--- title: "CareMessage Software Reviews, Demo & Pricing - 2026" description: "Review of CareMessage Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/product/482407-CareMessage/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Patient Engagement Software](https://www.softwareadvice.com/medical/patient-engagement-comparison/) / CareMessage Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # CareMessage Review Custom quote 1 plan Wondering if CareMessage is right for your practice? Our Patient Engagement Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview CareMessage 4.9 [(11)](https://www.softwareadvice.com/product/482407-CareMessage/#reviews) Pricing Pricing available upon request ### About CareMessage CareMessage is a patient engagement platform for low-income populations in the United States. The organization aims to advance health equity by providing solutions to help safety-net organizations, such as Federally Qualified Health Centers, free and charitable clinics, and Tribal Health Organizations, increase access to care, improve clinical outcomes, and address social drivers of health. The platform features an integrated ecosystem that works with major electronic health record (EHR) systems and supports various interoperability formats, including HL7, FHIR, and SFTP. The platform's technology enables flexible and precise patient targeting, segmentation, and personalized engagement through data-powered analytics and messaging. While the platform automates patient engagement, it also allows for personalized human intervention when needed. The patient engagement platform is specifically tailored for safety-net organizations, helping them increase access to care, improve clinical outcomes, and address social drivers of health. Do you work for CareMessage? [Manage this product listing](https://www.g2.com/products/caremessage/claim_requests/new?auto=true) Wondering if CareMessage is right for your practice? Our Patient Engagement Software selection experts can help you in 15 minutes or less. ## CareMessage User Interface ## Popular CareMessage Alternatives Main Product CareMessage 4.9 [(11)](https://www.softwareadvice.com/product/482407-CareMessage/#reviews) Ratings Breakdown - 4.91Ease of use - 4.36Value for money - 5.0Customer support - 4.73Functionality Pricing Available upon request Get Price Alternative Product [ModMed](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/) 4.5 [(566)](https://www.softwareadvice.com/medical/electronic-medical-assistant-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.35Value for money - 4.33Customer support - 4.46Functionality Pricing Available upon request Get Price Alternative Product [Carepatron](https://www.softwareadvice.com/medical/care-patron-profile/) 4.4 [(859)](https://www.softwareadvice.com/medical/care-patron-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.55Value for money - 4.48Customer support - 4.26Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [DocVilla](https://www.softwareadvice.com/medical/docvilla-profile/) 5.0 [(74)](https://www.softwareadvice.com/medical/docvilla-profile/reviews/) Ratings Breakdown - 4.97Ease of use - 4.94Value for money - 4.96Customer support - 4.96Functionality Pricing Starting at $100.00 per month Get Price Alternative Product [Review Wave](https://www.softwareadvice.com/reputation-management/review-wave-profile/) 4.7 [(70)](https://www.softwareadvice.com/reputation-management/review-wave-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.66Value for money - 4.76Customer support - 4.61Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [CheckinAsyst](https://www.softwareadvice.com/medical/checkinasyst-profile/) 4.4 [(47)](https://www.softwareadvice.com/medical/checkinasyst-profile/#reviews) Ratings Breakdown - 4.47Ease of use - 4.53Value for money - 4.67Customer support - 4.34Functionality Pricing Available upon request Get Price ## CareMessage Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request Plan includes: - Unlimited Messaging Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CareMessage Features - Popular features found in Patient Engagement Appointment Scheduling Care Plan Management Confirmations/Reminders Electronic Payments HIPAA Compliant Mobile Access Patient Education Patient Portal Patient Questionnaires Patient Records Management Reporting & Statistics Surveys & Feedback - More features of CareMessage Activity Dashboard Alerts/Notifications API Appointment Management Audience Targeting Automated Scheduling Broadcast Messaging Campaign Management Chat/Messaging Client Management Communication Management Compliance Management Contact Database Customizable Reports Messaging Monitoring Multi-Channel Communication Multi-Language Multi-Location No-Show Tracking Online Scheduling Patient Communications Patient Engagement Patient Management Patient Monitoring Patient Scheduling Real-Time Analytics Real-Time Monitoring Records Management Referral Tracking Reminders Reporting/Analytics SMS Messaging Third-Party Integrations Workflow Management ## CareMessage Integrations Athena Integration rated undefined from -1 review Epic Integration rated undefined from -1 review eClinicalWorks Integration rated undefined from -1 review Dentrix Integration rated undefined from -1 review ## CareMessage User Reviews ## CareMessage customer ratings - Overall rating: 4.9/5 - Total reviews: 11 ### Rating distribution - 5 stars: 10 reviews (91%) - 4 stars: 1 reviews (9%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.9/5 - Value for money: 4.4/5 - Customer support: 5/5 - Functionality: 4.7/5 --- Have you used CareMessage and would like to share your experience with others? ### Texting for Patient Engagement - Overall rating: 5/5 - Reviewer: Tracy A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered As an FQHC, our mission is optimum health and wellbeing for our uninsured and underserved neighbors. It's a pleasure to partner with a vendor that is a non-profit with the same mission.The CEO and Product teams frequently reach out for feedback. We've also been assigned success managers who stay in touch, ask great questions, really want to know the issues we're trying to address with texting, and offer a wealth of suggestions and ideas from other customers. We aren't "just using a product" - we've truly partnered with CareMessage to enhance patient engagement and experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Clean, incredibly intuitive UI - allows for quick rollout with almost no training required. Robust texting features, especially in comparison to what is offered by our electronic health record. Not only mass/campaign texting, but direct 1:1 texting. Ability to easily see reply texts (even on campaigns not intended to receive replies). From the patient standpoint, CareMessage is simply texting - no app, nothing new to learn. Makes patient engagement easier. (Note - CM does have a new app. We start out with SMS texting, and for very engaged patients who want to share more lengthy or sensitive information, we offer the app.) Condition-specific texting 'programs' (i.e. diabetes, pregnancy, smoking) send out a series of automated educational and motivational texts over a period of several weeks to months. #### Cons Minimal reporting. Interface with our EHR primarily a demographics bridge; does not create/store the text thread in the EHR. --- ### CareMessage Feedback - Overall rating: 5/5 - Reviewer: Braya R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Phenomenal. Exceeds our expectations. CareMessage is so easy to work with and always helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CareMessage is so supportive and prompt with communication and meeting needs. #### Cons We would love if CareMessage developed an integrated patient portal so that we could use the CareMessage for ALL of our patient communication needs. #### Reasons for switching to CareMessage Intelichart did not function nearly as effective and efficient as CareMessage --- ### Care Message Satisfaction - Overall rating: 4/5 - Reviewer: Cristela G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been a good experience. Once you become familiar with the features it is easy to navigate. This has really helped our front desk staff become more efficient on patient reminders, hopefully reducing our no show rate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly, patients love the messaging feature. Able to see the individual patient responses. I like that we can stop the messages for patients that opt out. #### Cons Some of the corrective features are limited for supervisors. I would love to see more flexibility with things we can correct on our end without reaching out to support. For example; updating the message template once it has been used. Also, would like to see a report on why the messages were not delivered so that we can correct the issue on our end. --- ### CareMessage - Overall rating: 5/5 - Reviewer: Zainab A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My experience has been great. The customer service from this team is unmatched. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that there is not a limit of messages that can be sent. I also love the one to one messaging feature. The customer support team is absolutely amazing. I can not say enough good things about them. Getting set up was very easy as well and it is all user friendly. #### Cons I wish we had control over how long outreaches last for and also that outreaches came from the same phone number. Using different phone numbers for text messages makes patients think it is spam. #### Reasons for switching to CareMessage Cost and HIPAA compliance. CareMessage had everything that we needed --- ### My experience with Care message application & the Amazing team to work with. - Overall rating: 5/5 - Reviewer: Anu S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. My experience has been very positive. Customer service is an important aspect of this positive experience. I look forward to working with the Care message team to improve, engage & enhance patient care that is meaningful & fulfilling. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Care message product is easy to use. They have excellent customer service who respond in a timely manner & go extra mile when needed to meet our needs. It's been an amazing partnership with Care message team & hope to continue to work with them to im[prove & empower patient care #### Cons The missing piece would be the integration with the EHR for improved patient engagement. Especially when surveys are sent out through Care message the outcome or impact is not transferred to EHR. Only exception being appointment reminders. I am sure it should be possible in the near future to work in an integrated environment --- ### CareMessage is a MUST! - Overall rating: 5/5 - Reviewer: Bella D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I cannot say enough good things about CareMessage. Not only are they a company rooted in achieving health equity and making messaging available to everyone, the product itself is intuitive to use and allows us to readily reach our patients. With this tool, we can provide patients information that empowers them to take control of their healthcare - from referral follow up, social drivers of health resources, routine health promotion, education, and disease prevention messages, and collecting patient satisfaction data, CareMessage allows clinics to do all of this and so much more. I would recommend this product 12/10 times. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to send mass text outreaches, one-on-one messaging, and appointment reminders are integral to our practice. Recent implementation of automated post-appointment messaging has increased our satisfaction survey submissions significantly! Their support team and customer success teams are easily the best I have ever worked with. #### Cons The Programs feature is something we have yet to employ, in part due to hesitancy around the frequency of messages and the inability to adjust the frequency. --- ### Care Message is a Great Solution - Overall rating: 5/5 - Reviewer: Mikala B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Care Message provides us with automated messages and easy to implement solutions that require low touch by staff. #### Cons This does not fully integrate into our EMR for all send out options. --- ### Direct Communication and Engagement with Patients - Overall rating: 5/5 - Reviewer: Alexander D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This review was submitted organically. No incentive was offered From implementation of CareMessage to day-to-day use of the product, the overall experience has been amazing. CareMessage is surrounded by a team of experts and their knowledge of the product and wiliness to share their successes from other clients sets them apart. The monthly calls with CareMessage are always educational as we learn new ways to engage our patients. With CareMessage, we have been able to solve some major communications issues we have had over the years with our patients. The first problem we solved was the patient appointment reminders. With CareMessage, we now have a truly integrated appointment reminder system that pulls data from our EMR system, then directly contacts the patient according to their choice of communication (text or phone call), allows the patients to confirm, cancel or reschedule their appointment and directly updates our EMR system with the patient's response. The second problem we solved was communicating directly with our patients. Whether it is sending a text message blasts to all of our patients on any news and/or events in the community or targeting specific patient populations and setting up wellness programs and reminders, CareMessage makes it possible to communicate with our patients in a variety of ways that truly work. Having the ability to see the patient responses in real-time and engaging the patient with direct messaging makes this an invaluable tool for our organization. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros CareMessage is multi-purpose communication/engagement application. For the appointment reminders, CareMessage was able to interface directly with our EMR system (Greenway Intergy) which allows our patients to confirm, cancel or reschedule their appointments via text or voice and our EMR system will automatically update accordingly to their responses. For patient engagement, CareMessage gives us the ability to communicate with a specific group of our patients or all of our patients. With CareMessage, we have the ability to view text message responses from patients and we can respond back to them in real time. CareMessage is easy to use and it easy to train others. The interface with web-based therefore it works in most corporate environments. Our organization uses Citrix and we did not have to load any special software to deploy CareMessage. #### Cons What we least liked about this software is that our organization did not implement it sooner. #### Reasons for choosing CareMessage We choose CareMessage because of its ability to communicate with our patients in a variety of ways and with the many options it offers in setting up programs for continued interaction. With CareMessage, we don't just have an appointment reminder system, we have a direct method of communicating with one, some or all our patients. --- ### Best Patient Engagement & Appointments solution !!! - Overall rating: 5/5 - Reviewer: Daniel E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use software, I can send campaign messages, appointments and direct messages to all patients. -Improved patient engagement -Excellent customer service -Cost effective communication -Customizable #### Cons I don't have any issues with this software. --- ### CareMessage Enables FQHC to Communicate with Patients - Overall rating: 5/5 - Reviewer: Claudia A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am huge fan of CareMessage and had recommended to other FQHCs and free clinics. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The implementation required very little IT effort. The system is very self-intuitive; thus, end-user training is very quick. #### Cons The character limitation for the automatic appointment reminders doesn't allow us to provide very detailed instructions to patients. --- Showing 1 - 10 of 11 Reviews Load More Reviews ## Other Top Recommended Patient Engagement Software [RXNT](https://www.softwareadvice.com/medical/rxnt-emr-profile/) **4.3** (498) Recently recommended **232** times [athenaOne](https://www.softwareadvice.com/medical/athenacollector-athenaclinicals-profile/) **3.8** (913) Recently recommended **227** times [Tebra](https://www.softwareadvice.com/medical/kareo-profile/) **3.9** (1384) Recently recommended **164** times [NextGen Office](https://www.softwareadvice.com/medical/nextgen-profile/) **4.0** (1284) Recently recommended **57** times Stuck Between Options? 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