--- title: "Sovos Software Reviews, Demo & Pricing - 2026" description: "Review of Sovos Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/473875-Sovos-Sales-Tax/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Sales Tax Software](https://www.softwareadvice.com/sales-tax/) / Sovos Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Sovos Review From $1/year 1 plan On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Sovos 3.5 [(19)](https://www.softwareadvice.com/product/473875-Sovos-Sales-Tax/#reviews) Pricing Starting at $1.00 per year Top Alternatives ### About Sovos Designed for businesses in retail, manufacturing, finance, insurance and other industries, Sovos is a cloud-based sales tax solution that helps businesses manage tax compliance and regulatory reporting on a centralized interface. The platform supports various tax types including value added tax, sales and use tax, information reporting, unclaimed property and insurance statutory reporting. It helps users gain visibility into the transaction lifecycle, aiding in adherence to business and regulatory requirements. Sovos also supports tax determination on a global scale and automates the filing of various tax and regulatory reports. Key features include continuous transaction controls, VAT reporting, VAT determination, IPT determination and more. Do you work for Sovos? [Manage this product listing](https://www.g2.com/products/sovos/claim_requests/new?auto=true) ## Sovos User Interface ## Popular Sovos Alternatives Main Product Sovos 3.5 [(19)](https://www.softwareadvice.com/product/473875-Sovos-Sales-Tax/#reviews) Ratings Breakdown - 3.68Ease of use - 3.33Value for money - 3.39Customer support - 3.79Functionality Pricing Starting at $1.00 per year Alternative Product [Avalara](https://www.softwareadvice.com/sales-tax/avalara-profile/) 4.0 [(357)](https://www.softwareadvice.com/sales-tax/avalara-profile/reviews/) Ratings Breakdown - 3.78Ease of use - 3.54Value for money - 3.37Customer support - 3.91Functionality Pricing Starting at $69.00 per month Alternative Product [Kintsugi](https://www.softwareadvice.com/product/515636-Kintsugi/) 4.8 [(16)](https://www.softwareadvice.com/product/515636-Kintsugi/#reviews) Ratings Breakdown - 4.88Ease of use - 4.80Value for money - 4.93Customer support - 4.88Functionality Pricing Starting at $75.00 per month Alternative Product [TaxCloud](https://www.softwareadvice.com/sales-tax/taxcloud-profile/) 3.5 [(73)](https://www.softwareadvice.com/sales-tax/taxcloud-profile/reviews/) Ratings Breakdown - 3.33Ease of use - 3.27Value for money - 3.02Customer support - 3.36Functionality Pricing Starting at $19.00 per month Alternative Product [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) 4.3 [(8528)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) Ratings Breakdown - 4.24Ease of use - 4.16Value for money - 4.00Customer support - 4.26Functionality Pricing Starting at $38.00 per month Alternative Product [hellotax](https://www.softwareadvice.com/corporate-tax/hellotax-profile/) 4.7 [(112)](https://www.softwareadvice.com/corporate-tax/hellotax-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.60Value for money - 4.67Customer support - 4.56Functionality Pricing Starting at €39.00 per month ## Sovos Pricing and Plans Starting price: $1.00 per year Free Trial Free Version Basic $1.00 per year No plan information available ## Sovos Features - Popular features found in Sales Tax Sales Tax Management Tax Compliance Tax Filing Transaction Tracking - More features of Sovos Address Validation API Audit Trail Compliance Management Consumer Use Tax Exemption Management Invoice Management Real-Time Data Taxability Verification Tax Calculation Value Added Tax (VAT) Workflow Management ## Sovos Integrations SAP HANA Cloud Integration rated undefined from -1 review SAP Business One Integration rated undefined from -1 review Adobe Commerce Integration rated undefined from -1 review NetSuite Integration rated undefined from -1 review Salesforce Sales Cloud Integration rated undefined from -1 review ## Sovos User Reviews ## Sovos customer ratings - Overall rating: 3.5/5 - Total reviews: 19 ### Rating distribution - 5 stars: 5 reviews (26%) - 4 stars: 7 reviews (37%) - 3 stars: 3 reviews (16%) - 2 stars: 1 reviews (5%) - 1 star: 3 reviews (16%) ### Secondary ratings - Ease of use: 3.7/5 - Value for money: 3.3/5 - Customer support: 3.4/5 - Functionality: 3.8/5 --- Have you used Sovos and would like to share your experience with others? ### Sovos review - Overall rating: 4/5 - Reviewer: Kimberly W. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. About 7/10. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It allows for you to make changes to tax after the transaction goes through - for instance, if we put in a sales order but then a customer remits their tax exemption cert, we can go back in and adjust without having to completely refund what we charged initially, just to re-charge them the correct amount. #### Cons They are never clear on what is what - there are so many names and vocab to their different portals, and programs. I never know what they are talking about, and they do not offer up great explanations either. #### Reasons for choosing Sovos Made the most sense for our business - having to adjust a great number of transactions after they go through initially. #### Reasons for switching to Sovos They were messing up our sales tax returns. --- ### Good but clunky - Overall rating: 4/5 - Reviewer: Kristin U. - Verified reviewer: Yes - Industry: Printing - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The software does what it is supposed to, it correctly calculates sales tax even on complex transactions. We use the program to calculate tax, store resale and exemption certificates and file our returns in 26 states. #### Cons the software is not one software and it really shows. If you are storing resale & exemption certificates they goes into one program. Once it is in the system it is transferred to another system. You can change the reason for exemption, let's say you pick educational but it should have been government. you need to go to another system, make the change there, then go back to the fist system and make the same change there. This follows across the whole platform, we use a certificate manager, tax determination, reporting, and tax filing. Each of these is a separate system and they don't talk to each other. #### Reasons for switching to Sovos TaxJar does not have robust reporting, we found several places where the reports from the system did not match each other. If you are not using one of their standard interfaces the program can give you unexpected results, which you don't want with sales tax. --- ### Awful non Existent Customer Support - Overall rating: 1/5 - Reviewer: Mark P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Good job on sales tax filing. Absolutely awful/non existent customer support. Taking close to a year to correct over billing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Sovos and taxify file our sales tax returns well. Everything else is actually not good at all. As long as you don’t have an issue it’s ok. #### Cons Sovos customer support is absolutely awful. I very seldom leave bad reviews and when I do I virtually never rant but I will rant about how terrible/non existent their support is. I’ve been using them for years and more then once they charge me way more per month every month then they’re supposed to. When this happened the first time it took over 6 months to get anyone to reply to me. I opened dozens of support tickets. I sent dozens of email direct to support, admin, finance and all the personal sovos email I could find and no one would even reply. I spent countless hours on hold only to have the call disconnect. Finally someone replied after 6 months and fixed it. Then a couple months later it started again and this time is it now close to a year of being overcharged and still no help. I’ve had a a few people finally reply and say they’ll look into it but they never get back to me. It’s so frustrating and unfair. Once my credit card expired and within days they contacted me and threatened to cancel my services but when they owe me money they don’t seem to care at all. #### Reasons for choosing Sovos It worked for our needs other then terrible support --- ### Good software for cost, frustrating help desk - Overall rating: 4/5 - Reviewer: Katryna W. - Verified reviewer: Yes - Industry: Wholesale - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ultimately, I would not recommend Sovos Intelligent Compliance Cloud, simply because when something goes wrong, their help desk is awful to deal with. Things will go wrong with any software you choose -- it's just a fact of life. But Sovos's help desk makes any problems I run into using the software that much worse. It's a really bad experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros The software is pretty easy to understand and has most of the features you could want. For the features it doesn't have, there is usually a workaround that you can do that will allow you to collect and report the tax the way you need to. #### Cons The Sovos help desk is abysmal. When I run into an issue, my experience has been that the help desk will prioritize closing the ticket rather than helping the customer. I usually end up fixing the problem myself for one reason or another. Usually it's because the help desk says that my problem is not actually a problem, and they will therefore not be fixing it. However, sometimes I fix the issue myself because the help desk can't figure out what went wrong to cause the issue. --- ### Taxport Review - Overall rating: 4/5 - Reviewer: Dawn S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used other for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the most part, my overall experience has been positive. Our implementation was a bit bumpy and sometimes confusing due to incorrect information. Each year, while processing our forms, we've identified a couple oversights in the new tax year Alias and have worked with our M.S.R. to resolve. This year, our M.S.R. recommended testing in August/September to identify such issues prior to the pressure of tax form processing. We conducted testing and worked with our M.S.R. to resolve each issue so we're hoping for a smooth Q1 in 2020. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Flexibility. We process 1099s, 1042s, T4As & T4A-NRs. This application allows us the ability to upload our files to the RFM, import everything ourselves and then research & resolve errors. We involve our M.S.R. when technical issues arise but, outside of that, we're able to process our 16,000 forms each year pretty independently. #### Cons It has a limited country table. We operate in over 300 countries and some of the forms we send out say "other country" in the mailing address because our payee resides in a country not included in the Taxport country table. #### Reasons for switching to Sovos SOVOS phased out Manchester. --- ### They repeatedly try to charge for cancelled services - Overall rating: 1/5 - Reviewer: Greg T. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered We cancelled the Sovos Taxify service in Feb of 2024. They acknowledged the cancellation but then charged our card in March 2024 and would not respond to questions by email. The phone number for support went only to voice mail. We had to dispute the cahreg through our credit card company to recover the payment. In 2025 they again contacted us for payment but thankfully our card had expired so they could not just charge us directly. the support phone number is now disconnected. In my experience this company is not trustworthy. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The software worked OK but was not the best fit. #### Cons We do not like the poor communication and false charges #### Reasons for choosing Sovos The value for our volume appeared to be the best value #### Vendor response Hi Greg, thank you for notifying us at Sovos ShipCompliant about the difficulties you encountered with Sovos' Taxify service. The team is looking into the potential causes of the problem and are committed to addressing the issues you experienced. A member of our team will continue reaching out to you directly to gather additional information and carry this conversation toward resolution. Again, we appreciate you bringing this to our attention. Replied March 2025 --- ### Disappointed - Overall rating: 2/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Extremely disappointed. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Pricing was lower and was told that issues were handled quickly and we would have a one-on-one person to help deal with issues that arose. #### Cons Pricing based on number of transactions, multiple times during the negotiations, we asked if only the invoice counted or if estimates, sales orders, and invoices all counted and was told only invoices. This is not true, our annual bill more than tripled for the renewal. Issues are not handled quickly, we do not have a single person to help with issues. Tax is incorrectly calculated in many states, have to do all of the legwork in proving taxability in certain states. Intelligent Reporting module does not work most of the time. Reports from GTD & Intelligent Reporting do not even balance to each other. Correcting transactions is a nightmare. #### Reasons for switching to Sovos Issues on the back-end...trouble with the integration between Avalara and our ERP system. #### Vendor response Thank you for taking the time to express the pros and cons of working with Sovos. As the VP of Customer Success, I greatly value direct feedback from our clients and would appreciate the opportunity to collaborate with you on the challenges you identified to ensure that we are meeting our commitments to you. It's important to note that our investment in sales tax content and our tax determination engine is second to none. Our fully staffed team of regulatory experts ensures that our solutions are up to date with the latest changes. Sales tax nexus settings can change frequently and this can impact tax calculations. However, clients have the opportunity to change their nexus settings anytime in order to meet their new business conditions. Once logged in our system, client transactions are considered audited and are reported as such without any alterations. I'd be happy to walk you through this. We are here to be your partner; you can reach out to me at andrew.elvester@sovos.com. Replied February 2021 --- ### Easy integration and very supportive company - Overall rating: 4/5 - Reviewer: Ramon P. - Verified reviewer: Yes - Industry: Construction - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have no complains. They have been very helpful and they have helped us a lot during the implementation process. Fully satisfied after the 3-4 months we were working together. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is great. It is fast and it works well and when something important for our business was missing, SOVOS has implemented it in a few days. We integrated it with our SAP ECC and it's completely transparent to the user now who do not realize there's something else behind their usual SAP interface. #### Cons Their service was down a couple of times during UAT testing, but they fixed it for good and this has not happened again. #### Reasons for choosing Sovos Direct support and guidance from them. No other companies involved inconsultancy and implementation. Also, better prepared for other countries than the US (according to our US Tax Consultants) --- ### Good Tax Software - Overall rating: 4/5 - Reviewer: Melissa M. - Verified reviewer: Yes - Industry: Wholesale - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software is very user friendly. We use Sovos for our tax calculations as well as to import information into our tax forms for filing. It has been a big help. It is a much better tax program than our old software,and we are able to get better reporting from this software as well. #### Cons At first we had an issue with support getting back to us, however, lately that has not been an issue. #### Reasons for switching to Sovos This program was not meeting our needs. --- ### Usability at it's finest - Overall rating: 5/5 - Reviewer: Jeff C. - Verified reviewer: Yes - Industry: International Trade and Development - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All of our printing and state/federal filing needs are fulfilled. We can take data from multiple source systems and in multiple formats and using this software have a consolidated repository for our compliance needs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive interface and robust help menu means that even if you don't know how to complete something you can figure things out fairly quickly. #### Cons Does not have the ability to utilize an import for W2C forms. --- Showing 1 - 10 of 19 Reviews Load More Reviews ## See what companies are saying about Software Advice