5
4
3
2
1
Ease-of-use
4.7
Customer Support
4.4
Value for money
4.8
Functionality
4.4
"User-friendly and reliable. The software is easy to use and has many wonderful functionalities."
"It has good features that we like and we was searching for that. The most important feature that we like is Cloud hosted and its not on premise."
"It is easy to use and free. I like the feature that, I can make anyone the agent, and they can help me out in supporting our staff."
"Especially monthly reporting. I do need monthly reports for my management and sometimes I missed it badly."
"APIs which allow us to integrate with other applications are missing."
"The only thing I don't like about the system is that it doesn't keep old tickets searchable. If they're closed, they disappear after a while (I think 3 months)."
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