# iTOP Software Reviews, Demo & Pricing - 2026 > Review of iTOP Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/product/475478-ITOP --- [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / iTOP Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/475478-ITOP/reviews/) # iTOP 2026: Benefits, Features & Pricing Wondering if iTOP is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview iTOP 4.1 [(12)](https://www.softwareadvice.com/product/475478-ITOP/reviews/) Pricing Pricing available upon request ### About iTOP iTop is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices, offering flexibility for adapting to diverse organizational needs. The solution addresses the challenges of modern IT management. It serves a wide range of industries and organizations that require helpdesk and service desk functions. The solution allows for gradual ITIL implementation, enabling users to deploy new modules as their needs evolve. Wondering if iTOP is right for your organization? Our Customer Service Software selection experts can help you in 15 minutes or less. ## iTOP User Interface ## Popular iTOP Alternatives Main Product iTOP 4.1 [(12)](https://www.softwareadvice.com/product/475478-ITOP/reviews/) Ratings Breakdown - 3.58Ease of use - 4.17Value for money - 3.33Customer support - 4.0Functionality Pricing Available upon request Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Atera](https://www.softwareadvice.com/help-desk/atera-profile/) 4.5 [(449)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.57Value for money - 4.52Customer support - 4.32Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(731)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(148)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.72Value for money - 4.35Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [TOPdesk](https://www.softwareadvice.com/crm/topdesk-profile/) 4.4 [(111)](https://www.softwareadvice.com/crm/topdesk-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.25Value for money - 4.49Customer support - 4.30Functionality Pricing Starting at €61.00 per month Get Price ## iTOP Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## iTOP Features - Popular features found in Customer Service Alerts/Escalation Automated Routing Call Center Management Conversation Intelligence CRM Knowledge Base Management Queue Management Reporting & Statistics Surveys & Feedback - More features of iTOP Access Controls/Permissions Active Directory Integration Activity Dashboard Activity Tracking Alerts/Notifications API Approval Process Control Asset Lifecycle Management Asset Tracking Audit Management Audit Trail Change Management Chat/Messaging Client Portal Collaboration Tools Communications Management Configurable Workflow Configuration Management Contract/License Management Customer Portal Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Mapping Data Visualization Document Management Email Alerts Email Management Event Logs Forms Management Help Desk Management Impact Management Incident Management Incident Reporting Inventory Management Investigation Management Issue Management IT Asset Management IT Asset Tracking IT Incident Management IT Reporting Knowledge Management License Management Maintenance Scheduling Multi-Channel Communication Multi-Language Performance Monitoring Prioritization Problem Management Project Management Real-Time Monitoring Real-Time Notifications Real-Time Reporting Relationship Mapping Release Management Reminders Request Assignment Risk Alerts Risk Analysis Risk Assessment Scheduled/Automated Reports Self Service Portal Server Monitoring Service Catalog Service History Service Level Agreement (SLA) Management Service Request Management Single Sign On SSL Security Status Tracking Support Ticket Management Support Ticket Tracking Task Management Third-Party Integrations Ticket Management Workflow Management ## iTOP User Reviews Overall Rating 4.1 Ratings Breakdown 5 25% 4 58% 3 17% 2 0% 1 0% Secondary Ratings Ease of Use 3.6 Value for money 4.2 Customer support 3.3 Functionality 4.0 GS Greg S. Verified reviewer Information Technology and Services 1001-5000 employees Used daily for more than 2 years Review source Reviewed April 2018 We have fully customized the CMDB module of iTop 4 Ratings Breakdown 4 Ease of use 5 Value for money 1 Customer support 4 Functionality Pros: The main pro is the cost. This is free to use. We use the CMDB portion of iTop. We have not touched the other modules like Incident and Change etc. The CMDB portion is pretty well defined and does allow for customization which is a huge aspect for us. Cons: Support. There basically is very little. We even tried to pay for support but were told we were too big for them. That was surprising. There are some odd little bugs as well that we have had to get through but no show stoppers. Read More JB Jeffrey B. Verified reviewer Information Technology and Services Self-Employed Used daily for more than 2 years Review source Reviewed February 2025 iTop - Where to really improve 4 Great, obviously :) I've been using it for almost ten years now! :o Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: How open it is, how much you can customize and extend. Cons: 1) User rights management (back end mostly). More granular permissions would be most welcome: a user might need read-only permissions on an object class (eg "pc") in one organization; while needing write permissions for another organization. For some use cases, you'd even want to lock this down on a field level ('only HR can see the national ID field of a person') 2) How case logs are stored. If we want to add metadata or do anything useful with them; it would be better if one case log entry means there is one database record. This could allow to keep track of metadata such as channel (in-person, email, chat, social media); external ID (e.g. the ID of the message on the social media platform, or a teams message, or ...). 3) Lack of conditional fields (visible/hidden, required/optional) in the standard iTop. Reasons for choosing iTOP iTop Community edition was the best value. TopDesk was very close in terms of features, but way too expensive. You should have been more aggressive a few years ago on the Belgian market :) Perhaps not too late yet for the French speaking part; but the Flemish side now gives subsidies for mostly TopDesk projects -.- Vendor Response Thank you so much for your thoughtful feedback, Jeffrey! We also appreciate your suggestions. We’re always working on improvements, and your input helps us focus on what matters most. We’ll keep your comments in mind as we continue to evolve iTop. Thanks again for being part of our community! Replied March 2025 Read More Daniel A. Verified reviewer 11-50 employees Used daily for less than 6 months Review source Reviewed July 2018 Good tool for managing ITIL, with good graphic environment for the user 3 Monitoring of the IT processes of the organization, under the ITIL scheme. It covers a large amount of important need, equipment management, locations, etc. Ratings Breakdown 2 Ease of use 2 Value for money 3 Customer support 2 Functionality Pros: Tool for the control and administration of ITIL processes within an organization, within a single tool you can get a large part of the processes of an IT department Cons: Very complicated at the time of making the configuration, the dependencies of the services and sub-services, establishing the circle between the delivery model and the contracts with the client, making their configuration not very fluid Read More LF LEGRAND F. Verified reviewer Oil & Energy 10000+ employees Used daily for more than 2 years Review source Reviewed May 2025 REX ENGIE Solutions France 4 Nous utilisons iTop en tant que CMDB et aussi pour la gestion des changements, incident, demandes (pas de gestion des problèmes). Nous utilisons aussi iTop comme self-service, les utilisateurs saisisent via ds formulaires des demandes qui utilisent ensuite un connecteur pour lancer des API afin de réaliser l'action (gestion des enregistrements DNS, DHCP, habilitations, création de compte admin dans l'AD, création de certificat, etc.) Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 3 Functionality Pros: C'est un outil simple (hors développement de module) qui répond au besoin des équipes de support et des utilisateurs. Cons: Le support (qui reste en best-effort si on ne souscrit pas un service) et la communauté qui n'est pas assez grande pour que tous le monde puisse s'entraider. Le forum qui est en anglais alors que l'outil est francophone, ce n'est pas gênant en soit mais bizarre sachant que les vidéo, les représentations sont en français :) Read More VR Verified Reviewer Information Technology and Services 51-200 employees Used weekly for less than 2 years Review source Reviewed March 2025 I-TOP, an open-source service management software 4 Overall a best opensource service management software if you are okay with the outdated UI or you have resources to change the UI as you want. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: One good thing is that it is an open source and easy to use, since it's web based, so there is no need to install separate software for that, easy to raise tickets and track the tickets. Easy to use for both the service requester and provider. Cons: But the UI is too outdated and has very old tables. kind of feels like it's not a rich product. Since it's a service management software, it doesn't require a lot of UI designs. At least, out-of-the-box analytics features like graphs will help hugely. Read More VR Verified Reviewer Internet 2-10 employees Used daily for less than 2 years Review source Reviewed March 2023 iTOP: The perfect software to manage your IT assets efficiently 5 I have been using iTOP for a few months now to manage my company's IT infrastructure, and so far my overall experience has been very positive. iTOP is a powerful and versatile tool that offers a wide range of features to effectively manage my IT infrastructure.What I particularly like about iTOP is its ease of use and intuitive interface. The software is easy to navigate and understand, even for novice users. The initial setup can be a bit complex, but once you understand how it works, everything becomes much easier.iTOP is also very customizable, which is very helpful in tailoring the software to my specific needs. I was able to customize many features to better suit my business needs.In addition, I appreciate the wide range of features that iTOP offers, including incident management, change management, asset management, problem management and more. Everything is integrated into one software package, making it easy to manage my company's IT infrastructure. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 5 Functionality Pros: I have been using iTOP to manage my company's IT infrastructure for several months and I am very satisfied with it. Here are the aspects I have appreciated the most:Intuitive user interface: iTOP has a user-friendly interface that is easy to navigate. This allowed me to quickly find the features I needed and perform IT infrastructure management tasks in no time.Customization: iTOP is very flexible and allows me to customize the features to my specific needs. This has allowed me to adapt iTOP to my work environment for more efficient management of my IT resources.Advanced features: iTOP has advanced features for IT resource management, such as incident management, problem management, change management, configuration management, etc. This has allowed me to manage all IT infrastructure activities centrally, which has simplified and accelerated my daily tasks.Quality technical support: The technical support provided by iTOP is excellent. The technicians are quick to respond and have a thorough knowledge of the software, which has enabled me to quickly resolve the problems I have encountered. Cons: Limited customisation: although iTOP offers customisation options, some features cannot be changed or customised, which can be frustrating. I would like to be able to further customize some features to better suit my specific needs. Reasons for choosing iTOP We chose iTOP as the IT infrastructure management solution for our company because it offered the functionality we needed to effectively manage our IT infrastructure. We were looking for a solution that would allow us to manage all of our IT assets centrally and allow us to easily track issues, incidents and changes.iTOP provided us with a comprehensive and customizable platform that allows us to manage all of our IT assets, including servers, laptops, desktops, printers, routers and switches. We were able to easily set up ticket templates to track issues and incidents, as well as workflows to track changes. Read More Alexander M. Verified reviewer Internet 11-50 employees Used weekly for more than 2 years Review source Reviewed August 2018 Integral ITIL process management 4 Previously 5 It allowed a banking organization to implement the ITIL tool by a fraction of the price of the large vendors' products. Ratings Breakdown 3 Ease of use Previously 4 5 Value for money 3 Customer support 5 Functionality Pros: 1) Reporting capabilities. 2) Supports the main ITIL processes. 3) Allows many customizations Cons: 1) It is not easy to implement. 2) Some default features do not support the needs of the organization. Read More GS Greg S. Verified reviewer Information Technology and Services 1001-5000 employees Used daily for more than 2 years Review source Reviewed June 2017 I have indepth experience with this product and have been using it for 3 years. 4 We were able to eliminate a costly CMDB alternative. Ratings Breakdown 3 Ease of use 5 Value for money 2 Customer support 4 Functionality Pros: Honestly, the price. It is free. We have found it is quite feature rich right off the bat but was lacking in significant ways that we were able to mostly over come. Cons: The support. It is very limited. We tried to engage for support and showed them some bugs and they said we were too big and were not the intended target.... Read More VR Verified Reviewer 11-50 employees Used daily for less than 6 months Review source Reviewed July 2018 I have had experience using the software for my work 3 It has brought benefits for the time of making inventories and take the requests of internal customers Ratings Breakdown 2 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: This software is very good because it is quite complete and I can manage the company's systems, excellent for inventorys Cons: the software has several points against it since it is not so easy to use and a bit difficult to configure but with time you get used to it Read More GR Govinda R. Verified reviewer 501-1000 employees Used daily for less than 2 years Review source Reviewed December 2017 ITOP is the Best open source tool I ever seen . It has all aspects of ITIL practices. Many thanks. 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: CMDB, features, ITIL based modules like SR, Incidents, Problem and change , Automation ready tool, API integration etc.. Read More Showing 1 - 10 of 12 Reviews [See All Reviews](https://www.softwareadvice.com/product/475478-ITOP/reviews/) ## Other Top Recommended Customer Service Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (244) Recently recommended **129** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **123** times [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) **4.3** (245) Recently recommended **20** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times Stuck Between Options? Our experts can help you compare iTOP with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice