# Infinity Call Tracking Software Reviews, Demo & Pricing - 2026 > Review of Infinity Call Tracking Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/470524-Call-Tracking --- [Home](https://www.softwareadvice.com/) / [Call Tracking Software](https://www.softwareadvice.com/voip/call-tracking-comparison/) / Infinity Call Tracking Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Infinity Call Tracking 2026: Benefits, Features & Pricing Wondering if Infinity Call Tracking is right for your organization? Our Call Tracking Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Infinity Call Tracking 4.7 [(17)](https://www.softwareadvice.com/product/470524-Call-Tracking/#reviews) Pricing Starting at $65.00 per month ### About Infinity Call Tracking Infinity offers a cloud-based call tracking solution that helps small to large businesses manage customer engagement, marketing communication and call recording with sentiment analysis. The platform enables users to track numbers across multiple channels including websites, landing pages, emails, brochures and more. Infinity offers visitor level call tracking to let users track the digital journey of prospects and capture their website interactions history with sources, channels and keywords data. Additionally, it facilitates tracking for multiple campaigns as well as sessions. The platform also allows users to analyze marketing initiatives via offline tracking from sources such as broadcast adverts, business cards and flyers. Infinity integrates with various third-party applications such as Omniture, Webtrends, Quantcast, Salesforce, Google Adwords, DCM and Google Analytics. The product is available on a monthly subscription pricing and support is extended via phone, email, documentation and an online helpdesk. Wondering if Infinity Call Tracking is right for your organization? Our Call Tracking Software selection experts can help you in 15 minutes or less. ## Infinity Call Tracking User Interface ## Popular Infinity Call Tracking Alternatives Main Product Infinity Call Tracking 4.7 [(17)](https://www.softwareadvice.com/product/470524-Call-Tracking/#reviews) Ratings Breakdown - 4.59Ease of use - 4.20Value for money - 4.71Customer support - 4.53Functionality Pricing Starting at $65.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(387)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.51Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price ## Infinity Call Tracking Pricing and Plans Starting price: $65.00 per month Free Trial Free Version Basic $65.00 per feature, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Infinity Call Tracking Features - Popular features found in Call Tracking Caller ID Call Monitoring Call Routing Call Transcription Computer Telephony Integration Conversion Tracking CRM IVR Keyword Tracking Voice Mail - More features of Infinity Call Tracking Activity Dashboard Activity Tracking API Archiving & Retention Call Recording Call Reporting Call Tracking Call Tracking Metrics Campaign Analytics Campaign Management Contact Management Event Triggered Actions File Transfer Interaction Tracking Monitoring On-Demand Recording Real-Time Analytics Recording ROI Tracking ## Infinity Call Tracking Integrations Quantcast Integration rated undefined from -1 review Webtrends Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review Cloud Messaging Stack Integration rated undefined from -1 review Google Analytics 360 Integration rated undefined from -1 review ## Infinity Call Tracking User Reviews Overall Rating 4.7 Ratings Breakdown 5 71% 4 29% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.2 Customer support 4.7 Functionality 4.5 Have you used Infinity Call Tracking and would like to share your experience with others? Joe S. Verified reviewer Marketing and Advertising 10000+ employees Used weekly for more than 2 years Review source Reviewed July 2020 Fantastic management and support 5 It was a pleasure and I'm sorry that we can't continue but it's due to covid and current costs Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The insights are great and presented in an understandable way and the support and account management we received from \[SENSITIVE CONTENT HIDDEN\] respectively was excellent - thank you! Cons: Not much, generally it was excellent so no complaints here Read More DB Dan B. Verified reviewer Marketing and Advertising 11-50 employees Used daily for more than 2 years Reviewed March 2019 A tool that does the job well. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: I like how in-depth the call tracking is and how easy the UI is to use. We regularly get a lot of requests to look into rogue callers and to credit calls, the software allows us to easily determine whether or not it was a legitimate call. The support team are an excellent bunch who respond to queries pretty fast and go out of their way to make our lives easier. Cons: The admin portal has limited functionality for the end-user, we regularly have to contact Infinity Support to create new users and dial in groups, for example. I'm sure there's reasons for this, but it's just a mild inconvenience at times as sometimes their workload is high, it can take a little longer for a response. They do state they will respond within 48hrs, which has always been the case though. Read More AM Al M. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 12 months Review source Reviewed November 2022 Product fine, customer service poor 4 I would rate it as a poor experience; at no point in the process did I feel that they valued us as a customer, and it was bitterly disappointing that someone in a senior position didn't take on our issues and see it as an opportunity to turn a negative situation around. Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 2 Functionality Pros: As far as call tracking platforms go (and we didn't need to deploy any of the advanced features) this is on-par with alternatives. Cons: We chose this platform because they offered a Google Data Studio connector; in September 2022 this stopped working and we were promised a fix within a week (after chasing multiple times on the issue). Eight weeks later and we're no further forwards.Comms with Infinity have been awful - they don't actively contact us, even when they promise to update us. The last time I was able to get a response was because I chased their \[SENSITIVE CONTENT\] on LinkedIn, who then ignored me afterwards.Little to no chance of us using them again. Reasons for switching to Infinity Call Tracking We specifically wanted a platform with a GDS connector, hence the deep frustration that it's been "broken" for the last two months. Read More OB Océane B. Verified reviewer Business Supplies and Equipment 1001-5000 employees Used daily for more than 2 years Review source Reviewed June 2020 Great customer service 5 My favorite part of working with Infinity has been the personalised service I had always got from them even though we are not even a "premium customer". \[SENSITIVE CONTENT HIDDEN\] and of course, my favorite \[SENSITIVE CONTENT HIDDEN\] have been not only extremely friendly but also very knowledgeable and always working super hard to solve any issue or support me with the day to day management of the program. I don't know much about competitor offers but I can definitely recommend Infinity for their great service. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Easy to implement and to use, the new customer hub is particularly modern and user friendly compared to the old portal (which was easy to use anyway). We've recently starting using conversation analytics and I'm really liking this feature as it solves a problem we were having with people not rating their calls. Cons: Not being able to bulk download recorded calls. Read More LN Laura N. Verified reviewer Financial Services 51-200 employees Used daily for less than 12 months Reviewed March 2019 Infinity is imperative to the success of our new business strategy 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The call tracking gives us a better understanding of the marketing activity that is driving the enquiries and converting to new business. The integration with Doubleclick has improved the efficiency of our PPC campaign, we have a better cost per lead now. The agents can rate calls directly in to the portal which gives us clearer reporting which also links with GA so we can view qualified calls and appointments booked. All activity whether online or offline can be measured using Infinity's fixed numbers. The IVR allows users to select which department they want to speak with to help us divert calls quickly to the right people. Cons: Infinity is really useful for our business. We previously used a competitor and Infinity is by far superior in its customer service, functionality and reporting. Read More VR Verified Reviewer Telecommunications 51-200 employees Used daily for more than 2 years Reviewed March 2019 Outstanding Features - Great Customer Service 5 We've been a client of Infinity for many years and find their service invaluable. Their customer support team are always on hand to offer a helping hand if ever needed Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The Infinity platform dashboard provides our business the marketing intelligence that allows us to get a true understanding of the value of all of our website clicks. Cons: Nothing that comes to mind - the features of the service give us all the information required in order to make intelligent marketing decisions. Read More LS Lisa S. Verified reviewer Leisure, Travel & Tourism 201-500 employees Used daily for more than 2 years Review source Reviewed July 2020 A great tool to bridge the gap between online and offline 5 We are going from strength to strength in our partnership and helping to bring the business on board about how powerful this tool is. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The powerful insight we can give to the business about our marketing spend, the calls it drives and the great customer service we get from the infinity account team. Cons: We haven't integrated it into our other tools, mainly our SCV and therefore it's another tab on a browser to open and download the reports into excel to manipulate. Read More JB James B. Verified reviewer Marketing and Advertising 1001-5000 employees Used daily for more than 2 years Reviewed March 2019 Great platform 5 A deeper level understanding of what channels are driving phone enquiry that is converting - great platform, excited to know how they evolve the platform from here. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Great insights into quality and ROI of phone enquiry. Responsive customer service team. Evolving platform - always adding new features and integrations with other third party suppliers. Cons: It would be good to see them integrate with Facebook ads platform. Read More NC Nick C. Verified reviewer Marketing and Advertising 2-10 employees Used daily for more than 2 years Reviewed March 2019 Good Stuff 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Easy to navigate around the portal and shows data in different formats. Cons: Does not link up with Google Data Studio. Read More Monique D. Verified reviewer Marketing and Advertising 2-10 employees Used weekly for less than 6 months Review source Reviewed December 2019 Everyday use Saas 5 i'm happy with my purchase. They have a app as well. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I'm being using htis saas everyday. I love the UX/UI. Very appealing to the eye. My bills & business info will be imputed in infinity. Cons: The loading on the site can be slow at times. i know in due time they will fix everything. I have confidence in their team. 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