--- title: "Therap Software Reviews, Demo & Pricing - 2026" description: "Review of Therap Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/467875-Therap/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Assisted Living Software](https://www.softwareadvice.com/long-term-care/assisted-living-comparison/) / Therap Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/467875-Therap/reviews/)[Alternatives](https://www.softwareadvice.com/product/467875-Therap/alternatives/) # Therap Review Custom quote 1 plan Wondering if Therap is right for your organization? Our Assisted Living Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Therap 4.7 [(100)](https://www.softwareadvice.com/product/467875-Therap/reviews/) Pricing Pricing available upon request ### About Therap Therap Services is the national leader in HIPAA-compliant electronic documentation solutions for organizations in Long-Term Services and Supports (LTSS), Home and Community-Based Services (HCBS), and other human services industries. The system caters to a wide range of providers, including those serving individuals with intellectual and developmental disabilities, community employment and vocational rehabilitation programs, special education and school health services, aging and home health agencies, and autism programs. Therap's key features include electronic health record (EHR) capabilities, electronic visit verification (EVV) to track and manage service visits, comprehensive incident reporting and management tools, and person-centered planning tools to support individualized service goals and outcomes. Additionally, the system includes functionality to manage waiver slots and waiting lists, helping providers streamline day-to-day operations. Wondering if Therap is right for your organization? Our Assisted Living Software selection experts can help you in 15 minutes or less. ## Therap User Interface ## Popular Therap Alternatives Main Product Therap 4.7 [(100)](https://www.softwareadvice.com/product/467875-Therap/reviews/) Ratings Breakdown - 4.45Ease of use - 4.48Value for money - 4.65Customer support - 4.51Functionality Pricing Available upon request Get Price Alternative Product [GEOH](https://www.softwareadvice.com/home-health/geoh-profile/) 4.9 [(167)](https://www.softwareadvice.com/home-health/geoh-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.80Value for money - 4.88Customer support - 4.87Functionality Pricing Starting at $13.00 per month Get Price Alternative Product [eRSP](https://www.softwareadvice.com/home-health/ersp-profile/) 4.2 [(99)](https://www.softwareadvice.com/home-health/ersp-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.30Value for money - 3.99Customer support - 4.18Functionality Pricing Starting at $200.00 per month Get Price Alternative Product [AxisCare](https://www.softwareadvice.com/home-health/axiscare-profile/) 4.7 [(729)](https://www.softwareadvice.com/home-health/axiscare-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.49Value for money - 4.55Customer support - 4.36Functionality Pricing Starting at $325.00 per month Get Price Alternative Product [CareSmartz360](https://www.softwareadvice.com/home-health/caresmartz360-profile/) 4.8 [(189)](https://www.softwareadvice.com/home-health/caresmartz360-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.74Value for money - 4.84Customer support - 4.61Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [ShiftCare](https://www.softwareadvice.com/medical/shiftcare-profile/) 4.6 [(145)](https://www.softwareadvice.com/medical/shiftcare-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.47Value for money - 4.69Customer support - 4.44Functionality Pricing Starting at $8.00 per month Get Price ## Therap Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Therap Features - Popular features found in Assisted Living Assessment Management Charting Communication Management Compliance Management Document Management Incident Management Meal/Nutrition Management Medication History Point of Care System Reporting & Statistics Scheduling Staff Management - More features of Therap Activity Dashboard Activity Tracking Attendance Tracking Billing & Invoicing Care Plan Management Claims Management Compliance Tracking Customizable Reports Document Storage EMR/EHR For Long Term Care HIPAA Compliant Home Health Care Management Insurance Eligibility Verification Lab Integration Medication Database Medication Management Mobile Access Records Management Task Scheduling Visit Verification ## Therap User Reviews Overall Rating 4.7 Ratings Breakdown 5 71% 4 25% 3 3% 2 1% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.5 Customer support 4.6 Functionality 4.5 AE ANNE E. Verified reviewer Mental Health Care 11-50 employees Used daily for less than 2 years Review source Reviewed March 2025 Therap- for all your business needs. 4 Previously 5 Our overall experience has been great. It offers a wide range of modules and training for employees. From bill tracking to documentation they have it all. Ratings Breakdown 5 Ease of use Previously 4 4 Value for money 5 Customer support Previously 4 5 Functionality Previously 4 Pros: The ability to customize what you need for your company is great! It also offers numerous different features. Cons: N/A I have no complaints about this software Read More ZM Zach M. Verified reviewer Hospital & Health Care 201-500 employees Used daily for less than 2 years Review source Reviewed April 2026 Great software, looking forward to new features 5 I’ve really enjoyed using Therap! I think it’s greatly improved our organizations documentation and communication skills, and we are always looking to integrate it more. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: They’re responsive to feedback, there’s a strong understanding of the human services industry, and the software is intuitive and easily accessible to all levels of technological literacy Cons: A lot of the suggestions are driven by how many users are in each state, so stayed with fewer users tend to get less state specific adds and attention to features. Reasons for switching to Therap Better customer service, faster response time, listens to customers Read More AC Anne C. Verified reviewer Mental Health Care 51-200 employees Used weekly for less than 12 months Review source Reviewed August 2026 So much to learn with Therap! 3 Good - Administrative set up was not as intuitive as expected. Worked through this with representative, which did help in learning the workflow. As mentioned, there is a library of Guides however it does help for Administrators to go through an actual step through rather than be directed to the guides. IDD staff continue to gain workflow experience and all the acknowledgments that need to be made (PA’s, etc). Looking forward to learning much more detail in overall workflows. Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Excited about a product that is specific to the IDD services - helping IDD staff with efficiencies so that the focus is on the individual client and services. We are currently using the Therap State provided functionality but are contracted for the GA State Bundle with Incentive. Looking forward to gaining more detailed knowledge regarding incentivized functionality and system workflow. Have already connected with some long time customers here at the conference. Cons: Support style - Therap contacts sometimes respond to request for assistance and direct questions by referring user back to finding guides and while it is important for us to utilize all the guides available it is not always the most efficient way to assist us to move forward when quick system functionality help is needed (especially for new system users). Hands on for new users is a great way to assure system understanding and adoption of functionality. Therap support know the system well - would recommend greater time is spent with new customers overall. Reasons for switching to Therap State offered replacement for IDD Connect, specific to IDD services, greater functionality to support care of our individuals served Read More MG Mohammed G. Verified reviewer Consumer Services 51-200 employees Used daily for less than 2 years Review source Reviewed August 2026 Garbage in and Gabbage out Phrase. 4 Proficiency with Therap I consider myself proficient in using the Therap system and have developed a good understanding of its various functions through my professional experience. I am comfortable navigating the system and utilizing its different modules to complete required documentation, review individual information, and perform routine administrative and program-related responsibilities. My experience with Therap includes entering and reviewing documentation, accessing individual records, monitoring service-related information, reviewing reports, and ensuring that required information is completed accurately and within established timeframes. I understand the importance of maintaining accurate and consistent documentation, particularly because information entered into Therap may be used for service verification, billing, compliance, quality assurance, and program monitoring purposes. I am also comfortable identifying documentation discrepancies, reviewing information for completeness, and following established procedures to address errors or missing information. My familiarity with the system allows me to navigate Therap efficiently and complete assigned responsibilities with minimal assistance. Overall, I would describe my Therap experience as proficient. I have a strong working knowledge of the system and can independently perform many of the functions required for my role. At the same time, I remain open to additional training, particularly on advanced features, specialized modules, and organization-specific processes that can further strengthen my knowledge and effectiveness when using Therap. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: From the Billing Training Roadmap: Processes, Procedures, and Requirements, I learned the importance of completing billing-related responsibilities accurately, consistently, and within the required timeframes. The training provided me with a better understanding of the overall billing process, including the documentation and procedures necessary to support accurate billing. I learned how important it is to ensure that all required documentation is complete, accurate, and consistent with the services provided. This includes reviewing service records, verifying dates and times, ensuring required signatures are obtained, and identifying and correcting missing or inaccurate information before submission. The training also helped me understand the importance of following established billing procedures and meeting submission deadlines. Delayed, incomplete, or inaccurate documentation can affect the billing process and the overall operations of the program. Additionally, I learned about compliance requirements and the importance of maintaining accurate records that reflect the services actually provided. I gained a better understanding of common billing errors, how to identify them, and the appropriate steps to correct or prevent them. Overall, the Billing Training Roadmap strengthened my understanding of billing procedures, documentation requirements, compliance expectations, accuracy, accountability, and timely submission. I will apply the knowledge gained from this training to ensure that my billing responsibilities are completed correctly and in accordance with organizational policies and requirements. Cons: Limited Use of Therap Simulation During Training One area that could be improved in the training is the use of Therap simulations when teaching the different topics and procedures. Although the instructor explained the topics and provided information about the required processes, there was limited hands-on demonstration or