# Raiseaticket Software Reviews, Demo & Pricing - 2026 > Review of Raiseaticket Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/461867-Raiseaticket --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / Raiseaticket Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/461867-Raiseaticket/reviews/) # Raiseaticket 2026: Benefits, Features & Pricing Wondering if Raiseaticket is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Raiseaticket 4.7 [(46)](https://www.softwareadvice.com/product/461867-Raiseaticket/reviews/) Pricing Pricing available upon request ### About Raiseaticket Raiseaticket is a cloud-based helpdesk solution designed to help businesses across various industries organize and streamline communication between customers and the support team. Key features include knowledge base management, multiple SLAs, ticketing, customer management, client portal, and real-time notifications. Support teams using Raiseaticket can deliver successful customer support through different channels. The platform enables managers to assign tickets to agents or teams, attach files, add notes, and track time spent on tickets. Supervisors can also route requests on the basis of groups or skills to the appropriate channels, and escalate issues accordingly. Additionally, built-in reports allow team managers to analyze ticket and agent performance. Raiseaticket also helps users create different SLAs for different types of customers following unique business hours, ensuring tickets are resolved in a defined amount of time. The platform is available for free and support is extended via FAQs, documentation, knowledge base, phone, and online inquiry form. Wondering if Raiseaticket is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## Raiseaticket User Interface ## Popular Raiseaticket Alternatives Main Product Raiseaticket 4.7 [(46)](https://www.softwareadvice.com/product/461867-Raiseaticket/reviews/) Ratings Breakdown - 4.65Ease of use - 4.79Value for money - 4.41Customer support - 4.41Functionality Pricing Available upon request Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [BeyondTrust Remote Support](https://www.softwareadvice.com/help-desk/bomgar-profile/) 4.6 [(2010)](https://www.softwareadvice.com/help-desk/bomgar-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.37Value for money - 4.46Customer support - 4.51Functionality Pricing Starting at $1995.00 per month Get Price ## Raiseaticket Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Raiseaticket Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of Raiseaticket Knowledge Base Management Performance Metrics Ticket Management Workflow Automation ## Raiseaticket User Reviews Overall Rating 4.7 Ratings Breakdown 5 78% 4 17% 3 2% 2 0% 1 2% Secondary Ratings Ease of Use 4.7 Value for money 4.8 Customer support 4.4 Functionality 4.4 Anis A. Verified reviewer Design 2-10 employees Used weekly for less than 6 months Reviewed November 2021 Easy to use and super intuitive 5 Extremely happy with the solution, and the onboarding experience. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It was easy to get used to the UI, as well as to setup everything and show our client how to use it. It helps mainly with easily managing communication with customers. Cons: There is nothing in particular I don’t like. The reason is that we use two main features and they’re perfect. It’s also free to get started. Read More TX Ty X. Verified reviewer Entertainment 2-10 employees Used monthly for less than 2 years Reviewed December 2021 A straightforward solution that can scale with you 5 With support solutions like raise a ticket in mind, we're hoping to provide front and back end knowledge base with a live chat service, CRM and of course ticketing system. We've thoroughly enjoyed the shared ticketing space and integration support with raise a ticket, it's been our most sought after feature to be notified where ever. For remote teams this is especially important. The analysis sections for reports are simple and easy to understand. The UI is simple and clean and has a similar structure to HTML backend software, it's not glamorous, but it's functional. Similarly I would have liked some more branding controls in email responses and front end white labelling. We're a design company and we understand how important branding is, over " just get this cause everyone has it" Were missing a few features like live chat / web integration and canned responses but other than that the system functions and functions well. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Integration for us is great, we can set up our entire back end within an hour and apply it to our customer and team front ends easily. Cons: Some features are missing like graphics templating for email channels and front end knowledge base. I would love to also be able to integrate back end knowledge bases for teams as well, to help with internal onboarding. Website widgeting with CTAs and chat support is by far my most wanted feature with raise a ticket. White labelling Limited mobile support Reasons for choosing Raiseaticket Affordability / Scalability SaaS can often times take advantage of growing companies by taking first without actually supporting growth and integration. With Raise a ticket we have the ability to scale up or down depending on needs, that will save us from liquidation. Read More wr wasim r. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for free trial Reviewed November 2021 No Title 1 Poor Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Could not meet basic requirement to tag ticket to a customer Cons: Could not meet basic requirement to tag ticket to a customer Reasons for choosing Raiseaticket did not choose Raiseaticket. You Database and information is not accurate Read More PE Paul E. Verified reviewer Education Management 201-500 employees Used daily for less than 2 years Reviewed November 2021 Never thought it would be this good 5 Overall this product has streamlined our working practices and made the whole process easier from logging the job to signing it off, I cannot fault the product. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I like everything about this product, has saved us money and time implementing this in the school environment, staff can log jobs in real time and get a response from us as we get notified immediately so keeps the whole system ticking over nicely, interaction via email is great with this keeping the user updated at all times Cons: The SLA part as its not used by us and that's the only reason, I would think for a service provider it would be excellent Reasons for choosing Raiseaticket Price and ease of use and setup Read More MP Mauricio P. Verified reviewer Computer Software 11-50 employees Used daily for less than 2 years Reviewed November 2021 Raiseaticket is a powerful but easy-to-use ticket management solution 5 User support and customer success are critical to our operation. Raiseaticket provides a strong foundation for that, and our clients love it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Full-featured but easy-to-use ticket management service. Transparent and very convenient pricing, with a free plan available. Cons: I don't see significant missing features or aspects of the product to be improved. Read More DW David W. Verified reviewer Food Production 201-500 employees Used daily for more than 2 years Review source Reviewed September 2023 RaiseATicket reccomended 5 best I have ever used Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: ease of use and end user experience. Easy to manage and use. Cons: asset management would be nice to build in network discovery and automation. Reasons for choosing Raiseaticket after the trial it clearly won Reasons for switching to Raiseaticket spiceworks too involved and cumbersome to manage Read More KT Kevn T. Verified reviewer Information Technology and Services 2-10 employees Used daily for less than 12 months Review source Reviewed September 2023 Great Ease to Use Ticketing System 4 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: We are looking for a ticketing system and found raiseaticket, is easy to setup administration page. Quick support page with SLA, auto-assign technician with email tracking. Cons: Customization report need to improve because very limit information. Read More PM Paul M. Verified reviewer Electrical/ Electronic Manufacturing 11-50 employees Used daily for less than 12 months Review source Reviewed October 2023 Excellent tool 5 Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Raise-a-ticket allowed us to quickly deploy a scalable and measurable support system for our customers. Cons: Default quotas could be a little higher, but the team are quick to respond to requests. Read More VR Verified Reviewer Education Management 51-200 employees Used daily for less than 12 months Reviewed November 2021 Raiseaticket with ease 5 Raise a ticket was easy to implement and even the users with very little IT knowledge was able to use the self help with ease. Over all, it is a great product. Ratings Breakdown 5 Ease of use 3 Functionality Pros: The product is easy to implement and it is very convenient for the users. Cons: The analytics doesn't match up to some standards but over all it was ok. Read More VR Verified Reviewer Information Technology and Services 201-500 employees Used daily for less than 2 years Review source Reviewed October 2019 Great Ticketing System! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's fast, snappy and most importantly intuitive, new users are able to pick it up in a matter of minutes. It has all the features that may be required in a ticketing system, and then some. Cons: Honestly there isn't anything in particular that I would change about Raise A Ticket, it is a highly polished ticketing system. Read More Showing 1 - 10 of 46 Reviews [See All Reviews](https://www.softwareadvice.com/product/461867-Raiseaticket/reviews/) ## Raiseaticket Popular Comparisons [Freshdesk vs Raiseaticket](https://www.softwareadvice.com/compare/110247-freshdesk/vs/461867-Raiseaticket/)[Zendesk Suite vs Raiseaticket](https://www.softwareadvice.com/compare/26892-Zendesk/vs/461867-Raiseaticket/)[Milvus vs Raiseaticket](https://www.softwareadvice.com/compare/246233-milvus/vs/461867-Raiseaticket/)[LiveAgent vs Raiseaticket](https://www.softwareadvice.com/compare/109980-liveagent/vs/461867-Raiseaticket/)[BeyondTrust Remote Support vs Raiseaticket](https://www.softwareadvice.com/compare/127126-bomgar/vs/461867-Raiseaticket/)[Freshservice vs Raiseaticket](https://www.softwareadvice.com/compare/436317-freshservice/vs/461867-Raiseaticket/)[Supremo Remote Desktop vs Raiseaticket](https://www.softwareadvice.com/compare/100976-supremo/vs/461867-Raiseaticket/)[ServiceNow vs Raiseaticket](https://www.softwareadvice.com/compare/27432-ServiceNow/vs/461867-Raiseaticket/)[Zoho Desk vs Raiseaticket](https://www.softwareadvice.com/compare/393877-zoho-desk/vs/461867-Raiseaticket/)[LiveChat vs Raiseaticket](https://www.softwareadvice.com/compare/27068-livechat/vs/461867-Raiseaticket/)[SysAid vs Raiseaticket](https://www.softwareadvice.com/compare/158389-sysaid-it-crm/vs/461867-Raiseaticket/)[ISL Light vs Raiseaticket](https://www.softwareadvice.com/compare/71943-isl-online/vs/461867-Raiseaticket/) ## Other Top Recommended Help Desk Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **9** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **9** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? 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