# HelpDocs Software Reviews, Demo & Pricing - 2026 > Review of HelpDocs Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/472282-HelpDocs --- [Home](https://www.softwareadvice.com/) / [Knowledge Management Software](https://www.softwareadvice.com/help-desk/knowledge-management-comparison/) / HelpDocs Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # HelpDocs 2026: Benefits, Features & Pricing Wondering if HelpDocs is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview HelpDocs 4.1 [(8)](https://www.softwareadvice.com/product/472282-HelpDocs/#reviews) Pricing Starting at $39.00 per month ### About HelpDocs HelpDocs is a knowledge base platform that helps businesses streamline customer support and improve self-service. Users can create a searchable help center for customers. Its AI-powered writing tools generate and refine content as well as multilingual capabilities and machine translations help provide support in customers' preferred languages. HelpDocs helps users control which users see specific articles and improve self-service with analytics. It facilitates integration with various third-party systems such as Intercom, Slack, Front and more. Teams can organize content, add media, generate article drafts, rewrite content as well as track search trends, engagement, and performance to optimize self-service. Wondering if HelpDocs is right for your organization? Our Knowledge Management Software selection experts can help you in 15 minutes or less. ## HelpDocs User Interface ## Popular HelpDocs Alternatives Main Product HelpDocs 4.1 [(8)](https://www.softwareadvice.com/product/472282-HelpDocs/#reviews) Ratings Breakdown - 4.63Ease of use - 4.20Value for money - 5.0Customer support - 4.0Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Microsoft SharePoint](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/) 4.4 [(5438)](https://www.softwareadvice.com/cms/microsoft-sharepoint-profile/reviews/) Ratings Breakdown - 4.08Ease of use - 4.23Value for money - 4.13Customer support - 4.27Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [Confluence](https://www.softwareadvice.com/project-management/confluence-profile/) 4.5 [(3687)](https://www.softwareadvice.com/project-management/confluence-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.28Value for money - 4.28Customer support - 4.36Functionality Pricing Starting at $5.42 per month Get Price Alternative Product [Notion](https://www.softwareadvice.com/project-management/notion-profile/) 4.7 [(2753)](https://www.softwareadvice.com/project-management/notion-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.57Value for money - 4.39Customer support - 4.62Functionality Pricing Starting at $12.00 per month Get Price Alternative Product [Guru](https://www.softwareadvice.com/help-desk/guru-profile/) 4.8 [(639)](https://www.softwareadvice.com/help-desk/guru-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.76Value for money - 4.77Customer support - 4.76Functionality Pricing Available upon request Get Price Alternative Product [Paperpile](https://www.softwareadvice.com/help-desk/paperpile-profile/) 4.8 [(122)](https://www.softwareadvice.com/help-desk/paperpile-profile/reviews/) Ratings Breakdown - 4.71Ease of use - 4.72Value for money - 4.73Customer support - 4.47Functionality Pricing Starting at $2.99 per month Get Price ## HelpDocs Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Basic $39.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HelpDocs Features - Popular features found in Knowledge Management Access Controls/Permissions Catalog Management Collaboration Tools Commenting/Notes Content Management Data Import/Export Discussions/Forums Document Management Self Service Portal Text Editing - More features of HelpDocs Decision Support Full Text Search Knowledge Base Management ## HelpDocs User Reviews Overall Rating 4.1 Ratings Breakdown 5 50% 4 13% 3 38% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.2 Customer support 5.0 Functionality 4.0 Have you used HelpDocs and would like to share your experience with others? JT Jon T. Verified reviewer Market Research 201-500 employees Used weekly for less than 12 months Review source Reviewed October 2019 Great Investment 5 It is an amazing solution. We support our resource page answering hundreds of user questions a day and reducing impact on our support team by hours a week. We also are able to gather a lot of product feedback and route customer questions easily to the right support teams. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Software is very easy to get setup and we were able to launch our new resources page for our users within 10 days. Cons: Lacks some flexibility in terms of supporting multiple products within our organization. It can be worked around, just not ideal. Reasons for switching to HelpDocs We still utilize Intercom for messaging and user analytics, but their articles solution did not meet our needs. Vendor Response Hey Jon! Thanks so much for the review! Super glad you managed to get your knowledge base set up so quickly. We're looking to make it easier to add more accounts on your own in the future, so hopefully that'll help with the multiple products. Replied November 2019 Read More CM Colleen M. Verified reviewer Computer Software 51-200 employees Used daily for less than 2 years Review source Reviewed November 2019 Straightforward Tool to Manage Support Documentation 5 When comparing Helpdocs to the tool we were using before, we are much happier. It is significantly easier to use, less expensive and comes with great Customer Support. