Zoom Virtual Agent 2026: Benefits, Features & Pricing

Zoom Virtual Agent is an AI-powered chatbot designed to provide customer support. This solution can help resolve customer issues quickly and accurately. Zoom Virtual Agent serves a wide range of industries, from contact centers to large organizations. It enables businesses to deliver personalized support experiences.

Zoom Virtual Agent uses natural language processing to detect customer needs and provide accurate answers. It can create customized flows and messages for unique customer segments based on their profile or data. The chatbot integrates with leading contact center and CRM software. This boosts efficiency and reduces ticket volumes so support teams can focus on more complex issues. Zoom Virtual Agent is available 24/7 across web, mobile, and social channels. It delivers consistent, high-quality service in multiple languages.

Zoom Virtual Agent also provides analytics to help organizations improve their product and support operations. The detailed insights go beyond basic reporting, giving businesses the data they need to enhance the customer experience and drive better business outcomes. With Zoom Virtual Agent, companies can deliver intelligent support that leaves a la...