simulation within the Therap system. Using Therap simulations during the training would provide participants with an opportunity to see how the information being taught is applied in an actual system environment. For example, the instructor could demonstrate each process step by step, show where information should be entered, explain how documentation should be completed, and identify common errors that staff should avoid. Incorporating hands-on Therap simulations would also allow trainees to practice completing tasks while receiving guidance and feedback from the instructor. This approach could make the training more interactive and help participants become more comfortable navigating Therap before they are expected to complete these responsibilities independently. Overall, combining verbal instruction with practical Therap simulations would strengthen the training experience. It would help reinforce the topics being discussed, improve understanding of the required procedures, reduce documentation and billing errors, and better prepare participants to perform their responsibilities accurately and confidently. Read More Dakota B. Verified reviewer Hospital & Health Care 51-200 employees Used daily for less than 2 years Review source Reviewed May 2026 Safety and Training Coordinator 5 Really good. Good community and connection very knowledgeable and enthusiastic about their work with therap. Love it. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The experience and knowledge is amazing 👏 so much info and tweaks to make documentation better. Very help individuals and information Cons: AI can be better. I personally know that AI loves to collect data but also make up fake things so i am on defense on AI due to AI making up things on live TV as well. Read More FL Fedelyne L. Verified reviewer Individual & Family Services 201-500 employees Used daily for more than 2 years Review source Reviewed August 2026 Valuable and Honest 5 Good, I learned a lot from the webinar uploaded on the website. Therap is like a continuous education Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The introduction of BI for reporting and revenue projections. I discovered when can run individual budget reports Cons: Unable to delete any denied that have been resubmitted and paid but still in the report, not having the ability to notify when unsent claims Read More JP Jazmine P. Verified reviewer Non-Profit Organization Management 51-200 employees Used daily for more than 2 years Review source Reviewed August 2026 Loving the evolution of Therap 5 I have enjoyed Therap and the fact that it is always evolving to fit needs. Therap is a great tool to use for person centered planning. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The interface, it is easy to use and integrate into lives of neighbors and dsps. Therap has a lot of tools for person centered planning and stores them in one place. Cons: I am unable to look at health appointment for a specific house on the calendar or select certain people to look at on the calendar Read More SD Savannah D. Medical Practice 501-1000 employees Used daily for less than 2 years Review source Reviewed August 2026 Therap Review 5 Ratings Breakdown 3 Ease of use 4 Functionality Pros: I like that they are implementing new AI features. I also like that you are able see what other departments input if you have the same client. Cons: I wish Therap was more user friendly. There are a lot of sections that I am unsure where to upload certain things. Read More HQ Hannah Q. Verified reviewer Government Administration 201-500 employees Used weekly for less than 6 months Review source Reviewed August 2026 Therap 2026 3 So far it’s lacking because it’s been minimal use currently only use the State features. Haven’t made the jump to the other modules. Ratings Breakdown 3 Ease of use 3 Value for money 3 Customer support 3 Functionality Pros: Haven’t used it enough to say what I like most about it. Need more time with the product to give more information. Cons: Needing more hands on with the system. I feel training videos are not as easy for some staff to figure out things and haven’t seen a walk thru of all the modules we can use in bundle. Read More GB Gena B. Hospital & Health Care 51-200 employees Used weekly for less than 6 months Review source Reviewed August 2026 Therap- a new beginning 4 I’m just starting to learn the program and hope to become more comfortable as I learn more about the program. Ratings Breakdown 3 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: I’m just starting to learn the program but being able to see information about our clients and understand their needs is great. Cons: I find that it’s not intuitive. The modules don’t seem to speak to each other and having to manually input certain things seems counterproductive Read More Showing 1 - 10 of 100 Reviews [See All Reviews](https://www.softwareadvice.com/product/467875-Therap/reviews/) ## Therap Popular Comparisons [GEOH vs Therap](https://www.softwareadvice.com/compare/185626-geoh/vs/467875-Therap/)[eRSP vs Therap](https://www.softwareadvice.com/compare/276586-ersp/vs/467875-Therap/)[AxisCare vs Therap](https://www.softwareadvice.com/compare/126808-axiscare/vs/467875-Therap/) [Compare All Alternatives](https://www.softwareadvice.com/product/467875-Therap/alternatives/) ## Other Top Recommended Assisted Living Software [ECP](https://www.softwareadvice.com/product/448947-ECP/) **4.7** (175) Recently recommended **9** times [Eldermark](https://www.softwareadvice.com/medical/eldermark-profile/) **4.6** (37) Recently recommended **8** times [WellSky Long-Term Care](https://www.softwareadvice.com/nursing-home/netsolutions-profile/) **4.8** (20) Recently recommended **8** times [Icon](https://www.softwareadvice.com/long-term-care/voicefriend-profile/) **4.7** (25) Recently recommended **4** times Stuck Between Options? 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