--- title: "Therap Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Therap. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Therap is a good fit for you!" source_url: "https://www.softwareadvice.com/product/467875-Therap/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Assisted Living Software](https://www.softwareadvice.com/long-term-care/assisted-living-comparison/) / [Therap](https://www.softwareadvice.com/product/467875-Therap/) / Therap Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/467875-Therap/) Reviews [Alternatives](https://www.softwareadvice.com/product/467875-Therap/alternatives/) # Therap User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 107 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 76 reviews (71%) - 4 stars: 27 reviews (25%) - 3 stars: 3 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The training provided me with a better understanding of the overall billing process, including the documentation and procedures necessary to support accurate billing. - I will apply the knowledge gained from this training to ensure that my billing responsibilities are completed correctly and in accordance with organizational policies and requirements. - My familiarity with the system allows me to navigate Therap efficiently and complete assigned responsibilities with minimal assistance. ### Most mentioned cons - I personally know that AI loves to collect data but also make up fake things so i am on defense on AI due to AI making up things on live TV as well. - When Therap goes down and you are in the middle of documenting you lose everything and have to go back in and redo it. - The modules don’t seem to speak to each other and having to manually input certain things seems counterproductive ## Therap customer reviews Showing reviews 1-25 of 107 (page 1). ### Great system for IDD Services - Overall rating: 5/5 - Reviewer: Beth S. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered If you need a documentation system, I can’t recommend Therap enough. I always have support and my staff are able to use the system with ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have used Therap for 11 years. From a QA perspective, it can’t be beat. I can audit data, attendance, personal finance, health records and more quickly. The system allows me to give read only access to auditors and was a large reason for a very successful Medicaid audit. What you pay for the system is made up for in reassurance of the quality of documentation and more importantly, the care of our individuals. #### Cons The system can be costly and I sometimes struggle to find the exact report I need. However, Support is always helpful to assist. #### Reasons for choosing Therap More globally used and better support. Having a “community” to work with and other agencies to discuss use. --- ### Great software, looking forward to new features - Overall rating: 5/5 - Reviewer: Zach M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered I’ve really enjoyed using Therap! I think it’s greatly improved our organizations documentation and communication skills, and we are always looking to integrate it more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros They’re responsive to feedback, there’s a strong understanding of the human services industry, and the software is intuitive and easily accessible to all levels of technological literacy #### Cons A lot of the suggestions are driven by how many users are in each state, so stayed with fewer users tend to get less state specific adds and attention to features. #### Reasons for switching to Therap Better customer service, faster response time, listens to customers --- ### Therap- for all your business needs. - Overall rating: 4/5 - Reviewer: ANNE E. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been great. It offers a wide range of modules and training for employees. From bill tracking to documentation they have it all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize what you need for your company is great! It also offers numerous different features. #### Cons N/A I have no complaints about this software --- ### Therap is a great tool - Overall rating: 4/5 - Reviewer: Chris S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Love it. Would like it to not take you out of the search of data when you need to send an scomm. Would recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Docing is easy and able to navigate throughout. Learning more things daily and at the conference especially with AI. #### Cons Downtimes during the peak times to do doc. When you send an scomm and it take you out of the search for data. #### Reasons for switching to Therap Ease of use and ability to look at different things. --- ### Fun With Therap - Overall rating: 5/5 - Reviewer: Dina T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Therap has been great I've learned so many modules. [sensitive content hidden] have been great at training and implementation for our agency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like that it makes the billing process easy as far as the attendance, claims, and uploading the spreadsheet into Millin. #### Cons The process in learning how to input ISP programs, data, and also training staff at work. The long implementation process was not fun. --- ### Review Ai presentation - Overall rating: 4/5 - Reviewer: Joseph P. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Very informative on Ai. I have been using Therap since 1999. I feel like now this tech is working for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciated the presentation on Ai Assistant Dashboard. This is something I use regularly and appreciate the concise presentation. #### Cons Projector did not work, needed to switch rooms. I was looking forward to the Ai presentation the most. --- ### Highly Recommended - Overall rating: 4/5 - Reviewer: Michael L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I most appreciate just how much information Therap is able to capture and how supportive the Therap tech folks are when we reach out to them. Questions and issues are always responded to promptly. #### Cons Setting up new modules can be confusing. Sometimes the nomenclature is not intuitive enough for a new user. --- ### Very Informative - Overall rating: 5/5 - Reviewer: Iesha M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AI was very informative. I think it’s very beneficial to staff and management to maintain documentation. #### Cons The room was cold. Other than that, no complaints. I don’t have any suggestions to give to improve the class. --- ### Great job! - Overall rating: 5/5 - Reviewer: Lakitha G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Would like to return, N/A great clear and precise presentation no extra questions needed. Will return for another session in the future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All presentations we’re clear --- ### Program Director - Overall rating: 5/5 - Reviewer: Monique M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing to say the least. Therap has been a blessing especially coming from doing everything on paper. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ISP data and GERs interest me the most because that’s what my company uses the most. So I’m constantly using it. #### Cons There is pretty much not to much that I do not like about therap but if I had to pick something, it’s how it changes so much but obviously that’s a good thing --- ### Therap review 4/7/26 - Overall rating: 5/5 - Reviewer: Lindsey M. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience is good. I wish there was a push notification for when documentation was not started for a shift. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Therap is relatively easy to use and navigate. When I go to customer support or ask for help I always find what I am looking for easily. #### Cons As working as a residential program manager, checking documentation is essential. Checking documentation on Therap is a task and could be made much easier for managers to assure documentation was completed. --- ### House mentor - Overall rating: 5/5 - Reviewer: Erica R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered It was good and very informative and good information for the people who didn’t know the stuff. Good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The information was very knowledgeable. It was a gpretty informative and I loved getting to know more #### Cons There wasn’t really any cons for the program. Just didn’t like how long it was throughout the dayyyy --- ### Easy to navigate - Overall rating: 5/5 - Reviewer: Angelina W. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered I love it! I do not have any complaints other than checking staff documentation and how to access mar. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It’s super easy to navigate! It is easy to navigate the isp programs and it gives clear instructions. #### Cons I wish there was any easier way to check staff documentation . The MAR can also be confusing at times. --- ### Theruo makes Caregivers lives easier - Overall rating: 5/5 - Reviewer: Shelly O. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used Therup many times a day as a DSP at a group home. I use ut to write T logs many high ones then i would fill out a GER on Therup as well. Therup is a one place rather than a book of numerous papers that i utilize for all my clients care. It makes Medication administration so easy because its very well detailed and so easy to use. I am able to check appointment times and print out a consult prior to the appointment. I can also go back and read how the last appointment went. Its an efficient way for staff to communicate how the day or couple days has gone so yoh dont miss any changes in the clients behavioral plan or othewise. Myself and my coworkers would have a much more conplicated day without Therup for sure. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use. i love that i can. Secure tracking of sensitive information for each individual such as intake and elimination, medications, medication administration, T-logs, and ISP's. It allows easy access to the clients information. Its very helpful finding clients appointments and printing a consultation form for the Primary Care and or ER etc. I love havubg the access and utilizing the MAR. It makes caregivers lives so much easier. #### Cons There isnt anything i dont like ut makes me more efficient and helps staff communicate at shift change easier when one is in a hurry. I cant think of anything really. --- ### GERs for behavioral support - Overall rating: 4/5 - Reviewer: Lisa A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Our organization needs more training on therap #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Organization utilizes the GER portion of therap on a daily basis as we provide services for medically fragile and highly behavioral individuals. Using the GER records data that can be used by other organizations to provide further support #### Cons Learning how to use it was tedious and there has to be a curriculum which I am learning about during this conference --- ### The Best I’ve ever used! - Overall rating: 5/5 - Reviewer: Marlee W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love therap, I love the features and I love how you can customize this to what the company needs #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love the easy navigation that therap provides to new staff, and how easy it is to click on one person and it bring everything #### Cons During PM hours it does updates and this has been a hassle in some cases as we are a 24/7 company --- ### Very useful - Overall rating: 4/5 - Reviewer: Donna F. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I went from new hire to software admin in a very short amount of time. The support and offers trainings were invaluable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that we can keep all client information in one secure software #### Cons Initially it is difficult to navigate, but once you use the trainings they offer it's much easier --- ### A Promising & Integrative System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Great team. Willing to provide solutions to meet your needs. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Therap has the funnctionality and adaptability that users need. #### Cons There is a lack of Ad hoc reporting capabilities. --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Brantley B. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered It makes my job easier when having to gather data or run reports. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Info at your fingertips. Easy to navigate the modules. #### Cons More modules or data entry that allow you to attach photos. (ISP data collection) --- ### Love Therapp - Overall rating: 5/5 - Reviewer: Sharon L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I love it. I can't thing of anything it didn't cover. I love the new connect and hope to push this at my agency #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love everything really, i love the many modules offered. I use the TMS the most as a trainer. It does my job for me #### Cons In the last year, i have stepped up my use of therap. There is so much i want to learn, i get overwhelmed with excitement --- ### Therap makes life easy! - Overall rating: 5/5 - Reviewer: Tina D. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I use it daily and it helps me keep organized #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that I can store all the information for the people we support in one spot and share that with their entire team makes my day to day easier so I can focus on the bigger picture. #### Cons I haven’t found anything I dislike. I really enjoy what it helps me do. --- ### QA Director - Overall rating: 5/5 - Reviewer: Nicole H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros How easy it is to use how rasy it is to #### Cons Sometimes getting the information for one item --- ### Great place for all your documentation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's nice to have all documentation in one spot. Back in the day you had big binders, little binders, historical files, etc. It saves so much time and energy to have everything in one spot. #### Cons I wish that there was more functionality for clients as a group. For example you can't do GERs on an entire group home, you have to do six separate ones. --- ### Lots of usefull data - Overall rating: 5/5 - Reviewer: Kathy T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having all the information at your finger tips. #### Cons Sometimes Therap is not user friendly depending on your computer knowledge. --- ### Therap Con Review 2024 - Overall rating: 5/5 - Reviewer: Steven B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use, make everything so easy #### Cons Scheduling is very click happy and I don’t like that ## More reviews [Next reviews](https://www.softwareadvice.com/product/467875-Therap/reviews/?page=2) --- Therap Reviews, Pros and Cons - 2026 Software Advice