# typedesk Software Reviews, Demo & Pricing - 2026 > Review of typedesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/469761-typedesk --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / typedesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # typedesk 2026: Benefits, Features & Pricing Wondering if typedesk is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview typedesk 4.6 [(49)](https://www.softwareadvice.com/product/469761-typedesk/#reviews) Pricing Starting at $8.00 per month ### About typedesk typedesk is a web-based text expander and keyboard automation application that helps businesses of all sizes maintain consistency across their communications. The platform allows users to create text shortcuts and templates that work across various applications and websites, such as Gmail, Zendesk, Helpscout, and Facebook. The AI prompt generator of typedesk integrates with ChatGPT to generate AI-enabled responses. Users can create custom prompts and templates to craft personalized, engaging messages. The document template generator module enables users to create and personalize documents, such as contracts, proposals and invoices. Wondering if typedesk is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## typedesk User Interface ## Popular typedesk Alternatives Main Product typedesk 4.6 [(49)](https://www.softwareadvice.com/product/469761-typedesk/#reviews) Ratings Breakdown - 4.76Ease of use - 4.75Value for money - 4.43Customer support - 4.35Functionality Pricing Starting at $8.00 per month Get Price Alternative Product [Google Docs](https://www.softwareadvice.com/cms/google-docs-profile/) 4.7 [(28994)](https://www.softwareadvice.com/cms/google-docs-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.78Value for money - 4.35Customer support - 4.51Functionality Pricing Starting at $6.00 per month Get Price Alternative Product [Microsoft Excel](https://www.softwareadvice.com/productivity/microsoft-excel-profile/) 4.8 [(19459)](https://www.softwareadvice.com/productivity/microsoft-excel-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.58Value for money - 4.30Customer support - 4.72Functionality Pricing Starting at $6.00 per month Get Price Alternative Product [Microsoft Word](https://www.softwareadvice.com/cms/microsoft-word-profile/) 4.7 [(2836)](https://www.softwareadvice.com/cms/microsoft-word-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.40Value for money - 4.26Customer support - 4.68Functionality Pricing Starting at $9.99 per month Get Price Alternative Product [Google Workspace](https://www.softwareadvice.com/marketing/google-workspace-profile/) 4.7 [(17582)](https://www.softwareadvice.com/marketing/google-workspace-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.59Value for money - 4.27Customer support - 4.63Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [Grammarly Business](https://www.softwareadvice.com/productivity/grammarly-business-profile/) 4.7 [(7213)](https://www.softwareadvice.com/productivity/grammarly-business-profile/reviews/) Ratings Breakdown - 4.77Ease of use - 4.52Value for money - 4.46Customer support - 4.63Functionality Pricing Starting at $12.00 per month Get Price ## typedesk Pricing and Plans Starting price: $8.00 per month Free Trial Free Version Free $0.00 No plan information available Basic $8.00 flat rate, per month No plan information available Enterprise Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## typedesk Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of typedesk Alerts/Notifications Chatbot Collaboration Tools Content Creation Content Management Contract Drafting CRM Customizable Branding Customizable Fields Customizable Forms Customizable Templates Data Extraction Data Import/Export Document Automation Document Generation Document Management Document Review Document Storage Document Templates Email Management Email Templates Forms Management For Sales Teams/Organizations Full Text Search Interaction Tracking Machine Learning Monitoring Multiple Format Support Natural Language Processing Proactive Chat Productivity Tools Real-time Consumer-facing Chat Real-Time Monitoring Reminders Search/Filter Team Collaboration Template Management Templates Text Editing Workflow Automation ## typedesk User Reviews Overall Rating 4.6 Ratings Breakdown 5 73% 4 20% 3 0% 2 0% 1 6% Secondary Ratings Ease of Use 4.8 Value for money 4.8 Customer support 4.4 Functionality 4.3 Have you used typedesk and would like to share your experience with others? Emmanuel L. Verified reviewer Logistics and Supply Chain 51-200 employees Used daily for less than 6 months Review source Reviewed September 2020 Where have you been all my life? 5 Fast, Capable, and SUCH a god-send time saving tool... Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Anyone running a Customer Experience, Customer Service, Customer Support desk/team, etc needs to be using TypeDesk. While it has not been around a long time, it sure is already quite powerful and more features are added regularly. Keyboard shortcuts for all the important use of the product makes it lightning fast and efficient!!! Fast and friendly support and a real willingness to listen and build a truly useful product! Cons: So far, very few bugs, and very few negative things to say. The one feature that is not quite there yet is being worked on and will be updated in the next two weeks so even less to consider as Cons very soon... Vendor Response Thanks Emmanuel! Much appreciated, we're working on a couple of updates you'll love! :) Replied September 2020 Read More VR Verified Reviewer Information Technology and Services 201-500 employees Used weekly for less than 6 months Reviewed September 2020 Good single user prefab app 5 As a former Textexpander user (but who wants to pay that much per user seat), I was looking for a replacement for my Customer Success team. I wanted it to be collaborative between team members (multiple users with admin privileges to add/edit prefabs), be able to hold a plethora of prefabs, contain gifs and images as well as links. I look at quite a few options compared to Typedesk and Typedesk seemed to have an easy trial and interface to try it out. I would say Typedesk does not meet my criteria. Based on what I need for the team, a non-negotiable is adding images (not merely links to the images) in the prefab itself and having users collaborate. Perhaps the trial limited collaboration, but, for these two reasons, I decided not to move forward with the product for our team. However, if I was a single user, this would partly fit my needs, but again, I need to have images and gifs inside of the prefab (not just links to them). Ratings Breakdown 4 Ease of use 4 Value for money 3 Functionality Pros: \-Easy to store my prefabs -trial was easy to start -user interface seemed simple -customers support was proactive in their reach out, I just ran out of time in my workday to provide sufficient feedback to them as they were reaching out Cons: \-formatting disappeared when I pasted prefab into the app -it's supposed to be collaborative between team members, but when I shared it with a team member, they had read only access. -can't insert gifs or images into prefabs; this would be incredibly helpful for customer support. it actually makes the product impossible for me to say yes to without this feature alone. Reasons for choosing typedesk cheaper collaborative between team members Vendor Response Hi there! Thanks for your feedback, we're working on improvements including the ones you mention. Collaboration is a big thing, and we'll definitely iterate on that in the near future :) Replied September 2020 Read More TM Thomas M. Verified reviewer Legal Services 2-10 employees Used daily for less than 2 years Review source Reviewed February 2025 Not great, especially if you need support 1 For one user, it works ok - syncing edits from the desktop version to your online version takes ages and often is not working. Ratings Breakdown 3 Ease of use 3 Value for money 1 Customer support 2 Functionality Pros: We can create unlimited custom email templates Cons: Syncing of edits is not working if you have several users. Software too often "not responding." No support if things don't work. Read More Curt C. Verified reviewer Marketing and Advertising 11-50 employees Used weekly for less than 12 months Reviewed September 2020 A handy tool for those who send a ton of emails 5 Great customer support whenever a few initial onboarding and basic usage questions arose...definitely recommended! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I really like the ease of use TypeDesk, and its easy accessibility when sending repetitive and routine responses...it's a great tool! Cons: The only cumbersome aspect is having to re-login each time on boot-up, but it's a small price to pay for the convenience the tool provides. Reasons for choosing typedesk While I'm exposed to tons of new tools every day, I really haven't seen any products that do what TypeDesk does as conveniently as TypeDesk does it. Vendor Response Thanks Curt! I'm glad to read your review, and we'll have a look and fix this annoying issue that logs you out every reboot (feel free to reach out with details if you get a chance). Sorry about that! Replied September 2020 Read More Diana v. Verified reviewer Design Self-Employed Used daily for less than 6 months Review source Reviewed October 2021 Typedesk saves me hours a week 5 Just plain awesome Ratings Breakdown 5 Ease of use 5 Value for money 4 Functionality Pros: Before Typedesk I had a wiki that I used for my templates. Mostly I used the templates for my mails, social media and random info. Every time I had to copy and paste and then read the whole text and adjust it as needed. And now? I answer a few questions and the whole text is ready to go! Typedesk is saving hours a week :-) Cons: There is absolutely nothing I don't like about Typedesk! Of course a few things I would love to be added in the future, but it's already on the roadmap :-) Read More VR Verified Reviewer Design Self-Employed Used daily for less than 6 months Review source Reviewed August 2021 A gamechanger for support tickets 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Typedesk is an amazing time-saver! I'm always creating canned responses for emails and chats, but it was a pain to have to retype the same responses over and over again. Typedesk is so easy to use with one click there's nothing to remember. I don't know what I would do without it! The support by its \[SENSITIVE CONTENT\] is also generous. Cons: A problem I had was solved by the \[SENSITIVE CONTENT\] very quickly and since then everything is working fine. Read More Christopher F. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 6 months Review source Reviewed February 2023 Responding just got boosted! 5 Ratings Breakdown 5 Ease of use 5 Value for money 3 Functionality Pros: I really like how easy it was to put it to use. It's working great and helps a lot in my day to day work. Cons: The biggest missing piece is the lack of a mobile version. Cherry would be if it's synced for the responses.Additionally I'd love to see some more abilities to create conditions and have spintax work to make responses more variable. Read More keith s. Verified reviewer Automotive 2-10 employees Used daily for less than 6 months Reviewed September 2020 Typedesk 4 Excellent Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Integration with internet browser and ease of access to text required Cons: Sometimes there are bugs in using the software but these are quickly delt with by developers Vendor Response Thanks Keith! We do work on typedesk every single day to make it more powerful and stable over time! Feel free to reach out anytime you have a question :) Replied September 2020 Read More VR Verified Reviewer Professional Training & Coaching 2-10 employees Used daily for free trial Review source Reviewed February 2021 Time saver, easy to use. Ideal for repetitive tasks. 5 Very easy to use, saves a ton of time. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love how easy is to create a response that I use for emails, linked in or answering frequent questions. Cons: Nothing much it works as promised. And the dev team got back to me saying the phone app is coming. Read More VR Verified Reviewer E-Learning Self-Employed Used daily for less than 6 months Reviewed September 2020 An aweosme tool that does exactly what I need 5 it's very good, i like it Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: very simple and quick to use, does exactly what i need Cons: would be great to have more features some day :) Vendor Response Thanks! Much appreciated :) Replied September 2020 Read More Showing 1 - 10 of 49 Reviews Load More Reviews ## typedesk Popular Comparisons [Google Docs vs typedesk](https://www.softwareadvice.com/compare/327807-google-docs/vs/469761-typedesk/)[Microsoft Excel vs typedesk](https://www.softwareadvice.com/compare/402345-microsoft-excel/vs/469761-typedesk/)[Microsoft Word vs typedesk](https://www.softwareadvice.com/compare/399478-microsoft-word/vs/469761-typedesk/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24118) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16374) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4462) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? 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