--- title: "HelpDocs Software Reviews, Demo & Pricing - 2026" description: "Review of HelpDocs Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/472282-HelpDocs/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) / HelpDocs Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # HelpDocs Review From $39/month Free trial 1 plan Wondering if HelpDocs is right for your organization? Our Knowledge Base Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview HelpDocs 4.1 [(8)](https://www.softwareadvice.com/product/472282-HelpDocs/#reviews) Pricing Starting at $39.00 per user per month ### About HelpDocs HelpDocs is a knowledge base platform that helps businesses streamline customer support and improve self-service. Users can create a searchable help center for customers. Its AI-powered writing tools generate and refine content as well as multilingual capabilities and machine translations help provide support in customers' preferred languages. HelpDocs helps users control which users see specific articles and improve self-service with analytics. It facilitates integration with various third-party systems such as Intercom, Slack, Front and more. Teams can organize content, add media, generate article drafts, rewrite content as well as track search trends, engagement, and performance to optimize self-service. Do you work for HelpDocs? [Manage this product listing](https://www.g2.com/products/helpdocs/claim_requests/new?auto=true) Wondering if HelpDocs is right for your organization? Our Knowledge Base Software selection experts can help you in 15 minutes or less. ## HelpDocs User Interface ## Popular HelpDocs Alternatives Main Product HelpDocs 4.1 [(8)](https://www.softwareadvice.com/product/472282-HelpDocs/#reviews) Ratings Breakdown - 4.63Ease of use - 4.20Value for money - 5.0Customer support - 4.0Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(805)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.42Value for money - 4.54Customer support - 4.34Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) 4.6 [(5318)](https://www.softwareadvice.com/hr/connecteam-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.47Value for money - 4.61Customer support - 4.53Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1006)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [monday AI Work Platform](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6123)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.28Value for money - 4.43Customer support - 4.45Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Aha!](https://www.softwareadvice.com/help-desk/aha-profile/) 4.7 [(565)](https://www.softwareadvice.com/help-desk/aha-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.57Value for money - 4.84Customer support - 4.64Functionality Pricing Starting at $9.00 per year Get Price ## HelpDocs Pricing and Plans Starting price: $39.00 per month Free Trial Free Version Basic $39.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## HelpDocs Features - Popular features found in Knowledge Base Feedback Management Multi-Language Rich Text Editor Self Service Portal - More features of HelpDocs Catalog Management Collaboration Tools Content Management Decision Support Full Text Search Knowledge Base Management ## HelpDocs User Reviews ## HelpDocs customer ratings - Overall rating: 4.1/5 - Total reviews: 8 ### Rating distribution - 5 stars: 4 reviews (50%) - 4 stars: 1 reviews (13%) - 3 stars: 3 reviews (38%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.2/5 - Customer support: 5/5 - Functionality: 4/5 --- Have you used HelpDocs and would like to share your experience with others? ### Great Investment - Overall rating: 5/5 - Reviewer: Jon T. - Verified reviewer: Yes - Industry: Market Research - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered It is an amazing solution. We support our resource page answering hundreds of user questions a day and reducing impact on our support team by hours a week. We also are able to gather a lot of product feedback and route customer questions easily to the right support teams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software is very easy to get setup and we were able to launch our new resources page for our users within 10 days. #### Cons Lacks some flexibility in terms of supporting multiple products within our organization. It can be worked around, just not ideal. #### Reasons for switching to HelpDocs We still utilize Intercom for messaging and user analytics, but their articles solution did not meet our needs. #### Vendor response Hey Jon! Thanks so much for the review! Super glad you managed to get your knowledge base set up so quickly. We're looking to make it easier to add more accounts on your own in the future, so hopefully that'll help with the multiple products. Replied November 2019 --- ### Straightforward Tool to Manage Support Documentation - Overall rating: 5/5 - Reviewer: Colleen M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered When comparing Helpdocs to the tool we were using before, we are much happier. It is significantly easier to use, less expensive and comes with great Customer Support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Virtually no training is involved to get up and running with Helpdocs. If you do have questions, they have their own robust Support docs as well as an extremely helpful team to help out. #### Cons Only con that comes to mind is when exporting documents, you can only export to a PDF or Excel file. Would love to be able to export to an editable format. #### Reasons for switching to HelpDocs Our old tool was difficult to use. #### Vendor response Hey Colleen! So happy you found it so easy to get started with HelpDocs! Glad our own support docs hit the mark too Interesting about the export options! We'll have to take a look and see what we can do in the future. Thanks for taking the time to write us a review Replied November 2019 --- ### An inexpensive tool for small internal teams - Overall rating: 3/5 - Reviewer: Mridula M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered The team is excellent and gives excellent support. This is a good option for small companies who do not have budget for a full fledged CCMS. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros * Provides hosting for your docs. * Gives html based WSYWYG editor. * Intuitive hence you need not train your writers extensively. #### Cons This is NOT a CCMS neither can this replace confluence. Not suitable for big teams with dynamic content. In-product review is missing. Tables are a nightmare. The list function is not coded well. They discourage you to access the html editor, but in many cases you have to tweak it to work with lists and tables. Content reuse absent Global variables absent. You will not select this as a solution if you are an Information Architect. --- ### Avoid hundreds of customer support tickets! - Overall rating: 5/5 - Reviewer: Eric S. - Product usage: Used daily for less than 12 months - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Easy to setup - Small team that really cares about customer feedback and is willing to go the extra mile #### Cons In a market with a lot of mediocre options, they stand out. However, it's a bit overpriced for what you're getting. Unfortunately, if you're looking for a high level of quality in your knowledge base then you don't have a lot of options right now. #### Vendor response Hey Eric! ¿ Thanks for the review¿super glad you're getting on well with us and driving down the volume of tickets. Totally understand your feedback about the price! It's something we're always looking at, but right now it's the only way keep the quality of support high. Have an awesome day :) Replied July 2017 --- ### Best Help Authoring Tool - Overall rating: 4/5 - Reviewer: Amit G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am overall satisfied with product. It is wonderful software ever I loved it. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros This is best help authoring tool I found ever. it is very user friendly software in industry. We can create CHM, Html, PDF or Word documents using this. we can classify hep manual easily in topics and sub topics and add keywords for search indexing. #### Cons The software is overall good but I observed that facility to import data from existing word document is not provided. #### Vendor response Thanks for the kind feedback Amit and for letting us know about the Word import :) Replied February 2020 --- ### Awesome knowledge base software for both internal and external use. - Overall rating: 5/5 - Reviewer: Anna L. - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I avoid 100 tickets a week by having a Helpdocs knowledge base. It is easy to navigate for our customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer support is amazing. They are always on top of answering their live chat. The Helpdocs team will write code for you on the spot to achieve whatever you would like to change on your Knowledge base. #### Vendor response Thanks so much Anna! Awesome to have you on the platform and super pleased you're getting on so well. ¿ Replied July 2017 --- ### Good but not great - Overall rating: 3/5 - Reviewer: Beatriz D. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros * Love the markdown/html editors! * Good access controls for visibility (draft, private link and fully published) #### Cons * Doesn't integrate well with Atlassian (JIRA service desk) * Not the best documentation Would love to see more ways to integrate helpdocs with other products (case management or customer success) #### Vendor response Hey Beatriz! Thanks for the feedback, we'll have a look at the integrations and how we can build more useful ones :) Replied November 2019 --- ### It's cheaper but you get what you pay for - Overall rating: 3/5 - Reviewer: Brandon O. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros I like that they helped me migrate all of my help articles from Intercom. However, once we started using it we just needed more features than what they offered. We ended up going back to intercom. #### Cons It's pretty basic and just needs to grow a bit more. I think it will be a good product in the future. --- Showing 1 - 8 of 8 Reviews ## HelpDocs Popular Comparisons [Freshservice vs HelpDocs](https://www.softwareadvice.com/compare/436317-freshservice/vs/472282-HelpDocs/) ## Other Top Recommended Knowledge Base Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18815) Recently recommended **58** times [SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) **4.6** (81) Recently recommended **45** times [Quickbase](https://www.softwareadvice.com/crm/quick-base-profile/) **4.4** (334) Recently recommended **21** times [Rock Solid](https://www.softwareadvice.com/crm/rock-solid-profile/) **0.0** (0) Recently recommended **16** times Stuck Between Options? Our experts can help you compare HelpDocs with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice