--- title: "Gusto Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Gusto. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gusto is a good fit for you!" source_url: "https://www.softwareadvice.com/product/451200-Gusto/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CMMS Software](https://www.softwareadvice.com/category/441-cmms/) / [Gusto](https://www.softwareadvice.com/product/451200-Gusto/) / Gusto Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/451200-Gusto/) Reviews # Gusto User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 37 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.3/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 27 reviews (73%) - 4 stars: 8 reviews (22%) - 3 stars: 2 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Simple interface, excellent integration with our payroll provider, many customized reports to understand how payroll dollars are being spent, both federal and state tax docs filed on our behalf. - The all-in-one platform helps reduce administrative overhead and integrates smoothly with a wide range of third-party providers. - I’ve really been impressed with their add on services (the HR service helped me write my employee handbook, there is an add subscription for labor law posters to keep us in compliance, and I’m looking into 401k). ### Most mentioned cons - You shouldn't have to pay additional for "better" customer service. - Set up was difficult for us but we don't have an in house accountant. - You do not wake up to money in your account. ## Gusto customer reviews Showing reviews 1-25 of 37 (page 1). ### Gusto-great tool for time tracking multiple employees for multiple projects - Overall rating: 4/5 - Reviewer: Brittany S. - Industry: Wholesale - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Gusto has been an effective tool with tracking our employees time throughout the various projects. This is essential for our company's overall performance and longevity as we refine the building and installation process. Comparing actual hours/time spent on a job versus what was quoted and cost. However, I am not a fan of using multiple programs/platforms. If Gusto and Quickbooks allowed for some interprogram sync that would be ideal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like how straight-forward running the payroll process is with adding in commissions or reimbursements. The program's user interface is easier to understand and extremely thorough with functionality with input controls. Big pro being able to create individual projects for our team to clock in and out on so we can know how long a quoted project actually took the team to complete. #### Cons The interaction between Gusto and Quickbooks online is lacking and pretty much nonexistent. The two programs could be more efficient if there was a sync directly fuctionality so that each payroll is created in Quickbooks as a correlated payroll expense. --- ### Easy to use payment processor - Overall rating: 5/5 - Reviewer: Sara S. - Industry: Hospitality - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I used Gusto daily both as an employee receiving a recurring direct deposit and as an employee making contractor payments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how easy Gusto is to use and navigate both as an employee getting paid and an employee making payments. As an an employee, Gusto is extremely easy to use when it comes to viewing my paystub, checking my retirement accounts, and viewing my performance review history. When making payments, it’s very easy to add a vendor to the system and set them up for direct deposit. #### Cons I did not like when Gusto updated their payment system as the new visuals were confusing, but after adjusting to the new design all was well. --- ### An HR solution that really simplifies daily work - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 201-500 employees - Product usage: 3-5 years · weekly - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Gusto for some time to manage payroll and employees. The interface is clear and the different administrative tasks are much easier to follow than before. The new options for tracking benefits and the space dedicated to employees make the experience more pleasant, both for HR and for employees. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features related to benefits, onboarding new employees and time tracking allow to centralize several processes on a single platform. #### Cons Some customizations remain limited when a company has specific internal rules. Advanced reports sometimes require several steps to get exactly the information you want. --- ### A Simple and Reliable Payroll Solution That Saves Time - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I have had a great experience with Gusto. It has streamlined payroll processing and taken a significant burden off managing employee compensation and compliance. The platform is both user-friendly and intuitive for employees, while also being a dependable tool for businesses to ensure timely and accurate payroll processing. It doesn't have the same level of sophisticated functionality as larger companies may require, but it provides a great deal of functionality, usability and value for growth-stage businesses. It's a platform that functions in the background and makes everyday life a streamlined operation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a Senior Marketing Analyst, I appreciate tools that make my administration process easy, and Gusto does just that for payroll and HR. The site is very user-friendly and payroll runs are simple, even for those who might not have a finance or HR background. I really like the automated tax filing, the employee self-service options and the clear reporting. It minimizes human resource and automates access for employees to pay stubs, tax forms, and benefit details. #### Cons For larger businesses, some advanced payroll and HR capabilities are available only in higher tiers of Gusto plans, potentially bringing up costs with growth. In some cases, there are also some restrictions on more customized reporting and more complex HR workflows for larger companies. --- ### Chief Financial Officer - Overall rating: 5/5 - Reviewer: Stephen B. - Industry: Construction - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Best payroll platform I've ever used especially for the price. That said we have a straightforward org chart, benefits offerings and compensation. If you have complex structure then you may be better served by a more traditional provider. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of implementation. Simple user interface both on admin and EE side. I would caution the implementation support is a bit sparce however if you prepare on your end from your prior platform its a breeze. #### Cons The only thing I'm not a fan of is the lack of robustness on adjusting benefits as an admin. Everything has to go through their support. So just be sure that every payrun or onboarding is 100% accurate. --- ### Go Go Gusto! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Gusto has been excellent. I've utilized many payroll & benefits platforms in my career, and Gusto is by far the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it is very user-friendly, especially for someone in my role as a Payroll and Benefits Specialist. Their customer support team is also outstanding. #### Cons Off the top of my head, I honestly cannot think of anything I dislike about Gusto. Sometimes, though, it does spin for quite some time, and I will have to refresh the page. --- ### Gusto, well worth the price - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. While more expensive than our previous payroll provider, the amount of time saved from using Gusto is well worth it. With mass importing of timesheet data along with automatic tax form filing, I dont need to spend a ton of time actually doing the payroll but more reviewing it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple interface, excellent integration with our payroll provider, many customized reports to understand how payroll dollars are being spent, both federal and state tax docs filed on our behalf. #### Cons Too many a la carte fees which many should be included in the base fee. As an example, there is a fee to have a two-day window for direct deposit, the base rate includes a four-day window which is one day after payroll ends, not nearly enough time to turn around payroll. --- ### Happy with their services. - Overall rating: 4/5 - Reviewer: Mark Phelps I. - Industry: Design - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Switching from another payroll was seamless and processing payroll is easy and affordable. I would reccomend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It's easy to sign up and you don't get billed until you run your first payroll. They will walk you through it and all you really need is your previous layroll reports to find all the info. #### Cons Their customer service after signing up could be improived. You shouldn't have to pay additional for "better" customer service. --- ### An Affordable, User-Friendly Payroll and Benefits Solution for Small Businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Design - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gusto has been a fantastic find for our small business. It provides everything we need in one place, including payroll, benefits, and retirement options, at a price that makes sense for smaller teams. The platform is easy to use, integrates well with other services, and allows us to stay competitive without taking on the high costs typically associated with larger providers. Their documentation is thorough, and their support team is consistently responsive and eager to help. Overall, Gusto has streamlined our operations and made managing payroll and benefits far less stressful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Gusto offers affordable pricing for payroll, healthcare benefits, and 401(k) options, making it a strong value for small businesses. The all-in-one platform helps reduce administrative overhead and integrates smoothly with a wide range of third-party providers. Its intuitive, easy-to-navigate interface makes payroll and benefits management straightforward, even for small teams without dedicated HR staff. In addition, Gusto provides extensive help documentation and a responsive, knowledgeable support team that is genuinely eager to help. #### Cons While Gusto meets the needs of most small businesses, some advanced features may be more limited compared to larger enterprise-level providers. Availability of certain benefits and integrations can also vary depending on location. --- ### Great to deal with - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Insurance - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gusto is a great company to work with. Easy to find what you need and get help if needed at any point. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gusto is easy to use and has a lot of helpful information. If I have issues technical support is easily reached. #### Cons Nothing to note. Everything is easy and nothing is hard to locate or navigate. Help is available if needed. --- ### Gusto has all the features and then some!! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Gusto is by far the most feature-packed HR software I have ever used as an employee. It seamlessly integrates everything into very easy-to-use and follow processes. When I was hired, I received a welcome letter from my employer within minutes and was able to fill out all my new hire paperwork. It guided me through the entire onboarding process, including signing my offer letter, completing a background check, filling out tax forms, setting up direct deposit, and selecting my benefits. Having used other HR software in the past, I found Gusto to be easier and more efficient. Its definitely worth it in my opinion!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Gusto offers several features that I haven't seen in other similar software programs I've used in the past. There are ample benefits options that I found really appealing, such as commuter benefits, medical, dental, vision, flexible spending, wellness, insurance, and retirement. I also had the ability to save portions of each paycheck to contribute to better financial wellness and could add some to a college fund, which the company would match, as well as to charitable giving. It's easy to set up on your phone and has a very simple user interface. It's definitely not too overwhelming. The app allows you to easily view your time off and paychecks, and it notifies you whenever you get paid as well. #### Cons The one thing I would change is the mobile app. I feel it was too simple with too few options. I would have liked more functionality. --- ### Not the best - Overall rating: 3/5 - Reviewer: Amanda N. - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gusto seemed like the perfect software when we went through the demo, but the features just don't align with what we saw. Customer service is also very hit-or-miss. I once spent an hour on the phone arguing with one representative about a fee they claimed was non-refundable, but when I sent an email to customer service, the representative I spoke with via email easily refunded the fee. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The employee platform looks nice and is generally easy for them to use. #### Cons There are many features that don't work as promoted. For example, the time management software is only for hourly employees. There is a project tracking feature, but it doesn't align with pay periods. The time off feature isn't very customizable. We provide the full leave balance to employees on Jan 1st, but the software only allows employees to accrue leave. --- ### Gusto makes payroll so easy! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Education Management - Company size: 2-10 employees - Product usage: less than 1 year · weekly - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gusto has been a wonderful addition to our school's Procare account, and has enabled me to spend my time talking to people instead of crunching numbers! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is super easy to add new employees, to make any changes needed to an existing employee, and to run payroll on our schedule! The integration with Procare makes it a seamless process. #### Cons I can't really think of anything that is missing... they seem to cover all of the bases from taxes to onboarding help! --- ### Excellent to keep hours in order - Overall rating: 4/5 - Reviewer: Angel M. - Company size: 11-50 employees - Product usage: less than 1 year · weekly - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As an employee it was a smooth and easy transition from gusto from paychex. No noticable issue as of yet #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros That you can see what your vacation hours and sick leave hours are and not have to ask your employer for that information every pay period. #### Cons Being an employee and only having to use it for a short period of time i have not ran into any issues. --- ### Gusto Works as promised - Overall rating: 5/5 - Reviewer: Mindy F. - Industry: Philanthropy - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far everything works as expected with Gusto. I'm happy with the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They file the quarterly and annual tax reports I used to have to file myself. #### Cons The import to Quickbooks works well for me but I'd like it to be more flexible. I'd like to split payroll amount several accounts and I don't know how to do that. --- ### Gusto for a high growth organization - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Research - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The UI is so simple and easy to follow. The self-onboarding features for the employees, Gusto taking care of the state tax filings and other compliances in really great. Their customer support is good and reliable, and help us get timely solutions #### Cons Their international contractors features is relatively new, and needs more work --- ### Gusto - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 11-50 employees - Product usage: less than 1 year · daily - Reviewed: August 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been a good experience with Gusto. I like this app better than the one we used previous. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use for clocking in and out, and checking my employees times. #### Cons Unable to see the total hours for the individual week when we get to the second week of the pay period. It only gives the total for both weeks. Would be nice to add up the hours with the weeks individually. --- ### QuickBooks Time - A Time Tracking and Management Solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Media Production - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, QuickBooks Time is an excellent tool for managing and tracking employee's working hours. It is user-friendly, efficient and customizable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros QuickBooks Time is a great tool for tracking and managing employees' working hours. It is user-friendly and allows for efficient reporting and tracking of hours worked. Additionally, the user can customize the software to fit their business needs, making it a great asset to organizations of any size. #### Cons One of the drawbacks of QuickBooks Time is that it doesn't offer an employee self-service portal, which can be inconvenient for employees who may need to make changes to their timesheets or view their hours worked. --- ### Great payroll software! - Overall rating: 5/5 - Reviewer: Paris J. - Industry: Entertainment - Company size: 11-50 employees - Product usage: 1-3 years · daily - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We save so much time by using Gusto for payroll! Super easy to use. They take feedback and implement it quickly. Would recommend to everyone! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gusto made payroll for my company as easy as a few clicks. It integrates with many scheduling softwares and syncs with one click. Next day direct deposits, handles all the taxes, and reports can be customized however you like them! #### Cons During tax time, the customer service response time is longer. Email answers take much longer, but their chat feature is generally helpful when they know the answer. --- ### Go for the Gusto - Overall rating: 5/5 - Reviewer: bridgette k. - Industry: Retail - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: July 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Gusto was problem solver as it relates to payroll and tax reporting. Before using Gusto, i was unclear on how my small business would solve payroll concerns. There was a bit of a learning curve, but I have the hang of it. #### Cons The cost is a bit pricey for my small business, but the benefits are worth it. --- ### An absolute must - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It is incredibly straightforward and easy to use making it very user friendly. #### Cons Our team had never said anything negative regarding Gusto. --- ### Helps me run my business with convenience - Overall rating: 5/5 - Reviewer: Erica W. - Industry: Construction - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it’s been good. I’ve preferred the easy of the system and the cost is much better than other services I’ve used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Gusto is very easy to use and the cost is reasonable compared to other services. Payroll is always on time. I’ve really been impressed with their add on services (the HR service helped me write my employee handbook, there is an add subscription for labor law posters to keep us in compliance, and I’m looking into 401k). #### Cons It’s a little less one-on-one that services I’ve used before. Which I generally don’t need. But I had a complicated problem (that was partly my fault) and it was very difficult to find someone who understood what was going on. --- ### Gusto in a nutshell - Overall rating: 4/5 - Reviewer: Comfort A. - Industry: Legal Services - Company size: 2-10 employees - Product usage: 1-3 years · weekly - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Gusto offers excellent value for small to mid-sized businesses with transparent pricing and well-integrated payroll, time tracking, and performance tools. It’s user-friendly, easy to maintain, and backed by responsive customer support, though asset and work order management rely on external integrations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how Gusto simplifies payroll and compliance, it automatically calculates taxes, files reports, and ensures everything stays up to date with the latest regulations. The employee self-service portal is also a huge plus, allowing staff to access paystubs, W-2s, and benefits easily. #### Cons It would be great if Gusto offered more robust reporting options for performance and proper tracking for attendance. --- ### Good for Small Businesses - Overall rating: 4/5 - Reviewer: Johnny H. - Industry: Consumer Services - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Value for Money Features Process Implementation We recently moved away from Gusto to Rippling due to our company growth, but enjoyed gusto for the basic services it provided to us at a smaller size. #### Cons Customer Support was challenging. We had to wait for issues that caused us cost and led to losses in Payroll. --- ### Gusto-not so great - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: less than 1 year · monthly - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered It was just okay. I did not appreciate their lack of ability to help me when I needed it most. Decided to go with a different company #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Could reach a live person relatively quickly which is very unusual these days. Sometimes there were delays... #### Cons Could not get them to resolve my issue in a timely manner..I really needed them to help me due to a deadline of running payroll and instead they suspended my account!!!! ---