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Virtually no training is involved to get up and running with Helpdocs. If you do have questions, they have their own robust Support docs as well as an extremely helpful team to help out. Cons: Only con that comes to mind is when exporting documents, you can only export to a PDF or Excel file. Would love to be able to export to an editable format. Reasons for switching to HelpDocs Our old tool was difficult to use. Vendor Response Hey Colleen! So happy you found it so easy to get started with HelpDocs! Glad our own support docs hit the mark too Interesting about the export options! We'll have to take a look and see what we can do in the future. Thanks for taking the time to write us a review Replied November 2019 Read More MM Mridula M. Verified reviewer Information Technology and Services 51-200 employees Used daily for less than 12 months Review source Reviewed July 2021 An inexpensive tool for small internal teams 3 The team is excellent and gives excellent support. This is a good option for small companies who do not have budget for a full fledged CCMS. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 1 Functionality Pros: \* Provides hosting for your docs. \* Gives html based WSYWYG editor. \* Intuitive hence you need not train your writers extensively. Cons: This is NOT a CCMS neither can this replace confluence. Not suitable for big teams with dynamic content. In-product review is missing. Tables are a nightmare. The list function is not coded well. They discourage you to access the html editor, but in many cases you have to tweak it to work with lists and tables. Content reuse absent Global variables absent. You will not select this as a solution if you are an Information Architect. Read More ES Eric S. Used daily for less than 12 months Review source Reviewed July 2017 Avoid hundreds of customer support tickets! 5 Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: \- Easy to setup - Small team that really cares about customer feedback and is willing to go the extra mile Cons: In a market with a lot of mediocre options, they stand out. However, it's a bit overpriced for what you're getting. Unfortunately, if you're looking for a high level of quality in your knowledge base then you don't have a lot of options right now. Vendor Response Hey Eric! ¿ Thanks for the review¿super glad you're getting on well with us and driving down the volume of tickets. Totally understand your feedback about the price! It's something we're always looking at, but right now it's the only way keep the quality of support high. Have an awesome day :) Replied July 2017 Read More AG Amit G. Verified reviewer Computer Software 2-10 employees Used other for less than 12 months Review source Reviewed February 2020 Best Help Authoring Tool 4 I am overall satisfied with product. It is wonderful software ever I loved it. Ratings Breakdown 5 Ease of use 4 Functionality Pros: This is best help authoring tool I found ever. it is very user friendly software in industry. We can create CHM, Html, PDF or Word documents using this. we can classify hep manual easily in topics and sub topics and add keywords for search indexing. Cons: The software is overall good but I observed that facility to import data from existing word document is not provided. Vendor Response Thanks for the kind feedback Amit and for letting us know about the Word import :) Replied February 2020 Read More AL Anna L. Used daily for less than 6 months Review source Reviewed July 2017 Awesome knowledge base software for both internal and external use. 5 I avoid 100 tickets a week by having a Helpdocs knowledge base. It is easy to navigate for our customers. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The customer support is amazing. They are always on top of answering their live chat. The Helpdocs team will write code for you on the spot to achieve whatever you would like to change on your Knowledge base. Cons: Vendor Response Thanks so much Anna! Awesome to have you on the platform and super pleased you're getting on so well. ¿ Replied July 2017 Read More BD Beatriz D. Verified reviewer Computer & Network Security 11-50 employees Used weekly for less than 6 months Review source Reviewed November 2018 Good but not great 3 Ratings Breakdown 4 Ease of use 4 Functionality Pros: \* Love the markdown/html editors! \* Good access controls for visibility (draft, private link and fully published) Cons: \* Doesn't integrate well with Atlassian (JIRA service desk) \* Not the best documentation Would love to see more ways to integrate helpdocs with other products (case management or customer success) Vendor Response Hey Beatriz! Thanks for the feedback, we'll have a look at the integrations and how we can build more useful ones :) Replied November 2019 Read More BO Brandon O. Verified reviewer Marketing and Advertising 2-10 employees Used other for less than 6 months Review source Reviewed December 2018 It's cheaper but you get what you pay for 3 Ratings Breakdown 3 Ease of use 3 Functionality Pros: I like that they helped me migrate all of my help articles from Intercom. However, once we started using it we just needed more features than what they offered. We ended up going back to intercom. Cons: It's pretty basic and just needs to grow a bit more. I think it will be a good product in the future. Read More Showing 1 - 8 of 8 Reviews ## Other Top Recommended Knowledge Management Software [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (731) Recently recommended **11** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (519) Recently recommended **8** times [Document360](https://www.softwareadvice.com/crm/document360-profile/) **4.7** (292) Recently recommended **5** times Stuck Between Options? Our experts can help you compare HelpDocs with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice