# Oracle B2C Service Software Reviews, Demo & Pricing - 2026 > Review of Oracle B2C Service Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/459956-Oracle-Right-Now --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Oracle B2C Service Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Oracle B2C Service 2026: Benefits, Features & Pricing Wondering if Oracle B2C Service is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Oracle B2C Service 4.5 [(32)](https://www.softwareadvice.com/product/459956-Oracle-Right-Now/#reviews) Pricing Pricing available upon request ### About Oracle B2C Service Oracle B2C Service is a customer service platform that helps businesses deliver personalized service experiences across multiple channels. It integrates a suite of applications, data and capabilities to enable self-service, agent-assisted service and field service workflows tailored to the unique needs of each industry and use case. One key feature of Oracle B2C Service is its AI-enabled knowledge and decision automation capabilities. The platform optimizes service efficiency and accelerates service response, allowing businesses to provide faster and more accurate resolutions to customer inquiries. It also has routing capabilities that automatically transfer escalated requests from self-service channels to live agents, preserving the context and conversation history. Wondering if Oracle B2C Service is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Oracle B2C Service User Interface ## Popular Oracle B2C Service Alternatives Main Product Oracle B2C Service 4.5 [(32)](https://www.softwareadvice.com/product/459956-Oracle-Right-Now/#reviews) Ratings Breakdown - 4.19Ease of use - 4.38Value for money - 4.40Customer support - 4.35Functionality Pricing Available upon request Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(387)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.51Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price ## Oracle B2C Service Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Oracle B2C Service Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Oracle B2C Service Call Center Management Call List Management Call Routing Call Scripting Call Tracking Call Transfer Chat/Messaging Computer Telephony Integration Customer Database Customer History Data Import/Export Email Management Interaction Tracking Knowledge Base Management Live Chat Real-Time Chat Social Media Integration ## Oracle B2C Service User Reviews Overall Rating 4.5 Ratings Breakdown 5 56% 4 38% 3 3% 2 3% 1 0% Secondary Ratings Ease of Use 4.2 Value for money 4.4 Customer support 4.4 Functionality 4.4 Have you used Oracle B2C Service and would like to share your experience with others? Yashasvi A. Verified reviewer Food & Beverages Self-Employed Used weekly for less than 12 months Review source Reviewed March 2019 Simply amazing; All what you need!!!! 4 Overall, this software I beleive needs improvement. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: It is very easy to use and flxible. The training documents are available so any new user can get used to it by using the softwre for sometime. The chat feature really helps to increase team work. It can be costomized to meet all business needs. Cons: Interface needs inporvement as it seems a bit outdated for me. Oracle needs to think of improving its features. Read More GB Gabrielle B. Verified reviewer Internet 5001-10000 employees Used daily for less than 12 months Review source Reviewed December 2019 Simple Program 5 I really like how easy this program is to use. It makes my job a lot faster and more efficient. Ratings Breakdown 5 Ease of use 3 Functionality Pros: I use this as part of my role as a CSR. When first starting out, you will appreciate how simple this product is to use. Everything is self explanatory and almost impossible to break. I use it daily to create notes and incidents for my job. It has a great spelling function and lots of tools to ensure ease of use. Cons: There are some glitches in the program that won’t allow me to login without following a certain sequence, if I don’t log in this order I have to reboot my system. I’m not sure if this is a company issue or software issue but it worth mentioning. Also, I feel that the programs run slower if mass people are logged on. It’s. It as easily integrated as some other programs. Read More Jennifer D. Verified reviewer Professional Training & Coaching Self-Employed Used other for less than 2 years Review source Reviewed July 2019 Complex and glitchy 2 Overall would not recommend. Ratings Breakdown 2 Ease of use 2 Functionality Pros: Did the job and has many functions and capabilities. Cons: Not user friendly or intuitive by design; uses a lot of system resources; many glitches. Read More CB Chandra B. Verified reviewer Computer Software 5001-10000 employees Used daily for more than 2 years Review source Reviewed April 2019 Oracle Right Now 4 I use it daily. Right Now is a great product. I highly recommend it! Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: This cloud product is great for our customer support. We have used the live chat feature for several years. It is very easy to learn and use. When our customers have a question, ti is a great way for them to communicate with us through chat - right now. We get hundreds of chats a day. Cons: I myself have not had any issues with this software and we use it 6 days a week. Read More AH Alicia H. Verified reviewer Information Technology and Services 201-500 employees Used daily for more than 2 years Review source Reviewed October 2020 Easy to Use Software But It Often Throws Errors and Forces Closed 4 It is easy to filter results, but it freezes up and has to be force closed way too often. Ratings Breakdown 4 Ease of use 4 Functionality Pros: It is easy to use and easy to open new windows and view different information. Typically the load time is pretty quick. Cons: It freezes up often and then I lose all my progress. There is a lack of easily customizable features, like adding a secondary contact for a ticket. Read More JP Josh P. Consumer Electronics 201-500 employees Used daily for more than 2 years Review source Reviewed October 2016 Excellent platform! Wish Oracle didn't take over... 5 RightNow was a fantastic service cloud solution for customer support. The CRM system provided much flexibility for setting up custom business processes, workflows, and creating a fully custom backend and frontend display. Unfortunately, when Oracle took over and bought the platform in 2011, service started to decline and many formal processes that were not previously implemented were put into place. This created unnecessary roadblocks in advancing development of the product. As a product itself, however, RN is fantastic, and I hope the advantages of the product continue to outshine the negatives mentioned! Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 5 Functionality Pros: Ease of use, customization ability, built-in reporting, workflows. Cons: Working with Oracle (processes). Read More DC Dayane C. Verified reviewer Oil & Energy 5001-10000 employees Used weekly for more than 2 years Review source Reviewed February 2022 Oracle B2C is a very powerful system for all accounting department 5 Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: This software has wonderful reports that help the company to analyze the numbers and improve your results. It is a powerful tool to a global corporate and integrate accounting systems. Tax systems from other countries are also integrated to Oracle according each tax countries' rules. Cons: Due to a huge opportunities to have a report from the system it could become a little bit complex using the first time. Read More EL Erez L. Verified reviewer Financial Services 201-500 employees Used daily for more than 2 years Review source Reviewed October 2020 Oracle RightNow makes chat support easy and simple 5 Ratings Breakdown 5 Ease of use 5 Functionality Pros: Standout features: creating hotkeys and easy to find related incidents. Cons: Nothing to report, for a desktop based system in a predominantly web clients field it does its job exceptionally fast and convenient. Read More Daniel P. Verified reviewer 501-1000 employees Used monthly for less than 12 months Review source Reviewed April 2018 Oracle Right Now. Highly effective tool. 4 Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Oracle RightNow, has an integrated channel for customer services. Its effective combination offers customers web experiences and content portal, so that contact and knowledge of the customer is much faster and complete. Effective product of Oracle. Cons: The control panel is not very intuitive and allows very few modifications and adaptations. The user support is the same as other Oracle products. It leaves a lot to talk about. Read More VR Verified Reviewer 51-200 employees Used other for less than 6 months Review source Reviewed March 2018 Grear platform for customer service 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: It's possible to use it with different channels, it's highly intuitive, it has several reports, you are always communicated with customer Cons: You have to make several administrative tasks in a desktop agent which it's quite bothersome, the interface could be updated to be more modern Read More Showing 1 - 10 of 32 Reviews Load More Reviews ## Oracle B2C Service Popular Comparisons [Ringover vs Oracle B2C Service](https://www.softwareadvice.com/compare/120988-ringover/vs/459956-Oracle-Right-Now/)[Convoso vs Oracle B2C Service](https://www.softwareadvice.com/compare/2799-safesoft-contact/vs/459956-Oracle-Right-Now/)[DialedIn CCaaS vs Oracle B2C Service](https://www.softwareadvice.com/compare/20027-chasedata/vs/459956-Oracle-Right-Now/)[LiveAgent vs Oracle B2C Service](https://www.softwareadvice.com/compare/109980-liveagent/vs/459956-Oracle-Right-Now/)[Readymode vs Oracle B2C Service](https://www.softwareadvice.com/compare/171343-Readymode/vs/459956-Oracle-Right-Now/)[Nextiva vs Oracle B2C Service](https://www.softwareadvice.com/compare/2683-Nextiva/vs/459956-Oracle-Right-Now/) ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (732) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? 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