--- title: "ShipScience Software Reviews, Demo & Pricing - 2026" description: "Review of ShipScience Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/479239-UPS-FedEx-Parcel-Audit/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Shipping Software](https://www.softwareadvice.com/scm/shipping-comparison/) / ShipScience Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/479239-UPS-FedEx-Parcel-Audit/reviews/) # ShipScience Review Custom quote Free version Free trial 2 plans Wondering if ShipScience is right for your organization? Our Shipping Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ShipScience 4.9 [(43)](https://www.softwareadvice.com/product/479239-UPS-FedEx-Parcel-Audit/reviews/) Pricing Pricing available upon request ### About ShipScience ShipScience is the parcel data and recovery platform trusted by enterprise shippers to reduce leakage and shorten time-to-value. At its core is a governed Parcel Data Platform that standardizes shipment, tracking, invoice and claims records so teams work from one source of truth. That data powers SimpleClaims (end-to-end claims automation), ActiveAudit (continuous audit and anomaly detection), My Next Carrier (carrier opportunity modeling), and CarrierWatch (network-wide Time-in-Transit / SLA monitoring). We pair the platform with professional services—data onboarding, rate improvement, and parcel strategy—to accelerate outcomes. Designed for Operations and Finance teams, ShipScience supports robust governance, data controls, and enterprise security posture with enterprise review materials available. See how much margin you can recover by booking a tailored demo. Wondering if ShipScience is right for your organization? Our Shipping Software selection experts can help you in 15 minutes or less. ## ShipScience User Interface ## Popular ShipScience Alternatives Main Product ShipScience 4.9 [(43)](https://www.softwareadvice.com/product/479239-UPS-FedEx-Parcel-Audit/reviews/) Ratings Breakdown - 4.79Ease of use - 4.87Value for money - 4.86Customer support - 4.74Functionality Pricing Available upon request Get Price Alternative Product [FreightPOP](https://www.softwareadvice.com/scm/freightpop-profile/) 4.7 [(47)](https://www.softwareadvice.com/scm/freightpop-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.68Value for money - 4.82Customer support - 4.60Functionality Pricing Available upon request Get Price Alternative Product [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) 4.2 [(2080)](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/) Ratings Breakdown - 3.97Ease of use - 3.86Value for money - 3.82Customer support - 4.22Functionality Pricing Available upon request Get Price Alternative Product [Freightview](https://www.softwareadvice.com/scm/freightview-profile/) 4.7 [(743)](https://www.softwareadvice.com/scm/freightview-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.62Value for money - 4.66Customer support - 4.48Functionality Pricing Starting at $149.00 per month Get Price Alternative Product [TYASuite](https://www.softwareadvice.com/manufacturing/tyasuite-profile/) 4.2 [(78)](https://www.softwareadvice.com/manufacturing/tyasuite-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.07Value for money - 4.31Customer support - 4.0Functionality Pricing Starting at ₹65000.00 per month Get Price Alternative Product [ShipWise](https://www.softwareadvice.com/scm/desktopshipper-profile/) 4.7 [(109)](https://www.softwareadvice.com/scm/desktopshipper-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.64Value for money - 4.72Customer support - 4.55Functionality Pricing Available upon request Get Price ## ShipScience Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version SimpleClaims Pricing available upon request No plan information available ActiveAudit Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ShipScience Features - Popular features found in Shipping Alerts/Notifications Bills of Lading Delivery Tracking eCommerce Management Import/Export Management Inventory Management Label Printing Parcel Shipping Quotes/Estimates Reporting/Analytics Shipping Management - More features of ShipScience Accounting Activity Dashboard Air Shipping API Auditing & Claim Filing Services Audit Management Automated Claim Filing Carrier Invoice Auditing Claims Management Cost Recovery Customer Database Customizable Branding Data Import/Export Discount Management EDI Exceptions Management Freight Shipping Ground Shipping Invoice Management Multi-Location Package Analytics Predictive Analytics Purchase Order Management Real-Time Updates Refund Opportunity Identification Returns Management Search/Filter Shipment Tracking Shipping Cost Tracking Shipping Optimization Shipping Services Integration Status Tracking Supplier Management Third-Party Integrations Third Party Management Transportation Management Warehouse Management Workflow Automation ## ShipScience Integrations Shopify Plus Integration rated undefined from -1 review Extensiv Warehouse Management Integration rated undefined from -1 review Extensiv Order Management Integration rated undefined from -1 review ShipStation Integration rated undefined from -1 review BigCommerce Integration rated undefined from -1 review Shopify Integration rated undefined from -1 review ## ShipScience User Reviews ## ShipScience customer ratings - Overall rating: 4.9/5 - Total reviews: 43 ### Rating distribution - 5 stars: 39 reviews (91%) - 4 stars: 3 reviews (7%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.9/5 - Customer support: 4.9/5 - Functionality: 4.7/5 --- ### Why wouldn't you? - Overall rating: 5/5 - Reviewer: Douglas V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very easy to set up, and it only got easier after that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You can set it and forget it. Refund Geeks captures refunds that most companies don't have the time and resources to chase after. #### Cons Sometimes the color scheme is a little difficult to adjust to. --- ### Review of ShipScience - Overall rating: 5/5 - Reviewer: Mike C. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ShipScience helps us make sure that we are getting the best rates for shipping parcels based on our volume.The definitely have saved us more money than we would have done on our own. It also gives us peace of mind. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shipscience helps us negotiate with major shippers that we deal with.What I like is that they assured us that we would save over 2x times what we spent with them and so far they are meeting that objective. This to me is the absolute most important criteria to judge the relationship on and ShipScience has accomplished this to date. #### Cons ShipScience was very involved at the beginning of engagement and toward the end of year one. They also responded timely to any questions we have had. I would have liked to have seen a recurring meeting put on calendar as opposed to them responding to us when we had a question. (very minor complaint in comparison to the value they have added for us) #### Reasons for choosing ShipScience ShipScience came up with a savings guarantee as opposed to a percentage of savings. Liked their approach.Given that they have successfully saved us over two times our investment so far, it is very likely we will continue with the relationship. --- ### Covers the basics - Overall rating: 4/5 - Reviewer: Chris W. - Industry: Retail - Company size: 2-10 employees - Product usage: Used other for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Set it and forget it. Installation and configuration is fast and easy. Once up and running, it runs itself and recovers our UPS reimbursements that would take too long for us to manage manually. #### Cons 1). We used a competitor's product for several years before Refund Geeks. For whatever reason, RG attempts to seek reimbursement from UPS for packages that were actually delivered on time. We receive lots of false-positive emails from UPS saying the claim was denied. 2). If you manually file a damage claim with UPS, RG takes their percentage off of those as well. $200 item damaged, $200 claim filed by me personally, UPS pays $200 claim, RG deducts their commission from my account. Not cool. #### Vendor response Thanks for your review! We appreciate the feedback and strive to make sure you're 100% satisfied with our product and service. To address the cons you've mentioned: 1) We released an update to our algorithms on 12/26/18 that greatly reduces the "false positives". If you don't see a reduction in those emails, please let us know so we can continue to improve upon our identification systems. 2) Our system is designed to only take fees for any transaction we initiated. This is actually a feature that many of our competitors don't have. If you have an example where fees were assessed incorrectly, please send it to support@refundgeeks.com so we can review it. If confirmed, we would immediately credit you for the fees. Thanks for your business! :) Replied December 2018 --- ### Ship Science Review - Overall rating: 5/5 - Reviewer: rob h. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the way it aggregates all of our shipping partners into a single space where we can compare data across all of them. #### Cons report writing could be a bit more intuitive #### Reasons for switching to ShipScience Better software with online portal --- ### Saves us $10,000 a year - Overall rating: 5/5 - Reviewer: Josh E. - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software effortlessly saves us a ton of money every month. #### Cons Nothing at all it’s so easy and it saves you money what’s not to like. #### Vendor response Thanks, Josh! We¿re happy to have you as a customer - and to continue saving you money every year!! Replied October 2018 --- ### If you have not done this do it NOW, no need to wait! - Overall rating: 5/5 - Reviewer: Randy B. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! I wish I would have done this earlier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to set up, and you get cash that you would normally be missing. #### Cons There are no Cons doing this. Just get her done. --- ### Best Find of 2018! - Overall rating: 5/5 - Reviewer: Mary R. - Industry: Fine Art - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very professional from start to finish, always available for any questions or directions. Proactive with communication. It's a Win Win Win #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything about this works for a small business with no time to audit and chase down refunds owed by UPS and FedEx. They do all the processes: researching, requesting and documenting refunds. They also do an outstanding job of explaining the entire process during the welcome call. #### Cons There is nothing not to like! I wish we had time to delve more into the analytics provided. --- ### Great service - Overall rating: 5/5 - Reviewer: Jason K. - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works even when I don’t and basically free money! #### Cons A little slow in getting confirmed refunds. --- ### Great way to get your refund - Overall rating: 5/5 - Reviewer: Brian J. - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple and easy. Sign in and get your cash back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros It's as easy as signing into your UPS account. We use to run access programs to track delivery dates for late shipments. It was a headache at times due to UPS changing it's platform. Since we signed up for Refund Geeks, we haven't had a single problem with refunds. #### Cons We only been with them for 4 months so we do not have much here. --- ### Love Refund Geeks! - Overall rating: 5/5 - Reviewer: Chelsea M. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Refund Geeks gets money back that I wouldn't have time to search out and file forms for myself, #### Cons I have no complaints! I am getting more money back than I ever have before. --- Showing 1 - 10 of 43 Reviews [See All Reviews](https://www.softwareadvice.com/product/479239-UPS-FedEx-Parcel-Audit/reviews/) ## Other Top Recommended Shipping Software [AfterShip](https://www.softwareadvice.com/shipment-tracking/aftership-profile/) **4.9** (473) Recently recommended **47** times [Cin7 Omni](https://www.softwareadvice.com/retail/cin7-profile/) **4.3** (602) Recently recommended **26** times [Item](https://www.softwareadvice.com/fleet-management/item-profile/) **4.6** (16) Recently recommended **17** times [TMS.AI](https://www.softwareadvice.com/scm/rose-rocket-profile/) **4.4** (35) Recently recommended **12** times Stuck Between Options? Our experts can help you compare ShipScience with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice