--- title: "PaperPort Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of PaperPort. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if PaperPort is a good fit for you!" source_url: "https://www.softwareadvice.com/product/460171-PaperPort-Pro/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Document Management Software](https://www.softwareadvice.com/category/722-document-management/) / [PaperPort](https://www.softwareadvice.com/product/460171-PaperPort-Pro/) / PaperPort Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/460171-PaperPort-Pro/) Reviews [Alternatives](https://www.softwareadvice.com/product/460171-PaperPort-Pro/alternatives/) # PaperPort User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 45 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 3.8/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 27 reviews (60%) - 4 stars: 15 reviews (33%) - 3 stars: 3 reviews (7%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - There are other products that provide similar functions but I stick with Paperport because the way is works is just darn intuitive in my opinion. ### Most mentioned cons - Sometimes it's difficult to edit a document and sometimes it doesn't save/print right. ## PaperPort customer reviews Showing reviews 1-25 of 45 (page 1). ### all paperwork right at my fingertips... without the paper - Overall rating: 5/5 - Reviewer: Joel S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I use it for scanning everything that is relevant. Bills, letters, legal and fincancial I put things in folders that make sense. They are easy to move from one folder to the next You can print right to a program into This program and chosen file. When I need something, like a tax time... everything is already organized. #### Cons Not much bad to say. After the set up, everything runs well. --- ### EASY TO START USING FROM OTHER PLATFORMS - Overall rating: 5/5 - Reviewer: Jodi F. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent! I was able to easily transition from another PDF platforms like Adobe to Kofax PaperPort. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros EASE OF USE, I was able to easily transition from another PDF platforms like Adobe to Kofax PaperPort #### Cons Typewriter feature doesn't allow you to make 2 entries on the same line so you have to click off and back. Not a big deal though. #### Reasons for switching to PaperPort easy to use and transition, similar but better compatibility with my purpose --- ### Paperport does not live up to expectations - Overall rating: 3/5 - Reviewer: Bill F. - Verified reviewer: Yes - Industry: Construction - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a tax accountant, I manage alot of documents and I wanted a software program to help me scan, file, and save documents. It worked for a couple of months, but now it gets hung up most every time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros PaperPort is designed to help you manage files, primarily documents. I like the image preview, the PDF file viewer, and the ability to customize your list of directories. #### Cons I installed the program twice. The first time, PaperPort would not confirm the serial number, so I had to click a button each time the program started. I contacted technical support a few times, and realized that it was just an annoyance. I was also having a problem with non-responsiveness. PaperPort would get hung up after clicking on a third sub-directory. I reinstalled, and that resolved the serial number problem, but the program getting hung up is even worse. It gets stuck previewing the original directory and will not update. It's practically useless now. --- ### SCAN AND STORE - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Scanning documents to paperport allows managers to eliminate paper documents which cause unnecessary clutter. Easy software to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of use. Scan your document and store in paperport. Numerous features including the ability to stack documents, email documents, edit, etc... #### Cons I love this software . It allows for ease of record retention . --- ### One of those tools to keep around - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Works seamlessly on any PC, great app integrations, PDF management is a breeze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros printing, signing, & scanning continues to be the bane of business efficiency. PaperPort makes that almost painless. One of those rare tools that always gets installed on my laptop -- favorite feature is probably the ease with which we can stack and unstack PDFs, delete pages, etc. #### Cons better OCR is probably the only real issue, or perhaps command-line / API bulk mode for same the ability to alternatively make command-line call to extract and stack pages would also be great. #### Reasons for choosing PaperPort none of the other scanner tools had the ease of PDF page management. --- ### Best Way to Handle Paperwork - Overall rating: 4/5 - Reviewer: Gregory K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I eliminated the need for a fax machine and a copier many years ago. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros The ability to change any kind of document into another, the ease of organization, the ability to write on top of pdf's. #### Cons No newer version for over 5 years. The Windows 10 version doesn't size out correctly. --- ### Best scanning software I've ever used - Overall rating: 5/5 - Reviewer: Michael D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros PaperPort Pro is a must-have. I use it each and every day. It has saved me countless hours scanning and uploading documents. #### Cons A super small "con" for such an awesome program, but we had a little trouble installing the program on some of our older laptops. --- ### A good tool for managing paper documents. - Overall rating: 5/5 - Reviewer: Travis P. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This program allows you to scan documents to your computer, separate or combine them, then export to your desktop. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about Paperport is that when you scan documents to your computer, it allows you to stack them together, or separate them into separate files if you so choose. #### Cons What I like least about this software is minimal in comparison to its benefits. However, sometimes there are a few annoyances. For instance when I am scanning a multi-page file there is a status bar that shows something like "Scanning Page 3 of 18" and as each new page scans the status bar updates and takes you to the paperport program. I'd like to hit "scan" and then do something else until the scan is finalized instead of having to watch it until finished. --- ### Using to Take Office Paperless - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros - Like the ability to drag and drop PDF from email into the program -Ability to stack and un-stack PDF files is amazing -Large work space free of clutter within the program #### Cons -Hard to get a Xerox scanner pointed to the right folder for scanning within the app -Document rendering is slow for larger files even in black and white --- ### Getting a little old in the tooth but still useful for scanned document management and organiztion - Overall rating: 4/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using Paperport for over a decade to manage mainly scanned documents. It helps me organize and maintain a library of them. The ability to convert from it's internal format to searchable text is very useful and enhances the value of the Paperport for me. There are other products that provide similar functions but I stick with Paperport because the way is works is just darn intuitive in my opinion. Sometimes newer isn't always better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Very intuitive to use, visually appealing interface, integrates well with other products #### Cons Licensing makes it hard to move to other platforms. Support is poor in my experience. --- ### ottimo prodotto per la conservazione e la preparazione dei fascicoli - Overall rating: 5/5 - Reviewer: Giuseppe B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Una funzionalità molto utile è la possibilità di unire, dividere, impaginare i documenti in PDF co semplici drag and drop #### Cons il software è ben fatto, forse manca la possibilità di potere gestire la firma digitale. --- ### Makes my day run more smoothly and efficiently - Overall rating: 5/5 - Reviewer: Matt G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Helps me to be better organized! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very easy to use, helps to keep our business organized, easy to use interface, ability to split desktop. #### Cons I wish that it had a longer history for undo options and an easy way to look back at your hiostory (what you scanned, when, where it was moved, etc.) --- ### Its great! - Overall rating: 5/5 - Reviewer: Rob J. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing I love most about this software is the flexibility and the features it has! Why pay so much for "the competitor" when you get so much here. #### Cons I've had a few times where the software would lock up but that happens occasionally with any software. --- ### Paperless - Overall rating: 4/5 - Reviewer: Gretchen F. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered So much time is saved, and the cost of paper that we are no longer having to use. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Love the ease of use and the many features #### Cons No to much, we are in the process of learning all of its features. --- ### Positive. - Overall rating: 4/5 - Reviewer: Freddie B. - Product usage: Used weekly for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Easy to organize PDFs and Jpegs. Easy to switch between PDF and jpeg. Easy to make quick edits to a jpeg. Scanning software and OCR is built in. With the OCR easy to lift a paragraph from a jpeg, or a PDF by converting to a jpeg. Not expensive. #### Cons I don't like the PDF viewer. Adobe is much better. I mainly use it on a windows 7 computer and it freezes more than I would like. --- ### Great for Document Management and Archival - Overall rating: 4/5 - Reviewer: Jesse R. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PaperPort has helped our agency save storage space by allowing us to compress documents for not only archiving, but for web viewing, sending via email, and fax data transfer sizes low. It has made the task of stacking and unstacking very easy to do, and making a quick job of creating simple fillable forms and even quicker of forms that need filllable fields. One of the longest enduring programs in use within our agency. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Ease of use, and simple UI. Ability to stack/unstack thumbnails of the same type of files (usually PDFs). Ability to enhance document image quality, and PDF Viewer Plus' exceptional ability to make almost any PDF form fillable. #### Cons Biggest one is the scan manager no longer functions from within the program with newer scanners unless you know how to configure TWAIN settings for your specific scanner and even then it might not work natively in the app, so you have to rely on your scanner's software to scan to the folder(s) your PaperPort has access to. UI could use a makeover. Occasionally hangs while working on network shared files/folders. Some minor improvements to form filling capabilities. --- ### Best software, used for years - Overall rating: 5/5 - Reviewer: Diane D. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I have used Paperport for over 20 years as my main document management software for my law practice. It is the most intuitive with the greatest features available. #### Cons They could add modules for more integration to Outlook and such. #### Reasons for choosing PaperPort Not applicable. --- ### A good Scanning tool - Overall rating: 5/5 - Reviewer: Patrick C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used PaperPort for long time and have found that it is a good way to manage your scans. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that PaperPort scans your documents and allows you to give is a name before finishing off the process. The filing function is useful if you want to move your documents around. #### Cons PaperPort can be difficult to setup particularly on newer operating systems. It does not recognise scanners right a way and can take some fiddling to get to work. --- ### Longtime PaperPort User - Overall rating: 5/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've used PaperPort for over 20 years, with very few problems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Easy to set up and to use. Price is very competitive with other products. #### Cons It will occasionally crash. Loading a large document can be slow. --- ### Great Little Archive System - Overall rating: 4/5 - Reviewer: George D. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it. It's an effective, inexpensive solution for anyone trying to reduce the amount of paper in their lives. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the ability to rid my life of reams and reams of paper and file cabinets. PaperPort is indispensable to my accounting practice.. #### Cons It has not been updated for a number of years and I suspect they could add a lot of additional functionality to the software. #### Reasons for choosing PaperPort Inexpensive, but does exactly what I need it to do. --- ### great product - Overall rating: 5/5 - Reviewer: Dawn S. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. keeping me on track for reminders of what i need to do! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i used this for my daily reminders of things i need to do, i keeps me on track, i have a 1-31 file and daily keeps me knowing what i need to do #### Cons i wish there was an option for an automatic back up, i use this so much and have lots of documents that if my computer failed i would loose a lot of date, so i back up on an external often --- ### Paperport Use - Overall rating: 5/5 - Reviewer: Dave P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am able to utilize the function/otions of this program to produce high quality documents. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The versatility and user friendly processes. #### Cons I have no negative comments on this product. --- ### Using Version 11 & it's still functional in 2022 - Overall rating: 4/5 - Reviewer: Jeffrey Z. - Verified reviewer: Yes - Industry: Farming - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use it every day to organize documents, to convert color to black and white, and to reduce file size. It has done the job for me for years, even though it is very outdated (I use version 11) #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Functionality: 3/5 #### Pros I like the convert color, stack/unstack (combine) feature. Also, the folder tree/layout is rather nice. #### Cons I shouldn't complain too much since I'm using version 11 (current is 14) my biggest complaint is that it's really slow. The newer versions may have improved. Also the fact that it doesn't have any undo/redo option --- ### Paperport Pro is just the scan and organize software you need - Overall rating: 5/5 - Reviewer: Hilal A. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered I have been scanning documents since 2004 and discarding hard copies wherever possible. It was my goal to become paperless. The success has been progressive because of legal and people issues. Paperport is priceless. I allows you to scan and organize documents on the fly. It also enables you to convert documents with ease. I was lucky. This software came with my MFC. I upgraded very soon because the product was fully accepted by me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Ease and quality of the scanned documents and the ability to select your quality #### Cons Nothing at all. The product delivers and well --- ### Easy to use and very useful especially if you don't have Adobe. - Overall rating: 4/5 - Reviewer: Nicole G. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Able to assemble and take apart documents. Scanning large documents. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Very useful if you do a lot of document scanning and assembly. If your scan gets stuck you can make options to pick up where it left off. Easy to delete pages you don't need or separate pages out if needed. #### Cons Can be hard to set up sometime have issues getting it connected or installed correctly. Sometimes hard to set up the folders needed. Not super intuitive in the setup process. ## More reviews [Next reviews](https://www.softwareadvice.com/product/460171-PaperPort-Pro/reviews/?page=2) --- PaperPort Reviews, Pros and Cons - 2026 Software Advice