# OXARI ServiceDesk Software Reviews, Demo & Pricing - 2026 > Review of OXARI ServiceDesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/450314-OXARI-ServiceDesk --- [Home](https://www.softwareadvice.com/) / [Service Desk Software](https://www.softwareadvice.com/service-desk/) / OXARI ServiceDesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # OXARI ServiceDesk 2026: Benefits, Features & Pricing Wondering if OXARI ServiceDesk is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview OXARI ServiceDesk 4.8 [(13)](https://www.softwareadvice.com/product/450314-OXARI-ServiceDesk/#reviews) Pricing Starting at €100.00 per month ### About OXARI ServiceDesk OXARI ServiceDesk is a ticket and problem management system designed to support organizations in managing service interruptions, equipment failures, and defect resolution processes. It facilitates operational continuity through structured incident handling and corrective action implementation. The system includes features for incident management, problem management, and SLA monitoring to help maintain service standards. It offers a self-service portal with customizable interfaces, service request handling, change management processes, and workflow automation. Additional features include a knowledge base for storing and retrieving information, built-in reporting with options for custom report creation, and dynamic form creation for various ticket types. Users can define ticket categories, set up status workflows, establish priority matrices, and configure web dashboards tailored to specific roles. OXARI ServiceDesk supports ticket registration across multiple support lines, tracks ticket progress, and analyzes infrastructure weak points by reviewing common ticket types. It enables organizations to maintain service availability standards through detailed SLA analysis, structured re... quest categorization, customizable templates, and rule-based system logic. Wondering if OXARI ServiceDesk is right for your organization? Our Service Desk Software selection experts can help you in 15 minutes or less. ## OXARI ServiceDesk User Interface ## Popular OXARI ServiceDesk Alternatives Main Product OXARI ServiceDesk 4.8 [(13)](https://www.softwareadvice.com/product/450314-OXARI-ServiceDesk/#reviews) Ratings Breakdown - 4.77Ease of use - 4.92Value for money - 5.0Customer support - 4.62Functionality Pricing Starting at €100.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Desk Manager](https://www.softwareadvice.com/itsm/desk-manager-profile/) 4.8 [(106)](https://www.softwareadvice.com/itsm/desk-manager-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.55Value for money - 4.90Customer support - 4.70Functionality Pricing Available upon request Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## OXARI ServiceDesk Pricing and Plans Starting price: €100.00 per month Free Trial Free Version Basic €100.00 per user, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## OXARI ServiceDesk Features - Popular features found in Service Desk Change Management CMDB IT Asset Management Mobile Access Prioritization Problem Management Real-Time Notifications Remote Access/Control Reporting & Statistics Self Service Portal Service Level Agreement (SLA) Management Support Ticket Management - More features of OXARI ServiceDesk Alerts/Notifications API Configuration Management Customer Support Customizable Templates Email Templates Incident Management Inventory Management Knowledge Base Management Real-Time Reporting Service Catalog Task Management Workflow Management ## OXARI ServiceDesk User Reviews Overall Rating 4.8 Ratings Breakdown 5 85% 4 15% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.8 Value for money 4.9 Customer support 5.0 Functionality 4.6 Have you used OXARI ServiceDesk and would like to share your experience with others? Marcin P. Verified reviewer Hospital & Health Care 1001-5000 employees Used daily for more than 2 years Review source Reviewed May 2026 OXARI ServiceDesk – Reliable ITSM Platform with Strong Implementation Support 5 Overall, my experience with OXARI ServiceDesk has been positive. The system is stable and well-structured, offering solid ITSM capabilities covering key areas such as incident management, request handling, SLA tracking, and workflow automation. A strong advantage is that the platform is actively developed, and any issues or questions are quickly addressed by the vendor’s team, which provides a high level of confidence in daily operations. From a usability perspective, the system may require some initial effort to properly configure and adapt it to organizational processes, but once implemented correctly, it runs reliably and supports efficient IT service delivery. This is already the third hospital where I work and implement OXARI ServiceDesk, which allows me to evaluate the solution across different environments and confirms its consistency and stability. I also highly value the quality of implementation support—the deployment engineers and service staff are very helpful, competent, and respond quickly to any needs or requests. In summary, it is a reliable and capable service desk system that performs best when properly aligned with internal processes. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What stands out most about OXARI ServiceDesk is its combination of workflow automation and practical ITSM features in one platform. In particular, the ability to automatically classify tickets, assign priorities, route requests to the right support line, and track SLA performance can significantly reduce manual work for IT teams. The integration with CMDB/Asset Management and the self-service portal are also strong points because they move it beyond a basic helpdesk into a more complete service management tool. Cons: I haven’t found any bugs or shortcomings that were not quickly addressed by the product team. However, I should note that I do not have experience with other environments, so I lack a direct point of reference for comparison. Reasons for choosing OXARI ServiceDesk I chose OXARI ServiceDesk primarily because it offered a good balance of functionality, flexibility, and ease of implementation for our needs Read More TW Tomasz W. Verified reviewer Retail 501-1000 employees Used daily for less than 2 years Review source Reviewed November 2025 Director IT 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Having all the information in one place allows for effective problem management. Tickets are categorized and assigned to employees. Cons: You can't change the suffix if the report is an incident but should be a service. This presents a problem when visually assessing urgent failures. Reasons for switching to OXARI ServiceDesk price and polish team. They can help us very quickly Read More KZ Kamil Z. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 2 years Review source Reviewed March 2026 A good ITSM tool at a competitive price 4 It’s a solid IT service management tool developed and regularly updated by a Polish team. At this price point, it is hard to find a better alternative. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: What I like most about the OXARI ServiceDesk is its simple and intuitive user interface, which makes ticket management a breeze. I also appreciate the wide range of automation features that help streamline repetitive tasks. Cons: Configuring the tool takes a long time. More flexible configuration options would be useful. The mobile app needs some refinement (though this isn't just an Oxari issue). Read More RN Radek N. Verified reviewer Logistics and Supply Chain 201-500 employees Used daily for more than 2 years Review source Reviewed May 2026 The best Oxari 5 Overall, my experience with OXARI ServiceDesk has been positive. I particularly appreciate its flexibility and the ability to adapt business processes to the specific needs of the company. While the reporting module is the weakest part of the system, it is something that users can get used to over time. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: What I like most about Oxari ServiceDesk is its flexibility and the ability to adapt business processes to the specific needs of the company. This makes it easy to align the system with how the organization actually operates. Cons: What I like least about Oxari ServiceDesk is the reporting module, although it is something you can get used to over time. Read More MM Marcin M. Verified reviewer Hospital & Health Care 1001-5000 employees Used daily for less than 12 months Reviewed June 2024 One tool, many possibilities 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: All the options you need for your everyday work in one place Cons: I don't see anything for now... everything works correctly Reasons for choosing OXARI ServiceDesk Polish product & Polish support. Best price to performance ratio :) Read More TG Tomasz G. Verified reviewer Government Administration 5001-10000 employees Used daily for less than 12 months Reviewed June 2024 My opinion 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Intuitive to use, intuitive to configure, low cost of use compared to other products of this type Cons: For now, I have not noticed any disadvantages of using OXARI ServiceDesk Reasons for switching to OXARI ServiceDesk Due to the costs of using Remedy and its relatively high hardware requirements. Read More Paweł H. Verified reviewer Environmental Services 201-500 employees Used daily for less than 12 months Review source Reviewed November 2025 OXARI w EP 5 The overall experience is pleasant. Implementation is included in the price, which is a big plus, but it could use a little more time. When compared to other systems, this one seems to be the best in its class. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like the interface and its intuitiveness. The system itself makes it easy to track requests, assign tasks, and monitor problems. The configuration options are a bit convoluted, but that's understandable given the system. The workflows are brilliant if you customize them. The entire system offers a multitude of options, which can be a bit confusing at first. OXARI is the perfect tool for effectively managing IT support and service requests. Cons: There are many configuration options, which can cause problems upon initial use and initial interaction with the system. The report builder frequently needs to be refreshed because it doesn't always work correctly. Reasons for switching to OXARI ServiceDesk Number of options and system capabilities. Read More MB Monika B. Verified reviewer Chemicals 1001-5000 employees Used daily for less than 12 months Review source Reviewed May 2026 Solid ServiceDesk solution 5 My overall experience with OXARI ServiceDesk is positive. The system is helpful in organizing and managing requests, though improvements in user interface intuitiveness and system documentation would enhance its effectiveness. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: simple and intuitive user interface, daily work with the system makes it easier to manage requests and applications Cons: Navigation and certain workflows could be simplified to improve usability, there is a lack of detailed system documentation Reasons for switching to OXARI ServiceDesk My company decided to change the solution Read More OD Olaf D. Verified reviewer Government Administration 1001-5000 employees Used daily for less than 2 years Review source Reviewed November 2025 PIP GIP Warszawa 4 Nice system, with good support, the company is flexible and willing to implement requested modifications. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Polish company, perpetual license, on-premise license, quick response to reported problems, good support Cons: Complicated configuration, some elements require configuration in several places, poor technical documentation Read More GZ Grzegorz Z. Verified reviewer Computer Software Self-Employed Used daily for less than 12 months Review source Reviewed November 2025 good choice 5 My overall experience with OXARI ServiceDesk has been very positive. It is a well-designed product that addresses real operational challenges, streamlines service processes, and significantly improved the way we manage requests on a daily basis. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: As a Polish manufacturer, OXARI offers a very solid and reliable solution. The system provides an excellent quality-to-price ratio and is supported by responsive, friendly, and highly competent customer service that quickly addresses any issues. Cons: At this stage I honestly have no meaningful negative comments. All essential functions work as expected, and I have not encountered any issues serious enough to mention. The system has been stable and reliable in daily use. 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