# IMsupporting Software Reviews, Demo & Pricing - 2026 > Review of IMsupporting Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/457101-IMsupporting --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / IMsupporting Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # IMsupporting 2026: Benefits, Features & Pricing Wondering if IMsupporting is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview IMsupporting 3.0 [(1)](https://www.softwareadvice.com/product/457101-IMsupporting/#reviews) Pricing Starting at £49.99 per month ### About IMsupporting IMsupporting is a cloud-based live chat platform that helps organisations engage website visitors, support customers in real time, and capture more enquiries. Designed for businesses, support teams, and public sector organisations, the platform combines human live chat with AI-assisted workflows to help teams respond faster and deliver a better online experience. The software is built for organisations that want more than a basic chat widget. IMsupporting helps teams manage inbound conversations efficiently, route chats to the right department, collect useful pre-chat information, handle out-of-hours enquiries, and maintain a consistent service across websites and digital channels. This can help improve response times, increase conversion opportunities, reduce missed contacts, and make it easier for teams to manage demand. Key features include website live chat, hybrid AI and human chat handling, custom chat flows, pre-chat forms, department routing, operator management, offline messaging, reporting and analytics, branding options, and workflow flexibility for different service environments. Teams can use the platform to support customer service, sales, helpdesk enquiries, and di... gital contact strategies. What sets IMsupporting apart is its hybrid approach. Organisations can use AI to guide, triage, or support conversations while still keeping human agents involved where empathy, judgement, or specialist knowledge is needed. This makes it suitable for organisations that want to improve efficiency without losing the human touch. IMsupporting also offers onboarding and ongoing support to help teams get set up quickly and make the most of the platform. Whether the goal is better customer support, stronger lead capture, or a more modern digital contact experience, IMsupporting provides a flexible live chat solution that helps organisations communicate more effectively online. Wondering if IMsupporting is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## IMsupporting User Interface ## Popular IMsupporting Alternatives Main Product IMsupporting 3.0 [(1)](https://www.softwareadvice.com/product/457101-IMsupporting/#reviews) Ratings Breakdown - 3.0Ease of use - 3.0Value for money - 5.0Customer support - 3.0Functionality Pricing Starting at £49.99 per month Get Price Alternative Product [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.7 [(16383)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.74Value for money - 4.30Customer support - 4.56Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24125)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price ## IMsupporting Pricing and Plans Starting price: £49.99 per month Free Trial Free Version Solo £49.99 flat rate, per month Plan includes: - 1 Concurrent AI Agent - 1 Human Operator Account - AI Assisted Responses - AI Chat Summaries - AI Smart Suggestions - AI Deep Learning - AI Reporting - Fully UK Hosted - Upload Documents To Train AI - RAG Business £1,499.00 flat rate, per month Plan includes: - 5 Concurrent AI Agents - 20 Human Operator Accounts - AI Assisted Responses - AI Chat Summaries - AI Smart Suggestions - AI Deep Learning - AI Reporting - BYOK - Fully UK Hosted - White Label Read More Bespoke £14,999.00 flat rate, per month Plan includes: - Unlimited AI Agents - Unlimited Users - BYOK - AI Assisted Responses - AI Chat Summaries - AI Smart Suggestions - AI Deep Learning - AI Reporting - Fully UK Hosted - White Label Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## IMsupporting Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of IMsupporting Activity Dashboard AI Copilot AI/Machine Learning Alerts/Notifications API Automated Responses Automated Routing Call Center Management Chatbot Client Portal Communication Management Configurable Workflow Contact Management CRM Customer Communication Customer Experience Management Customer History Customer Support Customer Surveys Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Document Storage Email Management Feedback Management For Sales/Marketing Generative AI Geotargeting Intent Recognition Interaction Tracking Knowledge Base Management Language Detection Lead Capture Lead Qualification Live Chat Natural Language Processing Offline Form Pre-Configured Bot Proactive Chat Query Suggestions Queue Management Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Reporting/Analytics Reporting & Statistics Role-Based Permissions Screen Sharing Search/Filter Self Service Portal Sentiment Analysis Service Level Agreement (SLA) Management SSL Security Surveys & Feedback Tagging Website Integration Widgets ## IMsupporting Integrations Drupal Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review Joomla Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Weebly Integration rated undefined from -1 review PayPal Checkout Integration rated undefined from -1 review See all 7 integrations ## IMsupporting User Reviews Overall Rating 3.0 Ratings Breakdown 5 0% 4 0% 3 100% 2 0% 1 0% Secondary Ratings Ease of Use 3.0 Value for money 3.0 Customer support 5.0 Functionality 3.0 Have you used IMsupporting and would like to share your experience with others? Bruce H. Verified reviewer Used other for unspecified Review source Reviewed November 2017 Learning through use 3 Ratings Breakdown 3 Ease of use 3 Value for money 5 Customer support 3 Functionality Pros: Excellent customer support & provided clear information that was reasonably easy to apply and initially set up Cons: There were elements of the product CHATBOT that were not easy to use and the quality of functionality can be improved Read More Showing 1 - 1 of 1 Reviews ## Other Top Recommended Live Chat Software [Velaro](https://www.softwareadvice.com/crm/velaro-profile/) **3.9** (9) Recently recommended **1** times [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24125) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16383) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4465) Recently recommended **0** times Stuck Between Options? 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