--- title: "ALLDATA Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ALLDATA. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ALLDATA is a good fit for you!" source_url: "https://www.softwareadvice.com/product/449964-Alldata/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Auto Body Software](https://www.softwareadvice.com/retail/auto-parts-store-software-comparison/) / [ALLDATA](https://www.softwareadvice.com/product/449964-Alldata/) / ALLDATA Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/449964-Alldata/) Reviews [Alternatives](https://www.softwareadvice.com/product/449964-Alldata/alternatives/) # ALLDATA User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 103 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.8/5 - Value for money: 3.6/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 50 reviews (49%) - 4 stars: 29 reviews (28%) - 3 stars: 9 reviews (9%) - 2 stars: 3 reviews (3%) - 1 star: 12 reviews (12%) ### Most mentioned pros - It provided highly detailed and accurate OEM repair information that improved diagnostic confidence and repair quality. While it was a powerful tool for technicians, the cost and somewhat dated interface were minor drawbacks compared to the value it delivered in day-to-day automotive repair work. - I really like the massive database of accurate wiring diagrams and OEM repair procedures. - It has access to all TSBs that may apply to the vehicle which is very helpful if there is a known problem but may be in fewer vehicles therefore there isnt a recall so the Technical Service Bulletins help Technicians. ### Most mentioned cons - The interface can also feel a bit dated and occasionally slow when navigating large amounts of technical data, which can interrupt workflow efficiency. - Certain models or years may have missing details, incomplete diagrams, or outdated information, especially on less common vehicles. - It is Pricey especially in smaller repair shops and the customer support is not reloiable a lot so that will present another issue . ## ALLDATA customer reviews Showing reviews 1-25 of 103 (page 1). ### All in one program for Professional Automotive technicians! - Overall rating: 5/5 - Reviewer: Angel V. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A total access on electronics systems and repair procedure, what made me more precise in my work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can consult everything about DTCs, TSBs, General and specific characteristics about all automotive systems of almost all brands, Ideal for diagnostic tasks, repair, and maintenance, as well as technician references and shop procedures, Easy to use and browse because of its nice look and feel, It allows you to check the estimated periods of works, Available in multiple languages, Interactives schemas and It has support for mobile devices what makes easier the job for technicians, #### Cons The last versions just have online access, The license can seem too expensive, Some vehicles don't have total support. --- ### Long Time All Data Users recommends product. - Overall rating: 5/5 - Reviewer: Frank M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used AllData for almost twenty years. I will not use a different product and this is my go to product for labor times, part names and numbers, and for repair procedure. This is a good value product and I would not have a shop and not use All Data. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All Data for me is much easier to use then competing products. I much prefer AllData to the competing product starting with a M. When you can't find what you are looking for you can call up All Data support and they will find and fax to you the information you are looking for. All Data is reasonably priced and the support is excellent. #### Cons I am so use to All Data that I don't have any major complaints. Occassionally I can' find the repair information or labor times I am looking for but this is true of every other product as well. I find they have excellent support when that happens. #### Reasons for choosing ALLDATA AllData is easier to use and find the information that you want. #### Reasons for switching to ALLDATA All Data is easier to use. --- ### I would find another provider. AllData isn't that great for their billing practices. - Overall rating: 1/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I was interested in AllData for starting my own business. Spoke with an account manager and was told that I would have 30 days as a paid trial to make sure it would work for me. Nope, I signed up in Jan 2025 and ended being really slow and talked to my account manager about having to hold off until Spring or Summer when business would pick back up. He told me he never offered 30 days to cancel before being locked into a 1 year contract. He shows no compasion, when I'm struggling to pay the invoice his solution is to renew my contract for another year in exchange to helping me get out of my current. This isn't a great company and I would suggest going with a different company that isn't a grab all. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Great for finding issues and being able to trace the issue to fix it via diagrams or previous technicians that said what they did to fix their issue. #### Cons Billing and the account management. Both of them don't care about anyone but revenue. I would not use them ever again. --- ### YOUR BESTFIREND - Overall rating: 4/5 - Reviewer: Jillian K. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SOFTWARE IS EASILY ACCESSIBLE AND SIMPLE TO WORK WITH. THE TABLET IS SMALL ENOUGH TO CARRY AROUND AND THE INFORMATION PROVEDED FOR THE DIAG ALLOWS FOR TESTING AND CALIBRATIONS TO BE COMPLETED ON SOME MODELS WHICH IS CONVENEINT #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ALLDATE ALLOWS OUR SHOP TO DIAG MODULES AND PROVIDE APPROPRIATE REPAIRS TO VEHICLE. PRE-SCANS DURING ESTIMATING PHASE DETERMINES WHAT DTC'S ARE PRESENT TO COMPLETE PROPER REPAIRS. #### Cons THE SALES TEAM CALLED FAR TOO MUCH PRIOR TO SET UP, IT BECAME ANNOYING. #### Reasons for choosing ALLDATA I LIKE THE PHOEN APP AVAILABILITY #### Reasons for switching to ALLDATA OEM GATEWAY AND FOLDERS ARE REQUIRED FOR MULTIPLE VEHICLES --- ### alldata user friendly, intuitive and uncompliacted - Overall rating: 5/5 - Reviewer: Jason A. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered overall postive i love alldata it is my go to. having worked for a company that had the big 3 available to every employee (alldata, mitchelle, identifix) alldata was my go too #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the ease of use of all the shop management soft ware im familiar with i prefer alldata for almost everything #### Cons the diagnostics data base and resources pales in comparison to identifix or direct hit if you will. #### Reasons for switching to ALLDATA alldata was the most user friendly easy to navigate and intuitive --- ### alldata flaws - Overall rating: 3/5 - Reviewer: John Z. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. fair. tech support is very good .but i can't keep calling tech support for simple problems ( too much time wasted) #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros the parts locating system.especially when i'm looking for a hard to find part that i was'nt able to find on other sysyems #### Cons i find their estimating portion is terrible. they tried to sell me an upgrade estimating program ( more money) & i found it to be useless& cancelled the free trial after 2 days use. also most repair programs offer licence plate to vin & car make & model. funny part is they are owned by autozone which utilizes this function.& when i questioned them prior to purchasing this product they said it will be available shortly.seven months later still no upgrade #### Reasons for choosing ALLDATA i had used alldata for almost 20 years & at that time they were excellent.over time i think they sat on their achievments too long.i get better repair information from utube #### Reasons for switching to ALLDATA in order to find location of parts i had to jump thru loops .too much time wasted on everyday use --- ### Do not use total waste of money - Overall rating: 1/5 - Reviewer: fred z. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered dont go here waste of time and money you can go on google and get better info #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros NOTHING and all employes lie about contract #### Cons big scam for a company employees tell you lies to get you signed up #### Reasons for switching to ALLDATA i really wish i didnt this was a total waste of time and money --- ### Worth checking out - Overall rating: 4/5 - Reviewer: Sharon E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Although the prices kept going up the software had a lot to offer. Estimating and invoicing all in one. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros This is software for Auto Repair shops. I love the fact you can look up step by step instructions on how to do a repair. #### Cons I didn't like the price of the software. #### Reasons for switching to ALLDATA The layout of the program and cost was better. --- ### ALLDATA review - Overall rating: 4/5 - Reviewer: Chris M. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall my experience with ALLDATA was a very good experience. I recommend for ALLDATA for any auto repair shop small or large. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked the most about ALLDATA was no matter what vehicle I need information on , ALLDATA had so much helpful resources for any repair situation that came up. #### Cons The part of ALLDATA I liked the least was the interface can be very overwhelming at first and hard to navigate. --- ### They keep taking money of account when you stopped with them for months - Overall rating: 1/5 - Reviewer: Martin V. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered before i stopped it was good , but then i never needed people contact but when i stopped because they could not deliver in our country enimore they will not stop writing money of your credit card i am busy with that for months now and they will not sokve the problem #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Good website and good information on the site but not when you need contact with people about payment, i stopped with alldata but they keep taking money iof my card i am trying to get it solved over four months now #### Cons not good when you need contact with people about payment, i stopped with alldata but they keep taking money iof my card i am trying to get it solved over four months now --- ### Easy to use diagnostic help tool - Overall rating: 5/5 - Reviewer: Jeff E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of looking up schematics and diagnostic tools #### Cons Whenever a search yields no result it makes things difficult --- ### Alldata Review - Overall rating: 5/5 - Reviewer: Jesse E. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I love the scan tool that they offer their customers #### Cons It is a little more expensive than id like #### Reasons for choosing ALLDATA I chose them because they have a scan tool --- ### ALLDATA Automotive Technology - Overall rating: 5/5 - Reviewer: Dawn P. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ALLDATA has been instrumental in 1000s of car repairs: I will continue to utilize it because it is at the forefront of automotive technology. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ALLDATA provides the most comprehensive automotive technician guide around,from basic repairs to full tear-down/rebuilds. #### Cons ALLDATA takes some time to learn how to navigate all the features but once learned it is a breeze. --- ### Alldata is good resource. - Overall rating: 5/5 - Reviewer: Robert P. - Verified reviewer: Yes - Industry: Automotive - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used it for many years, it is a great resource. I use it a lot to find specs on oil and torque values #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can put in VIN and the car comes up and you can find out where you need to go. #### Cons Sometimes a vehicle does not have any specs. --- ### AUto Repair Information - Overall rating: 5/5 - Reviewer: Gary S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The new Alldata Repair is a HUGE improvement over the original & S3000. Yes it has color wiring diagrams. Everyone has THAT now. But with Alldata when you "click" on a wire in a circuit, it not only highlights that wire throught the whole circuit, it opens up ALL the other pages that wire is on. So you can print the WHOLE circuit without searching thru multiple windows. The user interface is different than S3000 and classic AllData Pro, but still has that same familiar feel. However the global search FINALLY works! In short I am really loving the newest version #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The new Alldata Repair is a HUGE improvement over the original & S3000. Yes it has color wiring diagrams. Everyone has THAT now. But with Alldata when you "click" on a wire in a circuit, it not only highlights that wire throught the whole circuit, it opens up ALL the other pages that wire is on. So you can print the WHOLE circuit without searching thru multiple windows. The user interface is different than S3000 and classic AllData Pro, but still has that same familiar feel. However the global search FINALLY works! In shorrt I am really loving the newest version. #### Cons There was a short learning curve. Once I figured out to use the text box to let autofill take me where I wanted,..... --- ### Owner - Overall rating: 5/5 - Reviewer: Ameen H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's neutral You guys have your own pros and cons #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very easy to use. That's the only reason why I use it #### Cons Customer service sucks but tech support is very helpful #### Reasons for choosing ALLDATA Easiness --- ### Great Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how diagnostics are at my fingertips. I can look up certain items on a vehicle or I can look up a code and either way I am able to gain all the information needed. It is easy to use. If I ever have difficulty or questions I call and they are so professional and help me right away. #### Cons I can't honestly say that I dislike anything about the program. --- ### Search menus are a little cumbersome but not bad once you become familiar with it. - Overall rating: 3/5 - Reviewer: William C. - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our company uses it to find information on the car audio related side (steering wheel control circuits, radio, amplifier and safety/convenience schematics). Newer vehicles often don't have the information we need (vehicles that are within 3 years of the current year) but AllData is quick to send you requested documents to email (within 30 minutes) and the process to do so is rather simple. Sometimes we need an immediate answer due to having someone on the phone, so the wait when the info is not on the site is not always ideal. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Lots of vehicle information available with a few clicks on the site. When it is not available for immediate access, they are quick to send you specific information if you send in a request. #### Cons Newer vehicles don't typically have much information available and if you need it in a hurry, it is not ideal to do the information request and wait for them to email it to you. --- ### Great automotive software but slow updating information - Overall rating: 4/5 - Reviewer: Shayne S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Alldata allows us access to valuable automobile information and service maintenance records. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I've used Alldata for the last 15 years. The software is easy to learn and use and provides valuable information necessary to our business. #### Cons We've had problems with system updates and accessing the latest vehicle information. #### Reasons for choosing ALLDATA Alldata was easier to learn and use. --- ### Alldata is a must have for auto shops - Overall rating: 5/5 - Reviewer: Nick M. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used Alldata in our shop since it came out many years ago. We are happy with it overall. I don't think there is another information database that compares. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Alldata keeps the user interface intuitive and easy to use. The data is quality, the depth of coverage is thorough and I can't imagine not having it at our shop. #### Cons On rare occasions information that we need isn't there. There is a time lag to get info when we need it. There is no totally complete information database but I think Alldata is close. --- ### A Mechanics Best Friend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Definitely helps make the job easier, especially when your a new tech and don't have experience on a lot of different car makes and models. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the knowledge base it has for so many vehicles. I can't even begin to recount how many times I've had to refer to this when working on a car I never have before looking for torque specs or using wiring diagrams for tracing finding shorts and broken wiring. #### Cons The UI could use a little work but nothing major, was very quick to learn it but I feel it could still be easier because sometimes I have trouble finding a specific part location or R&R procedure. --- ### All data review - Overall rating: 5/5 - Reviewer: Peter M. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All data is so easy to use compared to other systems #### Cons Could do better in the electrical diagrams --- ### I’ve always used alldata and am familiar with it - Overall rating: 5/5 - Reviewer: Jason M. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Good. It’s always provided all my needs #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I’ve been trained on it, I like shop key but refuse to buy anything snap on is involved with. #### Cons The wiring diagrams could be much better --- ### AllData my review - Overall rating: 5/5 - Reviewer: JERREE C. - Verified reviewer: Yes - Industry: Automotive - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Accurate and quick search details when lo ok king for color codes of wiring so that I can find the issue's I'm trying to fix. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Access to all make and model schematics. Details are fully explained and easy to understand. #### Cons No cons best software out there. No cons --- ### Information - Overall rating: 4/5 - Reviewer: Juan P. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Endless information of vehicles Super easy to navigate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is always up to date. Electrical wiring diagram excellent and color coded #### Cons When internet goes down no service. Buts it’s not there fault it’s isp ## More reviews [Next reviews](https://www.softwareadvice.com/product/449964-Alldata/reviews/?page=2) --- ALLDATA Reviews, Pros and Cons - 2026 Software Advice