--- title: "Therap Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Therap. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Therap is a good fit for you!" source_url: "https://www.softwareadvice.com/product/467875-Therap/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Assisted Living Software](https://www.softwareadvice.com/long-term-care/assisted-living-comparison/) / [Therap](https://www.softwareadvice.com/product/467875-Therap/) / Therap Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/467875-Therap/) Reviews [Alternatives](https://www.softwareadvice.com/product/467875-Therap/alternatives/) # Therap User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 100 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 71 reviews (71%) - 4 stars: 25 reviews (25%) - 3 stars: 3 reviews (3%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Therap helped equatorial insurance brokers manage client scheduling and billing more effectively, improving service delivery and reducing administrative errors across account management. - I think it’s greatly improved our organizations documentation and communication skills, and we are always looking to integrate it more. - It makes checking individual vitals for a few months as easy as just picking the dates. ### Most mentioned cons - I personally know that AI loves to collect data but also make up fake things so i am on defense on AI due to AI making up things on live TV as well. - When Therap goes down and you are in the middle of documenting you lose everything and have to go back in and redo it. - Can sometimes be hard to find what you need if your not use to the website. ## Therap customer reviews Showing reviews 1-25 of 100 (page 1). ### Therap- for all your business needs. - Overall rating: 4/5 - Reviewer: ANNE E. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Our overall experience has been great. It offers a wide range of modules and training for employees. From bill tracking to documentation they have it all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize what you need for your company is great! It also offers numerous different features. #### Cons N/A I have no complaints about this software --- ### Therap is a great tool - Overall rating: 4/5 - Reviewer: Chris S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Love it. Would like it to not take you out of the search of data when you need to send an scomm. Would recommend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Docing is easy and able to navigate throughout. Learning more things daily and at the conference especially with AI. #### Cons Downtimes during the peak times to do doc. When you send an scomm and it take you out of the search for data. #### Reasons for switching to Therap Ease of use and ability to look at different things. --- ### So much to learn with Therap! - Overall rating: 3/5 - Reviewer: Anne C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Good - Administrative set up was not as intuitive as expected. Worked through this with representative, which did help in learning the workflow. As mentioned, there is a library of Guides however it does help for Administrators to go through an actual step through rather than be directed to the guides. IDD staff continue to gain workflow experience and all the acknowledgments that need to be made (PA’s, etc). Looking forward to learning much more detail in overall workflows. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Excited about a product that is specific to the IDD services - helping IDD staff with efficiencies so that the focus is on the individual client and services. We are currently using the Therap State provided functionality but are contracted for the GA State Bundle with Incentive. Looking forward to gaining more detailed knowledge regarding incentivized functionality and system workflow. Have already connected with some long time customers here at the conference. #### Cons Support style - Therap contacts sometimes respond to request for assistance and direct questions by referring user back to finding guides and while it is important for us to utilize all the guides available it is not always the most efficient way to assist us to move forward when quick system functionality help is needed (especially for new system users). Hands on for new users is a great way to assure system understanding and adoption of functionality. Therap support know the system well - would recommend greater time is spent with new customers overall. #### Reasons for switching to Therap State offered replacement for IDD Connect, specific to IDD services, greater functionality to support care of our individuals served --- ### Garbage in and Gabbage out Phrase. - Overall rating: 4/5 - Reviewer: Mohammed G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Proficiency with Therap I consider myself proficient in using the Therap system and have developed a good understanding of its various functions through my professional experience. I am comfortable navigating the system and utilizing its different modules to complete required documentation, review individual information, and perform routine administrative and program-related responsibilities. My experience with Therap includes entering and reviewing documentation, accessing individual records, monitoring service-related information, reviewing reports, and ensuring that required information is completed accurately and within established timeframes. I understand the importance of maintaining accurate and consistent documentation, particularly because information entered into Therap may be used for service verification, billing, compliance, quality assurance, and program monitoring purposes. I am also comfortable identifying documentation discrepancies, reviewing information for completeness, and following established procedures to address errors or missing information. My familiarity with the system allows me to navigate Therap efficiently and complete assigned responsibilities with minimal assistance. Overall, I would describe my Therap experience as proficient. I have a strong working knowledge of the system and can independently perform many of the functions required for my role. At the same time, I remain open to additional training, particularly on advanced features, specialized modules, and organization-specific processes that can further strengthen my knowledge and effectiveness when using Therap. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the Billing Training Roadmap: Processes, Procedures, and Requirements, I learned the importance of completing billing-related responsibilities accurately, consistently, and within the required timeframes. The training provided me with a better understanding of the overall billing process, including the documentation and procedures necessary to support accurate billing. I learned how important it is to ensure that all required documentation is complete, accurate, and consistent with the services provided. This includes reviewing service records, verifying dates and times, ensuring required signatures are obtained, and identifying and correcting missing or inaccurate information before submission. The training also helped me understand the importance of following established billing procedures and meeting submission deadlines. Delayed, incomplete, or inaccurate documentation can affect the billing process and the overall operations of the program. Additionally, I learned about compliance requirements and the importance of maintaining accurate records that reflect the services actually provided. I gained a better understanding of common billing errors, how to identify them, and the appropriate steps to correct or prevent them. Overall, the Billing Training Roadmap strengthened my understanding of billing procedures, documentation requirements, compliance expectations, accuracy, accountability, and timely submission. I will apply the knowledge gained from this training to ensure that my billing responsibilities are completed correctly and in accordance with organizational policies and requirements. #### Cons Limited Use of Therap Simulation During Training One area that could be improved in the training is the use of Therap simulations when teaching the different topics and procedures. Although the instructor explained the topics and provided information about the required processes, there was limited hands-on demonstration or simulation within the Therap system. Using Therap simulations during the training would provide participants with an opportunity to see how the information being taught is applied in an actual system environment. For example, the instructor could demonstrate each process step by step, show where information should be entered, explain how documentation should be completed, and identify common errors that staff should avoid. Incorporating hands-on Therap simulations would also allow trainees to practice completing tasks while receiving guidance and feedback from the instructor. This approach could make the training more interactive and help participants become more comfortable navigating Therap before they are expected to complete these responsibilities independently. Overall, combining verbal instruction with practical Therap simulations would strengthen the training experience. It would help reinforce the topics being discussed, improve understanding of the required procedures, reduce documentation and billing errors, and better prepare participants to perform their responsibilities accurately and confidently. --- ### Safety and Training Coordinator - Overall rating: 5/5 - Reviewer: Dakota B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Really good. Good community and connection very knowledgeable and enthusiastic about their work with therap. Love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The experience and knowledge is amazing 👏 so much info and tweaks to make documentation better. Very help individuals and information #### Cons AI can be better. I personally know that AI loves to collect data but also make up fake things so i am on defense on AI due to AI making up things on live TV as well. --- ### Valuable and Honest - Overall rating: 5/5 - Reviewer: Fedelyne L. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Good, I learned a lot from the webinar uploaded on the website. Therap is like a continuous education #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The introduction of BI for reporting and revenue projections. I discovered when can run individual budget reports #### Cons Unable to delete any denied that have been resubmitted and paid but still in the report, not having the ability to notify when unsent claims --- ### Loving the evolution of Therap - Overall rating: 5/5 - Reviewer: Jazmine P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I have enjoyed Therap and the fact that it is always evolving to fit needs. Therap is a great tool to use for person centered planning. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The interface, it is easy to use and integrate into lives of neighbors and dsps. Therap has a lot of tools for person centered planning and stores them in one place. #### Cons I am unable to look at health appointment for a specific house on the calendar or select certain people to look at on the calendar --- ### Therap Review - Overall rating: 5/5 - Reviewer: Savannah D. - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros I like that they are implementing new AI features. I also like that you are able see what other departments input if you have the same client. #### Cons I wish Therap was more user friendly. There are a lot of sections that I am unsure where to upload certain things. --- ### Therap 2026 - Overall rating: 3/5 - Reviewer: Hannah Q. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered So far it’s lacking because it’s been minimal use currently only use the State features. Haven’t made the jump to the other modules. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Haven’t used it enough to say what I like most about it. Need more time with the product to give more information. #### Cons Needing more hands on with the system. I feel training videos are not as easy for some staff to figure out things and haven’t seen a walk thru of all the modules we can use in bundle. --- ### Therap- a new beginning - Overall rating: 4/5 - Reviewer: Gena B. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I’m just starting to learn the program and hope to become more comfortable as I learn more about the program. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I’m just starting to learn the program but being able to see information about our clients and understand their needs is great. #### Cons I find that it’s not intuitive. The modules don’t seem to speak to each other and having to manually input certain things seems counterproductive --- ### Task and billing management for service teams. - Overall rating: 5/5 - Reviewer: Vicky A. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Therap helped equatorial insurance brokers manage client scheduling and billing more effectively, improving service delivery and reducing administrative errors across account management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Users value therap’s billing and scheduling features alongside effective caregiver management tools, making it easier to coordinate services and track client interactions efficiently. #### Cons Teams mention a steep learning curve for novel staff and some advanced features require extra training, which can slow and initial system implementation. --- ### If you don't document it... It never happened! - Overall rating: 5/5 - Reviewer: Renee W. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered Overall my experience with her has been a positive one. I've been using this software at two different companies for the last 5+ years and have had very little problems with it. I love that you're not required to update your password every three months like you are on so many other platforms of that we use within our company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Therap!!! I just don't know what we would do without this platform in my field of work. Therap is user-friendly for achieving daily proper documentation, when working with individuals with intellectual & physical disabilities. The state requires that we document & chart every medication that we administer, including something as simple as Tylenol. Therap is also where we document & submit incident reports, vitals, intake & illumination & so many other important details that are detrimental to the health of our clients. Exactly what you are required to chart/document is person-centered based on the clients plans & protocols. We learn early on as Direct support professionals, that if you do not document it, it never happened. I cannot think of many improvements that need to be made to be made to Therap, because honestly, it's the only software I've ever used in my field & it is extremely user-friendly. I've worked with peers that have been in this field for 40+ years and everything used to be done on paper. However, they were able to learn to navigate Therap, like it was second nature. I cannot even estimate how often I refer back to my documentation on Therap during an average work week but it is dozens of times. This is where we log everything. Without Therap, we would be in a world of her when it comes time to re-certify for state & county licensing. #### Cons As a user, you can login & see everyone else's documentation "at a glance." However, if you need to specifically look at your own documentation, you have to use the "search engine."I wish therap listed everyone's documentation, newest to oldest & that includes your own as well. --- ### GERs for behavioral support - Overall rating: 4/5 - Reviewer: Lisa A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Our organization needs more training on therap #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Organization utilizes the GER portion of therap on a daily basis as we provide services for medically fragile and highly behavioral individuals. Using the GER records data that can be used by other organizations to provide further support #### Cons Learning how to use it was tedious and there has to be a curriculum which I am learning about during this conference --- ### The Best I’ve ever used! - Overall rating: 5/5 - Reviewer: Marlee W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love therap, I love the features and I love how you can customize this to what the company needs #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I love the easy navigation that therap provides to new staff, and how easy it is to click on one person and it bring everything #### Cons During PM hours it does updates and this has been a hassle in some cases as we are a 24/7 company --- ### Very useful - Overall rating: 4/5 - Reviewer: Donna F. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I went from new hire to software admin in a very short amount of time. The support and offers trainings were invaluable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that we can keep all client information in one secure software #### Cons Initially it is difficult to navigate, but once you use the trainings they offer it's much easier --- ### A Promising & Integrative System - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Great team. Willing to provide solutions to meet your needs. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Therap has the funnctionality and adaptability that users need. #### Cons There is a lack of Ad hoc reporting capabilities. --- ### Excellent Product - Overall rating: 5/5 - Reviewer: Brantley B. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered It makes my job easier when having to gather data or run reports. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Info at your fingertips. Easy to navigate the modules. #### Cons More modules or data entry that allow you to attach photos. (ISP data collection) --- ### Love Therapp - Overall rating: 5/5 - Reviewer: Sharon L. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I love it. I can't thing of anything it didn't cover. I love the new connect and hope to push this at my agency #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love everything really, i love the many modules offered. I use the TMS the most as a trainer. It does my job for me #### Cons In the last year, i have stepped up my use of therap. There is so much i want to learn, i get overwhelmed with excitement --- ### Therap makes life easy! - Overall rating: 5/5 - Reviewer: Tina D. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered I use it daily and it helps me keep organized #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that I can store all the information for the people we support in one spot and share that with their entire team makes my day to day easier so I can focus on the bigger picture. #### Cons I haven’t found anything I dislike. I really enjoy what it helps me do. --- ### QA Director - Overall rating: 5/5 - Reviewer: Nicole H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros How easy it is to use how rasy it is to #### Cons Sometimes getting the information for one item --- ### Great place for all your documentation - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's nice to have all documentation in one spot. Back in the day you had big binders, little binders, historical files, etc. It saves so much time and energy to have everything in one spot. #### Cons I wish that there was more functionality for clients as a group. For example you can't do GERs on an entire group home, you have to do six separate ones. --- ### Lots of usefull data - Overall rating: 5/5 - Reviewer: Kathy T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Having all the information at your finger tips. #### Cons Sometimes Therap is not user friendly depending on your computer knowledge. --- ### Therap Con Review 2024 - Overall rating: 5/5 - Reviewer: Steven B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the ease of use, make everything so easy #### Cons Scheduling is very click happy and I don’t like that --- ### Therap is a great tool - Overall rating: 5/5 - Reviewer: Amanda C. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy access to all records and keeps everything organized #### Cons Start up was complicated and took time but worth it in the end --- ### Great product!! - Overall rating: 5/5 - Reviewer: Uchechi U. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Documentation, financial, billing and electronic records #### Cons Beginners may have issues navigating the site. ## More reviews [Next reviews](https://www.softwareadvice.com/product/467875-Therap/reviews/?page=2) --- Therap Reviews, Pros and Cons - 2026 Software Advice