--- title: "Mava Software Reviews, Demo & Pricing - 2026" description: "Review of Mava Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/451161-Mava/reviews/" page_type: "reviews" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Mava Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/product/451161-Mava/alternatives/) # Mava Review From $99-$599/month Free version 4 plans Wondering if Mava is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Mava 4.8 [(31)](https://www.softwareadvice.com/product/451161-Mava/#reviews) Pricing Starting at $99.00 flat rate per month ### About Mava Mava is a customer support platform designed for community-driven companies. It enables support across public and private channels, including Telegram, Discord, and email, all from a single dashboard. The platform caters to businesses that have built thriving online communities, providing tools to manage customer inquiries and support requests. Mava features automated resolution of up to 50% of community queries using AI that learns from the company's existing support content on platforms such as GitHub, Google Docs, and their website. The platform offers private and public support capabilities, allowing agents to hand off unresolved tickets to human agents when necessary. This ensures community members receive personalized attention regardless of the channel they choose. Mava integrates with popular platforms, allowing businesses to train the AI using their existing support resources. This ensures the system is tailored to their unique needs. The platform also offers detailed support metrics and insights, empowering companies to enhance their support performance and make data-driven decisions to better serve their growing communities. Do you work for Mava? [Manage this product listing](https://www.g2.com/products/mava/claim_requests/new?auto=true) Wondering if Mava is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Mava User Interface ## Popular Mava Alternatives Main Product Mava 4.8 [(31)](https://www.softwareadvice.com/product/451161-Mava/#reviews) Ratings Breakdown - 4.74Ease of use - 4.62Value for money - 4.90Customer support - 4.61Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4090)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2215)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Wati](https://www.softwareadvice.com/mobile-marketing/wati-profile/) 4.6 [(207)](https://www.softwareadvice.com/mobile-marketing/wati-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.32Value for money - 4.23Customer support - 4.46Functionality Pricing Starting at $59.00 per month Get Price ## Mava Pricing and Plans Starting price: $99.00 per month Free Trial Free Version Free $0.00 flat rate Plan includes: - Public AI Bot - AI Training Sources - Private Tickets - Telegram Group Ticketing - Template Answers - Conversational Forms - Analytics - Discord Integration - Telegram Integration - Web Chat Integration Read More Bullish $99.00 flat rate, per month Plan includes: - Discord Integration - Private Tickets - Telegram Group Ticketing - AI Training Sources - Conversational Forms - Public AI Bot - Template Answers - Telegram Integration - Email Integration - Web Chat Integration Read More Diamond $199.00 flat rate, per month Plan includes: - Public AI Bot - Private Tickets - AI Training Sources - Telegram Group Ticketing - Template Answers - Conversational Forms - Discord Integration - Analytics - Web Chat Integration - Telegram Integration Read More $599 $599.00 flat rate, per month Plan includes: - Public AI Bot - AI Training Sources - Private Tickets - Telegram Group Ticketing - Template Answers - Conversational Forms - Analytics - Discord Integration - Telegram Integration - Web Chat Integration Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Mava Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Mava AI Copilot Alerts/Notifications API Chatbot Chat/Messaging Configurable Workflow Customer Communication Customer History Customizable Fields Dashboard Email Management Inbox Management Interaction Tracking Knowledge Base Management Language Detection Live Chat Multiple Data Sources Performance Metrics Reporting & Statistics Role-Based Permissions Search/Filter Support Ticket Management Tagging Third-Party Integrations Widgets ## Mava Integrations Telegram Integration rated undefined from -1 review Discord Integration rated undefined from -1 review Slack Integration rated undefined from -1 review ## Mava User Reviews ## Mava customer ratings - Overall rating: 4.8/5 - Total reviews: 31 ### Rating distribution - 5 stars: 26 reviews (84%) - 4 stars: 5 reviews (16%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.6/5 - Customer support: 4.9/5 - Functionality: 4.6/5 --- Have you used Mava and would like to share your experience with others? ### Redefining Customer service excellence with Mava - Overall rating: 5/5 - Reviewer: Pereira S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. With Mava we now resonate with the famous quote, " satisfied customers is the best business strategy". We have been able to reduce the resolution time to client queries by 75% #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The implementation phase was such a smooth sail. It was backed up by lots of guides available online and detailed technical information offered by it's world class support team. Mava interface is way to simple, sleek and we'll organized which enable us to utilize it for our daily customer service operations. Once we set it up we added instant answers to the chatbot and in addition to the AI bots we have been able to make it easy and fast for customers to get help they need anytime and so instantly. Live chats enable us to have personalized engagement with our clients. Metrics reports enable us spot improvement rooms in our support services #### Cons Mava operates efficiently with no crashes. Also constant updates enhances it every other time. --- ### A steadfast support system for clients and customers. - Overall rating: 5/5 - Reviewer: Adelia D M. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been the best experience using Mava customer support system to offer support services to our clients and customers. It breaks all the barriers between us and delivery of top quality support services to our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mava incredible support team made our implementation and setup very easy and swift. The chat bot is constantly responsive which ensures our customers are getting answers at all times. It provides us with excellent report breakdowns which assist us to measure and optimize the support services we are offering. #### Cons All of Mava functions have been fulfilling and we are excited we haven't had any challenges so far. --- ### Best for 3rd party customer support. - Overall rating: 4/5 - Reviewer: Rohit s. - Verified reviewer: Yes - Industry: Luxury Goods & Jewelry - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Best for scaling customer support on web so you can easily manage your customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Incredibly support team to handle your customers. #### Cons This marketing is very poor and they are scaling only on web. --- ### Mava is the best product to show support to our guests. - Overall rating: 5/5 - Reviewer: Fabio S A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mava is allowing us to show excellent support to our restaurant guests at any given time whether the restaurant is open or closed. It gives us an AI bot that automatically responds to guests queries leaving only the critical issues to be handled by the available attendant in the restaurant . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mava allows us to personalize our support services to our restaurant guests using a AI chatbot. It allows us to speed up our response rate to queries from our guests. Mava analytical tools gives us easy to interpret reports which allows us to learn better ways to optimize and improve our support services. It has a swift transition of tickets from the AI bot to the support agent available in the restaurant which allows us to easily give our guests support to critical issues. #### Cons Mava support team has walked with us all through which has made our experience very smooth. We have no dislikes towards Mava. --- ### Mava - Empowering customer services - Overall rating: 5/5 - Reviewer: Catherine MC D. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a remarkable user experience which have allowed us support, handle inquiries and requests from clients instantly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mava's simplicity is the jewel of the crown. It was soo easy to integrate and configure Discord, Telegram and emails. Mava's intuitive and powerful dashboard unifies and connect all these platforms into one inbox which makes it easy to access tickets and queries. Inclusion of AI has enhanced it's functionalities which has allowed us add instant answers into our chatbot to provide our clients with quick responses. Mava has personalized engagement with clients #### Cons Mava is amazing and with no downtimes at all --- ### Giving patients quick support services with Mava. - Overall rating: 5/5 - Reviewer: Moses W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mava has been giving us an incredible experience when offering support services to our patients. It allows us to ensure that support services are always available to our patients even when we are not available. Our patients are able to engage the bot and get fast answers to most common questions that they have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mava AI chat bot is the most amazing part about it. It allows us to always offer our patients with answers even when we are not available. Mava provides us with efficient metrics about our support services which allows us to optimize and make our support services even better. The pricing is affordable and we do not to dig deep into our pockets to pay the subscription fee. #### Cons Mava works well for us and has been so reliable. Nothing about Mava has failed to please us. --- ### We didn't imagine just how much we needed Mava to streamline our support services delivery. - Overall rating: 5/5 - Reviewer: Muresan I. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mava incredible performance has made us realize just how much we needed such a tool to deliver top quality support services to our customers. It has given a very simple and effective support services delivery experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mava customer chatting bot is the best thing we have had for our support services. The metrics and performance insights keeps us enlightened on ways to improve our services delivery. Updating and feeding our chatbot with the right responses has been easy. Mava has a clean and friendly customers engagement interface. #### Cons We are more than okay with all areas that concern Mava. Thankfully nothing has been off the mark. --- ### A fabulous customer support channel for improving services delivery. - Overall rating: 5/5 - Reviewer: Cristian F. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a very healthy overall experience with Mava. It has helped us build up a very strong customer support framework that sees us providing our customers with timely support services. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mava bot makes it easily possible for us to instantly respond to our customers communications. It has a reliable performance dashboard that provides us with accurate insights that helps improve support services delivery. The interface is so simple and we find it very convenient to use it to support our customers. #### Cons Thankfully, Mava has never failed us or given us any unpleasing aspects to hate about. --- ### An intuitive tool for quick customer support. - Overall rating: 5/5 - Reviewer: Ravi A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mava has given us an amazing experience allowing us to offer our patients with quick access to the support and the information they need from us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Straightforward and easy to setup instant replies. Simple to read reports about customer support performances. Effortless to track customer tickets and inquiries. #### Cons We have not had any dislikes for Mava. All about it has been incredibly perfect. --- ### Game-Changer in Project Management - Overall rating: 5/5 - Reviewer: Shubham S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I loved how easy mava was to organize tasks and collaborate seamlessly with my team. Mava is a game-changer for project management, making complex tasks feel effortless. Highly recommended! #### Cons Mava was occasional slow during peak usage times, which impacted loading speeds and responsiveness. --- Showing 1 - 10 of 31 Reviews Load More Reviews ## Mava Popular Comparisons [LiveAgent vs Mava](https://www.softwareadvice.com/compare/109980-liveagent/vs/451161-Mava/)[Zendesk Suite vs Mava](https://www.softwareadvice.com/compare/26892-Zendesk/vs/451161-Mava/)[Tidio vs Mava](https://www.softwareadvice.com/compare/157633-tidio-chat/vs/451161-Mava/)[Zoho Desk vs Mava](https://www.softwareadvice.com/compare/393877-zoho-desk/vs/451161-Mava/)[Wati vs Mava](https://www.softwareadvice.com/compare/430256-wati/vs/451161-Mava/) [Compare All Alternatives](https://www.softwareadvice.com/product/451161-Mava/alternatives/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **17** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (797) Recently recommended **10** times [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) **4.3** (178) Recently recommended **6** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times Stuck Between Options? 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