: Abdullah A. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One of the top AI engine by Microsoft. Very useful and easy accessible since it's integrated with Edge!. #### Cons N/A. Copilot is very powerfull as ChatGPT. I realy like because it's has an icon in Edge browser which make it very fast when you want to search up for something. --- ### AI assistance at your fingertips - Overall rating: 5/5 - Reviewer: George K. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Easy access from Windows, can easily drop files in and ask if specific questions with what I am working with. #### Cons I wish I could bulk upload more files or zip a whole bunch of files together to allow a big pool of resources #### Reasons for switching to Microsoft 365 Copilot Easier to use as it is built into Windows --- ### COPILOT is THE CURRENT & FUTURE IN TECHNOLOGY - Overall rating: 5/5 - Reviewer: Carol Denise M. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Absolutely astounding, honest, and real. It's truly ahead of its time and was highly recommended to me by a friend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Copilot is the most amazing tool I have ever used. It's mindboggling. It's innovative. It's creative and what the world needs. I am here with Copilot. I shan't ever look back. #### Cons Waiting for a JPEG takes a bit long. I did notice your instructions for Copilot must be precise. I would work on those small things and leave the rest alone!!! --- ### Microsoft Copilot - Overall rating: 4/5 - Reviewer: Barun B. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered It's a game-changer for productivity. It delivers a powerful and promising experience, especially on Microsoft systems and has the ability to understand context from emails, documents, and the calendar, making it feel like a truly intelligent assistant. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like it because it has features like deep integration with Microsoft 365 apps, enables productivity boosts and context awareness, and ease of use. #### Cons There may be limited availability, high cost, sometimes inaccurate answers, or dependency on the Microsoft system. --- ### Microsoft Copilot Is A Awesome Feature I Didn't Know I Needed!!! - Overall rating: 5/5 - Reviewer: LaSheena B. - Verified reviewer: Yes - Industry: Research - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Microsoft Copilot has been well and it helps me to work in my small business and my personal life projects. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the Microsoft Copilot because it is intuitive, fresh & new! With a simple search the Copilot appears to aid in your research or causal search. Copilot is convenient and friendly. The Think Deeper feature is awesome as well as it taps into the emotional and spiritual opportunities of your search. #### Cons What I like least about Microsoft Copilot, is unclear as it is working very well and as intended at this time. --- ### Agente de AI - Overall rating: 4/5 - Reviewer: Carlos S. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Uso em contexto diário para execução de documentos e esclarecimento de questões técnicas. Permite-me sempre a validação das fontes #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Rápido nas respostas e com ligação direta as fontes oque permite uma validação das respostas obtidas #### Cons Alguma limitação de conhecimento em relação as alternativas com base de dados livre que levam a respostas mais capazes e completas. --- ### The perfect colleague - Overall rating: 5/5 - Reviewer: Francisco S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Once I have it officially allowed by my company, now is my always ON tool #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is part of my working suite so I don't feel uncomfortable sharing info outside of the working apps. #### Cons The layout is not well designed, if you don't use it full screen you need to scroll always. #### Reasons for switching to Microsoft 365 Copilot Gemini wasn't part of the work software suite --- ### AI per l'uso quotidiano - Overall rating: 5/5 - Reviewer: Giovanni S. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Lo trovo un ottimo prodotto in certi versi superiore a molte AI più blasonate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Si integra bene con dei prodotti di sicurezza come i SIEM #### Cons Raramente ma può capitare che non fornisce i risultati richiesti. #### Reasons for switching to Microsoft 365 Copilot Sembra avere meno restrizioni su alcuni argomenti. --- ### MICROSOFT COPILOT REVIEW - Overall rating: 5/5 - Reviewer: JYOTIRMOY D. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Pretty amazing! It’s like having a super helpful assistant that can tackle a wide range of tasks. Whether you’re into creating stunning visuals, diving into complex topics, or just need a bit of help organizing information, it makes things easier and more efficient. It’s constantly learning and improving, which means it gets better at helping you over time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It can help with so many different tasks. From creating cool illustrations or need a detailed explanation of something complex like Fibonacci retracement. It’s like having a super versatile assistant #### Cons All the answers or the most up-to-date information right away #### Reasons for switching to Microsoft 365 Copilot It offers a seamless integration with various Microsoft tools and services, making it super handy for productivity tasks. Plus, it has a wide range of capabilities, from generating creative content to providing detailed explanations on complex topics --- ### Positive review for Copilot - Overall rating: 5/5 - Reviewer: Galateya M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Microsoft Copilot has been highly positive, as it significantly boosts productivity #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The most I like about Copilot is that it excels in its ability to seamlessly integrate with various Microsoft 365 applications, providing intelligent assistance and enhancing productivity through context-aware suggestions and automation. #### Cons One downside of Microsoft Copilot is that it can occasionally provide suggestions that are not entirely relevant to the task at hand, which might require some manual adjustments. --- ### Microsoft Copilot Review - Overall rating: 4/5 - Reviewer: Ryan M. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Works smoothly and integrates well with other microsoft products. 2. Understands natural language very well, very user friendly. 3. Helps manage tasks effectively directly from office and other tools. #### Cons 1. Not necessarily cheap, so it isn't effective for those who don't have the budget for another subscription. 2. Due to it's wide features and capabilities, it is difficult to learn them all unless you are a fast learner, like I am. 3. On rare occasion, the AI will mess up or write something that isn't as good as it can be, however this will likely be fixed in future updates. --- ### Love the ease of access in Edge Browser, Hate that it has such an attitude. - Overall rating: 3/5 - Reviewer: Josh H. - Verified reviewer: Yes - Industry: Investment Management - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall positive, I use it daily. Would recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It's great in the sense that it can create images, search the web for info, and even answer questions about your pdfs and from your web pages. #### Cons The worst part is that it argues, and pushes a rediculously PC agenda and tells me how I should feel about things. i.e. It argued with me that it was the year 2021, and argues and tells me how I should feel about people or situations. A I doesn't need to tell me how I should feel. --- ### Microsoft Copilot - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I used Copilot by Microsoft as an artificial intelligence assistant inside of the Edge browser. The best features are data generation, data summary, and it processes a huge amount of information in just a fraction of time. #### Cons Artificial intelligence is the future of all technologies. It still requires a lot of improvement. ## More reviews [Next reviews](https://www.softwareadvice.com/product/449911-Microsoft-Copilot/reviews/?page=2) --- Microsoft 365 Copilot Reviews, Pros and Cons - 2026 Software Advice