--- title: "Amelia Software Reviews, Demo & Pricing - 2026" description: "Review of Amelia Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/461278-IPsof-Amelia/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Amelia Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Amelia Review Custom quote Free trial 1 plan Wondering if Amelia is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Amelia 5.0 [(2)](https://www.softwareadvice.com/product/461278-IPsof-Amelia/#reviews) Pricing Pricing available upon request ### About Amelia Amelia is a conversational AI platform designed to automate customer and employee interactions through intelligent AI agents. These agents are capable of understanding, reasoning, and completing complex tasks. The platform is used across industries such as healthcare, financial services, insurance, retail, telecommunications, travel and hospitality, and utilities. It is deployed to improve contact center operations, optimize IT and HR service desks, and deliver personalized customer interactions at scale. The platform includes the Agentic+ framework, which allows AI agents to operate independently within enterprise guidelines and escalate to human agents when required. It features Polaris automatic speech recognition technology for accurate voice understanding across various accents and environments. The platform supports communication through voice and text, enabling seamless transitions between modes within a single conversation. It also offers real-time task completion, such as password resets and transaction processing, along with management tools including an AI Agents workspace, Answers knowledge hub, Contact Center command hub, Agent Console, Learning feedback system, and A... nalytics dashboard. Amelia adheres to enterprise-grade security standards and holds certifications such as ISO/IEC 27001, SOC 2 Type II, PCI-DSS, and HIPAA Safeguard Rule. It combines deterministic workflows with generative AI capabilities to enable natural conversations while minimizing errors through built-in safeguards and confidence checks. AI agents can be customized to align with organizational branding, including tone, voice, appearance, and response parameters. The platform supports streamlined system connectivity through Model Context Protocol and a library of connectors. Do you work for Amelia? [Manage this product listing](https://www.g2.com/products/amelia/claim_requests/new?auto=true) Wondering if Amelia is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Amelia User Interface ## Popular Amelia Alternatives Main Product Amelia 5.0 [(2)](https://www.softwareadvice.com/product/461278-IPsof-Amelia/#reviews) Ratings Breakdown - 5.0Ease of use - 4.0Value for money - 4.0Customer support - 4.50Functionality Pricing Available upon request Get Price Alternative Product [Capacity](https://www.softwareadvice.com/artificial-intelligence/capacity-profile/) 4.5 [(14)](https://www.softwareadvice.com/artificial-intelligence/capacity-profile/reviews/) Ratings Breakdown - 4.29Ease of use - 4.22Value for money - 4.58Customer support - 4.07Functionality Pricing Starting at $25000.00 per year Get Price Alternative Product [Automation Anywhere Aisera Solutions](https://www.softwareadvice.com/ticketing/ai-service-desk-profile/) 4.5 [(2)](https://www.softwareadvice.com/ticketing/ai-service-desk-profile/#reviews) Ratings Breakdown - 4.0Ease of use - 4.0Value for money - 4.0Customer support - 4.50Functionality Pricing Starting at $1.00 per year Get Price Alternative Product [Generative Studio X by OneReach.ai](https://www.softwareadvice.com/live-chat/onereach-profile/) 4.0 [(2)](https://www.softwareadvice.com/live-chat/onereach-profile/#reviews) Ratings Breakdown - 5.0Ease of use - 5.0Value for money - 5.0Customer support - 4.50Functionality Pricing Available upon request Get Price Alternative Product [Leena AI Autonomous Agent](https://www.softwareadvice.com/hr/leena-ai-profile/) 4.5 [(13)](https://www.softwareadvice.com/hr/leena-ai-profile/reviews/) Ratings Breakdown - 4.92Ease of use - 4.91Value for money - 4.85Customer support - 4.54Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Workativ](https://www.softwareadvice.com/live-chat/workativ-assistant-profile/) 4.5 [(4)](https://www.softwareadvice.com/live-chat/workativ-assistant-profile/#reviews) Ratings Breakdown - 4.75Ease of use - 4.67Value for money - 4.75Customer support - 4.75Functionality Pricing Starting at $99.00 per month Get Price ## Amelia Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Amelia Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Amelia Agent Governance AI Copilot AI/Machine Learning AI‑Powered Candidate Screening Automated Responses Autonomous Task Execution Autoresponders Call Center Management Call Logging Call Monitoring Call Recording Canned Responses Chatbot Collaboration Tools Compliance Management Contextual Guidance Conversational AI Customer Database Data Security Escalation Management For Sales/Marketing Generative AI HR Automation HR System Integration Intent Recognition Interaction Tracking Interview & Scheduling Agent Monitoring Multi-Channel Communication Multi-Language Natural Language Processing Policy Enforcement Predictive Analytics Proactive Intervention Proactive Tasking Real-Time Data Reporting/Analytics Sentiment Analysis Speech Recognition Third-Party Integration Usage Tracking/Analytics Voice Recognition Workflow Automation ## Amelia User Reviews ## Amelia customer ratings - Overall rating: 5/5 - Total reviews: 2 ### Rating distribution - 5 stars: 2 reviews (100%) - 4 stars: 0 reviews (0%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4.5/5 --- Have you used Amelia and would like to share your experience with others? ### Market Leader but Expensive - Overall rating: 5/5 - Reviewer: Suman P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. IT Service Desk, Sales Automation #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros IPsoft has invested quite a bit into the tooling around building Amelia conversation workflows. The BPN designer as well as the integration workflow designer are super easy to use. The range of ML algorithms is excellent and is in my view one of the few platforms where you can design a humanized Virtual Agent #### Cons The IVA-human handoff and Agent tools are not the best. Almost feels like an afterthought. We would integrate escalations to service desk Slack channels instead of using their Conversations/Queues Interface. Also, the ability to get conversational analytics requires custom coding, nothing built-in except for some rudimentary Journey Analytics. --- ### Well thought about booking plugin - Overall rating: 5/5 - Reviewer: Srijith K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to use and well thought about in terms of features it supports. Customer service is excellent #### Cons Could provide more customizing options. Would have been better if there was support for more payment gateways. --- Showing 1 - 2 of 2 Reviews ## Other Top Recommended Customer Support Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **9** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **7** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3474) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2215) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Amelia with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice