--- title: "Aesthetic Record Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Aesthetic Record. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Aesthetic Record is a good fit for you!" source_url: "https://www.softwareadvice.com/product/475261-Aesthetic-Record/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Medical Spa Software](https://www.softwareadvice.com/category/3851-medical-spa/) / [Aesthetic Record](https://www.softwareadvice.com/product/475261-Aesthetic-Record/) / Aesthetic Record Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/475261-Aesthetic-Record/) Reviews [Alternatives](https://www.softwareadvice.com/product/475261-Aesthetic-Record/alternatives/) # Aesthetic Record User Reviews ## Reviews summary - Overall rating: 3.5/5 - Total reviews: 76 ### Secondary ratings - Ease of use: 3.4/5 - Customer support: 3.5/5 - Value for money: 3.7/5 - Functionality: 3.3/5 ### Rating distribution - 5 stars: 33 reviews (43%) - 4 stars: 7 reviews (9%) - 3 stars: 14 reviews (18%) - 2 stars: 8 reviews (11%) - 1 star: 14 reviews (18%) ### Most mentioned pros - The learning curve is manageable with excellent resources, streamlining patient management in a HIPAAA compliant EMR. - I do like that we can set up IC's in the calendar with their own schedules of availability and treatments they provide - Over the years, we’ve appreciated the consistent improvements and dedication to customer service, which makes Aesthetic Record a valuable partner for our practice. ### Most mentioned cons - Unfortunately, Aesthetic Record often became an obstacle rather than a helper for our team. Because the platform charges “per user,” it automatically logs each account out after brief inactivity; on our shared iPads, that meant front-office and clinical staff were re-entering passwords about twice an hour—usually in front of a waiting patient. - The app doesn't allow to schedule in seperate rooms for hands free devices. - Unfortunately the level of complexity and all the additional fees for using things like other providers and card processing make the low monthly fee not even real. ## Aesthetic Record customer reviews Showing reviews 1-25 of 76 (page 1). ### Easy to use and great value! - Overall rating: 5/5 - Reviewer: Gina K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been using this software for about 6 months. I switched over from another aesthetic EMR platform due to cost. Aesthetic record offers all the necessary features of the more costly platforms for a fraction of the price. It even has features the more expensive platforms do not have. #### Cons There isn't really anything I don't like. Customer service is a message system within the app rather than speaking to a person over the phone. However, it is still immediate and has solved my issues or answered by questions almost immediately. #### Reasons for switching to Aesthetic Record Cost --- ### help desk to the rescue - Overall rating: 4/5 - Reviewer: heather a. - Verified reviewer: Yes - Industry: Cosmetics - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. overall it has been a positive experience. [sensitive content hidden] is great at the help desk, she always is professional and helpful in a timely manner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros in general it is intuitive. In general i can maneuver around without too much dificulty. I do wish I could open my schedule from the app , as an admin... #### Cons there are several nuanced things that I don't prefer: discounts are cumbersome and not easily applied without planning. I don't like that sometimes the calendar slides up and down and some times it slides left to right to look for future dates. I don't like that when I'm booking a client before they leave my room I can't see what the rest of my day looks like so I can be efficient with my scheduling without going to that day on my calendar. I don't want to be a burden but the queue for help is not helpful categorically and I always end up saying its an emergency even though it isn't because my questions don't fit into the categories offered. I don't like that I have to choose the only provider I have each time. It should default if there is only 1 of us (1 of me). #### Reasons for choosing Aesthetic Record word of mouth from other practitioners I work with #### Reasons for switching to Aesthetic Record left my former organization, needed a more up to date software management --- ### Stay away from Aesthetic record - Overall rating: 2/5 - Reviewer: Armin M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall we expected a much stronger software and support from the team. Seams like majority of their business is focus on getting you signed and then good luck! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The way they market their product comes off very strong, clean and user friendly however when you dive in you realize it has a lot of flaws. #### Cons The set up there is extra charge initially at $1400 which was way too much. I negotiated down to $700. Their team is not organized. We pulled out last min before switching our medspa to them. We were still charged for 4 months of service! They certainly hide things and surprise you. #### Reasons for switching to Aesthetic Record we stayed with BLVD but are looking for other options --- ### Thank you [sensitive content hidden]! - Overall rating: 4/5 - Reviewer: Russell D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My esperience with AR is always excellent when I get to chat with [sensitive content hidden]. When I first set up our clinice years ago [sensitive content hidden] was my point of contact. We now 4 locations in AR as [sensitive content hidden] helped be with some questions I had and helped set up the 4th location. I kept missing the color icon :) #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It fits our needs 80% of the time. That's a good %. I do like that we can set up IC's in the calendar with their own schedules of availability and treatments they provide #### Cons A few issues such as the scheduling calendar is appointment only and can not be used for just an unconfirmed request. I do look forward to learning more about LeadAR tomorow in my demo and more about the AI features you have availalbe #### Reasons for switching to Aesthetic Record Better features in AR vs Charm and good pricing --- ### Aesthetic Record EMR sets the bar high - Overall rating: 5/5 - Reviewer: Melissa B. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Aesthetic Record platform has been an excellent choice for my medical aesthetic practice. The learning curve is manageable with excellent resources, streamlining patient management in a HIPAAA compliant EMR. It is a great value for money. I recommend Aesthetic Record for a dependable, comprehensive system that supports secure billing and payment options, clinical excellence, and practice growth. #### Cons I would like to see the Essentials User Package be more inclusive, it seems there are many add on fees for various upgrades. #### Reasons for choosing Aesthetic Record The learning resources and integration of system was very important to me and this company provided this. #### Reasons for switching to Aesthetic Record Change of medical system, documentation, appointment management --- ### Not impressed for the real costs. - Overall rating: 1/5 - Reviewer: Danielle N. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Meh. I can see where this attracts people. Unfortunately the level of complexity and all the additional fees for using things like other providers and card processing make the low monthly fee not even real. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros its built for aesthetics. There is a website. That's really it. The software is overly complicated and beware the signup fee is not refundable and appears to cover pretty much nothing. #### Cons it is a really complicated system, not naturally intuitive for setup. I also hate that there is a $399 setup fee that covers virtually nothing besides just signing on. I think they do that because so many people leave so quick. I was under the impression that it included card processing devices. It does not. #### Reasons for choosing Aesthetic Record I cancelled AR and am moving to Boulevard #### Reasons for switching to Aesthetic Record square doesn't have good client forms functionality and notes are clunky. was looking for something that had everything included under one membership. thought that was what I was getting with the high sign up fee. --- ### Aesthetic Records Review - Overall rating: 2/5 - Reviewer: Nadja H. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Poor and I would not recommend using it in New Zealand as quite a few features such as two-way SMS, Point of sale do not work. The online booking was difficult for customers. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Good system if it works Photos are easy to use traceability of products is a good feature Invoices are easy to generate once you got the hang of it #### Cons It did not work when we installed it in New Zealand lots of customer complaints and customers were unable to book after it went live for 5 days Poor customer service when I addressed the issue, I was emailed that the system works well. It took a while for them to look into it and I lost business. I decided to cancel the subscription after paying an expensive onboarding fee and did not get a refund You have to integrate AR Leads, which costs extra for marketing Bookings are made on their website, which is not great for your SEO #### Reasons for choosing Aesthetic Record I did not, I will switch to Aesthetic Pro now #### Reasons for switching to Aesthetic Record More features to offer with aesthetic record --- ### Let's create awesomeness together - Overall rating: 5/5 - Reviewer: Cindy A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The learning curve was hard at first. It is much easier. I like the message button to because some things I can't figure out and that the immediate availability is there when time is of the essence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that everything is digital. Ease of access desktop and mobile. It allows me to make changes easily on the desktop only. #### Cons Mobile doesn't have the same features as desktop to create a schedule in another location. Before pictures and after pictures after photo's are opposite. The app doesn't allow to schedule in seperate rooms for hands free devices. The messaging would be great to have a button that asks for a live person to respond instead of jumping through hoops. --- ### You Get What You Pay For - Overall rating: 2/5 - Reviewer: Aya M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Aesthetic Record felt more like a hurdle than a help. Frequent time-outs and app crashes slowed appointments, routine tasks required too many clicks, and exporting our own patient data carried an unexpected $1,120 fee after just two years of use. Combined with a 90-day import process and limited support, these issues convinced us the platform does not prioritize efficiency or customer control of data. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros HIPPA compliance, sales report, patient markings for injectables are some of the reasons why we decided to use Aesthetic Record. #### Cons If you run a busy clinic where every minute counts, you’ll likely appreciate software that simply stays out of the way. Unfortunately, Aesthetic Record often became an obstacle rather than a helper for our team. Because the platform charges “per user,” it automatically logs each account out after brief inactivity; on our shared iPads, that meant front-office and clinical staff were re-entering passwords about twice an hour—usually in front of a waiting patient. Stability was another concern: both the iOS app and web portal crashed often enough that restarting them became part of our daily routine. Even when the system stayed online, simple tasks required a surprising number of clicks. For example, to view a patient’s consent form from the calendar you must open the appointment, jump to the Timeline tab, click “More,” choose “Documents,” then adjust date filters to reveal older files. Multiply that sequence by dozens of patients per day and the lost time adds up quickly. The larger issue surfaced when we decided to migrate to a new EMR. Aesthetic Record makes bulk data export extremely difficult and expensive. Original-resolution photos aren’t stored with standard documents, so downloading each chart manually is impractical, and the company quoted us $1,120 (!) to run an export of just two years of records. This was particularly frustrating because our data import on the way in—promised in 30 days—actually took more than 90, handled by an offshore contractor who was hard to reach and provided limited guidance. In practical terms, the platform’s design and policies create friction both while you are a customer and when you try to leave. The data technically belongs to us. We expected more ethical and professional treatment from the company upon transition. If you’re evaluating EMRs, ask Aesthetic Record (or any vendor) for written details on session timeouts, click paths for common tasks, and precise costs for full data extraction. Clarifying those points up front could save you and your staff considerable time, money, and frustration down the line. --- ### Reliable, professional, and consistently outstanding - Overall rating: 5/5 - Reviewer: Yvonne D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our overall experience with Aesthetic Record has been very positive. The platform has streamlined our operations and given us the tools we need to run more efficiently. Like with any EMR, there have been occasional bugs when updates roll out, but their support team is responsive and committed to resolving issues quickly. Over the years, we’ve appreciated the consistent improvements and dedication to customer service, which makes Aesthetic Record a valuable partner for our practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We’ve had the pleasure of working with AR for the past seven years, and they continue to exceed our expectations. Their team sets the standard for what customer service should be—reliable, professional, and consistently outstanding. #### Cons Like any EMR system, there are always a few bugs to work out when implementing changes, but that’s to be expected with ongoing improvements. --- ### Aesthetic Record Review - Overall rating: 5/5 - Reviewer: Karina B. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. good, not difficult to use. quick to get help. private classes for the software are available for training. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very quick and efficient to get to a team member to get help on the software. They are able to log in and see patient's profile or wallet. #### Cons high charges for Stripe. and some lack of flexibility on adding services and inventory, it is difficult and convoluted. --- ### Good support - Overall rating: 4/5 - Reviewer: Tahereh N. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Good support but that problem is a big problem to me for injectable procedures. It might be a way to solve this problem. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Quick and nice response! It happened exactly when I asked and someone responded to me quickly and clear.[sensitive content hidden] tried to help me. He did great. Thank you! #### Cons It dosen’t connected to injectables’ companies’ loyalty programs. I tried to use client’s points in Alle, then give points for clients’s procedure, but Alle won’t send any money to me. I reduct one star just for this issue. --- ### So close, yet SOOO far - Overall rating: 3/5 - Reviewer: Scott G. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered No program is perfect. Everyone has to make adjustments. The company has made more effort in ensuring they will not have to deal with them then helping. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The aesthetic look and web access is solid. It has good intentions to be better than others, but the execution falls well short. #### Cons The absolute worst part of this company is they do not let anyone converse through any median except texting via the program. No phone support or email. If you have a complicated questions you need to book time days in-advance to have screen share. If you have a problem you need fixed in a timely manner there is no way to do it. This is a large program that has glitches like all others. The work flow is not intuitive and so you will need help. Trying to converse in text takes hours to get a simple problem resolved that should have taken mins or seconds over a phone. I should have questioned a company that will not let you access them (think facebook or instagram). Not the level of care you need for a patient EMR. I have so much time invested building out the program that I can't change now. Lesson learned. Other issues, you have to move from desktop to ipad and back to desktop just to process 1 sales. Does not makes sense. All sales need to be associated to a full profile. This is standard for an EMR not great for retail, but the main issues is once inside a persons profile you actually need to leave it and search for them manually to book the sale. Why? This is the same as being inside a phone contact, then leaving to search your phone for the same contact just to make the call. Workflow!? Lastly, their solution to rectifying inventory problems is to just delete the difference. Not realizing that this would affect the accounting and profit/loss. #### Reasons for choosing Aesthetic Record It was starting from a new platform. #### Vendor response Hi Scott- Thanks for leaving a review about your experience with Aesthetic Record. I am sorry to hear that you are so unhappy with the platform. We have gotten on phone calls several times, and as we don't have a direct phone number you know that you can always request a call back through chat. When you request a call back we call you and we speak to get issues resolved. We do have an email support@aestheticrecord.com if you prefer that as well. We have taken all of your suggestions and they are actually currently in development regarding inventory, these items will be coming in the new inventory management system so that you can damage out items, track shrinkage etc, As far as taking payments, you can take a payment directly from a procedure, we work with over 850 practices and this isn't something that anything other practice has reported as a workflow issue, it speeds up the checkout process. Please directly email me if you have any other questions! Best, -V Replied December 2019 --- ### They care less about customer satisfaction as your practice grows. They know it’s hard to leave - Overall rating: 2/5 - Reviewer: Debra S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered It gets worse over time. They know it is a huge undertaking to change #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros All in one software to manage online booking, patient appts, charting, photos etc #### Cons Photo upload system. Customer support decreases as your practice grows. They simply don’t seem to care when you report issues. “I’ll share your concern….” #### Reasons for choosing Aesthetic Record They promised to be more responsive, hipaa compliant, be a “full service” software #### Reasons for switching to Aesthetic Record Customer support was very difficult to get and never on the spot when a crisis would arise --- ### Cumbersome. Dreadful to train an additional staff. - Overall rating: 3/5 - Reviewer: Bradley D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered I am a MD and clinic owner. I tried this software for a year and was very excited about all of the features they offer. However, many seem to be underdeveloped. Something simple like editing a patient's info can only be done following a specific sequence of clicks. I paid for the software setup and corresponded through email. Usually a relatively quick response, but it was inconsistent and I sometimes wanted to be able to call. Never able to call my point of contact. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Impressive and extensive list of features. #### Cons Features were either underdeveloped, time consuming to setup. The setup process in theory is worth the extra money, but in reality, the clinician is going to spend a great deal of time and energy and persistence to achieve this. Seems like there was always some kind of glitch that was happening. #### Reasons for choosing Aesthetic Record Initially, the practice was new and the software was heavy on features and light on price. --- ### Terrible customer support - Overall rating: 3/5 - Reviewer: Stacy R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros This EMR has online booking and appointment reminders #### Cons They have terrible customer service. They require you to chat for all problems and they basically send you articles to read to figure it out for yourself. #### Vendor response Hello Stacy! I am sorry to hear that you feel that you had a poor interaction with the customer support team. We do offer training sessions and help Zoom calls where we can share screens. All you have to do is ask, and then we will coordinate a time to connect with you. If you email info@aestheticrecord.com we can help you get that scheduled. I would highly recommend going through our Partner Plan core training sessions, if you have not yet. It is really the key to success, you will assigned a coach and they take you through 4 key training to help get you operational with the main aspects of Aesthetic Record! Replied June 2023 --- ### Customer Service - Overall rating: 4/5 - Reviewer: Jody S. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered Customer service is EXCELLENT. Very responsive - I was online with an agent from about 4 pm this afternoon until about 7:15 pm to resolve a critical issue. The agent identified my problem and took action. The reason it took 3 hrs was because he had to call one of the administrators of the company on a Sunday afternoon who took his call and helped to resolve my issue. Now that is customer service. I had to forward documentation that I was who I was (understandably) and show that I was the true owner of my company and the legal administrator. My agent [SENSITIVE CONTENT HIDDEN] also took care of deactivating the employee who was fired and set me up as the legal administrator in a matter of minutes once they received my documentation. They did not make me wait until Monday for normal business hours to resolve the issue since this was a serious breach of confidentiality involving potential legal issues/problems caused by this employee. [SENSITIVE CONTENT HIDDEN] is definitely an asset to this company and a person with a great attitude. He made my issue a priority and validated me and my concerns without hesitation despite having to work overtime to get the job done. Well done [SENSITIVE CONTENT HIDDEN] #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Not into it just yet since I was just made the official administrator today. Will post updated review and impressions later. #### Cons A little hard to navigate and find what I need however, I just discovered that an employee set herself up as the administrator which may be why I have not been able to do all the things I have needed to do to get this program up and running efficiently. I will update my review once I am able to actually run this program as the real administrator. #### Reasons for choosing Aesthetic Record Recommendation of one of my representatives for one of my product lines --- ### HTB Review - Overall rating: 3/5 - Reviewer: Elise O. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Overall we have had a good experience. [SENSITIVE CONTENT] who I work directly with is absolutely AMAZING! She is always available and is able to help us when AR is not giving us what we want. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is self explanatory. It is easy for an employee to figure out how to use it. Lots of videos for training. #### Cons That it is constantly having issues or goes down on a weekly basis. --- ### Good Software but point of sale system needs major upgrade - Overall rating: 4/5 - Reviewer: Raj S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Overall great alternative to other softwares for medical spa industry that are just ridiculously priced. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Good features, great reports. Takes a while to learn and workflow is not very user friendly. AR could become the best aesthetic software if they would let the software link with square or stripe for payments. #### Cons Merchant account. you don't have the option of using square or stripe which we love for ease of use. AR requires you to sign up with different merchant account. We still use AR however we switched back to square for POS and loyality program etc as our experience with the merchant account user by AR called clearnent was a total disaster. The devices offered to collect payments look cheap and are cheap. --- ### Can be better - Overall rating: 3/5 - Reviewer: Baris T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It could have been better, like now with Pabau. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Before After Documentation with Photo of Client #### Cons No Option for changing the Language for the countries who are not speaking English. #### Reasons for choosing Aesthetic Record Price --- ### For MedSpa Use - Overall rating: 2/5 - Reviewer: Holly G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered We definitely did not like it. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros It is a good price for what you get. Fairly simple which can be nice for some people. #### Cons Features seemed almost non-existent. POS is very weak and clunky. Coupons and discounts in cart are very hard to work with. #### Reasons for choosing Aesthetic Record Price --- ### User Friendly - Overall rating: 4/5 - Reviewer: Gina B. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered I love that aesthetic record is adding more and more feature. Soon I believe they will have everything a medical needs so small businesses like mine will be able to just function off one software program. The customer support is excellent and they are willing to take suggestions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that you can sign and send charts to a medical director for review and I love charting from the App. #### Cons Just still waiting for a few features so I can get rid of my other software system. --- ### Amazing software - Overall rating: 5/5 - Reviewer: Brandie H. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered I have been very pleased. The cost of the program is amazing for small and the functionality is perfect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is easy to use and thorough. I Enjoy having charts available at all ties on any device. #### Cons It was hard to learn at first However the customer service was amazing from the company and they walked me through each step --- ### Intuitive and easy to use, AMAZING customer support - Overall rating: 5/5 - Reviewer: Allison W. - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered So far so good! Hoping to save a lot of time with online records and EMR. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have only just started using Aesthetic Record but so far have found it very intuitive and easy to use. I find that I can click around and figure out most things. On the items I have had questions about, or the many questions I had when just researching software, the customer service has been on point. Representative, in particular, has been very responsive, friendly, and helpful. The price is also great for a new company with few users! #### Cons Mostly nitpicking here- A library of consent forms etc would have been helpful, in particular, but at least you can customize your own Unable to add logo to forms but they are working on adding that function Payment swiper only integrates with iPad for now but they are also working on that I believe --- ### So much easier to use than the outdated software I had! - Overall rating: 5/5 - Reviewer: Justin L. - Product usage: Used daily for less than 6 months - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Its a very intuitive platform and I really like the picture guides they have so that pictures are always consistent. Loading up product and placing injections to patient procedures is very easy to do. #### Cons A longer trial would have been nice. Setting up your clinic takes about an hour but after that its pretty seamless. ## More reviews [Next reviews](https://www.softwareadvice.com/product/475261-Aesthetic-Record/reviews/?page=2) --- Aesthetic Record Reviews, Pros and Cons - 2026 Software Advice