# licili Software Reviews, Demo & Pricing - 2026 > Review of licili Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/449999-licili --- [Home](https://www.softwareadvice.com/) / [Text Mining Software](https://www.softwareadvice.com/category/4785-text-mining/) / licili Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # licili 2026: Benefits, Features & Pricing On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview licili 4.8 [(4)](https://www.softwareadvice.com/product/449999-licili/#reviews) Pricing Pricing available upon request Top Alternatives ### About licili licili is an AI-based text analysis software that helps organizations analyze customer feedback without manual effort. The software caters to a range of industries. It empowers businesses to improve customer satisfaction, strengthen their market position through competitive analysis, and leverage customer feedback for product innovations. The software offers a suite of analysis features. It provides insights into trending topics, key drivers, and sentiment analysis. This uncovers both positive and negative outliers. An advanced relevance analysis ensures the most important customer voices are in focus. licili integrates with users' favorite tools. It allows for flexible, customizable reporting and monitoring. The software is designed to be GDPR-compliant and is hosted in Germany. It offers secure encryption and is trusted by over 500 B2C organizations. licili helps save internal resources and boosts customer satisfaction in the short and long term. ## licili User Interface ## Popular licili Alternatives Main Product licili 4.8 [(4)](https://www.softwareadvice.com/product/449999-licili/#reviews) Ratings Breakdown - 4.50Ease of use - 5.0Value for money - 5.0Customer support - 4.50Functionality Pricing Available upon request Alternative Product [Zonka Feedback](https://www.softwareadvice.com/market-research/zonka-feedback-profile/) 4.8 [(68)](https://www.softwareadvice.com/market-research/zonka-feedback-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.86Value for money - 4.86Customer support - 4.71Functionality Pricing Starting at $199.00 per month Alternative Product [Clootrack](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/) 5.0 [(16)](https://www.softwareadvice.com/customer-satisfaction/clootrack-profile/#reviews) Ratings Breakdown - 4.50Ease of use - 4.69Value for money - 4.87Customer support - 4.63Functionality Pricing Starting at $25000.00 per year Alternative Product [VT Docs](https://www.softwareadvice.com/document-control/vt-docs-profile/) 4.9 [(52)](https://www.softwareadvice.com/document-control/vt-docs-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.70Value for money - 4.94Customer support - 4.80Functionality Pricing Available upon request Alternative Product [ATLAS.ti](https://www.softwareadvice.com/bi/atlas-ti-profile/) 4.7 [(142)](https://www.softwareadvice.com/bi/atlas-ti-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.50Value for money - 4.69Customer support - 4.56Functionality Pricing Starting at $10.00 per month Alternative Product [Chattermill](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/) 4.5 [(25)](https://www.softwareadvice.com/nlp/customer-experience-analytics-platform-profile/reviews/) Ratings Breakdown - 4.36Ease of use - 4.22Value for money - 4.58Customer support - 4.44Functionality Pricing Available upon request ## licili Pricing and Plans Starting price: Pricing available upon request Free Trial Free Version Basic Pricing available upon request No plan information available ## licili Features - Popular features found in Text Mining Categorization/Grouping Data Extraction Sentiment Analysis Tagging - More features of licili Activity Dashboard AI/Machine Learning API Commenting/Notes Customer Experience Management Data Analysis Tools Data Classification Data Cleansing Data Import/Export Data Verification Data Visualization Feedback Management Filtering Full Text Search Language Detection Natural Language Processing Performance Metrics Predictive Modeling Real-Time Analytics Reporting & Statistics Search/Filter Semantic Search Summarization Survey/Poll Management Text Analysis Topic Clustering Trend Analysis Visual Analytics ## licili Integrations Medallia Experience Cloud Integration rated undefined from -1 review Medallia Ideas Integration rated undefined from -1 review Medallia Insights Suite Integration rated undefined from -1 review Trustpilot Integration rated undefined from -1 review Google Maps Integration rated undefined from -1 review ## licili User Reviews Overall Rating 4.8 Ratings Breakdown 5 75% 4 25% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 5.0 Customer support 5.0 Functionality 4.5 Have you used licili and would like to share your experience with others? AK Ahmet K. Verified reviewer Events Services 51-200 employees Used monthly for more than 2 years Review source Reviewed August 2024 Great to read between the lines when you have tons of data 5 We were convinced from the very beginning to work with licili especially because they had customers that had basically the same issues as we did: large amount of data that had to be clustered in a meaningful way. Great support and always open to new ideas. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We had the problem that we had basically thousand of single open answers to our questions. Before working with licili we used to spend literelly weeks checking the responses and clustering them manually. Using licili helped us a lot in reducing the time spent significantly and get an optimum overview of what actually bothered our customers and what we would have to do in order to give them a better time at our shows. Cons: Well the pros kind of are also the cons. The in depth possibilities of licili might be sometimes overwhelming. But if you are really into figures and statistics this is actually something serious you can work with. Read More MR Martin R. Verified reviewer Media Production 501-1000 employees Used daily for less than 2 years Review source Reviewed September 2024 Top KI-Textanalyse Software mit einfacher Handhabung! 5 Meiner Erfahrung mit der Software ist ausgezeichnet. Zusätzlich ist das Team hinter licili hochmotiviert und bietet hervorragenden Support, wenn man ihn mal braucht. Alles in allem ein wirklich hervorragendes Tool für jeden CX/UX oder Insights-Professional bzw für alle, die Verantwortung für Kanäle oder Touchpoints haben und diese mit Hilfe von Kunden-/Nutzerfeedback weiterentwickeln wollen. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Die Möglichkeit, schnell und einfach aus einer Vielzahl an unstrukturierten Kundenfeedbacks wertvolle Customer Insights abzuleiten. Dazu den kollaborativen Ansatz, mithilfe von intergrierten out of the box Dashboards und Reports schnell und einfach die aktionablen Ergebnisse an verantwortliche Stellen kommunizieren zu können. Cons: Es gibt aktuell nichts zu beanstanden. Wir sind sehr zufrieden mit dem Produkt. Reasons for switching to licili Die KI basierte Analyseunterstützung war initial ausschlaggebend Read More CV Carl V. Verified reviewer Events Services 501-1000 employees Used weekly for less than 6 months Review source Reviewed December 2024 Sehr gutes Auswertungstool gekoppelt mit erstklassigem Service 4 Besonders hervorzuheben ist der hervorragende Kundenservice und -support. Als Neukunde erhält man ein umfangreiches Onboarding. Danach finden regelmäßige Feedbackgespräche statt. Hier gibt es immer Gelegenheit, Fragen zu stellen, individuelle Anpassungen vorzunehmen und die nächsten Schritte zu planen. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Ein sehr gutes Tool, um große Textmengen schnell und völlig neutral auszuwerten. Die Ergebnisse werden verständlich in Grafiken und Tabellen dargestellt. So können schnell erste Erkenntnisse abgeleitet werden. Zusätzlich zu den Hauptgrafiken, kann man anhand der Reports schnell die Bedeutung und den Einfluss einzelner Themen identifizieren. Erkenntnisse und Synthesen können dann gleich im Tool erstellt werden und werden gleich mit den relevanten Daten verknüpft. Cons: Ohne eine Schnittstelle zum eigenen Ticketsystem, müssen Mails aus einem Mailprogramm extrahiert und manuell "bereinigt" werden (d.h. überflüssige Textabschnitte wie Signaturen und Disclaimer entfernen). Erst dann erfolgt das Hochladen als Exceldatei. Eine automatisierte Bereinigung wurde aber mit dem nächsten Update angekündigt, sodass die manuelle Bereinigung künftig entfallen wird. Für Kunden mit einer Schnittstelle zum eigenen Ticketsystem, entfällt dieser Prozess gänzlich. Read More KB Katharina B. Verified reviewer Consumer Goods 201-500 employees Used weekly for more than 2 years Review source Reviewed October 2024 Licili hilft unserem Unternehmen, die Kundenzufriedenheit zu verbessern 5 Besonders zufrieden sind wir mit dem stets persönlichen Kontakt und dem super Kundenservice. Unser Ansprechpartner ist immer erreichbar und sehr darum bemüht, unsere Wünsche umzusetzen. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: LiCili unterstützt uns sehr dabei, das Kundenfeedback zu bündeln und automatisiert auszuwerten und zu priorisieren. So können die größten Pain Points der Kund\*innen identifiziert werden. Gleichzeit konnte der manuelle Aufwand zum Prüfen der Reviews sehr reduziert werden. Cons: Damit liCili sinnvoll arbeiten kann, wird kontinuierlich eine angemessene Menge an Daten benötigt. Dies muss berücksichtigt werden. Read More Showing 1 - 4 of 4 Reviews ## See what companies are saying about Software Advice