--- title: "ALLDATA Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ALLDATA. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ALLDATA is a good fit for you!" source_url: "https://www.softwareadvice.com/product/449964-Alldata/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Body Software](https://www.softwareadvice.com/retail/auto-parts-store-software-comparison/) / [ALLDATA](https://www.softwareadvice.com/product/449964-Alldata/) / ALLDATA Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/449964-Alldata/) Reviews [Alternatives](https://www.softwareadvice.com/product/449964-Alldata/alternatives/) # ALLDATA User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 101 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.8/5 - Value for money: 3.6/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 50 reviews (50%) - 4 stars: 28 reviews (28%) - 3 stars: 9 reviews (9%) - 2 stars: 3 reviews (3%) - 1 star: 11 reviews (11%) ### Most mentioned pros - It provided highly detailed and accurate OEM repair information that improved diagnostic confidence and repair quality. While it was a powerful tool for technicians, the cost and somewhat dated interface were minor drawbacks compared to the value it delivered in day-to-day automotive repair work. - I really like the massive database of accurate wiring diagrams and OEM repair procedures. - It has access to all TSBs that may apply to the vehicle which is very helpful if there is a known problem but may be in fewer vehicles therefore there isnt a recall so the Technical Service Bulletins help Technicians. ### Most mentioned cons - The interface can also feel a bit dated and occasionally slow when navigating large amounts of technical data, which can interrupt workflow efficiency. - Certain models or years may have missing details, incomplete diagrams, or outdated information, especially on less common vehicles. - It is Pricey especially in smaller repair shops and the customer support is not reloiable a lot so that will present another issue . ## ALLDATA customer reviews Showing reviews 1-25 of 101 (page 1). ### Repair guide for just about anything - Overall rating: 4/5 - Reviewer: Tim M. - Verified reviewer: Yes - Industry: Real Estate - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I am not a mechanic. I am an IT manager for an auto dealership, and even I can figure out how to navigate my way into the repair manual for my Ford Focus. The diagrams are easy to read, part numbers are labeled, and electronic wiring diagrams are well laid out. The website is quick and responsive so that you don't sit and wait for something to load. It's a very worthwhile investment. #### Cons I have had a couple mechanics wish for the diagrams to have the ability to 3D rotate them so that they can see how things are laid out from a different angle. I have also not been able to find the repair manual for a DeLorean. I was hoping to locate the instructions for the Flux Capacitor. --- ### Long Time All Data Users recommends product. - Overall rating: 5/5 - Reviewer: Frank M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used AllData for almost twenty years. I will not use a different product and this is my go to product for labor times, part names and numbers, and for repair procedure. This is a good value product and I would not have a shop and not use All Data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All Data for me is much easier to use then competing products. I much prefer AllData to the competing product starting with a M. When you can't find what you are looking for you can call up All Data support and they will find and fax to you the information you are looking for. All Data is reasonably priced and the support is excellent. #### Cons I am so use to All Data that I don't have any major complaints. Occassionally I can' find the repair information or labor times I am looking for but this is true of every other product as well. I find they have excellent support when that happens. #### Reasons for choosing ALLDATA AllData is easier to use and find the information that you want. #### Reasons for switching to ALLDATA All Data is easier to use. --- ### I would find another provider. AllData isn't that great for their billing practices. - Overall rating: 1/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I was interested in AllData for starting my own business. Spoke with an account manager and was told that I would have 30 days as a paid trial to make sure it would work for me. Nope, I signed up in Jan 2025 and ended being really slow and talked to my account manager about having to hold off until Spring or Summer when business would pick back up. He told me he never offered 30 days to cancel before being locked into a 1 year contract. He shows no compasion, when I'm struggling to pay the invoice his solution is to renew my contract for another year in exchange to helping me get out of my current. This isn't a great company and I would suggest going with a different company that isn't a grab all. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Great for finding issues and being able to trace the issue to fix it via diagrams or previous technicians that said what they did to fix their issue. #### Cons Billing and the account management. Both of them don't care about anyone but revenue. I would not use them ever again. --- ### YOUR BESTFIREND - Overall rating: 4/5 - Reviewer: Jillian K. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SOFTWARE IS EASILY ACCESSIBLE AND SIMPLE TO WORK WITH. THE TABLET IS SMALL ENOUGH TO CARRY AROUND AND THE INFORMATION PROVEDED FOR THE DIAG ALLOWS FOR TESTING AND CALIBRATIONS TO BE COMPLETED ON SOME MODELS WHICH IS CONVENEINT #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ALLDATE ALLOWS OUR SHOP TO DIAG MODULES AND PROVIDE APPROPRIATE REPAIRS TO VEHICLE. PRE-SCANS DURING ESTIMATING PHASE DETERMINES WHAT DTC'S ARE PRESENT TO COMPLETE PROPER REPAIRS. #### Cons THE SALES TEAM CALLED FAR TOO MUCH PRIOR TO SET UP, IT BECAME ANNOYING. #### Reasons for choosing ALLDATA I LIKE THE PHOEN APP AVAILABILITY #### Reasons for switching to ALLDATA OEM GATEWAY AND FOLDERS ARE REQUIRED FOR MULTIPLE VEHICLES --- ### alldata user friendly, intuitive and uncompliacted - Overall rating: 5/5 - Reviewer: Jason A. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered overall postive i love alldata it is my go to. having worked for a company that had the big 3 available to every employee (alldata, mitchelle, identifix) alldata was my go too #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease of use of all the shop management soft ware im familiar with i prefer alldata for almost everything #### Cons the diagnostics data base and resources pales in comparison to identifix or direct hit if you will. #### Reasons for switching to ALLDATA alldata was the most user friendly easy to navigate and intuitive --- ### alldata flaws - Overall rating: 3/5 - Reviewer: John Z. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. fair. tech support is very good .but i can't keep calling tech support for simple problems ( too much time wasted) #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros the parts locating system.especially when i'm looking for a hard to find part that i was'nt able to find on other sysyems #### Cons i find their estimating portion is terrible. they tried to sell me an upgrade estimating program ( more money) & i found it to be useless& cancelled the free trial after 2 days use. also most repair programs offer licence plate to vin & car make & model. funny part is they are owned by autozone which utilizes this function.& when i questioned them prior to purchasing this product they said it will be available shortly.seven months later still no upgrade #### Reasons for choosing ALLDATA i had used alldata for almost 20 years & at that time they were excellent.over time i think they sat on their achievments too long.i get better repair information from utube #### Reasons for switching to ALLDATA in order to find location of parts i had to jump thru loops .too much time wasted on everyday use --- ### Worth checking out - Overall rating: 4/5 - Reviewer: Sharon E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Although the prices kept going up the software had a lot to offer. Estimating and invoicing all in one. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros This is software for Auto Repair shops. I love the fact you can look up step by step instructions on how to do a repair. #### Cons I didn't like the price of the software. #### Reasons for switching to ALLDATA The layout of the program and cost was better. --- ### Alldata Experience - Overall rating: 5/5 - Reviewer: Mike A. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it gives quick access to clear, reliable repair information. When listed properly. The organized layout and detailed diagrams make it easier to understand complex systems, and having factory‑approved procedures all in one place helps repairs go more smoothly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros helpful for car repair because it gives you accurate, factory‑approved information straight from the vehicle manufacturers. It includes repair steps, torque specs, wiring diagrams, and service details for many makes and models, old and new. The wiring diagrams are clear and easy to follow, which makes electrical work faster. It also provides Technical Service Bulletins and recall information so you can quickly see known issues. ALLDATA includes labor times and estimating tools that make it easier to create fair and consistent quotes. Since everything is well‑organized and easy to search, you spend less time looking for information and are more likely to fix the problem correctly the first time. #### Cons Certain models or years may have missing details, incomplete diagrams, or outdated information, especially on less common vehicles. The search function doesn’t always pull up what you need right away, so you may have to try different keywords. #### Reasons for choosing ALLDATA It felt like the better fit for our shop. --- ### ALLDATA review - Overall rating: 4/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with ALLDATA was a very good experience. I recommend for ALLDATA for any auto repair shop small or large. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked the most about ALLDATA was no matter what vehicle I need information on , ALLDATA had so much helpful resources for any repair situation that came up. #### Cons The part of ALLDATA I liked the least was the interface can be very overwhelming at first and hard to navigate. --- ### Auto mechanic - Overall rating: 4/5 - Reviewer: Starre T. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was ok. Not a great tool for if in a hurry. Software not a 100% accurate. Depth of coverage is thorough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very complete of OEM required repair procedures. Great wiring diagrams. Good bulletins for most makes and models #### Cons A costly investment steep learning curve and sometimes slow to load. Some Diagrams can be blurry support can be slow --- ### Easy to use diagnostic help tool - Overall rating: 5/5 - Reviewer: Jeff E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of looking up schematics and diagnostic tools #### Cons Whenever a search yields no result it makes things difficult --- ### Alldata Review - Overall rating: 5/5 - Reviewer: Jesse E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I love the scan tool that they offer their customers #### Cons It is a little more expensive than id like #### Reasons for choosing ALLDATA I chose them because they have a scan tool --- ### Look no further then here. - Overall rating: 5/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered We use it daily and have for twelve years and that should speak volume! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Alldata is a comprehensive and simple to use all in one tool that we have used now for 12 years and would refer it to anyone! #### Cons Customer service can be a little slow at times. #### Reasons for choosing ALLDATA Higher rating and better reviews! --- ### Alldata is good resource. - Overall rating: 5/5 - Reviewer: Robert P. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used it for many years, it is a great resource. I use it a lot to find specs on oil and torque values #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can put in VIN and the car comes up and you can find out where you need to go. #### Cons Sometimes a vehicle does not have any specs. --- ### Widely Used - Overall rating: 5/5 - Reviewer: Jeremy T. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered Overall my experience has been great, we have not had outages which is very important, time is money and ALLDATA saves time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Alldata is part of our shops point of sale software so it made it the obvious choice. It is easy to use and if you have worked at a shop you have probably used it so it makes training new employees on it easy. #### Cons I currently do not have any complaints about ALLDATA, so far all of the techs who have used it are happy with it. --- ### Alldata Is a Must Have - Overall rating: 5/5 - Reviewer: Chad B. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We implemented it about 10 years ago. Our mechanics use it almost daily. It has helped improve our repair time and keeps us from sending out equipment to other repair shops. It is a great tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We can quickly get information needed to complete repairs on most vehicles. The level of detail given to help our mechanics complete repairs is impressive. It is also very affordable. #### Cons There isn't anything we don't like about it. --- ### Critical for any independent shop - Overall rating: 5/5 - Reviewer: Joan L. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered We have used Alldata to rate our repairs for going on 10 years #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Name recognition, ease of use, reputation. #### Cons We have no complaints about our experience with Alldata --- ### Great Tool For Used Car Recon - Overall rating: 5/5 - Reviewer: Matt A. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ALLDATA has been phenomenal. Greatly useful tool to have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes it much easier to quote repair estimates. Allows you to luck up labor times, and most OEM parts pricing by vin. #### Cons Slower to update new vehicle information. (ie 2022 models, new models) --- ### Alldata repair review - Overall rating: 5/5 - Reviewer: Clint K. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like it is easy to find the labor times to provide quotes. #### Cons I don’t like how expensive it is and how it is difficult to find repair procedures. --- ### Great product - Overall rating: 4/5 - Reviewer: Art t. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use and very informative. Great product #### Cons Cost is a little high and sometimes system goes down and you can not use it. --- ### Alldata - Overall rating: 5/5 - Reviewer: Aydan L. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Alldata is a straight forward and consistent labor guide that is easy for anyone to use. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I enjoy the ease of use Alldata has compared to other repair programs. I also enjoy that Alldata gives you OEM part numbers on the same page as it shows you labor times for that part. #### Cons Some things on Alldata are sometimes scattered. There will be multiple links for the same repair and sometimes only one link will show the actual labor time. --- ### Great software for automotive shops - Overall rating: 5/5 - Reviewer: Pablo M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Diagnosing and repairing vehicles #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use for diagnosing problems with vehicles. The software offers step by step picture diagrams when fixing a vehicle. The pricing for the hourly rates for labor is useful when giving quotes to customers. #### Cons The software is a little pricey to use, especially if you're a small shop owner. The software is not 100% accurate, but for the most part it works. --- ### one of the best tools if you own a repair facility - Overall rating: 5/5 - Reviewer: Joe S. - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Being able to quickly access a hug database of everything i need to know to do repairs on any make and model without having to waste time looking through a book or using trial and error #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the deitailed step by step instruction it gives you to do anything from replacing brake calipers to full engine rebuilds. it gives you torque specs, fluid and capacity specs as well as speciality tools and procedures #### Cons some of the exploded diagram pictures are blurry or hard to understand. not all information is avaliable on every part of a vehicle. it doesnt have newest car information --- ### a must in the automotive industry for estimating and fault finding . no professiona shop can exist w - Overall rating: 4/5 - Reviewer: ELIAS L. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros we love the new version of alldata online as it is easier to search faults and wiring has been added in color. #### Cons i cant stand the customer service for the manage part,very uneducated on their product and they have not been updating it. --- ### Great Tool for our Techs - Overall rating: 5/5 - Reviewer: Daniel H. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software is easy to use and has a huge data base of information for our techs. We use it a lot and are glad we have it. #### Cons Its pretty user friendly and we are able to find all the information that we need. ## More reviews [Next reviews](https://www.softwareadvice.com/product/449964-Alldata/reviews/?page=2) --- ALLDATA Reviews, Pros and Cons - 2026 Software Advice